mgt smartbook ch 11

Which of the following are parts of facilitating the implementation of strategies in the designing of an organization? (Choose all that apply.)

building teams building structures building systems

Generally speaking, unethical and illegal behavior are more likely to occur when

business competition is intense

The type of benchmarking that restricts the search for best practices to competitors is known as

competitive

Organizations faced with possible lawsuits often react by implementing

compliance-based

The two types of personal power are referent and

expert

Which of the following are systemic barriers that may impede the proper flow and evaluation of information? (Check all that apply.)

information processing design of the organization's structure reporting relationships

Which of the following are parts of the strategy leadership activity of setting a direction? (Check all that apply.)

integrating knowledge into a vision developing viable strategic options scanning the environment to develop knowledge solving complex problems

Ethics-based programs that combine a concern for law with an emphasis on managerial responsibility for ethical behavior are called

integrity

______ is the process of transforming organizations from what they are to what the leader would have them become.

leadership

Which of the following are acceptable ways to gather and use external information? (Check all that apply.)

monitoring public communications from rival firms talking to customers about their problems benchmarking best practices

Drag the examples of leadership skills to the broad area of capability it represents.

purely technical skills matches Choice accounting; operations research cognitive abilities matches Choice analytical reasoning; quantitative analysis emotional intelligence matches Choice self-management; managing relationships

An organization's ethics inadvertently encourage unethical behavior if

rewards are based on outcomes rather than the means by which goals are achieved

For good or for bad, leaders are

role models

Policies and procedures are generally created to handle

routine situations

When a person has a deep understanding of his or her emotions, strengths, weaknesses, and drives, it is referred to as

self-awareness

Which of the following are components of emotional intelligence? (Check all that apply.)

self-awareness motivation self-regulation

A strategic leadership activity of creating and analyzing a strategy is

setting a direction

An effective organization may accumulate and distribute information and knowledge by doing which of the following?

share best practices encouraging employees to offer ideas and ask questions

______ skills involve a person's ability to manage relationships with others and are often considered the culmination of the other dimensions of emotional intelligence.

social

Barriers to change that arise from an organizational design that impedes the proper flow and evaluation of information are known as

systemic barriers

Which of the following are common traits of motivated leaders?

They show a passion for the work itself. They have a love for learning. They are driven to achieve beyond expectations.

True or false: Empowerment can't occur in a leadership vacuum.

True

In order for an organization to become a learning organization and foster creativity it must challenge

the status quo

Which of the following traits must effective role models have?

they must walk the talk

Two ways to challenge the status quo are to create a sense of urgency and

to establish a "culture of dissent"

Which of following are the two elements of effective leadership? (Check all that apply.)

Overcoming barriers to change Effectively using power

Which of the following are elements a firm needs to have to become a highly ethical organization? (Check all that apply.)

Policies and procedures Role models Rewards and evaluation systems Corporate credos Codes of conduct

Which of the following are sources for an individual's ethics? (Check all that apply.)

Religious beliefs National heritage Educational experiences Community standards

Which three of the following are interdependent activities in which successful leaders must be engaged? (Check all that apply.)

Setting direction Designing the organization Nurturing a culture dedicated to excellence and ethical behavior

Which of the following is true about key elements that an organization needs to be highly ethical?

The elements are highly interrelated.

Mechanisms that provide statements of norms and beliefs as well as guidelines for decision making are

corporate credos

Which of the following are elements of nurturing an ethical culture? (Check all that apply.)

corporate credos rewards and evaluation systems role models

Which of the following is most important for successful leadership?

effectively exercising power

An individual's capacity for recognizing his or her own emotions and those of others is referred to as

emotional intelligence

Empathy and social skills are components of

emotional intelligence

Emotional intelligence is the capacity to recognize the

emotions of others as well as

A leader's thoughtful consideration of an employee's feelings when making a decision is called

empathy

A leader who creates an environment for employees that enables them to learn, achieve their potential, and move the organization toward its goals ise

empowering

Which of the following is the type of benchmarking that endeavors to determine best practices regardless of industry?

ethical

A system of right and wrong that helps individuals decide when an act is moral or immoral is called

ethics

The three interdependent activities that must be reassessed for organizations to succeed are setting a direction, designing the organization, and nurturing a culture of

excellence and ethics

Using the Internet is one way to gather and integrate

external

True or false: Effectively using one's power and setting up barriers to change are two critical elements demonstrated by effective leaders.

false

Organizations that develop a proactive and creative approach to the unknown are called

learning

Integrity-based ethics place an emphasis on

managerial responsibility

The values, attitudes, and behavioral patterns that define an organization's operating culture are called

organizaitonal ethics

When leaders are designing the Blank______, they are building structures, teams, systems, and organizational processes that assist in the implementation of their strategies and vision.

organization

A formal management position that is the basis of a leader's power is known as

organizational bases of power

Which of the following is a key to developing social skill?

Becoming a good listener

______ can be a useful way of gathering external information about the best way to improve a particular practice by studying another organization's practices.

Benchmarking

Which of the following are the three broad sets of successful leadership traits? (Check all that apply.)

Emotional intelligence Technical skills Cognitive skills

Which of the following statements about the ethical orientation of a firm are true?

Leaders demonstrating ethical behavior raise an organization's overall level of ethical behavior. Ethical behavior must start with the leader before employees can be expected to perform accordingly. Ethical leaders must take personal responsibility for their ethical behavior.

Which of the following may be potential drawbacks of emotional intelligence? (Check all that apply.)

Leaders may over-identify with employees. Leaders may become overly judgmental and critical. Leaders may have difficulty making tough decisions.

Which of the following statements about self-regulated leaders are true?

They are equipped to create a environment where political behavioral and infighting are sharply reduced. They are able to create an environment of trust and fairness. They create an environment of high productivity.

Which of the following are traits that people with strong self-awareness possess? (Check all that apply.)

They are honest with themselves and with others. They are not overly critical.

When a person has a vested interest in the status quo and resists a leader's change initiatives it is an example of

a barrier to change

Barriers to change associated with the tendency for managers to look at issues from a biased or limited perspective based on their prior experience and education are known as

behavioral

Which of the following is the type of benchmarking that endeavors to determine best practices regardless of industry?

functional

Empathy is important in today's business environment primarily for which of the following reasons? (Check all that apply.)

increasing use of teamsgrowing need to retain talent

Organizational bases of power include legitimate, reward, coercive, and

information

In order to be effective, organizations must redistribute which of the following to employees? (Check all that apply.)

information knowledge rewards

Which of the following are types of organizational power? (Check all that apply.)

information power legitimate power reward power coercive power

When a leader's personality characteristics and behavior are the basis of the leader's power, it would be considered a(n)

personal

Which of the following are barriers to change within a company? (Check all that apply.)

personal time constraints people having a vested interest in the status quo design of the organization's structure bias due to education, training, or work experience

An organization or leader may establish ___________- to uniformly handle routine and identifiable situations.

policies and procedures

A barrier to change that is related to conflicts arising from power relationships is known as a

political

A leader's ability to influence and persuade people to behave in ways they may not otherwise behave is referred to as

power

A person who is able to manage and control his or her emotions is considered to be a self- ________ person

regulated