MGT Test 3 Review Questions
5- In the Big Five Model of personality, ________ refers to the degree to which someone is good-natured, cooperative, and trusting. A) extraversion B) agreeableness C) conscientiousness D) emotional stability
Answer: B
5-Brandon is telling his coworkers what he learned at the technical seminar he recently attended. Brandon is using communication to ________. A) negotiate B) inform C) regale D) Motivate
Answer: B
6) In the United States, labor unions represent the most significant environmental constraint. A)True B) False
Answer: B
1 - The process of dividing work activities into separate job tasks is known as ________. A) work specialization B) organizational design C) differentiation D) span of control
Answer: A
12) Affirmative action programs help ensure that decisions and practices enhance the employment, upgrading, and retention of members from protected groups such as minorities and females. A)True B) False
Answer: A
12) Custom Leather CEO Standish is considering doubling the size of his workforce in conjunction with expanding the number of retail outlets that carry Custom Leather products. He should expect the organization to become ________ as a result of this change. A) more mechanistic B) more decentralized C) more organic D) less formalized
Answer: A
2- Organizational citizenship behavior is discretionary behavior that is not part of an employee's formal job requirements. A)True B)False
Answer: A
2- Roberta has been asked to complete a questionnaire about her job duties and the qualifications she believes a candidate for her position should have. Roberta is participating in a ________. A) job analysis B) employee survey C) position evaluation D) job review
Answer: A
2- The process through which the symbols of a message are translated by the receiver into a form that he or she can understand is called ________. A) decoding B) encoding C) reinstating D) Enciphering
Answer: A
4- Sandy is very good at precise work. She does not tire of repetitive work as easily as some of the others. However, when faced with a new problem that requires an innovative solution, her performance is not satisfactory. Sandy's personality is likely to be classified as a(n) ________ type. A) Sensing B) feeling C) introvert D) intuitive
Answer: A
6- Matching personalities of employees with the requirements of particular jobs leads to organizational success. A)True B)False
Answer: A
6- The greater the environmental uncertainty, the more an organization needs to become ________. A) organic B) mechanistic C) specialized D) Departmentalized
Answer: A
6-Even in an open work design, some space should be provided for confidential conversations. True False
Answer: A
9- The nonverbal component of communication usually carries the greatest impact. True False
Answer: A
some weld only on aluminum. We can infer that as his business has grown, it has become more ________. A) specialized B) formal C) centralized D) Organic
Answer: A
11) Variable pay systems reward employees for the job skills and competencies they can demonstrate. A)True B) False
Answer: B
3- A ________ is an organizational design that groups similar or related occupational specialties together. A) matrix structure B) functional structure C) divisional structure D) simple structure
Answer: B
3- The degree to which an employee identifies with a particular organization and its goals and wishes to maintain membership in the organization is the employee's ________. A) job involvement B) organizational commitment C) job satisfaction D) organizational citizenship
Answer: B
4- Intonation refers to gestures, facial expressions, and other body movements that convey meaning. True False
Answer: B
4- Which principles of management states that a person should report to only one manager? A) unity of direction B) unity of command C) division of work D) division of authority
Answer: B
5) Recruitment is defined as the process of screening job applicants to determine who is best qualified for the job. A)True B) False
Answer: B
7-Which one of the following is an example of lateral communication? A) George informs his superior about the progress of the new project. B) Brian talks to his teammate about a change in project specifications. C) His supervisor penalizes John for not following the company dress code. D) Paul tells the CEO about the low morale in his department.
Answer: B
8- There is ample evidence to support the validity of the Myers-Briggs Type Indicator as a measure of personality. A) TRUE B) FALSE
Answer: B
9) Melanie has noticed that everyone is very concerned about the line of authority within the hospital. This implies that the employees at the hospital are worried about the ________. A) unity of command B) chain of command C) span of control D) Departmentalization
Answer: B
9) The two types of orientations are ________. A) job orientation and procedural orientation B) work unit orientation and organization orientation C) work unit orientation and group orientation D) organization orientation and group orientation
Answer: B
9- The goals of OB are to ________. A) design, produce, and market products desired by consumers B) explain, predict, and influence behavior C) recruit, select, and retain qualified employees D) identify social, environmental, and financial issues
Answer: B
1- Good communication occurs only when the recipient ________. A) agrees with the sender's message B) acknowledges the message C) understands the speaker's meaning D) makes eye contact with the speaker
Answer: C
1- Which of the following steps in human resource management helps retain competent and high-performing employees? A) orientation B) selecting C) performance management D) Training
Answer: C
1-Andrew has been tracking how many positions he has to fill, and how many times he fills the same position. He is concerned that so many people are leaving his organization. Andrew is concerned about ________. A) absenteeism B) employee attitudes C) turnover D) Productivity
Answer: C
10) Which of the following methods of performance appraisal allows the evaluator to focus on vital behaviors that separate effective work performance from ineffective work performance? A) behaviorally anchored rating scale B) written essay C) critical incident D) graphic rating scale
Answer: C
10-Listening for full meaning without making premature judgments or interpretations is called ________. A) passive listening B) empathic listening C) active listening D) Decoding
Answer: C
3- A ________ includes both positive and negative aspects about the job and the company. A) structured interview B) job analysis C) realistic job preview D) behavioral preview
Answer: C
3- In which one of the following cases is communication used to control employee behavior? A) Sandy tells Mitch that she's happy with the progress he's making. B) Glenn lets Ann know that the deadline for her project has been postponed. C) Jane informs Sara that she must follow the dress code at work. D) Chris gives Jason tips on how to improve his performance.
Answer: C
5- ________ is the formal arrangement of jobs within an organization. A) Departmentalization B) Organizational design C) Organizational structure D) Work specialization
Answer: C
7) Gareth is in charge of recruiting at Eowin Systems, and is expected to enhance the diversity of the workforce. Which of the following recruiting sources should Gareth avoid if he is to achieve the stated aim of a more diverse workforce? A) college recruiting B) company Web site C) employee referrals D) professional recruiting organizations
Answer: C
7- In ________, the observer's perception of others is influenced more by the observer's own characteristics than by those of the person observed. A) stereotyping B) self-serving bias C) assumed similarity D) the halo effect
Answer: C
8) Elizabeth was hired as a customer care executive by a telecommunications provider during a period when they were extremely short-staffed. Her employers soon realized that she was impatient, easily irritated, and lacked motivation. They even began to receive complaints about her behavior from angry customers. In hiring Elizabeth, her employers were guilty of a(n) ________. A) admission error B) reject error C) accept error D) omission error
Answer: C
10 ) Paul, the HR manager, works in the Townsville plant and reports to the plant manager there, but he also reports to the corporate HR director in Cityburg. This reporting structure violates the principle of ________. A) division of authority B) unity of purpose C) chain of command D) unity of command
Answer: D
10- Andrea closely monitors the job satisfaction of her subordinates because she believes ________. A) she will be rated in this area on her performance evaluation B) it is hard to discipline an employee because of the employee's attitude C) low satisfaction leads to counterproductive behaviors D) satisfied workers are more productive
Answer: D
2 - Company A would become more ________ if it starts allowing its lab scientists to set the priorities and allocate the resources. A) profitable B) mechanistic C) diversified D) Organic
Answer: D
4- Which one of the following performance appraisal methods is a combination of elements from the critical incident method and the graphic rating scale method? A) multiperson comparison B) 360-degree appraisal C) management by objective D) behaviorally anchored rating scale (BAR)
Answer: D
7) If top managers make key decisions with little input from below, then the organization is ________. A) less mechanistic B) more decentralized C) less formalized D) more centralized
Answer: D
8) What kind of departmentalization would be in place in a government organization where different public service responsibilities are divided into activities for employees, children, and the disabled? A) product departmentalization B) geographic departmentalization C) process departmentalization D) customer departmentalization
Answer: D
8-________ communication keeps managers aware of how employees feel about their jobs, their coworkers, and the organization in general. A) Downward B) Horizontal C) Vertical D) Upward
Answer: D
