MGT test chapter 1

commitment

Allen, a salesman at a retail store, is a quick learner and knows how to handle customers. He could become an assistant manager if he wasn't reluctant to take on more responsibility and eager to get off work soon. Which of the following skills does Allen lack, for his career advancement?

cultural relativism

An expatriate of Country A argues that the practice of giving corporate gifts is acceptable in another country as long as it is consistent with local laws and customs. In this scenario, the Country A expatriate is guided by _____.

middle managers

Clinic directors in hospitals, deans in universities, and division managers in businesses belong to the category of _____.

effective but not efficient

Collin, a trainee with an event management firm, was asked to coordinate the designing, production, and installment of banners and posters for an upcoming project. He was assigned a particular amount of money for this purpose. Collin completed the job in time but exhausted his resources. He made a request for additional funds to make the remaining payments to the vendors. In which of the following ways can Collin's performance be categorized?

inefficiency

Mathilda, who works for an insurance company, has the capacity to sell fifteen insurance policies a day. However, she sells only ten insurance policies a day. This is a typical example of _____.

serve no one's interests in the long run

The individualism view of ethical behavior is based on the belief that one's primary commitment is to the long-term advancement of self-interests. Lying and cheating for immediate gain are not tolerated by this ethical view point because lying and cheating:

support, customers

The manager's role in the "upside-down pyramid" view of organizations is best described as providing __________ so that operating workers can directly serve _________.

networking

The process of creating positive relationships with people who can help advance agendas is referred to as _____.

goals are not achieved and resources are wasted.

The productivity of a company is neither efficient nor effective when its:

customers at the top being served by workers who are supported by managers

The upside-down pyramid view of organizations shows:

scalar chain principle?

There should be a clear and unbroken line of communication from the top to the bottom in an organization.

top managers

To which of the following categories does the chief financial officer (CFO) of an organization typically belong?

A high degree of emotional intelligence

Which of the following is a defining characteristic of a manager with good human skills?

Continuous improvement

Which of the following is a predominant principle of total quality management?

How will I feel when my family finds out about my decision?

Which of the following is a spotlight question when dealing with ethical dilemmas?

Ethics

Which of the following is defined as a code of moral principles that sets standards for what is "good" and "right" as opposed to "bad" and "wrong" in the conduct of a person or group?

People change jobs more often, and many work on independent contracts with a shifting mix of employers.

Which of the following is the defining characteristic of a free-agent economy?

planning

Which of the following is typically the first step of the management process?

Social networking

helps in maintaining connectivity with people that in turn helps with job searches and career advancement.

primary goal of scientific management

improve the productivity of people by careful selection and training.

Glass ceiling effect

is an invisible barrier limiting career advancement of women and minorities.

performance effectiveness

is an output measure of task or goal accomplishment.

accountability

is the requirement of one person to show performance results to a supervisor.

control

is to make sure things happen according to plan and to take necessary corrective action.

classical management approach

people at work rationally consider opportunities made available to them and do whatever is necessary to achieve the greatest personal and monetary gain?

Commitment

represents one's willingness to work hard in applying one's capabilities to important tasks

emotional intelligence

the ability to manage ourselves and our relationships effectively.

Intellectual Capital

the collective brainpower or shared knowledge of a workforce that can be used to create value

Prejudice

the display of negative, irrational attitudes toward members of diverse populations.

quality of work life

the overall quality of human experiences in the workplace.

Globalization

the worldwide interdependence of resource flows, product markets, and business competition

behavorial

The _____ approaches assume that people are social and self-actualizing, enjoy social relationships, respond to group pressures, and search for personal fulfillment.

Hawthorne effect?

----- refers to the tendency of people who are singled out for special attention to perform as anticipated because of expectations created by the situation.

open system

------ is a system that transforms resource inputs from the environment into product outputs.

controlling

------ is the process of measuring performance and taking action to ensure desired results

system

A _____ is a collection of interrelated parts working together for a purpose.

unity of command principle

A worker receives an order to meet the daily production target from one manager and an order to train the new workers from another. Which of the following principles does the company neglect?

skill

A(n) _____ is the ability to translate knowledge into action that results in desired performance.

conceptual

A(n) _____ skill is the ability to think analytically to diagnose and solve complex problems.

moral

Ethics is defined as the _____ code of principles that sets standards of good or bad, or right or wrong, in one's conduct.

interpersonal

Human skills are also referred to as _____ skills.

board of trustees

In nonprofit organizations such as a hospital or university, a _____ is mainly responsible for the smooth running of the organization.

planning

In the context of the management process, _____ is the process of setting objectives and determining what should be done to accomplish them.

Globalization

In today's world, Americans find that their customer service call is Answered in Ghana, their CAT scan read by a radiologist in India, and their tax return prepared by an accountant in the Philippines. This has become possible primarily due to

evidence-based management?

It involves making decisions based on hard facts about what really works.

learning

It is a change in behavior that results from experience.

social capital

It is the capacity to get things done with the support and help of others.

unity of direction principle

One person should be in charge of all activities that have the same performance objective.

advantage of bureaucracy?

Reliability and stringency of discipline

emotional intelligence

Ronald, a marketing manager at Tesron Automobiles, is discussing an automobile concept with the design team, and the discussion quickly turns argumentative. Ronald, aware of his tendency to get angry very quickly, diffuses the argument by diverting the group's attention to another topic. This scenario illustrates that Ronald has a high degree of _____.

utilitarian

Samantha Eagles, the CEO of Gama Tech., shuts down offshore operations of the company during a period of economic recession. This resulted in over 20% cut in the workforce but was instrumental in keeping the company profitable and in saving the jobs of the remaining workers. Which ethical viewpoint would Susan most likely use to justify her decision?

Follett's view on organizations?

She viewed organizations as communities in which managers and workers should work in harmony.

scientific management

_____ emphasizes careful selection and training of workers and supervisory support.

ethical imperialism

_____ is an attempt to impose one's ethical standards on other cultures.

total quality management

_____ is an organization-wide commitment to continuous improvement, product attribute, and customer needs.

Analytics

_____ is the use of large databases and mathematics to solve problems and make informed decisions using systematic investigation.

procedural

_____ justice involves the degree to which policies and rules are fairly applied to all individuals.

contingency thinking

_____ tries to match managerial responses with problems and opportunities specific to different people and settings.

classical management approach

administrative principles

In Kohlberg's preconventional level of moral development, decisions:

are likely to be directed toward achieving personal gain.

LEADING

arousing enthusiasm and inspiring efforts to achieve goals.

organizing

assigning tasks, allocating resources, and coordinating work activities.

conclusions of the Hawthorne studies

assure good human relations between workers.

Workforce diversity

describes the differences among workers in terms of gender, race, age, ethnicity, religion, sexual orientation, and able-bodiedness.

line managers

directly contribute to producing an organization's goods or services.