MGT Exam 1 - chap 3

A state government offered a German solar research company a tax break if it located its US headquarters in that state because of the new jobs that would be created. Unfortunately, problems occurred and the company had little growth and few new jobs were created. As a result, the state did a ______ by rescinding the tax breaks. A. clawback B. reallocation C. tax amendment D. reformation E. levy turnabout

A. clawback

Inflation is an example of ______ forces in an organization's general environment. A. economic B. technological C. political-legal D. sociocultural E. demographic

A. economic

Standards of right and wrong that influence behavior are known as A. ethics. B. morals. C. a value system. D. ethical behavior. E. values.

A. ethics

Which of the following would be considered a primary dimension of diversity? A. Gender B. Religion C. Lifestyle D. Appearance E. Educational background

A. gender

Which of the following dimensions is an example of a secondary dimension on the diversity wheel? A. Income B. Race C. Sexual orientation D. Physical abilities E. Age

A. income

An organization's board of directors is part of its ______ environment. A. internal B. uncontrollable C. external D. task E. general

A. internal

People who can claim an organization as their legal property are called A. owners. B. the board of directors. C. financial institutions. D. customers. E. employees.

A. owners

Joe believes that he was not promoted to professor at State University because of the university's desire to promote minorities and women to achieve greater diversity at higher ranks. More than likely Joe believes he is experiencing A. reverse discrimination. B. ethnocentrism. C. an ethical dilemma. D. diversity. E. stereotyping.

A. reverse discrimination

A manager's duty to take actions that will benefit the interests of society as well as of the organization is known as A. social responsibility. B. philanthropy. C. ethics. D. moral rights. E. the society motive.

A. social responsibility

The American epidemic of obesity among U.S. youth is an example of which external force? A. Sociocultural B. Special interests C. Demographic D. Political-legal E. Media

A. sociocultural

After the disastrous oil spill in the gulf, many consumers decided to avoid BP products, many even joining a popular "Boycott BP" Facebook page. Stuart runs an independent BP gas station in Louisiana and his business suffered from this consumer response. In this instance, boycotters would be considered a _____, part of the gas station's ______ environment. A. special-interest group; task B. local community; task C. demographic force; general D. sociocultural force; task E. local community; general

A. special-interest group; task

The economic development that meets the needs of the present without compromising the ability of future generations to meet their own needs is known as A. sustainability. B. ethical growth. C. economic security. D. strategic planning. E. philanthropic growth.

A. sustainability

Which of the following is an example of an external stakeholder of an organization? A. A member of Walmart's board of directors B. A customer who purchases a barbecue at Walmart C. A new cashier at Walmart D. Owners of Walmart stock E. The CEO of Walmart

B. a customer who purchases a barbecue at Walmart

Ben, a first-line manager, has been asked by a superior to present a government official with a cash payment in order to secure a contract. This makes Ben uncomfortable since he does not feel it is right, yet he worries about upsetting his boss. Ben is facing A. political-legal trends. B. an ethical dilemma. C. a moral-rights approach by his boss. D. an idealistic situation. E. sociocultural trends.

B. an ethical dilemma

As part of her overall stock portfolio, Erica bought a few shares of Google. In this context, she would best be described as ______ of Google. A. being part of the task environment B. an internal stakeholder C. an economic force D. being part of the general environment E. a member of the board of directors

B. an internal stakeholder

Which of the following forms the base of Carroll's global corporate social responsibility pyramid? A. Philanthropic responsibility B. Economic responsibility C. Ethical responsibility D. Moral responsibility E. Legal responsibility

B. economic responsibility

Which of the following is one of the four layers of the "diversity wheel"? A. Gender B. External dimensions C. Lifestyle D. Management status E. Physical ability

B. external dimensions

Which of the following is considered a demographic force? A. Integration of the European Union B. Increase in foreign-born workers C. Interest in healthy living D. A well-developed legal system E. Rising unemployment rates

B. increase in foreign-born workers

The general environment of an organization is also known as its A. forcefield. B. macroenvironment. C. global sphere of influence. D. task environment. E. control climate.

B. macroenvironment

Which of the following statements about a code of ethics is most true? A. A code of ethics is rarely a written document but instead an informal understanding between people who work for a particular organization. B. Most codes of ethics offer guidance on how to treat stakeholders. C. The purpose of a code of ethics is to keep top management out of jail. D. Codes of ethics prohibit bribes unless it is the accepted way of doing business in a foreign country. E. Workforce diversity is never covered in a code of ethics; instead it is covered in a separate diversity code.

B. most codes of ethics offer guidance on how to treat stakeholders

______ is defined as the stable physical and mental characteristics responsible for a person's identity. A. Philosophy B. Personality C. Psychometrics D. Philanthropy E. Psychology

B. personality

Only about a fifth of American managers reach which stage of personal moral development? A. Internalized B. Postconventional C. Expectational D. Enlightened E. Cooperative

B. postconventional

The Americans with Disabilities Act requires employers to A. hire all qualified disabled persons who apply. B. reasonably accommodate an individual's disability. C. hire quotas of qualified disabled persons. D. actively solicit job applications from disabled persons. E. hire disabled persons to qualify for tax breaks.

B. reasonable accommodate an individual's disability

A large athletic shoe company has agreed to do some work with a smaller company that has a new line of athletic clothing since the bigger firm does not have a similar offering and the smaller firm has little expertise in marketing or distribution. The two firms could be described as A. union partners. B. strategic allies. C. distributors. D. special interests. E. regulatory institutions.

B. strategic allies

Governments are part of the ______ environment of organizations. A. alliance B. task C. sociopolitical D. general E. internal

B. task

Kim has a Master's degree in psychology but she is working at a sunglasses cart in the mall. She is currently A. experiencing reverse discrimination. B. underemployed. C. lacking a support system. D. demotivated. E. recession-resistant.

B. underemployed

Allie felt that her small business in Detroit had a larger duty than just following the law and making a profit. She wanted to make a difference in her community by helping with issues like poverty and high unemployment. Allie believes in A. corporate paternal responsibility. B. the fair skies concept. C. corporate social responsibility. D. the corporate protection concept. E. corporate welfare.

C. corporate social responsibility

Wal-Mart may have supported stockholder interests at the expense of what other stakeholder group? A. Board of directors B. Customers C. Employees D. Owners E. Governments

C. employees

Which of the following statements about the mass media is true? A. Toyota had an excellent media strategy in dealing with its sticking accelerators. B. The power and the reach of mass media are declining. C. In a crisis, the media should be used to communicate frequently and honestly with the public. D. Very few companies feel the need to have public-relations people to communicate with the press. E. Only top-level executives need special instruction on how to deal with the media.

C. in a crisis, the media should be used to communicate frequently and honestly with the public

______ is the illegal buying or selling of a company's stock by people using confidential company information. A. A whistle-blower B. Stock injustice C. Insider trading D. Tip abuse E. A Ponzi scheme

C. insider trading

Sergio is a human resources manager for Able Products Company. News has just been released that the company has violated financial reporting laws, and this is just the latest in a series of problems. Based on research on the effects of such publicity, Sergio should expect that A. job applications will increase. B. employee retention will improve. C. job applications will decrease and employee retention will slide. D. job applications will decrease but employee retention will stay the same. E. no substantive changes in applications or retention will occur.

C. job applications will decrease and employee retention will slide

Tanya is a new manager, and she is always threatening her employees with a variety of punishments in order to get them to follow the rules. The level of personal moral development at which Tanya is operating is the ______ level according to Kohlberg. A. conventional B. unconventional C. preconventional D. postconventional E. reconventional

C. preconventional

A U.S. paper mill purchases wood from a Canadian logging company to make wood pulp in its production of paper, so in this case the logging company is a A. customer. B. strategic ally. C. supplier. D. distributor. E. special interest group.

C. supplier

The group important in setting the organization's overall strategic goals and for approving major decisions and salaries of top management is known as A. employees. B. stockholders. C. the board of directors. D. investors. E. intrapreneurs.

C. the board of directors

Which of the following diversity issues is true in the U.S. workforce? A. Unemployment among the disabled has dropped sharply since the introduction of the Americans with Disabilities Act. B. Literacy has ceased to be an issue among American workers. C. The median age of the American worker is increasing. D. White households continue to have higher median incomes than Asian ones. E. Among the top 500 U.S. companies, most currently do not yet offer domestic partner benefits for same-sex couples.

C. the median age of the American worker is increasing

Which of the following dimensions is an example of an organizational dimension on the diversity wheel? A. Income B. Work experience C. Union affiliation D. Educational background E. Physical abilities

C. union affiliation

In considering a large-scale layoff, a manager performs a cost-benefit analysis and determines that profits will be greatest if she proceeds. She is using the ______ approach to guide her decision regarding an ethical dilemma. A. individual B. responsibility C. utilitarian D. moral-rights E. justice

C. utilitarian

Milton Friedman would have agreed with which of the following statements about social responsibility? A. A company will produce higher quality goods and services when it practices social responsibility. B. A company will increase its sales when it practices social responsibility. C. A company will be able to create better jobs when it practices social responsibility. D. A company will become distracted from its task to maximize profits when it practices social responsibility. E. A company will provide improved value when it practices social responsibility.

D. a company will become distracted form its task to maximize profits when it practices social responsibility

A __________ is a person or organization that helps another organization sell its goods and services to customers. A. financier B. supplier C. strategic ally D. distributor E. special interest group

D. distributor

Employees at Zachary's Chicago Pizza in California can purchase company stock and thus become owners through a device called A. trustees plan. B. participative management. C. bond sharing. D. employee stock ownership. E. profit sharing.

D. employee stock ownership

Which of these is a situation in which you have to decide whether to pursue a course of action that may benefit you or your organization but that is unethical or even illegal? A. Ethics question B. Ethical behavior C. Moral decision D. Ethical dilemma E. Morality situation

D. ethical dilemma

Managers who sometimes side with employees over clients may A. radically harm the bottom line. B. increase training costs. C. enhance diversity. D. improve employee retention. E. alienate other customers.

D. improve employee retention

Riley is a manager at a local recreation center. She is developing a new online system for registration for classes. Some of the programs are so popular that they fill up quickly and parents have complained that with a slow Internet connection they have no chance to get in. In an effort to be fair to all prospective participants, Riley is using what approach to ethical behavior? A. Utilitarian B. Individual C. Moral-rights D. Justice E. Environmental

D. justice

Which of the following is a reason that some women face a glass ceiling? A. Poor goal-setting B. Inability to motivate others C. Poor financial performance D. Lack of mentors E. Inability to produce high-quality work

D. lack of mentors

Google made a pledge to investors when it went public to reserve 1% of its profit and equity to "make the world a better place." This is an example of corporate A. fairness. B. correctness. C. greenworks. D. philanthropy. E. sustainability.

D. philanthropy

American companies may be more willing to sue competitors to gain competitive advantage than those in other countries, which is an example of which type of force? A. International B. Economic C. Sociocultural D. Political-legal E. Demographic

D. political-legal

The music industry has been changed dramatically by consumers' ability to download songs from the Internet. This is an example of ______ forces in an organization's ______ environment. A. technological; task B. economic; general C. sociocultural; general D. technological; general E. economic; task

D. technological; general

Ariel is an employee in a manufacturing plant who works the graveyard shift, midnight to 8am. One night, she saw one of her managers dumping some chemicals down a storm drain in the parking lot. When she confronted him, he said this was standard procedure for some waste materials to avoid other costly disposal measures. When Ariel wrote a letter about it to the local newspaper she was a(n) A. victim's advocate. B. activist. C. gossip. D. whistleblower. E. disloyal employee.

D. whistleblower

Amazon.com maintains an easy-to-use website, has an accessible service phone number, and offers an inexpensive annual shipping fee primarily in an effort to serve which stakeholders? A. Distributors B. Strategic allies C. Government regulators D. Financial institutions E. Customers

E. customers

For convenience, you purchase tickets to a comedy show through TicketMaster rather than from the venue itself. In this case, TicketMaster acts as a A. strategic ally. B. supplier. C. repackager. D. special interest group. E. distributor.

E. distributor

______ represents all the ways people are unlike and alike. A. Lifestyle B. Dimensions C. Background D. Conditions E. Diversity

E. diversity

______ is the belief that one's native country, culture, language, abilities, or behavior is superior to that of another culture. A. Reverse discrimination B. Stereotyping C. An ethical dilemma D. Diversity E. Ethnocentrism

E. ethnocentrism

Technological forces are part of the __________ environment of organizations. A. internal B. mechanical C. controllable D. task E. general

E. general

Last summer a representative of OSHA, the agency responsible for enforcing health and safety regulations, visited one of Armando's construction sites and his company, Build Your Dream, Inc. was fined for several violations. To this company, OSHA represents a _____, part of an organizations'_____. A. special interest group; task environment B. government regulator; general environment C. political-legal force; general environment D. special-interest groups; external environment E. government regulators; task environment

E. government regulators; task environment

Issues like privacy, health and safety, and due process being described as basic rights is typically tied to which of the following approaches to deciding ethical dilemmas? A. Utilitarian B. Justice C. Individual D. Liberty E. Moral rights

E. moral rights

The Sarbanes-Oxley Act of 2002 requires that a company's chief executive officer and chief financial officer must comply with which of the following? A. Open a personal line of credit B. Hire an ethics officer C. Set procedures and guidelines for the board of directors D. Hire a diversity officer E. Personally certify financial reports

E. personally certify financial reports

Which of the following is an example of an internal stakeholder of an organization? A. A local news station B. The distributor for one of the finished products C. A new union D. The suppliers of raw materials for one of the products E. The non-management workforce

E. the non-management workforce

Fairness in hiring practices is an example of an organization's A. cost-benefit analysis. B. morality. C. competitive advantage. D. long-term interests. E. values.

E. values

______ are in an organization's external task environment. A. Employees B. International forces C. Owners D. Lenders E. Demographic forces F. Difficulty: Easy

F. difficulty: easy