Mgt 395 final

According to Katzenbach and Smith, people organized to function cooperatively as a group best describe which of the following?

A team

In a conflict situation, which of the following is a constructive and passive response?

Adapting

According to research, which of the following is true about the relationship between diversity in managers and innovation?

At companies with diverse management teams, openness to contributions from lower-level workers and an environment in which employees feel free to speak their minds are crucial for fostering innovation.

Which of the following is (are) team paradox(es)?

Balancing individual differences and goals AND the collective identity and goals Fostering support AND confrontation among team members Balancing managerial authority AND team member discretion and autonomy Balancing the Triangle of Relationships—manager, team, and individual All of these.

The ability to view situations from more than one cultural framework refers to which of these?

Cognitive complexity

______ refers to working with someone to produce or create something.

Collaboration

_____ is a competency and a skill that enables individuals to function effectively in cross-cultural environments.

Cultural intelligence

In which stage the informal pecking order begins to develop, but the team is still friendly?

Forming

In which stage the team is mainly focused on similarities and the group looks to the leader for structure and direction?

Forming

Which of the following is known as the "polite stage"?

Forming

Which of the following represent the correct sequence of Tuckman's Stages of Group Development?

Forming, Storming, Norming, Performing

All of these elements make teams function EXCEPT:

Identical skills

Which of these refers to the information society, using knowledge to generate tangible and intangible values?

Knowledge economy

______ is the technique of making decisions by management and without team involvement.

Managerial intervention

_______ technique requires that one team member to assume the role where she or he extracts buried disagreements within the team and sheds the light of day on them. They must have the courage and confidence to call out sensitive issues and force team members to work through them.

Mining

Cassandra is part of a team at ABC Products. She finds that her team is establishing and maintaining ground rules and boundaries, and there is willingness to share responsibility and control. Cassandra's team can be described as operating at which stage of group development?

Norming

In which stage buy-in to group goals occurs?

Norming

Cassandra is part of a team at ABC Products. She finds that finally, her team has started to build momentum and starts to get results. Cassandra's team can be described as entering which stage of group development?

Performing

Margo's team, at XY Products, is completely self-directed and requires little management direction. Margo's team can be described as operating at which stage of group development?

Performing

In a conflict situation, which of the following is a constructive and active response?

Reaching out

_______ is a technique to "recognize when the people engaged in conflict are becoming uncomfortable with the level of discord, and then interrupt to remind them that what they are doing is necessary."

Real-time permission

According to Katzenbach and Smith, all of the following practices makes a team effective EXCEPT:

Selecting members for their personality, not for their skill and skill potential

In a conflict situation, which of the following is a destructive and passive response?

Self-criticizing

In which stage the attitude about the team and the project begins to shift to negative, and there is frustration around goals, tasks, and progress?

Storming

In which stage the members clash for control of the group and people begin to choose sides?

Storming

Which of the following is known as the "win-lose" stage?

Storming

______ is the technique of reorganizing to reduce friction on the team.

Structural intervention

Which of the following is NOT a success factor for having strong collaboration skills?

Surface-level diversity

Which of these best describe the space between the team and its external forces, stakeholders, and pressures?

Team's boundaries

Which of the following conditions will result in low performance according to expectancy theory?

When low performance is not associated with negative outcomes

In a conflict situation, which of the following is a destructive and active response?

Winning

Herzberg believed motivating factors lead to:

achievement, which leads to satisfaction

Responses such as perspective taking, creating solutions, expressing emotions, and reaching out are considered ______ responses to conflict.

active and constructive

Responses such as reflective thinking, delay responding, and adapting are considered _____ responses to conflict.

constructive and passive

Responses such as winning, displaying anger, and retaliating are considered _____ responses to conflict.

destructive and active

Responses such as avoiding, yielding, and self-criticizing are considered _____ responses to conflict.

destructive and passive

Which method for setting goals will usually NOT result in the highest performance?

do your best

Michael is a senior in high school and wants to major in a business-related class when he goes to college. Michael plans to select a variety of courses from the School of Business curriculum yet not select a major. After selecting courses based upon availability and interest he earns a sufficient number of credits within this chosen area that enables him to graduate with a major in marketing. Michael has engaged in:

domain planning

Content theories tend to:

emphasize the direction component of motivation

Kristan, a freshman in college, has decided that she wants a Bachelor of Science degree in biochemistry. She then constructs a four-year academic plan that will make this goal a reality. Kristan is engaging in:

goal planning

All of the following are considered a negative aspect of goal setting EXCEPT:

goal specificity and performance

The major implication for managers using Maslow's need theory of motivation is:

help employees satisfy lower order needs

With a complex and dynamic environment, the need for control will be:

high

When people are among _____ teammates, the team is susceptible to groupthink.

homogeneous and like-minded

All of the following are believed to contribute to the effectiveness of MBO EXCEPT:

individual goal setting, planning, and control

The degree to which people put forth effort to achieve their target refers to what component of motivation?

intensity

Studies have shown that firms who engage in planning are:

more financially successful than those that do not

The two sets of needs identified by Herzberg as important to motivation include:

motivators and hygienes

According to Linda A. Hill, managing a team means managing ______.

paradox

Which of the following describes a self-contradictory statement or situation?

paradox

All of the following are cautions regarding goal setting EXCEPT:

setting goals for individuals should be emphasized in a teamwork environment

The plan that integrates, guides, and serves as a bases for controlling organizational activities for the immediate and long-range future, plus establishes boundaries for managerial decision making is called:

strategic plan

Controlling with respect to the planning process follows:

supportive plans

Suppose that an organization decides to switch from a five-day forty-hour workweek to a four-day forty-hour workweek. This major plan would require:

supportive plans

The weakest impact of MBO effects appear to manifest themselves when:

top management does very little to talk the value/importance of MBO

The goal setting process begins with:

values on how the world ought to be

Achievement needs become manifest when individuals experience all of the following types of situations EXCEPT:

where there are high group goals