MGT 367 Ch. 10

Which of the following best exemplifies an employee going through the progression of withdrawal?

Naveed has started missing a lot of work and is not as productive as he once was.

Evidence indicates that there is a strong positive relationship between task complexity and job satisfaction. What does this mean?

The more complex the task, the more satisfied the worker is.

Employees who see their job as a ______ are more likely see their work as meaningful.

calling

Which of the following are affected by the safety of working conditions? (Select all that apply.)

competitive advantage employee satisfaction retention

Which of the following characteristics make a procedure for terminating employees more acceptable to the terminated employees? (Select all that apply.)

consistent representative correctable

Which of the following are basic elements that are typically shared by employee assistance programs? (Select all that apply.)

Employees are trained on how to make self-referrals when necessary. Programs are identified in official documents such as employee handbooks. Supervisors are trained on how to refer employees.

Which of the following statements are accurate concerning the use of employee survey-feedback? (Select all that apply.)

Exit interviews with departing employees provide valuable information concerning issues related to retention. Using a systematic survey approach allows the organization to identify differences between units and benchmark best practices.

Which of the following statements are true of job satisfaction? (Select all that apply.)

It is largely a function of perception. It is a function of values. Different employees have different values that inform their job satisfaction.

The measure of job satisfaction that emphasizes facets of satisfaction such as pay, the work itself, supervisors, co-workers, and promotions is known as the ______.

Job Descriptive Index (JDI)

Which of the following are conditions or guidelines that should be followed concerning the administration of punitive measures? (Select all that apply.)

They should be taken in steps of increasing magnitude. They should be taken only after being clearly documented.

Which of the following are common among individuals who are high in negative affectivity? (Select all that apply.)

They tend to persist in their negative attitudes. They focus extensively on negative things. They report higher levels of aversive mood states.

Traditionally, an employer or employee could end a work relationship at any point, without a specified ______.

contract

Which of the following job sites have a low rate of fatal accidents but a high rate of nonfatal accidents? (Select all that apply.)

convenience stores nursing homes hospitals

Which of the following are the central components of an effective discipline program? (Select all that apply.)

documentation progressive punitive measures

Referral services that employees can use to seek professional treatment for problems, including drug dependence, alcoholism, or psychological issues, are known as ______.

employee assistance programs

Which of the following refers to the policy in which either the employee or employer can terminate the employment relationship at any time for any reason or no reason at all?

employment-at-will doctrine

Employee turnover that is initiated by the organization is known as ______.

involuntary turnover

Which of the following are typical examples of services offered to displaced employees through outplacement counseling programs? (Select all that apply.)

job interview training job search support networking opportunities

DaShawn works for an athletic sportswear company. He exclusively dresses in his company's clothing, and he gives his company's gear away as gifts. DaShawn talks a lot about his job. DaShawn has a high degree of ______.

job involvement

The degree to which individuals identify themselves with their jobs is known as ______.

job involvement

The process of systematically moving an individual from one job to another over time is known as ______.

job rotation

Employee survey research should be a prominent part of any human resource strategy because it allows organizations to do which of the following? (Select all that apply.)

monitor trends over time preempt issues of voluntary turnover

The dispositional dimension that reflects pervasive individual differences in satisfaction with life is known as ______.

negative affectivity

A written agreement that forbids an employee from seeking a new job in the same industry if the employee leaves the company is called a ______.

noncompete clause

The degree to which an employee identifies with the employer and is willing to put forth effort on its behalf is known as ______.

organizational commitment

Valeska learns that her position might be eliminated. She knows that others in her department are not at risk. Valeska is upset about this and doesn't think the situation is just. Valeska's feelings about the situation are known as ______.

outcome fairness

Which type of justice focuses primarily on ends, as opposed to means?

outcome justice

Programs offered by employers that counsel displaced employees in managing their transition from one job to another are known as ______.

outplacement counseling

According to the theory of ______, employees withdraw from a position gradually, in stages.

progression of withdrawal

When people are energized in their work not only for their own benefit but also because it helps other people, they are exhibiting ______.

prosocial motivation

Which of following benefits can result from job rotation? (Select all that apply.)

provide valuable cross-training in jobs increase work complexity for employees spread out the dissatisfying aspects of a job

Which of the following can result when a supportive leader responds appropriately to an employee voicing his or her dissatisfaction? (Select all that apply.)

reduced turnover organizational improvements

The positive or pleasurable feeling resulting from the perception that one's job fulfills or allows fulfillment of important job values is known as job ______.

satisfaction

When measuring job satisfaction, most organizations will rely on ______.

self-reports

As an organization develops a strong reputation, the risk of external forces ______.

targeting employees for recruitment increases

The best predictor of job dissatisfaction is ______.

the nature of the task itself

The average cost to a company of turning over a skilled job is more than 200% of the cost of one year's salary for that role and is attributable to ______. (Select all that apply.)

training a new employee higher error rates learning curve losses

Employees who are often dissatisfied with some aspect of their work life but are unable to initiate internal changes often resort to ______, which makes their grievances public.

whistle-blowing

Typically, involuntary turnover occurs among employees ______.

who would prefer to remain with the company