MGT 420 Practice 6

Peter wants to work hard, but he does not always feel motivated when he is at his office. After a meeting, a manager pulls Peter aside to tell him that she is concerned about his performance, and gives him an informal warning. Peter responds by returning to his desk and looking at the internet for the rest of the day. His response is characteristic of

dysfunctional resistance.

Power given to others is a characteristic of

empowerment

The followers of a transformational leader would most likely be

enthusiastic about the organization despite low pay.

Martell is a well-known fuel oil executive who retired after 40 years in the business. As soon as he retired, he was offered consulting jobs with other oil companies, and he remains busy. Martell is in demand because of his

expert power.

Substitutes for leadership are defined as

factors in the work setting that direct efforts without the involvement of the leader.

Businesspeople who want to develop the power to influence others to achieve great things need

focus, energy, and ambition.

Which of the following involves the beliefs employees hold regarding how to interact with managers in order to meet the needs of their work unit?

follower role orientation

Joe and his supervisor Sara clash whenever he makes suggestions regarding team goals. She feels that he is overstepping his role. During a leadership training seminar that focused on organizational behavior, Sara realized that Joe is a proactive follower and that she needs to support his challenging style and reinforce his

followership role orientation.

Whenever Jim has a problem at work, he refers to the manual of standard operations and addresses the issue through the proper channels and chain of command. Jim is utilizing

formal systems.

If Fatima has an implicit leadership theory that good leaders are compassionate and sympathetic, what would she be likely to do?

grant leadership status to someone showing these traits of sensitivity

A person feels powerless when he or she

has no option but to do what others say.

What two acts are combined when two or more people who depend on one another for mutual goal attainment create leadership?

influencing and deferring

Students in Mrs. Carter's class are consistently forgetting needed supplies in their lockers. Mrs. Carter believes they are wasting valuable learning time when they have to go to their lockers to retrieve these items. As a result, she holds a class meeting to devise possible solutions to this problem. This situation is an example of

intellectual stimulation through transformational leadership.

Mike believes in working smart not hard, but the message he sends to his employees is to cut corners and get the job done with the least amount of effort. Which is most like this leadership style?

laissez-faire

Which of the following best defines shared leadership?

leadership that happens when all team members work together to reach common goals

A CFO is _____ likely to receive retaliation from a company for being a whistleblower for accounting improprieties than is a bookkeeper.

less

Corrine's workgroup enjoys collaborating on projects. This situation is an example of a

low-task, high-relationship method of participating.

Samantha's workgroup has the autonomy to make decisions for the project. This scenario is an exampleof a

low-task, low-relationship method of delegating.

Leadership that happens when all team members work together to achieve the same goal is called

shared leadership.

As a follower with high self-efficacy, Jennifer fits best in an ______ climate

2nd option

What is the difference between a consultative decision and an authority decision?

A consultative decision is made by the leader after talking to the team, while an authority decision is made by the leader apart from the team.

In leadership behaviors, what is the difference between a production-centered and employee-centered leader?

A production-centered leader is concerned for the task, while an employee-centered leader is concerned for the people doing the work.

Bennett is an enthusiastic new employee who continually asks about functions that are beyond his job description. As his boss, you want to see that he completes his work while developing into a more versatile employee. What should you do?

Bennett needs structure and encouragement. Help him understand what tasks he must first master as the basis for a greater understanding of the business. This will allow him to move on to greater responsibilities.

What is a similarity between an implicit leadership theory based on tyranny and one based on strength?

Both place a high value on power.

Which of the following is a similarity between expert power and information power?

Both require the possession of knowledge that is valuable to others.

Abe was just promoted to a management position at Sunny Days Events Planning. He needs a reliable caterer to handle an upcoming slate of events. He is free to choose anyone he wants, but rather than asking his predecessor who used to do similar jobs, he says, "I know the perfect person for this!" and calls an old colleague whom he knows does this kind of work. How can Abe's actions be explained?

By relying on a personal relationship with an old coworker, Abe is using informal systems to accomplish his goals.

________ leadership is a style that is often characterized by personal magnetism and charm.

Charismatic

What is the difference between charismatic leaders and transformational leadership?

Charismatic leaders inspire others in exceptional ways; transformational leadership inspires followers to perform extraordinary deeds.

Which of the following is a scenario that could form an implicit leadership theory of leaders as compassionate?

Charlie seeing his first-grade teacher helping a classmate patch up a scraped knee

Meredith supervises ten customer service representatives at a large department store chain. When Meredith walks the floor, her employees work diligently on the phone or online with customers. When she is holed up in her office, her employees tend to chat amongst themselves or browse the Internet. How do Meredith's employees respond to her position power?

Compliance

How does the conscientiousness of an employee affect their response to requests they find impractical?

Conscientious employees are more likely to respond with constructive resistance, whereas less conscientious employees are more likely to respond with dysfunctional resistance.

Sunny asked her boss Craig how procedure dictates contractor hiring. Craig verified what Sunny had found; procedure did not define how to do the task, only that it must be done. Craig suggested Sunny nurture positive relationships with current contractors to generate reliable referrals and leads. Why has Craig given this advice?

Craig recognizes the limitations of formal systems and recommends supplementing them with informal systems.

Debra, a senior manager, doesn't have an assistant, but she is slammed with work and asks Jon, an associate who doesn't report to Debra, to pick her up a cup of coffee and that she will pay for one for him too. Jon agrees because he respects Debra. Connie, a senior manager at another company, asks Kate, an associate who does not report to her, to get her a cup of coffee. If she doesn't get the coffee, Connie adds, she won't promote Kate anytime soon. What's the difference between Debra and Connie?

Debra uses social power to get the job done, and Connie uses force to get the job done.

The difference in demeanor between an employee who feels powerful versus an employee who feels powerless is represented in which of the following scenarios?

Doug walks around the office with confidence, chatting with every employee he encounters, and Derek mopes around, avoiding eye contact with others.

Jean manages an editorial services team. She instructed one of her employees, Eric, to call an author to discuss a scheduling issue. Eric does not like making phone calls, and he has heard his coworkers mention that this author responded positively when they emailed him suggested schedule revisions. What would be the BEST thing for Eric to do?

Eric should tell Jean about his colleagues' experiences and propose emailing the author.

You have recently been hired at a small, family-owned company. You know your chances of advancement are small since promotions tend to go to relatives, but the work is providing you good experience in your field. You are also garnering contacts with many outside vendors. The only downside to this position is that the company tends to lay off a few workers each summer when business slows. Of the following, which is the best first step to building the most effective power base in this environment?

Establish yourself as nonreplaceable by demonstrating your expertise in areas critical to company success. This will increase both personal and position power and make it more difficult to let you go.

Many of the newer nurses in an outpatient surgery center consistently score lower on patient satisfaction surveys. The head nurse is not sure why, and wants to improve the overall scores. Using a transformational leadership approach, what would you suggest she do at this time?

Focus on intellectual stimulation by asking higher-scoring nurses to consider what their strengths are and how they can instill these strengths in the newer nurses.

Henry believes good followers are an important part of successful leadership. He excels in an environment where he can partner with his leaders. Henry is now choosing between competing job offers. Both are with teams that have strong performance records. What do you propose Henry do?

Henry should choose the most empowering team where he can co-produce achievements with management.

How are self-awareness and self-management related?

If you are aware of your emotions, you are better able to manage your impulses.

Jane has attended a leadership seminar to learn about the Hersey-Blanchard situational leadership model. How will Jane implement the ideas she learned at the seminar on a simple project with her confident team members she has been working with for years?

Jane will delegate the decision making to her team.

Which of the following people displays the followership anti-prototype of insubordination?

Jared often criticizes his boss and tells her that she isn't qualified to lead.

John believes in taking initiative and constructively challenging his supervisor. He just transferred to Minneapolis from Alvista's Cleveland office where he now reports to Chloe. Chloe micromanages her team members and insists they consult with her before finalizing any decisions. Which scenario is most likely to unfold between John and Chloe?

John and Chloe won't get along because the authoritarian environment will suppress John's ability to take initiative and speak up.

Kim, a chef, asks Jenna, a dishwasher, to scrub the floor at the end of the day, even though Kim knows it is not Jenna's job. Jenna agrees because she respects Kim. Sophie, the chef at a different restaurant, tells Mike to scrub the floor, even though it is not Mike's job. Sophie threatens to have Mike fired if he doesn't complete the task. What is the difference between Kim and Sophie?

Kim uses social power to get the job done, and Sophie uses force to get the job done.

Laila, a new manager, is faced with a tough decision; she is trying to figure out which of her team members to promote. She pulls a couple of her employees aside to see what they think; she wants to make a decision that they approve so she can keep morale high. Renika knows Laila plans to promote someone, so she downloads the promotion application form and spends the next three weekends working hard on it. What comparison can be made?

Laila is making use of organizational politics, while Renika is not.

What is the difference between creativity and cognitive ability in respect to leadership traits?

Leaders who are creative figure out new strategies for achieving goals, while leaders with strong cognitive ability integrate varied data to achieve goals.

As a Drucker Scholar, you have based your management style on Peter Drucker's pragmatic approach to managing your team. During the recent merger, your leadership style has been scrutinized. What is the most effective method to overcome the criticism?

Maintain clear communication with the executive leadership, your peers, and direct-reports. Envision your responsibility is a gift to share with others, as you surround yourself with a talented group of people, and be consistent in providing leadership that earns the trust of your critics.

Oskar is the recently hired head of human resources at a hospital. When an auditor's position opens up in the accounting department, the vice president of patient services asks Oskar to hire his niece as a personal favor. His niece is qualified for the job. What should Oskar do?

Oskar should remind the vice president that he has to follow the hospital's hiring procedures. He can include the niece as one of the job candidates, but to maintain the integrity of his office he cannot give the niece special treatment.

What is a difference between resistance and conformity?

People who resist reject another's influence attempt. People who conform accept another's influence attempt.

Rachel's workgroup consists of 12 autistic individuals who received work skills training from the community center. They are needed to perform administrative duties at City Hall, and Rachel helps them transition to their positions so they will be successful. Which leadership quality will best help Rachel coordinate their transition?

Rachel's servant leadership approach will enable her to prepareher workforce to succeed and the City Hall staff to understand her workgroup's contributions and needs.

Which of the following is a form of connection power?

Reciprocal alliances

________ occur when committee members spend a great deal of time having private conversations to convince others to vote in such a way as to secure their own long-term position in the organization.

Self-interested politics

Shirley is polling every available resource about expanding the company, taking the temperature of several of her fellow CEOs and other industry leaders to find prime opportunities. Robert pitches a new IT company as a potentially profitable acquirement without disclosing that he owns stock in the business. What comparison can be made?

Shirley is involved in organizational politics, while Robert is involved in self-interested politics.

Stan has been promoted to director ofan ad agency because of his creativity, desire to run great campaigns, and job-relevant knowledge. He is younger than the staff whom he is now supervising, and he is not confident about leading them. How should Stan gain the support of these people?

Stan should use his knowledge to explain his ideas, his drive to show his commitment to success, and his creativity to come up with exciting ideas to motivate the staff.

Susan is taking a leadership class. On the first day of class, she notices that some of her classmates—and the teacher—are wearing business suits. In time, Susan notices that these classmates pay attention in class, take good notes, and do well on tests. Therefore, Susan begins to emulate these characteristics. What is the BEST explanation for Susan's actions?

Susan has developed an implicit leadership prototype that associates dedication and attractiveness with leadership roles.

Monty micromanages his employees. It's not that he doesn't trust them. He simply thinks that he will lose control over his employees and their work if he doesn't intervene constantly. As Monty's supervisor, what would you tell him?

Tell Monty that power is not a zero-sum game, so empowering his employees will actually yield him more power because they will be more dedicated to him.

A hospital has created an employee manual with specific procedures mandated for compliance with new laws that are effective immediately. Each floor is responsible for training staff. The patient care coordinator assembles her team to learn the procedures. What do you predict will happen?

The patient care coordinator will communicate the new procedures to her subordinates and direct that they be carried out as explained in the manual.

Dr. Bowie and her students have finished compiling data from a survey of one thousand office workers. She is surprised to see that a majority of respondents ranked "disciplined" and "well-dressed" as the top two attributes they associated with leadership. How would you explain the choices of the survey's respondents?

The respondents have developed an implicit leadership prototype that associates dedication and attractiveness with leadership roles.

What is the difference between a leader who possesses a high concern for tasks and one who has a high concern for people?

The task-oriented leader assigns responsibility, while the people-oriented leader trusts people will perform their responsibilities.

How are consultative decisions and group decisions similar?

They are decisions made by gathering input from the team.

Thom has won awards at previous points in his career for being a proactive follower. He just got a new job and he's been assigned to work under Carol, who carefully manages her team, insists on the importance of the hierarchy, and requires all team members to talk their decisions through with her. Which of the following situations is most likely?

Thom and Carol won't get along because the authoritarian environment will suppress Thom's ability to take initiative and speak up.

Tyrone is a new hire at a Verizon store. One day around noon, his manager Robert tells him that he's leaving for an hour to meet a plumber. Tyrone knows that Robert isn't supposed to leave the store during the core hours of 10:00 to 2:00. While Robert is gone, a frantic district manager calls to speak to Robert about an emergency. How do you propose Tyrone respond?

Tyrone should tell the district manager that Robert isn't there.

Wesley is the team leader for a research and development team. Although all team members are encouraged to present ideas, Wesley has the final say in which ideas will be developed. He then makes assignments to each member of the team, and the team members follow through on their assignments. What relationships are evident in this team?

Wesley has social power over his team, and his team is dependent on Wesley for decision making.

What is a difference between the way followers view their behavior and the way their managers might see it?

What followers see as proactive follower behaviors, managers might see as insubordination and incompetence.

What is the similarity between women who are interactive leaders and men who are interactive leaders?

Women and men are both capable of developing interactive leadership skills.

What is a relationship between power and others' responses to your influence attempts?

You have power only if individuals defer to your influence attempts.

What is vision, in the context of management?

a clear sense of the future

Because leadership requires the elements of context, followers, and relationships in addition to leaders, it is best considered

a process.

When a normal process or method for accomplishing a task is not working and people go around the rules to get things done, this is referred to as

a workaround.

Jack Jones, the new supervisor, believes everyone should be involved with department decisions and enthusiastically supports team recommendations. Jack is a(n) ________ leader.

democratic

Brian homeschools his son. When grading his physics exam, he notices his son got most of the questions wrong and received a failing grade. As a result, he tells his son to re-do several lessons and homework assignments and then try the test again. This is an example of the transactional leadership trait of

active management by exception.

Which term refers to a special personal quality or attractiveness that enables an individual to influence others?

charisma

A large firm is seeking a new executive for an emerging organization. One of the candidates appears to have a very inspirational style, communicates his vision very well, and seems to have a lot of confidence and optimism about the future of the organization. What type of leader do these characteristics best describe?

charismatic leader

Kevin is running for Governor. He has a strong personality and he is able to motivate others to produce results. This situation is an example of

charismatic leadership qualities.

Stephona is president of a foundation that funds research on birth defects. She travels the country making speeches about her own experiences raising a physically challenged child. Her appearances inspire large donations and increased volunteerism. Stephona exhibits

charismatic leadership qualities.

Harry is frustrated that his employees do notfinish their work in time. He has decided to punish the individuals who are causing the delays. This situation is an example of

coercive power.

When Martha was promoted to CEO of Ray Co., her credibility was questioned by some executive leaders within the organization. She decided to maintain her work ethic as she had always done by

consistently leading with integrity.

Karen's manager Rachel wishes to stay better informed about her team's activities. Rachel announces that team members are to email her at the end of each day with a list of their projects and the time they spent on each. Karen, concerned about the impact on their daily workloads, suggests to Rachel that they email her once a week instead. Karen is showing

constructive resistance.

The idea that effective leadership varies with the situation and people involved is called

contingency leadership perspective.

Jared is the manager at Creative Advertising. The company just got a new top-priority client, and three of Jared's creative teams have requested to be assigned the new account. However, Jared knows that only one team will get the assignment. Jared has

control over the work assignments.

An consultative decision is defined as

decisions made by a leader after eliciting input from group members.

A leader that emphasizes both tasks and people is called a(n) __________ leader.

democratic

A friend of yours is graduating with her bachelor's degree in finance. She has contacted you to help her find a position within the industry. You use your social capital to

make an introduction for her to meet with an influential colleague that is interested in mentoring her through the job search process.

Efforts by organizational members to seek resources and achieve desired goals through informal systems and structures are called

organizational politics.

Joseph works at an art supplies company. He observes company procedures, he follows his manager's instructions even when he disagrees, and he rarely expresses his opinions at the office. Joseph has what type of beliefs?

passive

Sal is a manager for a non-profit organization. He believes his employees know best, and he only intervenes when necessary. This situation is an example of which transactional trait?

passive leadership

Informal systems can be defined as

patterns of activity and relationships that arise in everyday activities as individuals and groups work to get things done.

What is defined as the ability to get someone else to do what you want done?

power

People who have ____ can _____ others

power, empower

What kind of power achieves influence through personal identification?

referent

The production crew finished the order three days early. Their boss is ordering lunch for the whole team. This situation is an example of

reward power.

Janet and Michael know that if they sell more than their required quota of home speaker systems, the company technicians will not be able to perform all of the required follow-up visits, and Janet and Michael would have to put in extra hours to perform some follow-up visits themselves. Janet and Michael make a pact to not sell more than the required number of stereo systems so that they can keep their required working hours in check. This is an example of

self interested politics

Sarah is very successful and believes she can always get the client to sign a contract. This situation is an example of Sarah's

self-confidence.

Rodrigo is taking a class on public speaking that requires him to regularly make presentations to a large group. This class is designed to make him more

self-confident.

Which is the basic building block of success as a leader according to Peter Drucker?

setting goals, priorities, and standards

Which behavior characteristics would be most recognizable in someone concentrating on the initiating structure dimension of leadership?

setting work standards and urging task completion

The attributes of intelligence and attractiveness are similar because

they are both prototypes of implicit leadership theories, qualities that are commonly associated with leaders.

A leadership style that assumes leaders possess certain traits or qualities that are associated with the leader's status and success is called a ________ approach.

trait

Benjamin offers incentives and additional motivations to his team if they are named top selling team of the quarter. If they are awarded this title, Benjamin receives a team leader bonus. Benjamin is an example of a

transactional leader.

Which of the following is a distinguishing feature of a transformational leader?

using eloquent speech that uses symbols and metaphors

Which are major determinants of an individual's human capital?

work experience and education