MGT3200 SmartBook Assignment | Chapter 11: Motivational People

Which of the following is an example of offering feedback to employees?

Weekly meetings to discuss each employee's goals and progress.

Which of the following is a situation in which punishing employees would be inappropriate?

When their poor performance isn't their fault

To set goals for yourself, create ______.

a statement of purpose

If a person believes that his or her outcome-to-input ratio is lower than that of someone else, the person typically will ______.

attempt to restore a balance

The job dimension that involves independence and discretion in making decisions is called ______.

autonomy

How a person's needs are or are not met at work will affect the person's ______.

behavior on the job

Setting a goal to learn, rather than a goal to achieve a specific performance level, is appropriate when ______.

employees lack ability or knowledge

Increasing expectancies, identifying positively valent outcomes, and making performance instrumental toward positive outcomes are all managerial implications of _________.

expectancy theory

Equity theory describes people's assessments of how ______.

fairly they are treated

The five core job dimensions stated in the Hackman and Oldham model are skill variety, task identity, task significance, autonomy, and ______.

feedback

The job dimension of _____ is simply information about job performance.

feedback

The expectancy theory states that increasing expectancies, making performance instrumental toward positive outcomes, and ______ are crucial to motivate employees.

identifying positively valent outcomes

Punishment is sometimes appropriate when employees ______. (Choose every correct answer.)

ignore important safety rules - violate ethical standards - violate standards of interpersonal treatment

Growth need strength is the degree to which individuals want ______.

personal and psychological development

People are more likely to support decisions and decision makers when they perceive ______.

procedural fairness

Positive reinforcement involves applying a consequence that increases the likelihood the person will ______.

repeat the behavior that led to it

Managers in Japan and Greece tend to be motivated most by ______ needs.

security

The five types of needs in Maslow's hierarchy are physiological, safety or security, social, ego or esteem, and ______.

self-actualization

The job dimension that involves completion of a whole, identifiable piece of work is called ______.

task identity

When workers can see that they have completed a whole, identifiable piece of work, they feel empowered because they are experiencing ______.

task identity

Herzberg's ______ theory describes categories that affect people at work.

two-factor

Which three of the following are needs that managers in the United States care most strongly about? (Choose every correct answer.)

- Achievement - Self-actualization - Esteem

What employee behaviors should NOT be rewarded, since they do not lead to high performance? (Check all that apply.)

- Avoiding risk - Quick fixes - Mindless conformity

Which of the following are ways to offer feedback to employees on their performance? (Choose every correct answer.)

- Conducting performance reviews regularly - Giving regular, ongoing feedback - Asking customers for feedback that can be passed along to employees

Which of the following are options for restoring equity when people feel they are inequitably treated? (Choose every correct answer.)

- Decreasing others' outcomes - Increasing their outcomes - Reducing their inputs

What are the key consequences that encourage or discourage one's behavior? (Choose every correct answer.)

- Extinction - Punishment - Positive reinforcement - Negative reinforcement

What happens when employees feel empowered? (Choose every correct answer.)

- Groups of employees can experience a culture of empowerment that enhances work performance. - They feel more confident that they have the ability to perform their jobs. - They believe that they are influential contributors to the organization.

A personal statement of purpose should include which of the following? (Choose every correct answer.)

- Near-term objectives - A mid-distant goal - An inspiring distant vision

Which three of the needs identified by McClelland are critical in motivating people? (Choose every correct answer.)

- Power - Achievement - Affiliation

The five needs of Maslow's hierarchy include which of the following? (Choose every correct answer.)

- Self-actualization - Physiological - Social

To motivate high performance among employees, what should be rewarded? (Choose every correct answer.)

- Smart work instead of busy work - Risk taking instead of risk avoiding - Loyalty instead of turnover

Which of the following are characteristics of motivational goals? (Choose every correct answer.)

- Specific - Challenging - Acceptable - Meaningful

What core job dimensions are stated in the Hackman and Oldham model? (Choose every correct answer.)

- Task significance - Feedback - Skill variety - Autonomy - Task identity

Which conditions will make employees less motivated? (Choose every correct answer.)

- They believe that they can't perform well enough to achieve the positive outcomes. - They believe that they can perform but do not value the outcome. - They believe that they can perform but that the outcome will not be forthcoming.

For motivation to be high, which of the following must also be high? (Choose every correct answer.)

- Valence - Expectancy - Instrumentality

Which of the following is NOT one of the needs McClelland said motivates people?

Affection

______ is a human needs theory postulating that people have three basic sets of needs that can operate simultaneously.

Alderfer's ERG theory

Goals should be which of the following?

Challenging and attainable

Which motivation theory identifies the kinds of needs that people want to satisfy?

Content theory

Stretch goals are targets that have which characteristics?

Demanding and novel

What theory suggests there are three universal needs (existence, relatedness, and growth) that constitute a hierarchy of needs and motivate behavior?

ERG

People's perceived likelihood that an effort will enable them to attain their performance goals is called ______.

Expectancy

What concept refers to the perceived likelihood that effort will enable the attainment of performance goals?

Expectancy

What theory describes how a person's work efforts lead to a level of work performance?

Expectancy

Which theory suggests that effort leads to performance, which results in an outcome?

Expectancy

______ rewards are given to people by the organization.

Extrinsic

True or false: Independence and discretion in making decisions at work is called valence.

False

The job dimension that involves employees receiving information about job performance is called ______.

Feedback

In which theory do managers set goals for employees?

Goal-setting

Which motivation theory states that people have conscious goals that energize them and direct their thoughts and behaviors toward a particular end?

Goal-setting theory

The two types of stretch goals are ______. (Choose every correct answer.)

Horizontal + vertical

Which kind of performance goal can be dysfunctional and create competition among team members?

Individual

Equity theory states that people assess which key factors? (Choose every correct answer.)

Inputs + outcomes

According to _____, needs can be organized in a hierarchy, and people satisfy their needs in order from the bottom to the top of that hierarchy.

Maslow

Which theory organizes human needs into five major types in ascending order?

Maslow's need hierarchy

What refers to forces that energize, direct, and sustain a person's effort?

Motivation

Forces that energize, direct, and sustain a person's effort are referred to as

Motivation / motivators

What is job rotation?

Moving workers from one task to another to alleviate boredom.

A consequence that people receive for their actions is called a(n) ______.

Outcome

Performance results in some kind of consequence, which is referred to as a(n) ______.

Outcome

According to Maslow's hierarchy of needs, the most basic need that people strive to satisfy is ______.

Physiological

The law of effect states that behavior will be repeated if it is followed by which kind of consequences?

Positive

Juanita gives her employees the outcomes they desire when they perform organizationally functional behaviors. Juanita is using what?

Positive reinforcement

Mo Chou completed her latest work assignment early. If Mo Chou's boss would like her to repeat this behavior, what is the appropriate action according to the law of effect?

Praise for her efforts

The four key consequences that encourage or discourage one's behavior are positive reinforcement, negative reinforcement, extinction, and ______.

Punishment

Which one of the following is NOT a need in Maslow's hierarchy?

Self-reliance