MGT 4375 CH 6

_____ _____ _____(TQM) is an organization-wide management system that uses statistical process control and group problem-solving processes and strives for continuous improvement to achieve high quality.

total quality management

In the alternative work arrangement known as job sharing, the payoff for employers is Blank______. the fact that employees will never ask for a pay raise the fact that employees are forced to remain faithful to their companies the opportunity to draw upon the talents of two individuals in one job the reduced requirement for a physical office

the opportunity to draw upon the talents of two individuals in one job

The benefits of efforts toward implementing job design programs are influenced by individual differences in Blank______. the desire of employees to work in teams the ability to establish interest relationships the number of operations that jobholders perform the strength of employees' needs for growth

the strength of employees' needs for growth

Which of the following is a necessary condition for job enrichment efforts to be successful? A narrow job description A supportive work setting High centralization Low job embeddedness

A supportive work setting

Identify the indicators of quality of work life (QWL). Multiple select question. Return on investment Accident rates Employee turnover Stress Sick leave usage Profit margins

Accident rates Employee turnover Stress Sick leave usage

What do job enlargement strategies focus on? Despecialization Hardiness Extroversion Decentralization

Despecialization

Identify the steps that management can take to increase the core dimensions of the job characteristics model. Keeping task elements separate Allowing freedom in the selection of work methods Assigning work modules Prohibiting self-paced control

Allowing freedom in the selection of work methods Assigning work modules

___ is the process in which organizations track and adapt the best practices of their competitors in order to make continuous improvements. Telecommuting Scoping Prospecting Benchmarking

Benchmarking

What can managers do if they wish to increase job performance by changing perceived job content? Decrease job evaluation Decrease job embeddedness Change job context Change job design

Change job design

Identify the benefits of virtual teams. Multiple select question. Decreasing the travel time and expenses incurred by team members Offering customer service 24 hours a day and seven days a week Decreasing customer responsiveness Offering employees fixed rather than flexible work arrangements

Decreasing the travel time and expenses incurred by team members Offering customer service 24 hours a day and seven days a week

Identify a feature of the alternative work arrangement known as flextime. Employees are permitted to work four 10-hour days rather than five 8-hour days. Employees are required to be at work during the common core hours. Employees can share specific jobs with other employees on a shift basis. Employees can work exclusively from home while being linked to the office via computer or other electronic devices.

Employees are required to be at work during the common core hours.

Which of the following are true of the implementation of self-managed teams (SMTs)? Multiple select question. Employees find it hard to understand how SMTs apply to themselves. SMTs use existing workflows and processes, making them easy to implement. Team members may dislike being responsible for goals that others on the team have not helped to achieve. Managers are always clear about what employees should be doing under an SMT arrangement.

Employees find it hard to understand how SMTs apply to themselves. Team members may dislike being responsible for goals that others on the team have not helped to achieve.

Identify the true statements in the context of job relationships. Multiple select question. It is easier to establish friendships and interest relationships when the span of control is wider rather than narrower. Individuals who work in product and customer departments experience feelings of dissatisfaction less intensely than those who work in functional departments. Individuals in larger groups are less likely to interact adequately to build interpersonal relationships than individuals in smaller groups. It is easier for individuals with homogeneous backgrounds to form social relationships that are satisfying with less stress than for individuals with heterogeneous backgrounds.

Individuals in larger groups are less likely to interact adequately to build interpersonal relationships than individuals in smaller groups. It is easier for individuals with homogeneous backgrounds to form social relationships that are satisfying with less stress than for individuals with heterogeneous backgrounds.

Which of the following does job design attempt to do? Multiple select question. It attempts to increase opportunities in the work environment that obstruct the most significant needs of an organization and its employees. It attempts to identify the most significant needs of an organization and its employees. It attempts to eliminate obstacles in the work environment that obstruct the most significant needs of an organization and its employees. It attempts to enhance employee turnover to meet the most significant needs of the organization and its employees.

It attempts to identify the most significant needs of an organization and its employees. It attempts to eliminate obstacles in the work environment that obstruct the most significant needs of an organization and its employees.

Identify the features of total quality management (TQM). Multiple select question. It combines human knowledge with technical knowledge. It is a design that superimposes a project-based design on an existing function-based design. It refers to the steps taken to ensure fair treatment of employees by authorities. It is an organizational culture that leads to increased customer satisfaction.

It combines human knowledge with technical knowledge. It is an organizational culture that leads to increased customer satisfaction.

Identify the true statements about job rotation. Multiple select question. It involves rotating employees from one job to another. It involves rotating employees who work in shift-based jobs. It involves enhancing job range and the sense of variety inthe job content. It changes the basic characteristics of the assigned jobs.

It involves rotating employees from one job to another. It involves enhancing job range and the sense of variety inthe job content.

Identify a feature of an intrinsic outcome. It involves objects in the workplace such as working conditions that are a basic part of an employee's work. It is an event or object that results from an employee's own efforts. It is an outcome derived from personal interactions with others. It requires the involvement of a manager or supervisor.

It is an event or object that results from an employee's own efforts.

Identify a feature of an extrinsic outcome. It is an object that is the result of a worker's efforts in conjunction with factors not directly involved in a job. It results from job characteristics like variety, autonomy, identity, and significance. It requires mangers to make strategic plans. It is solely in the province of technical and professional job

It is an object that is the result of a worker's efforts in conjunction with factors not directly involved in a job.

Identify a feature of an extrinsic outcome. It requires mangers to make strategic plans. It is solely in the province of technical and professional jobs. It is an object that is the result of a worker's efforts in conjunction with factors not directly involved in a job. It results from job characteristics like variety, autonomy, identity, and significance.

It is an object that is the result of a worker's efforts in conjunction with factors not directly involved in a job.

Identify the consequences of job enlargement. Multiple select question. Job satisfaction usually decreases. Employee boredom increases. Long training periods are usually required. Performance outcomes improve.

Long training periods are usually required. Performance outcomes improve.

A job enrichment approach to redesign at the group level is represented by Blank______. culturally diverse teams self-managed teams virtual teams sales teams

self-managed teams

Identify the various outcomes of job performance that are important to the individual and to the organization. Multiple select question. Objective outcomes Valence outcomes Behavioral outcomes Instrumentality outcomes

Objective outcomes Behavioral outcomes

Identify the job characteristics included in the Requisite Task Attribute Index (RTAI). Multiple select question. Instrumentality and valence Optional interaction Autonomy Variety Diversity Required interaction Responsibility Knowledge and skill required

Optional interaction Autonomy Variety Required interaction Responsibility Knowledge and skill required

_____ refers to features of a job that define its general nature as seen by a jobholder. Perceived job content Perceived remuneration Job definition Job description

Perceived job content

Which of the following does job depth usually relate to? Multiple select question. Distributive justice Personal influence Functional conflict Delegated authority

Personal influence Delegated authority

What can managers do to give employees greater opportunities to exercise discretion? Multiple select question. Give employees the freedom to schedule each other's work Provide direct and timely feedback Make employees accountable for each other's work Offer learning opportunities

Provide direct and timely feedback Offer learning opportunities

Which of the following are the obstacles to self-managed teams (SMTs)? Multiple select question. High growth needs Resistance Misunderstanding High autonomy

Resistance Misunderstanding

i____ ____s a quality standard and management process that specifies a goal of no more than 3.4 defects per million opportunities.

six sigma

Which of the following refers to working at home while being linked to an office via a computer or other electronic device? The common core Telecommuting Flextime The compressed workweek

Telecommuting

Which of the following factors determine job relationships? Multiple select question. The decisions of managers regarding spans of control The decisions of managers regarding corporate social responsibility The decisions of managers regarding quality management The decisions of managers regarding the basis for departmentalization

The decisions of managers regarding spans of control The decisions of managers regarding the basis for departmentalization

Which of the following factors determine job relationships? Multiple select question. The decisions of managers regarding corporate social responsibility The decisions of managers regarding the basis for departmentalization The decisions of managers regarding spans of control The decisions of managers regarding quality management

The decisions of managers regarding the basis for departmentalization The decisions of managers regarding spans of control

What does job range refer to? The number of tasks performed by a jobholder The factors that define the general nature of a job The amount of control that an individual has to alter a job The description of how one job differs from another

The number of tasks performed by a jobholder

Identify the true statements about self-managed teams (SMTs). Multiple select question. They invariably lack the authority to evaluate their own performance. They can take several forms, including virtual teams, project teams, task forces, and quality circles. They are typically responsible for an entire process from beginning to completion. They work on assignments that are typically determined by higher management. They usually work with little or no outside direction.

They can take several forms, including virtual teams, project teams, task forces, and quality circles. They are typically responsible for an entire process from beginning to completion. They usually work with little or no outside direction.

All kinds of organizations employ benchmarking to Blank______. move employees from one workstation to another ensure that employees work at least 50 hours each week become more competitive and efficient evaluate customer performance in terms of previously established goals

become more competitive and efficient

In the context of job enrichment, improvements in performance can be expected when Blank______. employees are able to perform enriched jobs job embeddedness is low employees have short attention spans managers do not delegate authority

employees are able to perform enriched jobs

In the alternative work arrangement known as Blank______, employees can decide, within limits, when they work at the office and when they work from home or a cafe. the compressed workweek the common core flextime telecommuting

flextime

The characteristics identified in the job characteristics model are believed to describe the aspects that management can manipulate to Blank______. increase job specialization decrease job depth reduce autonomy improve productivity

improve productivity

Job enrichment can be implemented through direct changes in Blank______. job depth job rotation job context job embeddedness

job depth

The amount of control that a person has to modify a job and the surrounding environment is called Blank______. job enlargement job context job range job depth

job depth

____ ____ refers to the process by which an organization specifies the duties, tasks, and responsibilities of a job.

job design

The job characteristics model tries to account for interrelationships among Blank______ and other factors. organizational characteristics job outcomes remuneration needs physiological states

job outcomes

In the context of job performance outcomes, Blank______ depends on the levels of intrinsic and extrinsic outcomes and how the jobholder views those outcomes. job satisfaction job specification job context job rotation

job satisfaction

In the context of job performance outcomes, ________ ______, refers to the attitudes, beliefs, and feelings that employees have with regard to their jobs.

job satisfaction

Management philosophy and practice that introduce cultural change, enhance employee dignity, and provide opportunities for growth and development are referred to as Blank______. fixed-interval reinforcement attraction-selection-attrition (ASA) frameworks employee assistance programs quality of work life (QWL)

quality of work life (QWL)

In the context of the problems associated with job design, when workers are told to expect higher-order needs to be satisfied, they sometimes Blank______. support labor unions in their resistance against job design programs fail to form friendships and interest relationships with other workers raise their expectations beyond what is realistically achievable become less efficient and productive than before

raise their expectations beyond what is realistically achievable

A geographically distributed, functionally and/or culturally diverse group of individuals who use interactive technology such as e-mail, videoconferencing, and webcasts to work together is called a(n) _____ ________.

virtual teams