MGT 470 Exam 1

Which of the following events suggests that a home improvement store such as Home Depot or Lowe's will need fewer workers in the next 1-3 years? - increased housing purchases - falling interest rates - a decrease in consumer disposable income - an increase in consumer spending

A decrease in consumer disposable income

Idiosyncratic jobs are ________. - jobs that are at the entry-level only - jobs that have been in an organization for over 20 years - created around a current new employee's unique skills - created to fill an immediate hiring need

Created around a current new employee's unique skills

When Mary believes that it is ethical to use a hiring method that is illegal in the U.S. in another country in which it is legal to use, she is probably applying which ethical approach? - stereotyping - cultural relativism - like-me bias - fairness

Cultural relativism

Hiring people who are active learners with good emotional resilience under pressure would support a ________ competitive advantage. - operational excellence - training and development - customer intimacy - product leadership

Customer intimacy

The Age Discrimination in Employment Act of 1967 protects people ________. - 40 years of age or older - 60 years of age or older - 50 years of age or older - 30 years of age or older

40 years of age or older

Taking the time to explain the hiring process and making every effort to follow up with candidates and minimize delays is an example of ________. - a commitment to ethical behavior - hiring for long-term careers - a commitment to diversity - viewing applicants as assets

A commitment to ethical behavior

Filling lower-level positions from the local labor market and higher-level positions from the regional or national labor market is an example of ________. - job fairs - geographic targeting - global staffing - labor market analysis

Geographical targeting

The first step in conducting a job analysis is to ________. - write the job description and person specification - collect critical incidents - get the support of top management - communicate the purpose of the job analysis to the job experts

Get the support of top management

If a company wants to promote from within rather than hire higher level managers from outside the company it should focus on _________. - offering a comprehensive benefit package and letting employees choose their benefits - paying competitive wages - hiring people who can perform the current job who also have leadership potential - hiring as quickly as possible

Hiring people who can perform the current job who also have leadership potential

When a firm has a superior level of cooperation and innovation among its research team that allows it to design a new product two days faster than its competitors it has created a ________. - human process advantage - human capital advantage - talent maximization strategy - human resource strategy

Human process advantage

_________ will lessen the burden placed on the assessment system. - Reducing hiring yields - Raising pay - Increasing the quality of the applicant pool - Hiring more recruiters

Increasing the quality of the applicant pool

Which of the following is true of transition analysis? - It can account for multiple moves. - It does not rely on historical patterns and activity levels. - It assumes that all employees in a job have an equal probability of movement. - It is a qualitative technique.

It assumes that all employees in a job have an equal probability of movement

Which of the following is true about external hiring? - external hires reinforce the organization's culture more than do internal hires - it sends employees the message that good performance can be rewarded with a promotion - jobs can be filled faster than through internal hiring - it can enhance organizational diversity

It can enhance organizational diversity

Alex and Jane are the best economists that FlexMoney Inc., a consulting firm, has. However, FlexMoney is in urgent need to hire more economists and Alex and Jane are told to come up with all the criteria that they think will influence the ability to succeed in this field. This should give the higher management a good idea of the nature of the job and the kind of people they should be looking to hire. Which job analysis method is being used by FlexMoney? - critical incidents method - Position Analysis Questionnaire method - job elements method - task inventory method

Job elements method

The job analysis method that uses expert brainstorming sessions to identify the characteristics of successful workers is the ________. - critical incidents method - job elements method - task inventory method - structured interview method

Job elements method

________ helps a company tailor its recruiting message to appeal to the needs, values, and motivations of targeted potential applicants. - Competency analysis - A task inventory - Job elements analysis - Job rewards analysis

Job rewards analysis

______ occurs when a manager identifies a subordinate they want to put into an open job and doesn't let other employees know of or be considered for the opportunity. - Job slotting - Lateral hiring - Employee development - Employee referrals

Job slotting

Which of the following are detailed records or databases that summarize each employee's skills, competencies, education, training, languages spoken, and chances of being promoted? - performance reviews - talent inventories - transition databases - replacement charts

Talent inventories

Which of the following is compromised when retaining workers? - creating a more loyal and committed workforce - decreasing staffing costs - a regular infusion of new ideas and perspectives - creating a workforce that has better understanding of the company's processes

A regular infusion of new ideas and perspectives

Putting together an attractive job offer and negotiating with the candidate the company wants to hire is part of ________. - onboarding - attracting - recruiting - acquiring

Acquiring

Online job fairs are best for recruiting____________________ - Non-active job seekers - Active job seekers - Passive job seekers - Latent job seekers

Active job seekers

When an employee checks the company intranet for other job opportunities with their current employer this is an example of ___________. - an internal job posting system - networking - lateral hiring - an employee referral

An internal job posting system

Succession management ensures that ________. - a company attracts sufficient numbers of appropriately qualified applicants - new employees will be motivated by the firm's compensation package - high-potential new hires do not leave because they are overqualified and under challenged - an organization has people ready to assume leadership positions when they become available

An organization has people ready to assume leadership positions when they become available

Deployment involves ________. - assigning talent to appropriate jobs and roles in the organization - negotiating an employment contract - getting new hires up to speed and productive on their job - getting a job requisition approved

Assigning talent to appropriate jobs and roles in the organization

Which of the following is NOT an ethical issue commonly faced by staffing professionals? - being pressured to promote an employee based on non-job-related criteria - being pressured to hire a manager's underqualified relative - being asked not to lower hiring standards to meet a demanding hiring goal - failing to consider the role of unconscious bias in recruitment and selection

Being asked not to lower hiring standards to meet a demanding hiring goal

When an employer outsources its customer service function to another company it has engaged in _______. - business process outsourcing - offshoring - staffing planning - contingent hiring

Business process outsourcing

A(n) ________ only employs people who are already union members. - union shop - open shop - agency shop - closed shop

Closed shop

Which of the following was declared illegal by the Taft-Hartley Labor Act? - open shop - union shop - agency shop - closed shop

Closed shop

________ are more broadly defined components of a successful worker's repertoire of behavior needed to do the job well. - Talents - Abilities - Competencies - Skills

Competencies

Which of the following is not typically used as background information about a job when conducting a job analysis - Competitors' job descriptions for similar jobs - Training information for the job - Entry examinations for the job - Performance reviews for the job

Competitors' job descriptions for similar jobs

Anna is the manager of human resources at Alcatec Inc. She is comparing the number of employees required over the next six months versus the capabilities of her existing workforce adjusted for attrition. She is trying to identify any gaps between the two. Which step of the workforce planning process is discussed here? - monitor and revise the forecasts and action plans - conduct a workforce analysis - develop and implement action plans - articulate the firm's strategic staffing decisions

Conduct a workforce analysis

Axis Auto tries to keep its operational spending as low as possible so that it can pass it savings on to customers in the form of lower prices. This is known as a ________ strategy. - differentiation - cost-leadership - specialization - growth

Cost-leadership

Which of the following is more likely to warrant changes in an organization's compensation policy and induce it to offer above-market wages? - reduction in the number of companies in its industry - restructuring of jobs to make them more process oriented - decreasing unemployment rates - decrease in the number of employees quitting jobs

Decreasing unemployment rates

If a company's employees have talents that would be useful to the organization and the company is not taking advantage of these talents, it is not being efficient in the activity of ________ talent. - acquiring - deploying - sourcing - recruiting

Deploying

A job analysis ________. - ensures that equal numbers of all protected groups are in a firm's workforce - is generated by an affirmative action plan - establishes hiring quotas for different protected groups - determines a job's entry requirements

Determines a job's entry requirements

When a firm pursues a differentiation strategy, it is attempting to ________. - develop products that have unique characteristics - achieve the efficient production and delivery of products - expand the company to increase the firm's sales - be the lowest-cost producer for a product

Develop products that have unique characteristics

Firms operating globally often need to give some latitude to their local managers to tailor their strategies and practices to meet the needs of their locations. This highlights the ________ aspect of global sourcing. - integration - differentiation - standardization - specialization

Differentiation

The need to acknowledge and respect the diversity of local cultures when sourcing and managing a global workforce is called ________. - integration - diversification - localization - differentiation

Differentiation

Some websites provide tools to help calculate ___________. - human rights violations - negligent hiring - disparate impact statistics - disparate treatment statistics

Disparate impact statistics

Focusing on maximizing how quickly a position can be filled improves the _______ of the staffing process. - efficiency - effectiveness - cost - quality

Efficiency

When a company creates an advertising campaign about what a great employer it is, it has engaged in - sourcing - competency modeling - employer branding - redeployment

Employer branding

The OFCCP __________. - enforces EEO programs that apply to federal contractors and subcontractors - will only investigate an employer if an employee reports a possible violation - enforces Title VII of the Civil Rights Act of 1964 - is the only government agency that has the authority to impose quotas

Enforces EEO programs that apply to federal contractors and subcontractors

When a worker is given more tasks to do this is called job ________. - enrichment - design - redesign - enlargement

Enlargement

When a manager gives a high performing worker more discretion in how he does his job, this is an example of job ________. - design - enrichment - enlargement - redesign

Enrichment

Which of the following observations is true? - Continuous recruiting involves recruiting an entirely new applicant pool every time the organization has one or more positions to fill. - Continuous recruiting does not work well for jobs that take a long time to fill, or for jobs that cost the organization a lot of money while they are vacant. - Batch recruiting is particularly useful for positions that turn over relatively quickly. - Jobs recruited using batch recruiting typically take a longer time to fill than jobs recruited using continuous recruiting.

Jobs recruited using batch recruiting typically take a longer time to fill than jobs recruited using continuous recruiting

Organizations relying on a cost-leadership strategy would have what type of talent philosophy? - hiring as many people as possible - viewing employees as investors - viewing employees as assets - keeping salaries as low as possible to control costs

Keeping salaries as low as possible to control costs

Hiring top talent away from another company is an example of using which recruiting source? - networking - lateral hiring - internet data mining - employee referrals

Lateral hiring

Which of the following means of sourcing talent is sometimes considered unethical? - transitional talent deployment - data mining - acquisitions and mergers - lateral hiring

Lateral hiring

When Mary hires a candidate because they went to the same university, which of the following has occurred? - stereotyping - hiring manager bias - like-me bias - prejudice

Like-me bias

In geographic targeting, the labor market used to source lower-level positions in a firm is most likely to be ________. - regional - national - local - international

Local

Legal reasons for doing a job analysis relate to ________. - controlling hiring costs - making sure that hiring methods are job related - controlling risk - reducing performance variability

Making sure that hiring methods are job related

Skylark Corporation produces apparel for women. The firm experienced rapid growth when it first opened, but for the last couple of years business growth has slowed but revenues remain good. Skylark is probably in the _________ phase of its life cycle. - decline - growth - introduction - maturity

Maturity

The degree to which the composition of a reward package matches the needs and preferences of applicants or employees is the package's ________. - stability - mix - amount - differential

Mix

The moral elements of the schemas of people higher in ______ are more constantly primed and available. - moral efficacy - moral courage - moral identity - moral ethics

Moral identity

If coworkers are well aware of a colleague's ethical lapses but the supervisor, who sees the same behaviors, doesn't notice the ethical violations because the supervisor feels responsible for the hire this is an example of _________. - groupthink - moral courage - rationalizing - motivated blindness

Motivated blindness

A company fails to do a background check that would have revealed that a person it has hired has the potential to harm others. The employee then physically harms a customer during a disagreement. The company could be found guilty of ________. - violating the WARN act - fraudulent recruitment - negligent referral - negligent hiring

Negligent hiring

To maximize an employer's investment in staffing it should focus on the jobs that are critical to _____________. - improving diversity in the company - lowering the company's turnover rate - obtaining its competitive advantage - reducing payroll costs

Obtaining its competitive advantage

Which of the following recruitment strategies can help an organization reduce labor costs and improve customer service together with accessing top talent? - trade fairs - offshoring - resume databases - observation

Offshoring

Hiring people who are trainable and willing to follow standardized procedures would support a ________ competitive advantage. - product leadership - operational excellence - training and development - customer intimacy

Operational excellence

A successful executive, who is happy with her current position, does not look for information about other jobs, but might be tempted by a great opportunity is a(n) ________. - active job seeker - passive job seeker - non-active job seeker - semi-passive job seeker

Passive job seeker

The WARN Act of 1988 applies to ________. - employers with employees who work less than 20 hours per week regular local, federal, and state government entities that provide public services - private, public, and quasi-public entities which operate in a commercial context - employers with up to 100 employees, not including part-time workers

Private, public, and quasi-public entities which operate in a commercial context

With which of the following competitive advantages is cost less of a barrier in attracting top talent for companies? - cost leadership - growth - maturity - product innovation

Product innovation

Which of the following is an unlawful employment practice? - preferring to hire disabled applicants - promoting only Hispanics until there are as many Hispanic and White managers - recruiting older job seekers because they have more experience - hiring the candidates who score the highest on a job knowledge test

Promoting only Hispanics until there are as many Hispanic and White managers

Which of the following does an employer have to do if it wants to hire successfully from the traditional labor pool? - automate the job - increase training - reduce required qualification - provide competitive pay

Provide competitive pay

Which of the following are considered to be an underutilized labor source? - written job advertisements - qualified persons with disabilities - career fairs - employee referrals

Qualified persons with disabilities

If a recruiter believes that it is alright to inflate her travel expenses because she thinks other employees do it and get away with it she is engaging in ________. - moral courage - groupthink - rationalizing - motivated blindness

Rationalizing

Assigning a high-performing sales associate to work with the company's most important client is an example of ________. - redeployment - selection - succession planning - matchmaking

Redeployment

Which of the following is a way in which companies usually deal with temporary employee surpluses? - removing contingent workers - offering early retirement options - announcing massive layoffs - stopping filling of vacated positions

Removing contingent workers

____________ can pressure managers to suppress their ethical concerns in pursuit of profits. - shareholders - the government - their families - elves

Shareholders

Typing at least 90 words per minute with 3 or fewer errors is a ______. - skill - competency - knowledge - other characteristic

Skill

When a supervisor introduces a new hire to her new colleagues and other important people in the organization he is engaging in ________. - deployment - recruiting - socialization - career planning

Socialization

Which of the following are advantages of using structured questionnaires for job analysis? - standardization and the ability to capture unique aspects of the job - speed and low reading level - speed and low cost - standardization and low reading level

Speed and low cost

A Japanese company that makes electronic watches exports 90 percent of its products to the United States. Which of the following will happen if the dollar strengthens against the Japanese Yen? - The purchasing power of US consumers will decline. - The company's watches will become less expensive in the US. - The company will export lesser number of watches to the US. - The company will have to reduce its number of employees.

The company's watches will become less expensive in the US

Hiring yield refers to: - the proportion of hires coming through a particular recruiter. - the return on investment from one additional hire. - the proportion of applicants moving from one stage of the hiring process to the next. - the percent of applicants ultimately hired.

The percent of applicants ultimately hired.

A hotel chain that is recruiting front desk receptionists receives 200 applications from males and 100 applications from females. 100 out of 200 men are hired and 25 out of 100 women are hired. Which of the following statements is true of the hotel chain's hiring policy? - There is evidence of disparate impact against both males and females. - There is no evidence of any disparate impact. - There is evidence of a disparate impact of the hiring process on males as a group. - There is evidence of a disparate impact of the hiring process on females as a group.

There is evidence of a disparate impact of the hiring process on females as a group

Identify the primary limitation of all forecasting techniques. - They rely on managerial intuition and judgment. - They rely on historical patterns and activity levels. - They are qualitative in nature. - They tend to give biased estimates.

They rely on historical patterns and activity levels.

Department store BigTen refused to hire Max because of his religion. The store is in violation of ________. - title VII of the Civil Rights Act of 1964 - the USERRA of 1994 - the WARN Act - the VEVRAA Act of 1974

Title VII of the Civil Rights Act of 1964

If an employer is unable to hire candidates with the desired qualifications, _______ may be its only option. - compensating them highly - training - succession planning - performance management

Training

A staffing strategy of hiring people likely to be promoted over time would be compromised without a quality ___________. - training and development system - performance management system - union representing the workforce - compensation system

Training and development system

________ is a quantitative technique that can be used to analyze a firm's internal labor markets and forecast its internal labor supply. - Judgmental forecasting - Transition analysis - ROI analysis - Trend analysis

Transition analysis

A role that directly generates revenue for an employer is a ________. - competency - value creator - value enabler - job

Value creator

Which of the following external recruiting sources is fast, cheap, and useful for finding active job seekers? - career sites - creative sourcing - schools - walk-ins

Walk-ins

Strategically evaluating the company's current lines of business, new businesses it will be getting into, businesses it will be leaving, and the gaps between the current skills in the organization and the skills it will need to execute its business strategy is ________. - workforce planning - sourcing - recruiting - succession planning

Workforce planning

________ forecasting uses historical data on the average number of hires typically made per recruiter or the average number of recruits processed per recruiter over a given period of time, say, a week, month, or year. - Hiring-yield driven - Staffing efficiency-drive - Staffing-yield driven - Workload-driven

Workload-driven