MGT 371 - Chapter 2 (Motiwalla)
43) Systems integration means allowing access to a shared data resource by people from different ________ areas of the organization. A) functional B) geographical C) decisional D) logical
Answer: A Diff: 2 Page Ref: 46
50) The first step in systems integration is to take inventory of the various IT ________ being used in the organization. A) resources B) databases C) hardware components D) integrated systems E) web-enabled applications
Answer: A Diff: 2 Page Ref: 47
56) Because systems integration often involves sharing information across departments, this often creates ________ among the functional departments. A) power conflicts B) new opportunities C) network failures D) better decisions
Answer: A Diff: 2 Page Ref: 49
52) In general, the biggest benefits of implementing an integrated system include a reduction in inventory and ________ costs. A) personnel B) direct C) material D) silo E) indirect
Answer: A Diff: 3 Page Ref: 48
67) Manually reentering data in a system ________ leads to more errors and inaccuracies. A) rarely B) usually C) always D) never
Answer: B Diff: 1 Page Ref: 37
70) As organizations get more ________ and more virtual, information sharing and communication problems get worse. A) centralized B) geographically dispersed C) automated D) integrated
Answer: B Diff: 2 Page Ref: 40
74) In silo systems information is captured and re-entered several times and is not available in ________. A) batches B) real-time C) back-ups D) hardcopy
Answer: B Diff: 2 Page Ref: 42
46) To get employees to do their task in a new way, managers must get them to shift their focus from achieving ________ goals to organizational goals. A) procedural B) departmental C) functional D) individual E) practical
Answer: B Diff: 2 Page Ref: 46
49) If there is a system failure or a major disaster it is crucial that a good ________ system for the integrated system be in place. A) hardware B) backup and recovery C) database D) crisis management E) electrical
Answer: B Diff: 2 Page Ref: 47
59) At the ________ level, ERP systems require organizations to focus on business processes rather than functions. A) presentation B) logical C) middleware D) physical E) hardware
Answer: B Diff: 3 Page Ref: 49
62) Hershey's ERP project failed initially because they failed to break their existing: A) chocolate bars. B) functional silos. C) cross-functional roles. D) hardware resources. E) software development patterns.
Answer: B Diff: 3 Page Ref: 50
64) An organization that wants to connect its systems with its partners and suppliers needs to have a robust ________ system in place. A) supply chain B) ERP C) DSS D) TPS
Answer: B Diff: 3 Page Ref: 51
68) Early business organizations focused on breaking complex work tasks into ________ tasks that could be more easily managed and controlled. A) larger B) more complex C) smaller D) non-working
Answer: C Diff: 2 Page Ref: 37
41) A(n) ________ provides a visual dashboard of strategic information to top-level management in real time. A) DSS B) TPS C) ESS D) OAS
Answer: C Diff: 2 Page Ref: 45
45) Business ________ reengineering involves changing the mindset of employees to do their tasks in a new way. A) software B) system C) process D) task E) function
Answer: C Diff: 2 Page Ref: 46
57) Many benefits of integrated systems are ________ so they are difficult to quantify. A) financial B) operational C) intangible D) decisional E) tangible
Answer: C Diff: 2 Page Ref: 48
55) Because of the high initial setup costs for the integrated system, it is particularly crucial to have a strong commitment from: A) the consultants. B) the IT staff. C) top management. D) the employees.
Answer: C Diff: 2 Page Ref: 49
60) ERP systems come with built-in ________ for a variety of functions such as entering a customer order. A) tasks B) vendors C) processes D) users E) roles
Answer: C Diff: 2 Page Ref: 50
61) Because of an ERP system, customers should be able to find out ________ the current status of their orders. A) eventually B) on the web C) in real-time D) quickly
Answer: C Diff: 2 Page Ref: 50
71) The business process view flattens the organization from a hierarchical to a ________ structure. A) vertical B) relational C) matrix D) horizontal
Answer: C Diff: 3 Page Ref: 40
48) To avoid support and maintenance problems with the integrated system it is important to create a ________ IT help desk and support. A) strategic B) business C) centralized D) network E) distributed
Answer: C Diff: 3 Page Ref: 47
53) Being able to approve a customer's credit application on the spot is an example of how integrated systems can provide better: A) resources. B) market research. C) information visibility. D) support.
Answer: C Diff: 3 Page Ref: 49
66) Integrated systems should ________ share information with one another. A) never B) slowly C) rarely D) seamlessly
Answer: D Diff: 1 Page Ref: 37
69) The hierarchical layers of an organization from strategic planning to operational control represent ________ silos. A) horizontal B) matrix C) corn D) vertical
Answer: D Diff: 1 Page Ref: 39
72) A(n) ________ organization focuses all its business processes around improving its relationship with its customers. A) sales oriented B) non-profit C) vertical D) customer-centric
Answer: D Diff: 2 Page Ref: 41
73) ________ systems focus on individual tasks and/or functions rather than on a process and supporting team collaboration. A) Matrix B) Vertical C) Hierarchical D) Silo
Answer: D Diff: 2 Page Ref: 42
42) Information systems that are used for generating reports for mid-level managers are known as: A) ESS. B) DSS. C) databases. D) MIS.
Answer: D Diff: 2 Page Ref: 45
44) At the physical level, systems integration means providing seamless connectivity between ________ systems. A) software B) functional C) distributed D) heterogeneous
Answer: D Diff: 2 Page Ref: 46
54) A side benefit of integration is that the organization is forced to ________ its hardware, software, and IT policies. A) review B) reengineer C) upgrade D) standardize
Answer: D Diff: 2 Page Ref: 48
58) ERP systems are integrated, multi-module ________ software packages. A) network B) web-service C) database D) application E) platform
Answer: D Diff: 2 Page Ref: 48
75) The evolution of Information Systems is often viewed as a(n) ________ change process in which technologies, human factors, organizational relationships and tasks change continuously. A) easy B) automated C) simplified D) socio-technical
Answer: D Diff: 3 Page Ref: 44
47) One step in the systems integration process is to develop a policy on whether older, ________ systems will be supported and maintained. A) business B) functional C) departmental D) legacy
Answer: D Diff: 3 Page Ref: 47
63) The current generation of ERP systems does not work well with ________ architecture on legacy platforms. A) in-house B) distributed C) grid D) centralized E) cross-platform
Answer: D Diff: 3 Page Ref: 51
65) One benefit of ERP systems is that they allow organizations to quickly form and break ________ with other companies. A) networks B) web services C) protocols D) alliances
Answer: D Diff: 3 Page Ref: 51
51) ________ tools are good for short-term integration of existing applications in the organization. A) Hardware B) Data integration C) Real-time access D) Business process integration E) Middleware
Answer: E Diff: 3 Page Ref: 46
33) Lower-level managers rarely focus on the day-to-day operations of the organization.
Answer: FALSE Diff: 1 Page Ref: 38
5) Mid-level managers typically focus on planning the long-term strategy of the organization.
Answer: FALSE Diff: 1 Page Ref: 39
13) Independent information systems are good for sharing data between users.
Answer: FALSE Diff: 1 Page Ref: 43
1) When data has to be manually re-entered from one system into another system, this indicates that the systems have seamless integration.
Answer: FALSE Diff: 2 Page Ref: 37
26) Silos will probably not prevent customer service representatives from accessing customer data payment records in real-time.
Answer: FALSE Diff: 2 Page Ref: 38
8) When organizations get large and complex they tend to break functions into larger units and assign one or more staff the responsibility for these activities.
Answer: FALSE Diff: 2 Page Ref: 40
31) One consequence of making information more easily shared will be that integrated systems won't make it easier to get illegal access to the data.
Answer: FALSE Diff: 2 Page Ref: 41
15) Silo environments help to foster enterprise decision-making and overall effectiveness.
Answer: FALSE Diff: 2 Page Ref: 43
18) The first generation of computer architecture was the decentralized approach.
Answer: FALSE Diff: 2 Page Ref: 44
20) A centralized computer architecture is based on using servers to share data and applications.
Answer: FALSE Diff: 2 Page Ref: 44
22) The manufacturing area has basically the same information needs and reporting requirements as the marketing area.
Answer: FALSE Diff: 2 Page Ref: 44
23) Transaction processing systems are designed to support office workers.
Answer: FALSE Diff: 2 Page Ref: 45
25) Expert systems are a type of Executive Support System to support top-level executives.
Answer: FALSE Diff: 2 Page Ref: 45
40) Operating systems and databases are examples of systems that support the end-users directly.
Answer: FALSE Diff: 2 Page Ref: 46
27) Systems integration can't help employees at a lower levels make better decisions and feel more empowered and productive.
Answer: FALSE Diff: 3 Page Ref: 38
11) The business process view flattens the organization structure from a matrix to a hierarchical structure.
Answer: FALSE Diff: 3 Page Ref: 41
37) Today's information systems are based on a centralized architecture that allows sharing of applications and data resources between the end user and the server computers.
Answer: FALSE Diff: 3 Page Ref: 44
2) When systems are integrated they can share information in real-time.
Answer: TRUE Diff: 1 Page Ref: 37
32) CEOs and Presidents are involved in planning the long-term strategy of the organization.
Answer: TRUE Diff: 1 Page Ref: 37
16) The functional model of POSDCORB (Planning, Organizing, Staffing, Directing, Coordinating, Reporting, Budgeting) dates back to the 1930s yet is still in use today.
Answer: TRUE Diff: 1 Page Ref: 38
7) Organizations have horizontal and vertical divisions.
Answer: TRUE Diff: 1 Page Ref: 39
38) The distributed system architecture is very complex requiring careful planning and design.
Answer: TRUE Diff: 1 Page Ref: 45
39) Information systems support the major functional areas of a business including manufacturing, finance, accounting, human resources, and marketing.
Answer: TRUE Diff: 1 Page Ref: 45
3) ERP systems allow organizations to integrate heterogeneous systems into one with an integrated database system.
Answer: TRUE Diff: 2 Page Ref: 38
4) Until recently, information systems and organizations have evolved into functional silos.
Answer: TRUE Diff: 2 Page Ref: 38
30) Getting employee buy-in on a systems integration project is very critical for the success of the integrated system.
Answer: TRUE Diff: 2 Page Ref: 39
6) The current classification of organizations into departments like Accounting and Human Resources shows how the organizational structure evolved by breaking complex tasks into smaller, manageable tasks.
Answer: TRUE Diff: 2 Page Ref: 39
34) A cross-functional task such as order processing involves interactions between sales, warehousing and accounting.
Answer: TRUE Diff: 2 Page Ref: 40
9) When organizations get large and complex sharing of information happens only at higher levels of management.
Answer: TRUE Diff: 2 Page Ref: 40
35) Heterogeneous or independent non-integrated systems create bottlenecks, interfere with productivity, and breed inaccurate data.
Answer: TRUE Diff: 2 Page Ref: 41
12) Information systems that work independently and are grouped by the various functions and/or departments are known as silos.
Answer: TRUE Diff: 2 Page Ref: 42
17) The distributed system architecture has been commonly used in organizations for quite some time.
Answer: TRUE Diff: 2 Page Ref: 44
19) In a decentralized computer architecture, every user is given a personal computer.
Answer: TRUE Diff: 2 Page Ref: 44
21) A distributed architecture is good for ERP systems because they are flexible and scalable.
Answer: TRUE Diff: 2 Page Ref: 44
36) The three major types of information system architectures include centralized, decentralized and distributed systems architectures.
Answer: TRUE Diff: 2 Page Ref: 44
28) The people issues are the most challenging in systems integration.
Answer: TRUE Diff: 3 Page Ref: 38
29) Functional department heads will probably lose control of the data they produce in an integrated system.
Answer: TRUE Diff: 3 Page Ref: 39
10) The functional silo problem gave birth to BPR.
Answer: TRUE Diff: 3 Page Ref: 40
14) Functional silos deliver value through their cross-functional performance but are evaluated for their functional performance.
Answer: TRUE Diff: 3 Page Ref: 43
24) Decision support systems take data from the TPSs in the organization to help managers make better decisions.
Answer: TRUE Diff: 3 Page Ref: 45
