MGT/321T - Chapter 8

According to the Reina Model for rebuilding trust, it is important to discuss feelings and emotions constructively before reframing the ____ and taking ____ for what happened.

Experience, responsibility

A norm is a(n) ______ shared by two or more people that guides behavior.

Feeling, opinion, attitude, behavior

During the _____ stage of group development, members are likely to be uncertain about the group's leaders and goals.

Forming

During which stage of group development are people anxious about their roles, the people in charge, and the group's goals?

Forming

Among the stages of group development in Tuckman's model are:

Forming, performing, norming

Rank Tuckman's five stages of group development. The first stage should be the top item on your list.

Forming, storming, norming, performing, adjourning

Clear goals and responsibilities with an appropriate mix of knowledge, skills, and abilities are specifically associated with ______ teams.

High-performing

The stage in Tuckman's group development process when the group resolves its power struggles in order to accomplish its goals is the ______ stage.

Norming

The stage of group development that is able to occur after a respected member challenges the group to resolve power struggles to accomplish its goals is the ______ stage.

Norming

Formal groups fulfill both _____ and _____ functions in the organization.

Organizational, individual

Which stage in Tuckman's model of group development focuses on resolving task problems and achieving more than one person could alone?

Performing

A role is a set of expected behaviors for a particular _____________, while a _____________ role is a set of expected behaviors for members of the group as a whole

Position, group

A set of shared expected behaviors for members of a group as a whole is called a group

Role

Which of the following are ways that groups positively communicate role expectations?

Showing acceptance, offering friendship

Employees of self-managed work teams are acting as their own ______.

Supervisor

Maintenance roles in a group are those that:

Foster supportive interpersonal relationships

The extent to which team members are dependent on each other to accomplish their work is called: A. Punctuated equilibrium B. Task Cohesion C. Task interdependence D. Task commitment

C. Task interdependence

The "we feeling" that binds group members together is group

Cohesiveness

The degree to which members feel part of the collective group is called group

Cohesiveness

Known as the three Cs, what characteristics must team players possess in order for their team to be successful?

Collaboration, competency, commitment

When specialists from different areas are put on the same team, it is a ______ - ______ team

Cross-functional

An attitude, feeling, opinion, or action shared by two or more people that guides behavior is a(n) ______.

Norm

Characteristics of the performing stage in Tuckman's model of group development include:

Open communication, goal achievement, constructive conflict resolution

A set of expected behaviors for a particular position in a group is called a(n)

Role

The tendency for individual effort to decline as group size increases is known as ______.

Social loafing

Individuals may test or rebel against the leader's policies in Tuckman's _____ stage of group development.

Storming

Subgroups may form and procrastination occur during the _____ stage of group development.

Storming

Initiator, Coordinator, Recorder, Evaluator:

Suggests new goals or ideas Pulls together ideas and suggestions Documents discussions and outcomes Tests group's accomplishments against criteria

True or false: Trust involves being vulnerable.

True

A team that works together over time and distance using electronic media to combine effort and achieve goals is a(n) _____ team.

Virtual

Teams that are able to leverage knowledge from anywhere in the world at much lower costs are _____ teams

Virtual

The task roles that facilitate a group's work include:

Defining a common purpose, clarifying a common purpose

What is a team called that is composed of specialists from several different areas such as finance, marketing, production and design?

A cross-functional team

What type of team is assembled to tackle a particular project, problem, or task?

A project team

Which of the following are types of task interdependence? A. Sequential B. Pooled C. Reciprocal D. Committed

A, B, C

The benefits of using virtual teams includes: A. Reduced real estate costs B. Reduced travel expenses C. Increased costs to retain talent D. Flexibility that is attractive to employees

A, B, D

Which of the following are challenges that virtual teams face? A. Technology limits nonverbal communication B. Detailed information can be shared only in an office setting C. Relationships are difficult to build and monitor at a distance. D. The lack of interpersonal and face-to-face interactions making building trusting relationships difficult.

A, C, D

Of the following statements, which accurately describe social loafers? A. Social loafers produce low-quality work. B. Social loafers expect the same rewards as other members of the team. C. Social loafers can distract or disrupt the work of other team members. D. Social loafers work harder than the other members of the team.

A. Social loafers produce low-quality work. B. Social loafers expect the same rewards as other members of the team. C. Social loafers can distract or disrupt the work of other team members.

Which of the following statements are true about work teams? A. They are usually permanent B. They have a well-defined purpose C. They require only a short-term commitment. D. They have a common purpose

A. They are usually permanent B. They have a well-defined purpose D. They have a common purpose

In which of the following situations, can punctuated equilibrium occur?

An inciting event, innovation

Which of the following are included in common teamwork competencies? A. Getting the work done well, even if it's late. B. Keeping the team on track. C. Interacting with team members constructively. D. Contributing to the team's work

B, C, D

Which of the following statements are true about project teams? A. Project teams are permanent and require overtime commitments from their members. B. Their members may be from the same department of an organization. C. Their members most often divide the time between the team and their primary jobs. D. They are assembled to tackle a particular problem, task, or project.

B, C, D

Which of the following statements are true about the characteristics of virtual teams? A. Virtual team members do not have problems communicating or working together. B. Virtual team members are connected using various technologies. C. Virtual teams may utilize talent more efficiently than in traditional office settings. D. Virtual team members work across time, space, and organizational boundaries.

B, C, D

What type of team has the collective autonomy and responsibility to plan, manage, and execute tasks interdependently to achieve its goals? A. A cross-functional team B. A self-managed team C. A social-loafing team D. A punctuated team

B. A self-managed team

What type of team has a well-defined purpose, is more or less permanent, and requires the complete commitment of its members? A. A punctuated team B. A work team C. A social loafing team D. A project team

B. A work team

Which of the following are key elements to punctuated equilibrium? A. Rewards B. Change C. Time D. Social Loafing

B. Change C. Time

Which of the following statements about effective team players is true? A. Effective team players need to be constantly reminded of the three Cs. B. Effective team players display commitment, collaboration, and competence. C. Collaborative behavior is the most important and only mandatory characteristic of an effective team player. D. An effective team has one member who is committed, one who is collaborative, and one who is competent.

B. Effective team players display commitment, collaboration, and competence.

What type of team has a difficult time building trusting relationships because of a lack of interpersonal and face-to-face interactions? A. A social loafing team B. A research team C. A punctuated team D. A virtual team

D. A virtual team