MGT-chapter 5

b

The type of motivation necessary for creativity is a a. desire to earn large financial bonuses. b. passion for the task. c. drive to win over others in competition. d. state of inner peace and harmony.

d

To say that a decision is based on political considerations means that it is not based on a. alliances with others. b. thoughts of acquiring power. c. both sides of an issue. d. the objective merits of the situation.

c

A distinguishing feature of the nominal group technique is that a. criticism and discussion are disallowed. b. a small group of people is assembled. c. alternatives are rated and the best-rated one is chosen. d. the group is placed on a tight time limit.

b

A frequent decision-making error during a crisis is to a. methodically search for alternatives b. become less rational and more emotional. c. become more rational and less emotional. d. welcome differences of opinion.

d

A key aspect of lateral thinking is that it a. focuses on few answers to a problem. b. is needed more in manufacturing than in marketing. c. decreases the number of wasted alternative solutions. d. leads to many different solutions to a problem.

c

A major advantage of group decision making is that a. it makes efficient use of time. b. it results in low risk taking. c. members are likely to be committed to a decision. d. it eliminates passing the blame onto others.

d

A major reason that decision making is often not such a rational process is that there are a. too many stages in decision making for most people to cope with. b. natural biases against diagnosing problems. c. few bounds to human decision-making capability. d. limits to how much information people can process and recall.

d

A problem is technically defined as a discrepancy between the a. past and present. b. future and present. c. person's wishes and desires. d. ideal and actual conditions.

c

A recommendation for becoming more adept at making decisions under crisis conditions is a. to establish a special committee. b. to avoid taking risks. c. to anticipate crises d. to avoid speaking to the media.

c

A research study showed that with respect to work creativity, encouragement from family and friends a. had zero impact. b. resulted in interference. c. made a contribution. d. made a contribution providing that the supervisor gave little encouragement.

a

Billy is usually heavily influenced by the first information he receives on a topic. He is under the influence of a process called a. anchoring. b. rationalizing. c. trial and error. d. emotional intelligence.

b

Creativity can be defined simply as the process of a. doing two things at once. b. developing novel ideas that can be put into action. c. providing feedback. d. implementing a plan

a

Emotional intelligence generally deals with the ability to a. connect with people and understand their emotions. b. stay in control while taking tests. c. knowing how to throw a tantrum for effect. d. using common sense to earn a living.

b

In making a decision, the alternative should be chosen that most clearly a. is favored by top management. b. achieves the goal of the decision. c. saves the organization money. d. leads to innovation.

c

Information technology executive Darryl likes to pore over a lot of information before making a decision, and he also likes to commit to one course of action. His decision-making style is therefore characterized as a. decisive. b. flexible. c. hierarchic. d. integrative.

b

Julio was going to recommend a new billing system for the hospital where he works. However, he does not want to upset the executive who installed the system, so he does not make the recommendation. Julio has fallen into the a. overconfidence trap. b. status quo trap. c. anchoring trap. d. creativity rut.

d

Managers can establish a creative atmosphere by a. allotting time and money carefully. b. giving employees the freedom to choose how to accomplish a goal. c. giving employees the right type and amount of challenge. d. all of the choices

b

Marketing executive Jasmine likes to make a decision quickly as soon as enough information is available, and she also likes to generate lots of options. Her decision-making style is therefore characterized as, a. decisive. b. flexible. c. hierarchic. d. integrative.

d

Self-help techniques for improving creativity generally aim toward a. getting people involved in new hobbies. b. encouraging group problem solving. c. improving one's sense of humor. d. improving the flexibility of one's thinking.

a

The condition of groupthink is likely to occur when group members a. strive too hard for consensus. b. think of themselves as inferior. c. use the step-by-step approach to decision making. d. have different perspectives.

c

The flow experience refers to a. the ultimate involvement in work b. a condition of heightened focus, productivity, and happiness. c. both a & b d. a design that allows for the flow of ideas, such as common meeting areas.

a

The purpose of a heuristic in decision making is to a. simplify the decision-making process. b. find a rapid way to explore more alternatives. c. obtain input from a large number of people. d. evaluate whether a decision was effective.

b

The purpose of decision making is to a. analyze a problem. b. solve a problem. c. collaborate.. d. involve people in the decisions.

a

The purpose of visualization for making better decisions under crisis is to a. rehearse in your mind how you will react to the crisis. b. think of all the times you have failed in the past. c. engage in a pleasant fantasy to reduce your stress. d. imagine how angry your boss will be if your fail.

c

Which one of the following is the most recommended approach for a manager to enhance creativity within the group? a. Staff the group with people of quite similar intellectual backgrounds. b. Keep risk taking to a minimum. c. Give support in terms of financial rewards and recognition. d. Prevent lethargy by making many discouraging comments.