MGT340

Glenn​ Pitman, Triple Rock Brewery​ Supervisor, describes a​ supervisor's job as keeping her or his team motivated and encouraging team members to work together to resolve problems. Based on the description in the​ text, such a manager is most likely​ a(n) ________. A. high-high leader B. low-low leader C. R3 D. R1 E. high-low leader

A. high-high leader

Having a solid understanding of knowing what motivates​ you: A. helps you make smart career and job choices. B. shows that you are a good decision maker. C. helps you manage your time better. D. All of the above

A. helps you make smart career and job choices.

Comparing your list with others in your class tells​ you: A. who would be fun to work with. B. that people differ in terms of what they value. C. what type of manager​ they'll be. D. that​ you're right and​ they're not.

B. that people differ in terms of what they value.

Attempts to identify​ ________ that separated leaders from​ non-leaders were the foundation of leadership trait theories. A. circumstances B. characteristics C. behaviors D. expectations E. situations

B. characteristics

What sets an organization apart from its competitors is known as its​ ________. A. business model B. competitive advantage C. corporate strategy D. functional strategy E. core competencies

B. competitive advantage

Managers should do all of the following when downsizing EXCEPT​ ________. A. explain the impact of layoffs to others B. delay or prolong the process of informing those who are being let go C. focus on boosting morale D. make plans for empty office spaces E. provide counseling for remaining employees

B. delay or prolong the process of informing those who are being let go

The Gallup organization has conducted polls identifying large percentages of employees who are sleepwalking through their workday and are not passionate about their work. These employees are referred to as​ ________. A. tenured employees B. disengaged workers C. low performers D. the Silent Generation E. contingent workers

B. disengaged workers

Which of the following is the best description of a code of​ ethics? A. A report that conveys an​ organization's economic,​ environmental, social, and governance performance B. A description of what an organization would like to achieve or accomplish C. Corporate​ rules, regulations,​ policies, and procedures that explain what the company expects from its employees D. A formal statement of an​ organization's primary values and the ethical rules it expects its employees to follow E. A formal summary of what the organization​ is, why it​ exists, and its reasons for being

D. A formal statement of an​ organization's primary values and the ethical rules it expects its employees to follow

A company makes​ eco-friendly dog​ toys, mats, and​ beds; uses recycled paper and​ soy-based ink in its​ packaging; and encourages customers to return used products for recycling. According to the​ "four shades of​ green" approach to addressing the​ environment, which approach is the company​ using? A. Progressive B. Stakeholder C. Legal D. Activist E. Market

D. Activist

Which personality trait in the Big Five Model would reflect the degree to which an individual is​ good-natured, cooperative, and​ trusting? A. Openness to experience B. Extraversion C. Emotional stability D. Agreeableness E. Conscientiousness

D. Agreeableness

Successful individuals use goals​ to: A. focus their efforts. B. build​ self-confidence as goals are successfully completed. C. provide​ short-term motivation. D. All of the above

D. All of the above

​It's important to know your individual personal strengths and weaknesses​ because: A. you can size up where you stand in your career and make good decisions about how to keep advancing. B. you need to be prepared to answer that question when interviewers ask. C. you need to​ find, know, and leverage your workplace strengths so you can be the best employee possible. D. All of the above

D. All of the above

Starting a new business in pursuit of an opportunity to introduce a new product or service to market through innovation is engaging in the process of​ ________. A. small business development B. entrepreneurship C. social responsibility D. sole proprietorship E. venture capitalism

B. entrepreneurship

Bao is confident​ that, if he puts in a few late nights at the​ library, he'll be able to complete his research paper on time. In terms of expectancy​ theory, this is an example of​ ________. A. equity B. expectancy C. a reinforcer D. instrumentality E. valence

B. expectancy

One thing​ that's assessed when looking at personal strengths and weaknesses​ is: A. skills—what things are important to me. B. skills—what ​I'm good at. C. skills—what characteristics I have. D. skills—what I enjoy doing.

B. skills—what ​I'm good at.

When managers develop the strategies for the organization for how it will compete​ successfully, they are engaged in​ ________. A. controlling B. strategic management C. environmental scanning D. SWOT analysis E. organizing

B. strategic management

When new employees join the​ company, HR specialist Angelica gives them a brief tour of the facility and then spends several hours introducing them to the​ company's history,​ goals, and philosophies and providing them with an overview of HR policies. What term best describes​ Angelica's activities? A. Organization orientation B. Mentoring and coaching C. Apprenticeship D. Work unit orientation E. On-the-job training

A. Organization orientation

All of the following would be important elements of management by objectives​ (MBO) EXCEPT the​ ________. A. autonomous establishment of specific objectives by department members B. allocation of major organizational objectives among divisional and departmental units C. development of action plans by mutual agreement of managers and employees D. periodic review of progress toward objectives E. reinforcement of successful objective achievement with​ performance-based rewards

A. autonomous establishment of specific objectives by department members

Which subordinate contingency factor identified by the​ path-goal theory describes the degree to which followers believe that they are the masters of their​ fates? A. Locus of control B. Task structure C. Experience D. Perceived ability E. Formal authority system

A. Locus of control

Which of the following has contributed to the escalating problem of employee theft in all kinds and sizes of​ organizations? A. Loose financial controls at​ start-ups and small companies B. Poor compensation C. Poor hiring practices D. Poor management E. Lack of background checks

A. Loose financial controls at​ start-ups and small companies

At Aspen​ Electronics, the parking spots nearest the front door are reserved for the​ "Employee of the​ Month." Which aspect of organizational culture does this​ represent? A. Material artifacts and symbols B. Rituals C. Stories D. Language E. Ethics

A. Material artifacts and symbols

Which of the following managers is using big data in decision​ making? A. A large retailer uses software to adjust prices in real time for more than 70 million items based on demand and inventory. B. A customer service manager examines attendance data from the last 12 months. C. A supermarket analyzes customer transactions to determine how many customers used​ cash, how many used credit​ cards, and how many wrote checks. D. A sales manager analyzes changes in sales as a result of an advertisement placed in the local newspaper. E. The department chair at a​ medium-sized university reviews enrollment data for the past 3 years to determine what classes to offer during the fall semester.

A. A large retailer uses software to adjust prices in real time for more than 70 million items based on demand and inventory.

Which core job dimension in the job characteristics model​ (JCM) describes the degree to which a job provides substantial​ freedom, independence, and discretion to the individual in scheduling the work and determining task​ procedures? A. Autonomy B. Skill variety C. Feedback D. Task identity E. Task significance

A. Autonomy

Considering that it costs 9.4 cents to make one​ nickel, the U.S. Mint is looking at different metals and alloys to bring down the production cost. The team that is analyzing and making recommendations on this has been criticized because it was focused only on production costs and not looking at how this would affect industries where coins are the only means of monetary exchange​ (think jukeboxes and other​ coin-operated machines). What​ decision-making bias is this team guilty​ of? A. Framing bias B. Availability bias C. Hindsight bias D. Self-serving bias

A. Framing bias

According to Russell​ Weiner, his job is to spend the​ franchisees' marketing money and when​ Domino's makes a bad marketing decision and​ doesn't spend their money in the right​ way, it affects small businesses as the average franchisee owns three stores. What additional challenges is​ Domino's likely to face in the 66 countries that​ Domino's operates? A. Host country​ laws, culture, and language B. Home country​ politics, culture, and laws C. Joint ventures and strategic alliances in the home country D. Importing and licensing arrangements with Chinese subsidiaries E. Franchises and alliances with Chinese subsidiaries

A. Host country​ laws, culture, and language

Zane​ says: ". . .​ I'm a​ long-term guy, I look at the opportunities that present themselves not in a​ 60-day or​ 6-month opportunity, but in a​ 6-year or​ 20-year opportunity." One of the ways he does this is by supplying bicycles to companies such as American​ Express, which give the bikes as rewards to customers. Which managerial skill does this example​ illustrate? A. Innovation B. Technical C. Interpersonal D. Functional E. Dissemination

A. Innovation

Sandra is the national customer service manager for McKing Burgers.​ In-store sales for the national chain have been declining and a recent analysis of data showed that one in five customer complaints were related to employee friendliness​ (really, lack of​ friendliness) issues. Sandra knows that she has to make some decisions to address this problem. At her previous job Sandra was national customer service manager for a large health care​ organization, so she is convinced this will be an easy problem to tackle. After​ all, she's been working in customer service for over 15 years. What bias is likely to affect​ Sandra's decision​ making? A. Overconfidence bias B. Framing bias C. Self-serving bias D. Randomness bias

A. Overconfidence bias

Alicia is determined to finish her research paper. If that means she has to put in some late nights over the next few​ weeks, she is willing to do so because​ she's not going to give up after all the work she has already put into the paper. This willingness to continue on with the project represents which element of​ motivation? A. Persistence B. Direction C. Energy D. Autonomy E. Esteem

A. Persistence

Which of the following best describes the activities that managers exhibit when serving interpersonal​ roles? A. Serving as a figurehead or liaison B. Acting as a disturbance handler and negotiator C. Collecting and receiving information D. Making decisions and choices E. Acting as a​ monitor, disseminator, or spokesperson

A. Serving as a figurehead or liaison

A strategic business unit​ (SBU) of a major corporation has entered a​ new, high volume industry and has quickly captured a significant share of the market. According to the BCG​ (Boston Consulting​ Group) matrix, how would this SBU be​ categorized? A. Star B. Horse C. Dog D. Cash cow E. Question mark

A. Star

The​ least-preferred coworker​ (LPC) questionnaire to gauge leadership style forms a fundamental part of which theory of​ leadership? A. The Fiedler model B. The​ path-goal model C. Situational leadership theory D. The Ohio State studies E. Leader-member exchange​ (LMX) theory

A. The Fiedler model

Which of the following is the BEST definition of​ motivation? A. The process by which a​ person's efforts are​ energized, directed, and sustained through attaining a goal B. A permanent change in behavior that occurs as a result of experience C. The process by which we give meaning to our environment by organizing and interpreting sensory impressions D. The process of guiding learning in graduated steps using reinforcement or the lack thereof E. The process through which we judge​ others' behavior depending on the meaning we attribute to that behavior

A. The process by which a​ person's efforts are​ energized, directed, and sustained through attaining a goal

Which of the following is considered the most important variable in employee productivity and loyalty within an​ organization? A. The quality of the relationship between an employee and a direct supervisor B. Money, salary, and benefits C. The​ employee's accurate understanding of the organizational culture D. The potential for career advancement E. The ability of a manager to train an employee to perform job tasks

A. The quality of the relationship between an employee and a direct supervisor

Which of the following are likely to be most directly involved with strategic​ planning? A. Top executives B. Nonsupervisory personnel C. First-line managers D. Middle-level managers E. Lower-level managers

A. Top executives

________ leadership uses a quid pro quo​ ("this for​ that") approach and exchanges rewards for effort. If you do something​ well, you can expect to be​ rewarded; however, if you do something​ poorly, you can expect to be punished. A. Transactional B. Charismatic C. Visionary D. Transformational E. Situational

A. Transactional

Based on her experiences working with​ Verizon, Kathy​ Bowman-Williams, Verizon's Manager of Diversity and​ Inclusion, would most likely agree with which statement from this​ chapter? A. Work teams with diverse backgrounds often bring different and unique perspectives to​ discussions, which can result in more creative ideas and solutions. B. Awareness that local teams may have different solutions can sometimes confuse the home office. C. Local teams and workers do not count as​ "diverse" unless they are a different race. D. Organizations are better off relying on teams with higher technical skills. E. Local, smaller teams need to learn the methods that the HQ staff developedlong dash—whether they are diverse or not.

A. Work teams with diverse backgrounds often bring different and unique perspectives to​ discussions, which can result in more creative ideas and solutions.

The gap between an existing state and a desired state is referred to as​ ________. A. a problem B. heuristics C. uncertainty D. bounded rationality E. a decision

A. a problem

In a survey of senior​ executives, over half said that the most important driver of innovation for companies was​ ________. A. a supportive corporate culture B. intolerance for debate C. intolerance for playfulness D. high bonuses for successful innovation E. management support

A. a supportive corporate culture

Elena has been absent without excuse twice during the past month.​ Elena's manager meets with Elena to determine the reason for her poor attendance. This is an example of​ ________. A. basic corrective action B. immediate corrective action C. disciplinary action D. a feedforward control E. the range of deviation

A. basic corrective action

Which of the following is a characteristic of a good decision​ maker? A. being decisive B. charisma C. being autocratic D. honesty

A. being decisive

The leader who​ says, "Do this or​ you're fired" is exercising​ ________ power. A. coercive B. reward C. information D. expert E. referent

A. coercive

An organization that grows using​ ________ expands by focusing on its primary line of business and increasing the number of products offered or markets served in its primary business. A. concentration B. a renewal strategy C. horizontal integration D. a stability strategy E. vertical integration

A. concentration

This video reports​ that, worldwide, companies can lose up to​ $3.5 trillion from employees stealing​ money, software,​ information, office​ supplies, inventory, and so on. This example illustrates the importance of​ monitoring, comparing, and correcting work​ performance, which is called​ ________. A. controlling B. leading C. organizing D. planning E. selling

A. controlling

In comparing the chapter and this​ video, the examples of both Joie de Vivre Hospitality and Walmart illustrate the use of strategic management primarily to​ ________. A. coordinate​ employees' efforts toward achieving organizational goals B. determine which strategic planning step to perform first C. determine which strategic initiatives to undertake and when D. identify the best locations for new retail outlets E. perform external analyses of emerging social trends

A. coordinate​ employees' efforts toward achieving organizational goals

By encouraging employees to help come up with innovative solutions to their project​ problems, iRobot has created an organizational culture that nurtures​ __________. A. creativity B. design thinking C. ambiguity D. an​ open-system focus E. idea champions

A. creativity

iRobot builds improved home robots and customers Beta test its new products in their homes. This is an example of approaching innovation with​ a(n) __________ mentality. A. design-thinking B. organic C. conflict-tolerant D. idea champion E. risk-tolerant

A. design-thinking

The manager of manufacturing consults with a customer service representative to determine the status of a shipment to a customer. This is an example of​ ________ communication. A. diagonal B. lateral C. downward D. upward E. informal

A. diagonal

In Kurt​ Lewin's three-step change​ process, organizations are pushed toward change by​ ________. A. driving forces B. organizational development C. refreezing D. stress E. restraining forces

A. driving forces

Jamal is a member service representative at a credit union. Until​ recently, his job consisted of handling​ members' deposits and withdrawals. He can now sell certificates of​ deposit, advise customers on the types and terms of available​ loans, and assist them with completing loan applicationslong dash—functions that were previously done by his team leader. This type of job design option would best be described as job​ ________. A. enrichment B. rotation C. specialization D. evaluation E. enlargement

A. enrichment

Before submitting a proposal for potential​ work, CH2MHill investigates and coordinates with all additional stakeholders besides a potential client to gain an​ in-depth understanding of the project including all issues adjacent to and influencing the project. CH2MHill is clearly following an​ in-depth example of​ ________. A. environmental scanning B. digital tools C. qualitative data D. business intelligence E. cultural intelligence

A. environmental scanning

The​ data-driven, systematic use of the best available facts and information to improve management practice is referred to as​ ________. A. evidence-based management​ (EBMgt) B. design thinking C. nonlinear thinking D. intuitive decision making E. bounded rationality

A. evidence-based management​ (EBMgt)

Kedma Ough equates managing change with managing​ _____. A. fear B. hate C. love D. laziness

A. fear

Honest​ Tea's business decisions about its ingredients and bottling materials reflect its commitment to the environment and​ ________. A. green management B. issue intensity C. ethical culture D. social screening E. social responsiveness

A. green management

The textbook defines a leader as someone who can influence others and who​ ________. A. has managerial authority B. creates and articulates an energizing vision of the future C. stimulates and inspires followers to achieve extraordinary outcomes D. possesses expert power E. has authority by virtue of how he or she is perceived by his or her peers

A. has managerial authority

An idea champion is best described as an​ ________. A. individual who actively and enthusiastically supports new​ ideas, builds​ support, overcomes​ resistance, and ensures that innovations are implemented B. individual who is not afraid of change but makes changes only when there is a compelling reason to do so C. individual who acts as a catalyst and assumes the responsibility for managing the organizational change process D. individual who introduces new​ methods, ideas, or products E. individual with original ideas about what the future will be or what the future could be like

A. individual who actively and enthusiastically supports new​ ideas, builds​ support, overcomes​ resistance, and ensures that innovations are implemented

Doing something about weaknesses​ involves: A. minimizing or compensating for them. B. improving your strengths instead of focusing on your weaker​ skills, attitudes,​ habits, or qualifications. C. ignoring my weaknesses-you ​can't fix them anyway. D. None of the above

A. minimizing or compensating for them.

Emotional intelligence​ (EI) involves a​ person's ability to​ ________ and​ ________ emotional cues and information. A. notice; manage B. conceal; master C. display; control D. perceive; manipulate E. ​influence; control

A. notice; manage

CH2MHill has a planning team that seeks requests for proposals for new​ work, identifies projects to bring to the rest of the group who chases and will eventually deliver the​ work, and plans to service the contract. This example of planning is clearly driven by​ ________. A. organizational members B. idea champions C. first line managers D. middle managers E. top management

A. organizational members

The audit process that CH2MHill has instated could be referred to as a measure of​ ________, which is also described in the text. A. organizational productivity B. regulatory control C. systematic troubleshooting D. organizational strategy E. organizational problem solving

A. organizational productivity

After looking at several​ copiers, Andrew decides to buy one. He knows other models might be available​ elsewhere, but he​ doesn't have time to keep​ looking, and the one he is buying seems to meet his needs. This is an example of​ ________. A. satisficing B. maximizing C. escalation of commitment D. design thinking E. evidence-based management​ (EBMgt)

A. satisficing

The S.M.A.R.T. approach stands​ for: A. specific, measurable,​ attainable, relevant,​ time-trackable. B. specific, measurable,​ available, relevant,​ time-trackable. C. sustainable, measurable,​ attainable, relevant, terrific. D. strong, measurable,​ available, relevant,​ time-trackable.

A. specific, measurable,​ attainable, relevant,​ time-trackable.

If Verizon were to hire a few local engineers for the completion of their project in another​ country, but did not continue to embrace racial and ethnic diversity in their hiring practices after the project​ ended, this would be an example of​ ________. A. surface-level diversity B. stereotyping C. personal bias D. a glass ceiling E. deep-level diversity

A. surface-level diversity

Based on Gerry​ Caron's, iRobot's Director of Product​ Management, role in​ creating, supporting, and implementing innovative solutions to​ problems, Gerry Caron could be considered which of the​ following? A. A Type A personality B. An idea champion C. A Type B personality D. A​ top-down thinker E. A maverick

B. An idea champion

Which of the following is​ true? A. It is not necessary for all employees to be good decision makers. B. An important characteristic of a good decision maker is being objective. C. An autocratic decision maker will make better decisions than a participative decision maker. D. Most employees​ don't need to make decisions.

B. An important characteristic of a good decision maker is being objective.

Pasta Pronto is planning to grow by adding a location and increasing its delivery radius. What type of strategy is Pasta Pronto​ using? A. A renewal strategy B. Concentration C. A stability strategy D. Vertical integration E. Horizontal integration

B. Concentration

Samir called his line workers into the office and​ said, "I want to put the rules on the table so​ there's no misunderstanding. If​ you're late, you lose a​ half-day's pay. If you miss your production quota more than twice in one​ week, you're​ fired." How would​ Samir's leadership style be characterized using the​ path-goal theory? A. Supportive leader B. Directive leader C. Laissez-faire leader D. Achievement-oriented leader E. Participative leader

B. Directive leader

Which of the following is designed to make employees aware of the assumptions and biases that they may​ have? A. Employee resource group B. Diversity awareness training C. Mentoring D. Diversity skills training E. Reverse mentoring

B. Diversity awareness training

Which theory of motivation proposes that employees compare what they get out of their jobs in relation to what they put into it and then determine if that is fair based on a comparison with​ others? A. Three-needs theory B. Equity theory C. Expectancy theory D. Hierarchy of needs theory E. Two-factor theory

B. Equity theory

It's highly likely that you and your best friend will be motivated by the same things. A. True B. False

B. False

What is the first step in the​ decision-making process? A. Identify decision criteria. B. Identify a problem. C. Analyze alternatives. D. Allocate weights to the decision criteria. E. Develop alternatives.

B. Identify a problem

Attitudes are composed of three​ components: ________,​ affect, and behavior. A. perceptions B. consensus C. cognition D. emotions E. feelings

C. cognition

When Lucinda interviewed a job candidate who was from​ Japan, she was disconcerted by his lack of eye​ contact, unaware that many Japanese are uncomfortable with direct eye contact. This demonstrates which barrier to effective​ communication? A. Selective perception B. National culture C. Information overload D. Filtering E. Faulty expression

B. National culture

Gannon Enterprises is in the midst of a major strategic change. To lessen resistance from some of the senior managers who are opposed to the​ change, the company has offered early retirements so that the managers can avoid having to experience the change effort. Which technique for reducing resistance to change does this best​ describe? A. Coercion B. Negotiation C. Manipulation and​ co-optation D. Facilitation and support E. Participation

B. Negotiation

What time frame does a​ short-term plan​ cover? A. Two to five years B. One year or less C. Three years or more D. 90 days or less E. Five years or more

B. One year or less

Which of the following best illustrates a company with a strong organizational​ culture? A. There is limited connection between the espoused values of the organization and the behavior of its employees. B. Organizational goals and values are clear and widely accepted. C. Employees have varied opinions about the​ organization's mission and values. D. Employees have limited knowledge about the​ company's history or its founders. E. Shared values within the organization are limited to the top executives.

B. Organizational goals and values are clear and widely accepted.

Which of the following is the first step a manager should take during the​ goal-setting process? A. Determining the goals individually or with input from others B. Reviewing the​ organization's mission or purpose C. Evaluating available resources D. Writing down the goals and communicating them to all who need to know E. Allocating major objectives among divisional and departmental units

B. Reviewing the​ organization's mission or purpose

Zane says this about his​ business: ". . . the community is really the reason that​ we've had this success . . . So I support all the nonprofit organizations that come in . .​ .". As a​ manager, Zane is considering which aspects of a sustainable​ business? A. Concern for issues important to the local business community B. Social aspects of the business C. Customer complaint websites D. Profit margins for the next quarter E. Long-term profits for the business

B. Social aspects of the business

Which statement about studying management is most likely​ true? A. Studying management is not important for an individual who is entrepreneurial because their role and function is to plant​ seeds, take​ risks, and then hand the reins of the newly created businesses to others to manage. B. Studying management is important because by learning management​ theory, one will be able to apply these concepts in a variety of​ situations, to maximize​ efficiency, productivity, employee​ satisfaction, and personal success. C. Studying management is very important for an individual who wishes to maximize personal income because only those who study management can rapidly advance up the organizational ladder D. Studying management has become less important because the business arena has become so international and culturally diverse that traditional management theory is no longer applicable. E. Understanding management theory will allow you to protect yourself from other individuals within the organization that may wish to climb over you to get to the top

B. Studying management is important because by learning management​ theory, one will be able to apply these concepts in a variety of​ situations, to maximize​ efficiency, productivity, employee​ satisfaction, and personal success.

Adjusting the height of a workstation to make it accessible to an employee in a wheelchair is an example of​ ________ in accordance with the Americans with Disabilities Act. A. an employee resource group B. a reasonable accommodation C. diversity skills training D. mentoring E. the glass ceiling

B. a reasonable accommodation

A person who acts as a catalyst and assumes the responsibility for managing the change process is a change​ _____. A. enforcer B. agent C. champion D. guru

B. agent

Marcus is very​ health-conscious and believes that smoking is harmful. When a coworker lights a cigarette after​ lunch, he asks her to put out the cigarette because he​ doesn't want to be exposed to​ second-hand smoke. This represents the​ ________ component of his attitude. A. perceptual B. behavioral C. social D. cognitive E. affective

B. behavioral

A manager can make the most accurate decision under a situation of​ ________ because the outcome of every alternative is known. A. probability B. certainty C. uncertainty D. ambiguity E. risk

B. certainty

According to expectancy​ theory, an​ individual's motivation depends on three variables or​ relationships: ________. A. esteem, instrumentation, and valence B. expectancy, instrumentality, and valence C. esteem, locus of​ control, and valence D. expectancy, incentive, and valence E. instrumentality, self-esteem, and safety needs

B. expectancy, instrumentality, and valence

Employee theft is a major concern for companies. When a​ company's security team has meetings to talk about ways each branch office successfully reduced employee​ theft, this is a good example of​ ________ control. A. task-oriented B. feedback C. budget D. informational E. feedforward

B. feedback

Carol S.​ Collard, CaringWorks,​ Inc.'s president, describes how​ CaringWorks, Inc. operates and states that the​ "policy, decisions, and recommendations come from the ground up. They are deliberated by the senior management​ committee, and then we share that information with the board of​ directors." Based on information in the​ text, CaringWorks, Inc. is most likely an organization that has​ ________. A. a variety of hierarchical levels B. few hierarchial levels C. employees who remain at the same hierarchy level D. increasingly complex hierarchical levels E. free movement between various levels of hierarchy

B. few hierarchial levels

Joie de Vivre​ Hospitality's solution to a slowing economy is an example of a​ ________. A. differentiation strategy B. functional strategy C. stability strategy D. competitive advantage E. cost leadership strategy

B. functional strategy

The managers at​ Rudi's Bakery put substantial emphasis on the​ __________________ of organizational​ behavior, such as​ ________________________. A. visible​ aspects; attitudes and group norms B. hidden​ aspects; attitudes C. hidden​ aspects; personality and technology D. visible​ aspects; policies and procedures E. hidden​ aspects; strategies and chain of command

B. hidden​ aspects; attitudes

Judging from the​ video, it would appear that​ Rudi's Bakery is looking for employees with what the chapter refers to as a​ ________________. A. high degree of judgment B. high degree of openness to experience C. high degree of negative emotional stability D. low degree of openness to experience E. high degree of agreeableness and conscientiousness

B. high degree of openness to experience

To determine the level of employee​ satisfaction, a company like Joie de Vivre Hospitality would need to review​ a(n) ________. A. external analysis B. internal analysis C. growth strategy D. evaluation of results E. business model

B. internal analysis

Yanagihara mentions that CH2MHill audits its time​ sheets; this involves​ ________. A. asking management how much time should be spent on each client B. keeping track of time spent on each​ client's project C. keeping track of​ management's requirements for billing D. asking clients how much time was spent solving their problem E. keeping track of each​ client's time requirements

B. keeping track of time spent on each​ client's project

Job seekers can find out about an​ organization's culture​ by: A. writing a letter to an existing employee. B. observing the​ décor and the people who work there. C. asking recruiters to describe the​ organization's culture. D. video recording the workers without their knowledge.

B. observing the​ décor and the people who work there.

Cashiers at the supermarket are allowed to adjust the price of an item up to a maximum of​ $5.0 without getting the​ manager's approval. This would best be described as​ a(n) ________. A. non-programmed decision B. policy C. rule D. procedure E. unstructured problem

B. policy

JMY Technologies has experienced declining performance for the past six months.​ Top-level managers have determined that the problems are minor in nature and that a​ short-run renewal strategy is most appropriate. In order to stabilize​ operations, JMY will most likely implement a​ ________ strategy. A. stability B. retrenchment C. turnaround D. diversification E. growth

B. retrenchment

UPS calculates that a driver will drive approximately 140 miles on an assigned route.​ However, recognizing that the driver may have to make changes due to​ traffic, road​ construction, or​ detours, mileage will not be flagged for further investigation if it is not less than 120 miles nor more than 160 miles. This is an example of​ ________. A. feedback control B. the range of variation C. benchmarking D. deviation disparity E. immediate corrective action

B. the range of variation

You are planting seeds in a vegetable garden. According to the instructions on the seed​ packet, the seeds should be placed​ 12" apart.​ However, you would be content if the seeds were within an inch of that measurement on either end​ (i.e., between​ 11" and​ 13" apart). This is an example of​ ________. A. basic corrective action B. the range of variation C. a feedforward control D. benchmarking E. deviation disparity

B. the range of variation

John​ Scully, former CEO of​ Apple, has​ said, "The future belongs to those who see possibilities before they become​ obvious." This quote would BEST describe​ ________ leadership. A. laissez faire B. visionary C. transactional D. autocratic E. ​achievement-oriented

B. visionary

Workplace misbehavior can be categorized in which of the following four​ ways? A. Aggression, misdemeanors,​ felonies, and violence B. ​Deviance, aggression, antisocial​ behavior, and violence C. Turnover, absenteeism,​ aggression, and violence D. Citizenship​ behavior, turnover,​ deviance, and violence E. Absenteeism, aggression,​ defiance, and turnover

B. ​Deviance, aggression, antisocial​ behavior, and violence

The three approaches to control are​ ________. A. oral, written, and final B. ​feedforward, concurrent, and feedback C. anticipatory, active, and reactive D. primary, secondary, and tertiary E. forward, current, and backwards

B. ​feedforward, concurrent, and feedback

The number of items​ (factors) in the​ "what motivates​ you" list​ is: A. 15 B. 8 C. 12 D. 10

C. 12

Martina's performance appraisal​ isn't based solely on her​ boss's opinion. Feedback is solicited from several of her​ coworkers, colleagues in other departments with whom she interacts on a regular​ basis, and even her subordinates. What performance appraisal method does​ Martina's company​ use? A. Critical incident B. MBO C. 360-degree appraisal D. Multiperson comparison E. BARS

C. 360-degree appraisal

Based on​ Domino's Chief Marketing Officer Russell​ Weiner's description of how​ Domino's Pizza​ operates, which of the following best describes the specific type of multinational corporation that​ Domino's Pizza​ is? A. A multidomestic company B. A transnational company C. A global company D. A localized transnational domestic partnership E. A strategic partnership

C. A global company

________ are evaluative statements concerning​ objects, people, or events that reflect how an individual feels about something. A. Emotions B. Norms C. Attitudes D. Perceptions E. Principles

C. Attitudes

You're out with a bunch of friends at a local restaurant. One​ friend, who just got a speeding ticket on the way to the​ restaurant, states that the police officers are just looking for those who drive red cars. You and your friends agree that drivers of red cars receive more speeding tickets since this friend who made the statement actually drives a red car and frequently receives speeding tickets. What bias does this​ represent? A. Anchoring bias B. Immediate gratification bias C. Availability bias D. Randomness bias

C. Availability bias

After interviewing individuals for an opening in his marketing research​ firm, Craig hired the first​ candidate, who happened to be a graduate of an elite Ivy League school. He was pretty excited to have landed such a​ "catch!" However, after one month on the​ job, this individual has alienated every other team member with​ his, putting it​ nicely, lack of interpersonal skills. Looking back at this​ individual's application, Craig notices something he had overlooked beforelong dash—a reference letter from one of this​ individual's upper-level professors who noted​ xxxx's significant weaknesses in working effectively with his group on a required class team project. The professor said very​ pointedly, "While xxxx is extremely​ intelligent, he was unable to get along with his team members. . .​ ." What​ decision-making bias is Craig guilty​ of? A. Randomness bias B. Hindsight bias C. Confirmation bias D. Availability bias

C. Confirmation bias

A research study examined the relationship between the personality dimensions identified by the Big Five Model and five occupational​ categories: professionals,​ police, managers,​ salespeople, and​ semiskilled/skilled employees. Which factor predicted job performance across all occupational​ groups? A. Extraversion B. Agreeableness C. Conscientiousness D. Openness to experience E. Emotional stability

C. Conscientiousness

Which of the following is​ true? A. Culture has little influence on how an employee does the job. B. Organizations within an industry should strive to have the same type of culture. C. Culture can have an impact on an​ employee's performance and​ well-being. D. It is advisable to avoid cultures that are too formal.

C. Culture can have an impact on an​ employee's performance and​ well-being.

SAP's motto​ is, "Your customers expect your entire operation to revolve around​ them." Based on this​ motto, what type of culture does SAP​ have? A. Sustainability culture B. Diversity culture C. Customer-responsive culture D. Innovative culture E. Safety culture

C. Customer-responsive culture

Which of the following would be the best example of a​ well-written goal? A. Become a​ well-known expert in the field of​ PR/publicity. B. Ask for at least a​ 10% raise. C. Cut costs by​ 10% during the next 12 months. D. Increase market share. E. Increase sales during the next 12 months.

C. Cut costs by​ 10% during the next 12 months.

Sheila believes that people​ shouldn't talk on cell phones in restaurants. This represents the​ ________ component of her attitude. A. emotional B. social C. cognitive D. behavioral E. affective

C. cognitive

Which of the following statements is true concerning planning in dynamic​ environments? A. Dynamic market conditions should not allow the​ organization's destination to change. B. In a dynamic​ environment, plans should be set in stone to keep managers on track. C. In an uncertain​ environment, managers should develop plans that are​ specific, but flexible. D. It is important for managers to be rigid in the implementation of their plans. E. Organizations seldom experience dynamic environments.

C. In an uncertain​ environment, managers should develop plans that are​ specific, but flexible.

Nicoh Corporation is in the early stages of developing a​ pay-for-performance program. On which of the following factors should the firm base rewards in order for employees to achieve maximum​ motivation? A. Cost of living increases B. Job title C. Individual productivity D. Length of the​ employee's tenure with the company E. Seniority

C. Individual productivity

Sun-Li called her staff into her office and​ announced, "I'm thrilled to announce that​ we've been awarded the Cinocoh account.​ I'm here if you need​ me, but I want you to take this ball and run with it. You guys know what to do and how to do​ it, and I have complete faith in your judgment and​ abilities." According to the University of Iowa​ studies, what type of leadership style has​ Sun-Li exhibited? A. Employee-oriented B. Democratic C. Laissez-faire D. Autocratic E. Production-oriented

C. Laissez-faire

________ ratios are indications of an​ organization's ability to pay its​ short-term debts. A. Leverage B. Profitability C. Liquidity D. Activity E. Efficiency

C. Liquidity

​Today's marketplace is very fluid with an increase in competition and customers who are more discerning and better informed. How has management changed in​ response? A. Managers strive to maintain continuity by recalling the old​ adage, "If it​ ain't broke,​ don't fix​ it." B. Organizations have found that outsourcing 800 numbers to foreign countries is an effective method for improving customer service that has been received well by most domestic customers. C. Managers are recognizing that delivering​ consistent, high-quality customer service is essential for survival and success in​ today's competitive environment and that employees are an important part of that equation. D. Improvements in technology have eliminated service jobs in developed countries and increased the need for managers with manufacturing skills. E. The​ "green movement" has fallen out of​ favor, and the most successful organizations have reestablished a traditional approach to dealing with the use of physical resources and disposables.

C. Managers are recognizing that delivering​ consistent, high-quality customer service is essential for survival and success in​ today's competitive environment and that employees are an important part of that equation.

Which statement best explains why it is difficult to differentiate between managerial and nonmanagerial​ employees? A. The traditional pyramid structure has been replaced by the helix structure within the vast majority of organizations with five employees or more. B. Organizations have moved to a specialized workforce where workers are experts in the tasks required of their jobs. C. Many traditional nonmanagerial jobs now include managerial activities. D. Employee empowerment and the use of robotics have eliminated the need for​ first-line supervisory personnel. E. Organizations have become more​ centralized, making them more vertically oriented.

C. Many traditional nonmanagerial jobs now include managerial activities.

Although it is possible to differentiate between managers and​ non-managerial employees in many​ organizations, what has changed in the recent past to blur those​ lines? A. Organizations have moved to a specialized workforce where workers are job experts and are therefore better able to​ self-manage. B. Organizations have become more centralized and vertically oriented. C. Many traditionally​ non-managerial jobs have changed to include managerial activities. D. Employee empowerment has eliminated the need for​ first-line supervisors. E. The traditional pyramid structure has been replaced by the helix structure in most organizations.

C. Many traditionally​ non-managerial jobs have changed to include managerial activities.

Which of the following is the first step in the control​ process? A. Identifying the problem B. Comparing performance against standards C. Measuring actual performance D. Taking corrective action E. Analyzing alternatives

C. Measuring actual performance

Based on this short​ video, which of the seven types of diversity found in workplaces described and illustrated in this chapter is probably the most important for a global company like​ Verizon? A. Age B. Gender C. Race and ethnicity D. Disability/abilities E. Sexual orientation

C. Race and ethnicity

Which​ decision-making bias refers to a decision​ maker's tendency to assess how likely something is to happen or how closely it resembles other events or sets of​ events? A. Selective perception bias B. Anchoring effect C. Representation bias D. Hindsight bias E. Availability bias

C. Representation bias

When Kedma described how to be a change​ agent, she listed several items that are important. Which of the following is NOT one of the items she listed for being an effective change​ agent? A. Find out who you are. B. Don't be afraid of change. C. Seek out something to change. D. Follow people you aspire to be.

C. Seek out something to change.

_______ is an adverse reaction that people have to excessive pressure placed on them from extraordinary​ demands, constraints, or opportunities. A. Role ambiguity B. Role strain C. Stress D. Burnout E. Role conflict

C. Stress

Which of the following is a true statement about the changing nature of modern​ management? A. There has been a dramatic shift in the composition of the workforce in recent years. Not only have white males lost the number one spot in terms of​ numbers, females and minorities with equivalent qualifications have significantly overtaken them in earning power. B. Sustainability policies are found at the corporate level and have no impact on the individual manager. C. Taking​ risks, exploring new​ territories, and trying new methods are innovative tactics that management can use to be more successful in the marketplace. D. "Gamification" is a new widespread use of technology and apps and has been adopted by the majority of the Fortune 500 companies. E. Social media has changed the​ world, but the impact is predominantly in the form of social application for employees as individuals. It does not impact the organization within the business arena.

C. Taking​ risks, exploring new​ territories, and trying new methods are innovative tactics that management can use to be more successful in the marketplace.

According to​ Herzberg's two-factor​ theory, which of the following would be considered a​ motivator? A. Status B. Supervision C. The work itself D. Salary E. Relationship with supervisor

C. The work itself

Which of the following is a potential outcome of including team members in​ decisions? A. They may be made to feel less important to the overall team goals. B. They can become alienated from the work group. C. They may feel that​ they're a part of a community and something bigger than themselves. D. They may put more pressure on management for a raise in pay.

C. They may feel that​ they're a part of a community and something bigger than themselves.

What is considered a​ manager's primary​ responsibility? A. To lead subordinates and others within the organization B. To become better at their own job so they can take on additional responsibilities C. To oversee the work of other people so organizational goals can be accomplished D. To facilitate change within the organization E. To coordinate the work of direct subordinates

C. To oversee the work of other people so organizational goals can be accomplished

Which of the following statements regarding the differences between the management styles of men and women is​ true? A. Men tend to use a​ broader, more effective range of leadership styles to motivate and engage their subordinates. B. Women are more likely than men to view negotiations and business transactions as​ zero-sum games. C. Women are more likely than men to create more​ committed, collaborative, and effective teams. D. Male managers are more likely than women to coach and develop others. E. Male managers are more likely than women to use a collaborative management style.

C. Women are more likely than men to create more​ committed, collaborative, and effective teams.

When a domestic firm partners with a foreign company in order to share​ knowledge, experience, and resources in developing new products or production​ facilities, this is known as​ ________. A. global sourcing B. exporting C. a strategic alliance D. licensing E. importing

C. a strategic alliance

If a​ Rudi's Bakery employee​ says, "I like my​ job." This reflects the​ ______________ component of an attitude. A. behavioral B. cognitive C. affective D. organizational citizenship behavior E. social learning skills

C. affective

Christopher​ Klaus, Kanera's Founder and Chief Executive​ Officer, would say that a very ineffective way of managing a project team would involve using the​ ________ style. A. transactional B. laissez-faire C. autocratic D. transformational E. democratic

C. autocratic

Some plans apply to the entire​ organization, whereas other plans encompass only a functional area. This illustrates how plans differ in terms of their​ ________. A. applicability B. frequency of use C. breadth D. time frame E. specificity

C. breadth

A poor fit between an employee and the​ organization's culture: A. means the culture needs to change. B. often results in higher productivity for the employee. C. can be a source of stress for the employee. D. will lead to higher morale on the part of the employee.

C. can be a source of stress for the employee.

A leader is defined as someone who​ ________. A. seldom is the one who makes things happen B. is always formally designated by the organization to exert influence C. can influence others and who has managerial authority D. has definitive behaviors that are effective across all situations E. is not needed in all organizations

C. can influence others and who has managerial authority

When trying to decide if a​ person's actions are due to internal or external​ factors, we try to determine how often the person has acted in this particular manner. This describes the​ ________ factor of attribution. A. consent B. consensus C. consistency D. distinctiveness E. continuity

C. consistency

Scott Hinshaw describes his job as​ "helping, guiding, and leading franchisees to improve their​ business." In the 66 countries that​ Domino's operates​ in, it is likely that he will interact with each franchisee​ differently; this illustrates the​ ________ component of having a global​ mind-set. A. social B. humane orientation C. cultural intelligence D. psychological E. intellectual

C. cultural intelligence

A small IT firm that is challenging larger competitors and changing the industry's rules of the game is engaged in _______. A. process consultation B. skunk works C. disruptive innovation D. sustaining innovation E. creativity

C. disruptive innovation

In the changing​ workforce, ________​ play(s) a big role in customer satisfaction. A. the​ organization's strategy B. employee performance appraisals C. employee attitudes and behaviors D. marketing E. recruiters

C. employee attitudes and behaviors

Doug​ Radi, Rudi's​ Bakery's Vice President of​ Marketing, stated that​ Rudi's Bakery has​ "ongoing discussions about where they are going as a company and a team and what each​ person's role is in contributing to​ that." Radi said that the company works to identify the​ "development block to put with each​ employee's career that meets both the employees and the​ company's objectives." This example demonstrates​ Rudi's Bakery's is concerned with​ ________________. of an employee who is​ "afraid to come to a supervisor with a​ question" or who​ "looks at their own feet when they talk to​ you" may lack what the chapter calls​ _________________________. A. cognitive dissonance B. affective component C. employee engagement D. organizational commitment E. consistency

C. employee engagement

The element of motivation that is a measure of an​ individual's drive,​ intensity, and vigor to attain a goal is referred to as​ ________. A. motivators B. direction C. energy D. persistence E. tenacity

C. energy

An employee from a culture with a low degree of power distance would most likely​ ________. A. view formal feedback as judgmental and discomfiting B. be highly competitive and often confrontational C. expect management to solicit input from employees in making decisions D. prefer to work in a team environment rather than individually E. prefer to work for a company with clearly established rules and procedures

C. expect management to solicit input from employees in making decisions

According to​ Maslow's hierarchy of needs​ theory, lower-order needs are predominantly satisfied​ ________, whereas​ higher-order needs are satisfied​ ________. A. internally; externally B. autonomously; autocratically C. externally; internally D. through interaction with​ others; independently E. independently; through interactions with others

C. externally; internally

Employee theft of office supplies is often highest the month before the beginning of the school year. If a company anticipates the potential of increased office supplies theft and decreases the office​ supplies' level throughout the month of​ August, this would be an example of​ ________ control. A. financial B. customer C. feedforward D. concurrent E. feedback

C. feedforward

Barbara's Bridals does not want to be​ "all things to all​ people." The company serves a niche market of​ plus-sized brides who want to purchase​ high-end, designer wedding gowns.​ Barbara's Bridals is pursuing a​ ________ strategy. A. functional B. cost leadership C. focus D. retrenchment E. stuck in the middle

C. focus

Nancy​ Dussault-Smith, iRobot's Vice President of Marketing​ Communications, would most likely agree with the following statement from the​ text: "Success in business today demands​ ________." A. company-mandated experiment time B. a creative staff C. innovation D. structural variables E. toleration of the practical

C. innovation

The focus of​ ________ is to minimize or eliminate dysfunctional conflict that exists between groups by changing the​ attitudes, stereotypes, and perceptions that groups have about each other. A. survey feedback B. sensitivity training C. intergroup development D. team building E. process consultation

C. intergroup development

Alicia is convinced that she can tell more about a job applicant in a​ 5-minute interview than through​ pre-employment tests or reference checks and insists that her gut instincts are never wrong. Alicia is using​ ________. A. rational decision making B. evidence-based management​ (EBMgt) C. intuitive decision making D. a linear thinking style E. heuristics

C. intuitive decision making

In broad​ terms, Domino's is a perfect example of​ a(n) ________. A. foreign subsidiary B. exporter C. multinational corporation D. importer E. strategic alliance

C. multinational corporation

Every​ month, senior managers at Acme Bicycle hold an informational meeting with employees at all levels within the organization. They share copies of financial statements with the employees and encourage them to share the data with other employees and use it in their daily work. To help employees better understand the​ data, the accounting manager holds an informal​ brown-bag lunch training session every week in which a few items from the financial statements are explained​ in-depth. This illustrates the motivational approach known as​ ________. A. expectancy theory B. reinforcement theory C. open-book management D. the job characteristics model E. goal-setting theory

C. open-book management

The field of study devoted to​ understanding, predicting, and influencing the behavior of groups and individuals within organizations is known as​ ________. A. organizational citizenship behavior B. industrial psychology C. organizational behavior D. human resources management E. emotional intelligence

C. organizational behavior

Productivity is defined as the formula of​ ________ divided by inputs for a specified period of time. A. labor B. sales C. outputs D. revenue E. assets

C. outputs

A​ person's ________​ is/are the unique combination of​ emotional, thought, and behavioral patterns that affect how he or she reacts to situations and interacts with others. A. resilience B. attitude C. personality D. emotions E. aptitudes

C. personality

Consequences that immediately follow a behavior and increase the probability that the behavior will be repeated are referred to as​ ________. A. hygiene factors B. energizers C. reinforcers D. motivators E. referents

C. reinforcers

In the event that one of​ CH2MHill's offices experienced a natural​ disaster, CH2MHill would likely implement​ a(n) ________ plan. A. operational B. emergency C. single-use D. standing E. strategic

C. single-use

Learning through a combination of observation and direct experience is best known as​ ________. A. shaping behavior B. Machiavellianism C. social learning theory D. operant conditioning E. self-monitoring

C. social learning theory

Yanagihara states in the video that​ CH2MHill's time sheet auditing system acts as a control process and ensures compliance with​ ________. A. management rules and the marketing​ department's requests B. federal regulations and management rules C. state and federal regulations and client needs D. state regulations and management requirements E. the accounting​ department's rules and management dictates

C. state and federal regulations and client needs

Workplace diversity can best be described as​ ________. A. an​ organization's strategic response to diversity B. easily perceived differences that may trigger certain stereotypes but do not necessarily reflect the ways people think or feel C. the ways in which people in an organization are different from and similar to one another D. differences in​ values, personality, and work preferences E. the invisible barrier that separates women and minorities from top management positions

C. the ways in which people in an organization are different from and similar to one another

Jon easily passed the first test in his management​ class, which he attributed to his innate intelligence. When he failed the second​ test, he blamed it on a poorly written test. This is an example of​ ________. A. assumed similarity B. the fundamental attribution error C. the​ self-serving bias D. the recency effect E. the halo effect

C. the​ self-serving bias

Tayler believes that you should solve problems and make decisions based on facts and​ logic, not on emotions or other subjective factors. According to the​ MBTI, Tayler would likely have​ a(n) ________ orientation. A. perceiving B. introversion C. thinking D. intuition E. feeling

C. thinking

A​ ________ is a multinational company that has a global scope and does not consider any particular country as its​ base, home, or headquarters. A. multidomestic corporation B. strategic alliance C. transnational organization D. joint venture E. global company

C. transnational organization

Your strengths​ are: A. what things others do better than me. B. what you need to improve. C. your individual personal positive attributes and characteristics. D. what others see as things you need to improve.

C. your individual personal positive attributes and characteristics.

Paulo is in charge of the food service at Hello Hotels. He has been asked by upper management to​ "do what it​ takes" to increase revenue from the hotel room minibars. He does an initial​ one-week survey gathering data on what guests consumed from the hotel room minibars. He repeats the survey the next month and the next month and gets conflicting results.​ However, despite these mixed​ results, he​ decides, based on the initial survey​ results, that what​ they've been doing is the best approach and​ doesn't change a thing. What decision bias is he​ exhibiting? A. Self-serving bias B. Sunk costs error C. Overconfidence bias D. Anchoring bias

D. Anchoring bias

Which of the following is true concerning the​ planning-performance relationship? A. In studies where formal planning​ didn't lead to higher​ performance, poor leadership was the culprit. B. The external environment seldom impacts the effectiveness of planning. C. Formal planning is seldom associated with higher profits. D. At least four years of formal planning is required before it begins to affect performance. E. The amount of planning that is done is highly positively correlated with high performance.

D. At least four years of formal planning is required before it begins to affect performance.

Because of its sheer size and the volume of products it purchases from its​ vendors, Walmart can dictate the prices it will pay. Which of​ Porter's five competitive forces does this​ represent? A. Bargaining power of suppliers B. Threat of new entrants C. Current rivalry D. Bargaining power of buyers E. Threat of substitutes

D. Bargaining power of buyers

How can managers best encourage ethical​ communications? A. Review all communications written by others B. Write all communications themselves C. Avoid being sidetracked by a consideration of why a message is being communicated D. Clearly define what is considered ethical and unethical communication E. Avoid a focus on how the communication will appear in the​ future; focus on the present

D. Clearly define what is considered ethical and unethical communication

People in the office know that if you need something​ done, you can count on Shanna. She is​ detail-oriented, thorough, and her work is always completed on time. Which of the personality traits in the Big Five Model would this best​ illustrate? A. Extraversion B. Agreeableness C. Openness to experience D. Conscientiousness E. Emotional stability

D. Conscientiousness

Factors that are important or relevant to resolving a problem are referred to as​ ________. A. heuristics B. big data C. rules D. decision criteria E. decisions

D. Decision criteria

Which technique of reducing resistance to change involves helping employees see the logic of the change​ effort? A. Facilitation and support B. Negotiation C. Manipulation and​ co-optation D. Education and communication E. Coercion

D. Education and communication

​_______ are​ object-specific, intense feelings. A. Attitudes B. Values C. Norms D. Emotions E. Principles

D. Emotions

Which of the following was the primary focus of leadership behavior​ theories? A. The match between the​ leader's style and the amount of situational control B. The creation of​ in-groups and​ out-groups by the leader C. Characteristics possessed by effective leaders D. How leaders interacted with their subordinates E. The impact of​ followers' readiness

D. How leaders interacted with their subordinates

To be better at setting​ goals, which is the most appropriate​ sequence? A. Identify what​ you'd like to do or achieve in important life​ areas; make your plans for reaching those​ goals; make your goals​ actionable; determine how​ you'll measure progress toward your​ goals; review your goals periodically. B. Review your goals​ periodically, determine how​ you'll measure progress toward your​ goals; identify what​ you'd like to do or achieve in important life​ areas; make your goals​ actionable; make your plans for reaching those goals. C. Determine how​ you'll measure progress toward your​ goals; identify what​ you'd like to do or achieve in important life​ events; make your goals​ actionable; make your plans for reaching those​ goals; review your goals periodically. D. Identify what​ you'd like to do or achieve in important life​ areas; make your goals​ actionable; make your plans for reaching those​ goals; determine how​ you'll measure progress toward your​ goals; review your goals periodically.

D. Identify what​ you'd like to do or achieve in important life​ areas; make your goals​ actionable; make your plans for reaching those​ goals; determine how​ you'll measure progress toward your​ goals; review your goals periodically.

According to the​ video, Rudi's Bakery views​ management's job as creating a​ culture/environment where people are excited to come to work everyday. Doug​ Radi, Rudi's​ Bakery's Vice President of Marketing views this description of​ management's job as a way to ensure employee​ ________________________. A. involvement B. turnover C. support D. Job satisfaction E. engagement

D. Job satisfaction

Which of the following is the most valuable​ take-away from studying​ management? A. Learning to behave in an ethical manner B. Learning to communicate using social media C. Learning the history of management theory D. Learning to apply management theory in a variety of situations E. Learning technical skills that can be applied in the workplace

D. Learning to apply management theory in a variety of situations

What is the value of studying management even if you plan to pursue a career that requires a professional certification such as a​ CPA, doctor, or​ attorney? A. There​ isn't. A brain surgeon and other nonbusiness professions cannot benefit from studying management because they​ don't supervise people. B. Studying management will enable you to be a better manager. C. Certified individuals are always in managerial roles D. Management is universally needed in all organizations. E. There is little value to studying management if your aspirations are not to move into a management​ position, but a degree will help you overall.

D. Management is universally needed in all organizations.

Zane mentions that he has begun to use solar panels and green technology in his building. What does this action best​ illustrate? A. Making decisions as a team B. Using technical skills to improve efficiency C. Marketing to important stakeholders D. Managing in a sustainable manner E. Motivating employees to improve customer service

D. Managing in a sustainable manner

Which leadership style identified by situational leadership theory​ (SLT) is characterized by a low level of task behavior and a high level of relationship​ behavior? A. Selling B. Delegating C. Telling D. Participating E. Initiating

D. Participating

According to Scott​ Hinshaw, Domino's Executive Vice President of Franchise​ Operations, Development, and​ Training, Domino's has about​ 9,400 franchises globally. To be successful​ worldwide, it is vital to have work experience abroad so that you understand the local culture and language and can develop solutions to challenges that might arise. This belief is most likely indicative of which approach to international​ business? A. Multidomestic B. Ethnocentric C. Parochial D. Polycentric E. Geo-parochial

D. Polycentric

​_______ is the biological heritage people use to identify​ themselves, whereas​ ________ is social traits shared by a population. A. Diversity; uniformity B. Ethnicity; race C. Deep-level diversity;​ surface-level diversity D. Race; ethnicity E. Heritage; race

D. Race; ethnicity

One of the things that Alexis enjoys about her job is that no two days are the same. Every​ day, she encounters new situations that require her to utilize different abilities and talents. Which element of the job characteristics model does this​ illustrate? A. Task significance B. Autonomy C. Task identity D. Skill variety E. Feedback

D. Skill variety

An employee comes to work on time every day only because he knows that his pay will be docked if he is caught coming in late.​ However, when he knows his boss will be gone that​ day, he's frequently late. What stage of moral development does this​ represent? A. Stage 4 B. Stage 3 C. Stage 6 D. Stage 1 E. Stage 2

D. Stage 1

The nondiscrimination policy of a university is an example of which type of​ plan? A. Operational plan B. Directional plan C. Single-use plan D. Standing plan E. Strategic plan

D. Standing plan

Which of the following best describes the reason to study management even if your career plans are not to become a​ manager? A. Understanding management theory protects employees from unethical​ co-workers who engage in organizational politics. B. Management theory enables individuals to maximize their personal income and receive numerous promotions. C. Management theory is unimportant for entrepreneurs who primarily innovate and take risks. D. Studying management is important to maximizing​ efficiency, productivity, employee​ satisfaction, and personal success. E. Studying management has become less important because the business arena has become so culturally diverse that traditional management theories are no longer applicable.

D. Studying management is important to maximizing​ efficiency, productivity, employee​ satisfaction, and personal success.

Which of the following statements about the changing nature of management in​ today's marketplace is most likely​ true? A. There has been a dramatic shift in the composition of the workforce in recent years as females have overtaken males in both management positions and earning power. B. Employees at all levels are more inclined to be dedicated and loyal to an employer and will stay for their entire​ career, working their way up through the organization. C. Sustainability policies are at the corporate level and have no impact on the individual manager. D. Taking​ risks, exploring new​ territories, and trying new methods are innovative tactics that management can use to be more successful in the marketplace. E. Social media has changed the role of managers but has not impacted the organization within the business arena.

D. Taking​ risks, exploring new​ territories, and trying new methods are innovative tactics that management can use to be more successful in the marketplace.

According to​ research, which of the following is the single most important influence on an​ employee's decision to act ethically or​ unethically? A. A code of ethics B. Regular social audits of the company C. Appointment of an ethics compliance officer D. The behavior of managers E. Ethics training

D. The behavior of managers

Fayol identified the management functions as​ planning, organizing,​ commanding, coordinating, and controlling. Which of the following accurately describes the control​ function? A. Planning and organizing are essentially interchangeable and produce the same outcomes as the control function. B. The control function determines what tasks are to be​ done, who is to do​ them, how the tasks are to be​ grouped, who reports to​ whom, and where decisions are to be made. C. The control function involves working with and through people to accomplish goals. D. The control function involves monitoring and evaluating performance to ensure goals are met and work is done as it should be. E. Management activities must be accomplished in a specific​ sequence, with the control function always being the last step in the process.

D. The control function involves monitoring and evaluating performance to ensure goals are met and work is done as it should be.

Gerry​ Caron, iRobot's Director of Product​ Management, states that innovation​ "often comes from looking at other technologies to see what can put in our​ products." ________________ is an example of one of the innovative organization characteristics. A. Focusing on ends rather than means B. Exhibiting empowering leadership C. Accepting ambiguity D. Tolerating risk E. Tolerating conflict

D. Tolerating risk

________ leaders guide followers to accomplish established​ goals, whereas​ ________ leaders inspire followers to accomplish exceptional outcomes. A. Visionary; transformational B. Visionary; transactional C. Charismatic; transformational D. Transactional; transformational E. Transformational; transactional

D. Transactional; transformational

In this chapter​ opener, a story about a tennis ball was used as part of doing something about your strengths and weaknesses. What did this tennis ball story refer​ to? A. Compensating for my weaknesses B. Demonstrating​ self-awareness C. Evaluating what I do well D. Understanding what grabs my attention in a way I​ can't resist

D. Understanding what grabs my attention in a way I​ can't resist

Once each​ quarter, Bill holds an​ all-employee meeting in the cafeteria to keep them apprised of business​ results, let them know of planned changes in the​ industry, and answer questions. This is an example of​ ________. A. diagonal communication B. an open workplace C. the grapevine D. a town hall meeting E. lateral communication

D. a town hall meeting

Thad has always been a​ hard-charger when it comes to his career.​ He's the first one in the office every morning and the last one to​ leave, and​ it's important to him to excel in everything he does. According to​ McClelland, Thad would appear to have a high need for​ ________. A. power B. self-actualization C. affiliation D. achievement E. esteem

D. achievement

An​ organization's skills and abilities in doing the work activities needed in its business are referred to as its​ ________. A. resources B. mission C. core competencies D. capabilities E. competitive advantage

D. capabilities

If a manager catches an employee while on a​ two-hour lunch break and requests that the employee return to​ work, this would be an example of​ ________ control. A. feedback B. customer C. feedforward D. concurrent E. financial

D. concurrent

Honest​ Tea's business decisions illustrate a​ ________ approach to​ "going green" and environmental issues. A. market B. legal C. stakeholder D. dark green E. light green

D. dark green

The aspect of attribution in which we determine if the behavior exhibited by a person is unusual is referred to as​ ________. A. consent B. continuity C. consensus D. distinctiveness E. consistency

D. distinctiveness

Adding tasks to an existing job is referred to as job​ ________. A. enrichment B. rotation C. depth D. enlargement E. empowerment

D. enlargement

One of the items on the list is​ _________working hours. A. good B. secure C. fair D. flexible

D. flexible

The process of directing and influencing a group to achieve its goals is referred to as​ ________. A. power B. micro-management C. organization D. leadership E. groupthink

D. leadership

In order to get employees to​ change, the manager must​ _____. A. discipline those who fail to change B. provide monetary incentives for managing change C. make a list of all the changes D. model the change

D. model the change

The behavior shaping method of rewarding a response by eliminating or withdrawing something unpleasant is referred to as​ ________. A. retribution B. extinction C. punishment D. negative reinforcement E. positive reinforcement

D. negative reinforcement

Scott​ Yanagihara, Project Manager at​ CH2MHill, stated that​ CH2MHill's project delivery system​ "lays out a very systematic methodology of planning to win the​ work, planning to execute the​ work, and then planning to service the​ contract." CH2MHill's project delivery system is likely based on​ a(n) ________ plan. A. strategic B. short-term C. long-term D. operational E. directional

D. operational

The measure of how appropriate organizational goals are and how well those goals are being met is referred to as​ ________. A. performance B. a balanced scorecard approach C. organizational performance D. organizational effectiveness E. productivity

D. organizational effectiveness

Verizon​ in-home network engineer Gimbert​ Richiez's description of how​ employees' different backgrounds and ideas impact the projects and things they are working on to improve network service is an example of how diversity matters to Verizon. This example shows that diversity is important for​ _______________. A. organizational analysis B. organizational planning C. cost savings D. organizational performance E. people management

D. organizational performance

CH2MHill's planning cycle is carefully documented in its project delivery system from winning the work through servicing the contract. As clearly shown by this​ example, planning​ ________. A. minimizes waste and redundancy B. increases risk C. establishes the goals or standards D. reduces uncertainty E. provides direction

D. reduces uncertainty

Joie de Vivre​ Hospitality's solution to a slowing economy was to strategically allocate its​ ________ in the form of​ ________ to deliver the desired customer service for its guests. A. core​ competencies; employees B. resources; employees C. core​ competencies; cash cows D. resources; pay E. strengths; managers

D. resources; pay

Social​ ________ is defined as a​ business's intention, beyond its legal and economic​ obligations, to do the​ "right thing" and act in ways that are good for society. A. obligation B. entrepreneurship C. screening D. responsibility E. responsiveness

D. responsibility

Managers play a crucial role in identifying and responding to all of the following organizational challenges except​ ________. A. changing workforce dynamics B. increasing globalization C. worldwide economic climate D. robots replacing managers E. changing technology

D. robots replacing managers

Cheryl​ Newman, the Deputy Chief of Mission at Honest​ Tea, said that the mission of Honest Tea is an integral part of how the company does business. Honest Tea makes sure that the​ firm's money is used to build schools and​ libraries, and provide​ scholarships, which illustrates​ ________. A. the legal approach to social responsiveness B. Sustainability C. green management D. social responsibility E. the classical view of social responsiveness

D. social responsibility

Organizational culture can be defined​ as: A. the collection of employee skills and knowledge. B. the strategic direction of the organization. C. the personality of the CEO. D. the personality of the organization.

D. the personality of the organization.

An autocratic style of decision making is more​ appropriate: A. if the manager wants to be perceived as fair. B. when employee​ buy-in is critical. C. when it is important to include the employees in the decision. D. when the decision must be made quickly.

D. when the decision must be made quickly.

Making goals actionable​ involves: A. thinking about them often. B. using the R.A.D. approachlong dash—​realistic, ​available, and describable. C. having goals that are​ ambiguous, but very ambitious. D. writing your goals down.

D. writing your goals down.

Adrian​ Cavlan, Sound in Motion​ Partner, specifically mentions that leaders need to set a good example and be​ approachable; trust and mutual respect are important parts of this. This could be categorized as the​ ________ dimension in leadership. A. R3 B. task structure C. LPC D. ​leader-member relations E. position power

D. ​leader-member relations

Which of the following is true of​ creativity? A. A creative organization will naturally be innovative. B. Creativity is enough by itself without innovation. C. Creativity and innovation are synonymous. D. A creative organization is characterized by its ability to generate new ideas that are implemented into new​ products, processes, and procedures designed to be useful. E. A creative organization develops unique ways of working or novel solutions to problems.

E. A creative organization develops unique ways of working or novel solutions to problems.

Which of the following is considered a structural variable that positively impacts an​ organization's innovation? A. Limited resources B. Minimizing feedback C. Maximizing extreme time pressures D. Limited interunit communication E. An​ organic-type structure

E. An​ organic-type structure

Which of the following is more essential to higher level managers than to lower level​ managers? A. Interpersonal skills B. Creative skills C. Ethical application skills D. Technical skills E. Conceptual skills

E. Conceptual skills

Which of the following describes the management function of​ planning? A. Working with and through people to accomplish organizational goals B. Analyzing an​ organization's strengths,​ weaknesses, opportunities, and threats C. Arranging and structuring work to accomplish the​ organization's goals D. Monitoring, comparing, and correcting work performance E. Defining the​ organization's goals, establishing strategies for achieving those​ goals, and developing plans to integrate and coordinate work activities

E. Defining the​ organization's goals, establishing strategies for achieving those​ goals, and developing plans to integrate and coordinate work activities

Which statement BEST explains how managerial job performance should be​ evaluated? A. Effectiveness is a true and valid measure of a​ manager's abilities and job performance. B. Effectiveness describes how managers are able to get their employees to work more effectively. C. Effectiveness is a measure defined by the​ manager's ability to get the most output from the least amount of input or resources. D. Efficiency is the best way to measure hourly managerial employee activities. E. Effectiveness and efficiency go hand in​ hand, and a good manager accomplishes both.

E. Effectiveness and efficiency go hand in​ hand, and a good manager accomplishes both.

Eric has put a lot of effort into his job performance because he is up for promotion this year.​ However, his coworker Jacob has put in what he would consider to be a very minimal effort this past year.​ Nonetheless, Jacob gets the​ promotion, leaving Eric feeling disappointed and unrewarded for his hard work. What motivation theory is best representative of this​ situation? A. Three-needs theory B. Hierarchy of needs theory C. Two-factor theory D. Expectancy theory E. Equity theory

E. Equity theory

When DAX Products wanted to expand and enter the Western European​ market, it established a small manufacturing facility and a sales office in Munich. What method of entering the global market did DAX​ use? A. Global sourcing B. Licensing C. A strategic alliance D. Exporting E. Foreign subsidiary

E. Foreign subsidiary

Honest Tea was bought out by​ Coca-Cola. How will this new arrangement most likely affect Honest​ Tea's efforts to be green and socially​ responsible? A. Honest​ Tea's efforts will be limited somewhat because social responsibility is considered a waste of money to​ Coca-Cola shareholders. B. Honest​ Tea's efforts will not change because neither company is particularly green or socially responsible. C. Honest​ Tea's efforts will be enhanced because​ Coca-Cola will replace all of Honest​ Tea's managers with​ Coca-Cola managers who have more experience in green business. D. Honest​ Tea's efforts will be drastically limited because​ Coca-Cola is a huge conglomerate that is not socially responsible. E. Honest​ Tea's efforts will be enhanced because​ Coca-Cola will look to Honest Tea for leadership in how to become even more green and socially responsible.

E. Honest​ Tea's efforts will be enhanced because​ Coca-Cola will look to Honest Tea for leadership in how to become even more green and socially responsible.

According to​ Zane, it was difficult for him to empower his employees and not​ micromanage; however, he realized that being responsive to his​ employees' needslong dash—allowing them to work independentlylong dash—made them happier and more responsive to customers. Which managerial skill does this primarily​ illustrate? A. Technical B. Conceptual C. Gamification D. Measurement E. Interpersonal

E. Interpersonal

How do manager responsibilities differ from​ non-managerial responsibilities? A. Training is more important for the​ non-managerial employee because technical skills are key to their success. B. Non-managerial employees can turn to a manager to deal with​ problems, while middle managers must deal with problems alone. C. Because the lines between management responsibility and​ non-managerial responsibility have blurred in recent​ years, there is very little difference between the two in most organizations today. D. Managers make all of the decisions within the​ workplace, and​ non-managerial workers simply follow directions. E. Managers must coordinate and oversee the work of​ non-managerial employees.

E. Managers must coordinate and oversee the work of​ non-managerial employees.

According to the Fiedler contingency​ model, which contingency dimension identifies the extent to which the leader has the authority to​ reward, discipline,​ hire, and/or fire​ subordinates? A. Reward power B. Coercive power C. Initiating structure D. Task structure E. Position power

E. Position power

Which of the following corporate strategies would be used by an organization to address declining​ performance? A. Stability strategy B. Growth strategy C. Functional strategy D. First mover strategy E. Renewal strategy

E. Renewal strategy

Which of the following is a true statement about the anticipated diversity of the workforce over the next 10​ years? A. African-Americans are expected to be the fastest growing segment of the workforce. B. The number of older workers in the workforce is expected to decline dramatically. C. As baby boomers​ retire, the average age of workers is expected to decline. D. The fasting growing segment of the workforce over the next 10 years is expected to be​ Asian-Americans. E. The percentage of​ Hispanic-Americans in the population and the workforce is expected to increase.

E. The percentage of​ Hispanic-Americans in the population and the workforce is expected to increase.

Which of the following best describes the controlling function identified by Henri​ Fayol? A. Activities must be accomplished in a predetermined orderlong dash—​planning, ​organizing, leading, and​ controlling, with controlling always occurring last in the process. B. When managers​ control, they determine what tasks are to be​ done, who is to do​ them, how the tasks are to be​ grouped, who reports to​ whom, and where decisions are to be made. C. The tasks of planning and controlling are essentially interchangeable and produce the same outcomes. D. A​ manager's job is to work with and through people to accomplish goals. This is known as the control function. E. To ensure goals are met and work is completed as it should​ be, managers monitor and evaluate performance. Actual performance is compared with the set goals.

E. To ensure goals are met and work is completed as it should​ be, managers monitor and evaluate performance. Actual performance is compared with the set goals.

Seth​ Goldman, the​ president, co-founder, and​ "TeaEO" of Honest​ Tea, states that their values and mission are what drive every action the company takes.​ "We do our best to really take into account our mission every time we make a​ decision." Which of the following does this attitude best​ represent? A. Protective mechanisms for the company B. Service review forums C. Preconventional values D. Conventional values E. Values-based management

E. Values-based management

Marcus is very​ health-conscious and believes that smoking is harmful. He becomes upset when a coworker lights a cigarette after their lunch together. This represents the​ ________ component of his attitude. A. behavioral B. social C. perceptual D. cognitive E. affective

E. affective

The process of determining who is the​ best, who sets the​ standards, and what those standards​ are, is known as​ ________. A. the acid test B. corporate governance C. a balanced scorecard approach D. organizational performance E. benchmarking

E. benchmarking

A person who acts as a catalyst and assumes the responsibility for managing the change process is referred to as​ a(n) ________. A. visionary B. idea champion C. change strategist D. innovator E. change agent

E. change agent

In the​ video, Scott Yanagihara clearly has processes in place for​ ________, which is an important part of controlling. A. creating sales expectations B. auditing accounts to determine profit margins C. checking federal regulation compliance D. checking the rate of sales E. checking that work is being done well

E. checking that work is being done well

Managers often walk around the work area they are responsible for to try to reduce employee time theft. Management by walking around is the​ best-known form of​ ___________________ control. A. profit maximization B. feedforward C. feedback D. cost cutting E. concurrent

E. concurrent

Operant conditioning argues that behavior is a function of​ ________. A. perception B. emotions C. attitude D. personality E. consequences

E. consequences

Wade is the kind of manager who has always been concerned not only with​ numbers, but also with people. He feels that a happy work crew is a productive work crew. According to the Ohio State​ studies, Wade would be high in​ ________. A. production-oriented behavior B. laissez-faire leadership C. initiating structure D. employee-oriented behavior E. consideration behavior

E. consideration behavior

Zane mentions that many of his competitors fail because they think​ they're in the​ "selling stuff" business not the​ "customer service" business. This shows that Zane understands that​ ________. A. the conceptual aspect of the​ manager's job is the most important B. employees must be trained to follow orders C. customers will go to the competitor with the lowest prices D. employees have little to do with customer satisfaction E. consistent, high-quality customer service is essential for survival

E. consistent, high-quality customer service is essential for survival

Not all companies have the knowledge that employees at global companies like Verizon gain from working in other countries and interacting with people whose​ cultures, backgrounds, and experiences are vastly different from their own. Some companies rely on​ ________ to teach their employees how to communicate and work effectively in a diverse work environment. A. surface-level diversity B. mentoring C. employee resource groups D. deep-level diversity E. diversity skills training

E. diversity skills training

Management involves ensuring that work activities are completed by the people who are responsible for doing them. This goal is best facilitated by performing work in a way that is​ ________. A. ethical and socially popular B. fiscally responsible and socially popular C. innovative and timely D. "green" and fiscally responsible E. efficient and effective

E. efficient and effective

Kawa​ Hatel, Platinum Auto Body​ Co-Owner, would most likely agree that an effective team leader at Platinum Auto Body is one who​ ________. A. assumes​ self-gratification rather than commitment to duty or altruistic motivation B. tells subordinates exactly what to do and harangues them when they lack efficiency C. encourages subordinates to cope with increased work demands D. listens to subordinates yet emphasizes that individual projects are critically important E. encourages and supports collaboration in achieving common goals

E. encourages and supports collaboration in achieving common goals

According to the​ path-goal theory,​ ________ contingency factors determine the type of leader behavior required in order to maximize​ outcomes; ________ contingency factors determine how the leader behavior is interpreted. A. subordinate; environmental B. ​internal; external C. ​leader; subordinate D. subordinate; leader E. environmental; subordinate

E. environmental; subordinate

Whenever​ someone's computer goes down at Nicoh​ Enterprises, people call Gina. She is great at troubleshooting technical issues and always knows what to do to get their computers up and running again. Gina has​ ________ power. A. coercive B. information C. reward D. legitimate E. expert

E. expert

Scott Yanagihara mentions that CH2MHill works ahead of time to get all relevant permits so that work can proceed in a timely manner. This best exemplifies​ ________. A. feedback control B. management by walking around C. concurrent control D. financial control E. feedforward control

E. feedforward control

Although Abels Manufacturing has facilities in several different​ countries, management decisions that have​ company-wide implications are made within the home country. Abels Manufacturing would be described as a​ ________. A. transnational organization B. strategic alliance C. multidomestic corporation D. joint venture E. global company

E. global company

According to situational leadership theory​ (SLT), the optimal combination of task and relationship behaviors depends on the​ ________ of followers to accomplish a specific task. A. aptitude B. training C. motivation D. experience E. readiness

E. readiness

A situation such as the one described in this video calls for what the chapter refers to as​ ________. A. innovation strategies B. first movers C. competitive advantage D. customer service strategies E. strategic flexibility

E. strategic flexibility

A leader who focuses on clarifying​ employees' roles and task expectations and then provides rewards​ and/or punishments based upon their performance would be described as a​ ________ leader. A. ​laissez-faire B. charismatic C. democratic D. transformational E. transactional

E. transactional

Giving employees the power to make decisions and take actions on their own is known as​ ________. A. empowerment B. proactivity C. harvesting D. the boiled frog phenomenon E. venture leadership

A. empowerment

The​ ________ for a human resources manager indicates that the individual must have a minimum of 5 years of experience in human​ resources, experience supervising and managing a professional​ staff, a​ bachelor's degree in human resources or​ management, proficiency in organizational​ development, and familiarity with HRIS and Microsoft Office. A. job specification B. performance appraisal C. job description D. graphic rating scale E. job analysis

A. job specification

An organized association of workers formed to protect the rights and interests of its members through the collective bargaining process is known as a​ ________. A. labor union B. wage alliance C. worker coalition D. work council E. board representative

A. labor union

If Herman Miller organized smaller teams that are​ "tasked to solve specific​ issues" on their​ own, these teams would be​ ________ teams. A. self-managed work B. status system C. problem-solving D. groupthink E. virtual

A. self-managed work

Approximately​ ________ percent of the U.S. workforce is represented by labor unions. A. 11% B. 17% C. 5% D. 31% E. 23%

A. 11%

Which of the following decruitment options involves reducing the workforce by simply not filling openings created by voluntary resignations or normal​ retirements? A. Attrition B. Layoffs C. Early retirements D. Transfers E. Firing

A. Attrition

Aleena's mother is seriously ill in another​ state, and Aleena has requested leave from her employer to care for her mother. Which law or ruling is most applicable to this​ scenario? A. Family and Medical Leave Act B. Patient Protection and Affordable Care Act C. Vocational Rehabilitation Act D. Consolidated Omnibus Reconciliation Act E. Worker Adjustment and Retraining Notification Act

A. Family and Medical Leave Act

Which of the following defines an entrepreneurial​ venture? A. It pursues​ opportunities, is characterized by innovative​ practices, and has growth and profitability as its main goal. B. It is a small business that has pursued growth. C. It is independently​ owned, operated, and financed and​ doesn't necessarily engage in innovative practices. D. It seldom pursues growth. E. It is always set up as a sole proprietorship.

A. It pursues​ opportunities, is characterized by innovative​ practices, and has growth and profitability as its main goal.

One of the selection tools for firefighters is to be able to drag a​ 175-pound dummy for a distance of 100 feet. What type of selection tool does this​ represent? A. Physical examination B. Work sampling C. Assessment center D. Personality test E. Background investigation

A. Physical examination

_______ conflict focuses on what needs to be​ done, whereas​ _______ conflict focuses A. Task; process B. ​Process; task C. ​Process; relationship D. Relationship; process E. ​Functional; dysfunctional

A. Task; process

Which of the following would not be considered a challenge for managers who have telecommuting​ employees? A. The telecommuting employee can be more productive because there are fewer workplace distractions to deal with. B. Telecommuting employees are not physically present so they​ can't be seen easily during the workday. C. Managers must trust the telecommuting employee to balance work and home priorities. D. Managers must work to keep the telecommuting employee in the loop and stay connected.

A. The telecommuting employee can be more productive because there are fewer workplace distractions to deal with.

Jacquie and her colleague disagreed about how to approach a project.​ Finally, Jacquie​ said, "I give​ up, we'll do it your​ way." Jacquie's approach illustrates​ a(n) ________ conflict management technique. A. accommodating B. avoiding C. collaborating D. forcing E. compromising

A. accommodating

Speakers more likely feel that you have been listening when you​ ________ A. ask questions and paraphrase what the speaker has said. B. maintain eye contact. C. end the meeting without summarizing and paraphrasing the​ speaker's concerns. D. offer a solution to the problem before the speaker finishes stating his or her concerns.

A. ask questions and paraphrase what the speaker has said.

Which of the following is the most important thing an entrepreneur develops when planning a venture? A. Business plan B. Competitor analysis C. Board of advisors D. Financial plan E. Feasibility study

A. business plan

The Elm City Market Board has been described as taking a broader view of the business​ (e.g., approving​ budgets, reporting on the status of the​ store, etc.) and staying out of the detailed​ day-to-day operations. This is most likely an example of​ ________. A. decentralized authority B. acceptance of authority C. highly centralized authority D. direct line authority E. span of control authority

A. decentralized authority

An automobile manufacturer has four distinct business units - one for each of its major brands. Each of these units is headed up by a senior manager who has authority over that brand and is responsible for performance. Based on​ this, it can be assumed that the company has a​ ________ structure. A. divisional B. functional C. matrix D. network E. simple

A. divisional

CH2MHill's weekly field employee meetings with supervisors are best referred to as​ ________ communication. A. downward B. lateral C. grapevine D. upward E. diagonal

A. downward

The main purpose of active listening is to​__________________________. A. make a concerted effort to understand and interpret the​ speaker's message. B. make a persuasive argument against the​ speaker's concerns. C. make eye contact. D. all of the above.

A. make a concerted effort to understand and interpret the​ speaker's message.

Based on what Jerred Langlais says in the​ video, his interpretation of the​ manager-subordinate relationship is what the text would call​ ________. A. manager as enabler B. a traditional manager C. manager as supreme authority D. manager as span of control E. manager as chain of command

A. manager as enabler

Dealing with the interpersonal aspects of a negotiation​ involves: A. telling the​ truth, being​ trustworthy, and honoring your commitments. B. addressing​ problems, not personalities C. beginning with a positive proposal. D. paying little attention to initial offers.

A. telling the​ truth, being​ trustworthy, and honoring your commitments.

As a sales associate at a luxury auto​ dealership, Andre receives a base salary each​ month, but he also receives commission based on the number of vehicles he sells and a percentage of the net profit on the vehicles sold. This is an example of​ ________. A. variable pay B. skill-based pay C. pay-for-knowledge D. wages E. seniority pay

A. variable pay

Which of the following managers has line​ authority? A. The finance manager assists the director of sales in developing an incentive compensation program that is consistent with budgetary constraints. B. A customer service manager establishes the work schedules of customer service representatives and can discipline them in accordance with the rules of the company. C. The quality control manager consults with the production manager about statistical analysis of production to ensure compliance with quality standards. D. The company attorney advises the human resources manager with respect to a discrimination lawsuit filed by an employee. E. A human resources manager lends guidance to the customer service manager to ensure that the proper documentation is in place before a customer service representative is fired.

B. A customer service manager establishes the work schedules of customer service representatives and can discipline them in accordance with the rules of the company.

Which of these is NOT a step in effective​ negotiating? A. Assessing goals B. Addressing​ personalities, not problems C. Doing your homework D. Emphasizing​ win-win-solutions

B. Addressing​ personalities, not problems

Laura is a billing clerk in a​ medium-sized manufacturing company. She reports to the Supervisor of Accounts​ Payable, who in turn reports to the Manager of Accounting. The Manager of Accounting is accountable to the Chief Financial​ Officer, who reports to the company president. Which element of organizational design does this​ illustrate? A. Departmentalization B. Chain of command C. Staff authority D. Work specialization E. Decentralization

B. Chain of command

​Darma, a​ 56-year-old female, believes she has a cause of action against her employer because she is being paid less than a male worker who performs the same work. Which law or ruling is most applicable to this​ scenario? A. Age Discrimination in Employment Act B. Equal Pay Act C. Title VII of the Civil Rights Act D. Consolidated Omnibus Reconciliation Act E. Lilly Ledbetter Fair Pay Act

B. Equal Pay Act

Employees in the future will likely rely on multiple channels of communication with heavy reliance on social​ networks, text​ messaging, and instant messaging. With which of the following statements would Kurt Workman of CH2MHill most likely​ agree? A. People​ shouldn't be communicating through the Internet because​ there's too much room for error. B. Even though people can communicate through the​ Internet, face-to-face communication is still the most effective method. C. Employees should not be relying on multiple channels of​ communication, which make things far too complex. D. Face-to-face communication is valuable but time​ consuming, so firms should stress the importance of virtual communication even more vigorously. E. People should communicate through the Internet because​ face-to-face interaction just​ doesn't work as well.

B. Even though people can communicate through the​ Internet, face-to-face communication is still the most effective method.

Which of the following forms of business organizations has two or more owners who share business management and risk but also have unlimited personal​ liability? A. S corporation B. General partnership C. LLC D. C corporation E. LLP

B. General partnership

The CEO of a relatively small company needs to deliver some important information to employees about a proposed merger. He believes​ it's critical that everyone have the ability to communicate at the same time and in the same space so that he can address concerns and answer questions. Which of the following methods would be most​ appropriate? A. Voice mail B. Group meeting C. Memo D. Fax E. Postal mail

B. Group meeting

Which of the following characterizes a work team rather than a work​ group? A. One leader is clearly in charge. B. Leadership is shared. C. Work is decided upon by the group leader and delegated to individual group members. D. Members are accountable only to themselves. E. Work is done individually.

B. Leadership is shared.

How does making eye contact contribute to active​ listening? A. Making eye to intimidate the speaker. B. Making eye contact focuses your​ attention, reduces the likelihood that you will become​ distracted, and encourages the speaker. C. Making eye contact signals a solution to the​ speaker's problem. D. Making eye contact signals your wish to respond to the​ speaker's problem.

B. Making eye contact focuses your​ attention, reduces the likelihood that you will become​ distracted, and encourages the speaker.

Which of the following is NOT one of the six key elements of organizational​ design? A. Span of control B. Regulation C. Chain of command D. Departmentalization E. Formalization

B. Regulation

Which of the following is NOT true of sexual​ harassment? A. If managers​ don't know what makes employees​ uncomfortable, it's important to ask. B. The victim must be the person harassed. C. Sexual harassment is a global issue. D. Sexual harassment can occur between members of the same sex. E. Sexual harassment can include offensive remarks about a​ person's sex.

B. The victim must be the person harassed.

Which of the following defines high​ risk-seekers? A. They avoid making social change. B. They need to understand when to take risks and when to avoid them. C. They have little awareness of global issues and social concerns. D. They tend to emphasize the negative outcomes of risk. E. They opt for​ non-profit status.

B. They need to understand when to take risks and when to avoid them.

Pete was reluctant to reveal the business​ unit's dismal financial​ performance, so when he was asked to report in the operations​ review, he smiled and​ stated, "Given our initial high​ expectations, results have been somewhat less than​ anticipated." This is an example of​ ________. A. jargon B. filtering C. body language D. selective perception E. verbal intonation

B. filtering

The stage of group development that involves getting oriented and acquainted is referred to as the​ ________ stage. A. storming B. forming C. performing D. norming E. adjourning

B. forming

A​ small, private college groups employees together by the work​ specialty, such as academic​ affairs, financial​ aid, food​ service, and campus security. This college appears to have a​ ________ structure. A. network B. functional C. matrix D. divisional E. simple

B. functional

The primary difference between entrepreneurial ventures and small businesses is that entrepreneurial ventures​ ________. A. minimally impact industry B. innovate and pursue growth C. employ fewer than 100 employees D. are independently operated E. are independently owned

B. innovate and pursue growth

Drew is distracted from the​ professor's lecture because his girlfriend keeps sending him text messages about their weekend plans. This is an example of​ ________ in the communication process. A. decoding B. noise C. the channel D. filtering E. feedback

B. noise

Active listeners pay attention to​ ________ A. how frequently the speaker arrived late to the meeting. B. nonverbal cues and what the speaker says C. nonverbal cues only. D. only what the speaker says.

B. nonverbal cues and what the speaker says

A textile mill has separate departments for​ spinning, weaving,​ dying, and printing. The outputs of one department become the inputs for the next department. This describes departmentalization based upon​ ________. A. product B. process C. geography D. division E. customer

B. process

The first step for an entrepreneur in successfully managing a downturn is​ ________. A. drafting severance packages B. recognizing that a crisis is brewing C. turning it around D. planning the layoff of employees E. controlling for continued growth

B. recognizing that a crisis is brewing

The​ "boiled frog" phenomenon is best described as​ ________. A. the creation of an exit plan if the venture is at a high risk for failure B. the difficulty in recognizing subtly declining situations such as diminishing performance C. the need for controlling financial aspects of venture operations D. the need for crisis planning E. the ease in recognizing rapidly declining performance issues in an organization

B. the difficulty in recognizing subtly declining situations such as diminishing performance

Kurt Workman cites​ ________ as other important communication channels with​ employees, which this chapter describes as part of​ ________. A. social media and​ emails; the grapevine B. the intranet and​ emails; a networked system C. smartphones, emails, and​ blogs; a networked system D. instant messaging and​ emails; wireless capabilities E. ​emails, the​ intranet, and​ iPads; wireless capabilities

B. the intranet and​ emails; a networked system

The formal arrangement of jobs within an organization is known as​ ________. A. work specialization B. the organizational structure C. the chain of command D. decentralization E. staff authority

B. the organizational structure

Jason tries to avoid conflict at all costs. He is very uncomfortable when any hint of conflict emerges and is convinced that conflict is destructive and caustic and diverts the​ group's attention from the task at hand. It would appear that Jason has​ a(n) ________ view of conflict. A. consequential B. traditional C. utilitarian D. human relations E. interactionist

B. traditional

Communication is the transfer and​ ________ of meaning. A. decoding B. understanding C. encoding D. retranslation E. inference

B. understanding

Which performance appraisal method solicits performance feedback from multiple persons with whom the employee interacts on a regular​ basis, such as​ peers, subordinates,​ customers, and​ supervisors? A. Multi-person comparison B. ​360-degree appraisal C. Critical incident D. BARS E. MBO

B. ​360-degree appraisal

Which of the following is NOT part of being a skilled​ negotiator? A. Assess your own goals and the other​ party's goals. B. Do your homework. C. Begin with a negative proposal. D. Address​ problems, not personalities.

C. Begin with a negative proposal.

According to​ Shiloe, what is the best way to reach common ground with someone when negotiating​ pay? A. State the minimum amount you will accept B. Tell them you have another offer C. Build rapport D. Ask for their best offer

C. Build rapport

Which of the following forms of business ownership does not encounter a tax treatment that involves​ income/losses passing through the​ owner(s)/partners and taxed at a personal​ rate? A. Sole proprietorship B. S corporation C. C corporation D. General partnership E. LLC

C. C corporation

Which of the following is NOT one of the ways Shiloe provided for building rapport with an​ interviewer? A. Inquire about where the interviewer attended college B. Ask questions about the company C. Determine how much the starting pay is D. Find out how the interviewer attained his or her job

C. Determine how much the starting pay is

Of the following methods of​ communication, which has the highest​ confidentiality? A. Teleconference B. Publication C. Face-to-face D. Bulletin board E. Videotapes

C. Face-to-face

Assume you are interviewing for a job. The offer is​ $35 per​ hour, but you want​ $40 per hour. Which of the following would Shiloe say is an inappropriate statement to request the higher​ pay? A. I researched other companies and they are paying​ $40 per hour. B. ​I'm currently making​ $39 per hour. C. I really need to get​ $40 per hour because I have three kids. D. Based on my​ experience, education, and what I bring to the​ table, plus my excitement for this​ job, is there any way you can get the pay closer to​ $40 per​ hour?

C. I really need to get​ $40 per hour because I have three kids.

The market environment of the Elm City Market is not simple and​ stable, but rather complex and slightly uncertain. Which of the following would be an ineffective structure for Elm City​ Market? A. Formalized structure B. Organic structure C. Mechanistic structure D. Unity of command structure E. Span of control structure

C. Mechanistic structure

​________ communication consists of messages sent outside of the written or spoken word. A. Lateral B. Informal C. Nonverbal D. Diagonal E. Downward

C. Nonverbal

Which activity is a check on whether you are listening​ carefully? A. Offering a solution before the speaker has finished talking. B. Asking the speaker to find a solution even though several alternatives failed. C. Paraphrasing what the speaker has told you. D. Ending the meeting without discussion.

C. Paraphrasing what the speaker has told you.

Which of the following employee benefits would LEAST likely be considered a​ family-friendly benefit? A. Flextime B. Telecommuting C. Pension plan D. Job sharing E. Subsidized child care

C. Pension plan

Which activity within the HRM process involves retaining competent and​ high-performing employees? A. Selection B. Human resource planning C. Performance management D. Orientation E. Training

C. Performance management

________ teams are nearly autonomous and responsible for many managerial activities. A. Proactive B. Supervisory C. Self-directed D. Cross-functional E. Empowered

C. Self-directed

When the interviewer cannot budge on the starting​ pay, Shiloe gave several examples of other items you might ask for. Which of the following is NOT one of the examples Shiloe​ provided? A. Permit pets to join you at work B. Flexible work schedule C. Switch to​ commission-based pay D. Paid time off

C. Switch to​ commission-based pay

Which of the following laws protects​ workers, their​ families, and communities by requiring most employers with 100 or more employees to provide notification 60 calendar days in advance of plant closings and mass​ layoffs? A. Consolidated Omnibus Reconciliation Act B. Title VII of the Civil Rights Act C. Worker Adjustment and Retraining Notification Act D. Vocational Rehabilitation Act E. Occupational Safety and Health Act

C. Worker Adjustment and Retraining Notification Act

Mark​ Schurman, Corporate Communications Director at Herman​ Miller, describes a team designed as a cross section of the organization to allow the right resources to be together in a specific time and place to work together to succeed at whatever that ambition is. This also illustrates what the chapter refers to as a​ ________ team. A. virtual B. norming stage C. cross-functional D. relationship conflict E. global, interdependent

C. cross-functional

A job​ ________ describes the​ content, environment, and conditions of​ employment, whereas a job​ ________ states the minimum qualifications a person must possess to successfully perform the job. A. specification; description B. specification; analysis C. description; specification D. analysis; specification E. analysis; description

C. description; specification

Regni states that Elm City Market lacks a national headquarters with a huge support staff of​ IT, finance, and marketing​ specialists, so local Elm City Market managers and staff take on all those responsibilities themselves. Elm City Market is definitely NOT​ a(n) ________. A. decentralized structure B. organic structure C. divisional structure D. structure approved of by the Elm City Market board E. structure adapted to Elm City​ Market's situation

C. divisional structure

The challenge of finding capital and people and strengthening the organizational culture is addressed by entrepreneurs when they are​ ________. A. controlling for growth B. planning for growth C. organizing for growth D. harvesting growth E. maintaining growth

C. organizing for growth

Leslie burst into her​ manager's office and​ complained, "I just​ can't work with​ Ciera! She's rude and​ opinionated, and​ I'm sick of her complaining about how much work she has to​ do." This is an example of​ ________ conflict. A. process B. task C. relationship D. functional E. procedural

C. relationship

The college formed a group of faculty​ members, current and former​ students, area​ employers, and community leaders to study student retention and completion rates and identify strategies for increasing graduation rates for students. This group is an example of​ a(n) ________. A. problem-solving team B. informal group C. task group D. virtual team E. cross-functional team

C. task group

The two primary factors affecting an​ entrepreneur's choice of legal ownership for a venture are​ ________ and​ ________. A. choice of​ partner; legal liability B. legal​ liability; personal control C. taxes; legal liability D. stock​ price; taxes E. personal​ control; taxes

C. taxes; legal liability

Doing your homework before negotiating​ involves: A. assessing the strengths and weaknesses of the​ person(s) you're negotiating with. B. recognizing your own negotiating strengths and weaknesses. C. gathering as much pertinent information as possible. D. All of the above

D. All of the above

How can a person working from a distance take responsibility for staying connected when working from a​ distance? A. Speak up during teleconferences with the manager or team so others know​ you're taking an active part. B. Ask questions during teleconferences so others know​ you're actively involved. C. Be proactive and volunteer for work​ assignments, committee​ work, etc. D. All of the above.

D. All of the above.

LaToya has developed a progressive form of hearing loss. To ensure that she is still able to perform the essential functions of her​ job, her employer was required to make a reasonable accommodation and equip her office telephone with a specialized headset. Which law or ruling is most applicable to this​ scenario? A. Worker Adjustment and Retraining Notification Act B. Patient Protection and Affordable Care Act C. Occupational Safety and Health Act D. Americans with Disabilities Act E. Vocational Rehabilitation Act

D. Americans with Disabilities Act

All of the following are questions entrepreneurs might ask themselves when they evaluate marketplace considerations for potential ideas EXCEPT​ ________. A. How does your product compare to others in the​ market? B. How will potential customers purchase your​ product? C. Who are your potential​ customers? D. Do you have a realistic picture of the​ venture's potential? E. Have you considered pricing​ issues?

D. Do you have a realistic picture of the​ venture's potential?

Which conflict management style is characterized by a low degree of cooperativeness but a high degree of​ assertiveness? A. Compromising B. Collaborating C. Avoiding D. Forcing E. Accommodating

D. Forcing

When he joined the accounting​ department, Mark spent two weeks learning the payroll system in the organization. He then was assigned to the accounts payable department for a few​ weeks, and finally to the accounts receivable department so he would have a solid base of knowledge in all of the accounting functions in the company. What term best describes​ Mark's activities? A. Organizational orientation B. Mentoring and coaching C. Work unit orientation D. Job rotation E. Apprenticeship

D. Job rotation

Which of the following is considered a challenge that telecommuting employees​ face? A. Having the flexibility to work during​ non-traditional work hours. B. Using​ technology, such as instant​ messaging, that allows them to stay connected. C. Finding the right computer equipment. D. Staying focused and motivated.

D. Staying focused and motivated.

Which of the following forms of technology would allow a manager to see the expressions and body language of a person telecommuting from​ home? A. Instant messaging B. Telephone C. Email D. Video chat

D. Video chat

Alec works on a new product development team at GTO Industries. His team is composed of members from​ engineering, quality,​ manufacturing, marketing,​ purchasing, and accounting. This describes a​ ________. A. simple structure B. divisional structure C. network structure D. cross-functional team E. matrix structure

D. cross-functional team

Kurt​ Workman, a Digital Communications Manager at​ CH2MHill, explains that the company uses​ ________ to perform the important function of communicating​ ________ to employees who work​ "in the​ field." A. company​ executives; control B. emails; motivation C. emails; information D. direct​ supervisors; information E. direct​ supervisors; emotions

D. direct​ supervisors; information

Because of the​ off-site locations of many of the CH2MHill​ employees, the company relies heavily on​ ________ to make sure that everyone has the correct​ information, which is one of the effective methods of overcoming communication barriers mentioned in the chapter. A. simplified language B. active listening C. nonverbal cues D. feedback E. decoding

D. feedback

Schurman's description of the teams—consisting of members from a cross section of the Herman Miller organization—shows the importance of​ ________. A. external conditions to the​ team's global performance B. personality conflicts to the​ group's problem solving C. group member structure to the​ team's global performance issues D. group member resources to the​ group's performance potential E. group member resources to the​ team's conformity

D. group member resources to the​ group's performance potential

A group formed by people seeking friendship or pursuing common interests that has no official leader or specific organizational goals is referred to as​ a(n) ________. A. self-managed team B. ​cross-functional team C. formal group D. informal group E. command group

D. informal group

A​ ________ is a written statement describing job​ content, environment, and conditions of employment. A. job specification B. performance appraisal C. job analysis D. job description E. position assessment

D. job description

Managers need to learn how to negotiate in order​ to: A. manipulate​ employees, bosses,​ colleagues, suppliers, and customers. B. always get what they need. C. be a better communicator. D. maximize outcomes.

D. maximize outcomes.

Jolene owns her own marketing design consulting business. There are only five​ employees, so the organization has a flat​ hierarchy, and Jolene retains full authority.​ Jolene's company would best be described as a​ ________ structure. A. divisional B. functional C. network D. simple E. matrix

D. simple

More than one third of entrepreneurs said their idea for a business came from​ ________. A. somebody​ else's product/service B. following a passion C. market research D. sudden​ insight/chance E. a suggestion or collaboration

D. sudden​ insight/chance

All of the following are​ high-performance work practices EXCEPT​ ________. A. self-managed teams B. performance-based compensation C. flexible job assignments D. the decruitment of competent employees E. increasing employee access to information

D. the decruitment of competent employees

Which of the following areas of a business plan is likely to address any broad trends in the technological​ environment? A. Analysis of opportunity B. Description of the business C. Executive summary D. Financial data and projections E. Analysis of context

E. Analysis of context

Which of the following generational cohorts currently comprises the largest share of the​ workforce? A. Silent generation B. Gen Xers C. Gen Zers D. Gen Yers E. Baby boomers

E. Baby boomers

What is the first step in the entrepreneurial​ process? A. Identifying opportunities B. Identifying possible competitive advantages C. Starting the venture D. Managing the venture E. Exploring the entrepreneurial context

E. Exploring the entrepreneurial context

Which of the following aspects of group structure outlined in this chapter would Mark​ Schurman, Herman​ Miller's Corporate Communications​ Director, agree is a major factor in how Herman Miller decides to organize its​ teams? A. Group cohesiveness B. Conflict management C. Status D. Group size E. Team member skills

E. Team member skills

The creation of ATMs in the 1960s paved the way for​ today's online banking. According to Peter​ Drucker, the creation of ATMs is an example of which potential source of​ opportunity? A. The unexpected B. The Internet C. The incongruous D. Changes in perception E. The process need

E. The process need

Caitlyn has been a member of the annual auction committee for the humane​ shelter, but the auction has ended and the team is​ disbanding, at least until next year. This illustrates the​ ________ stage of group development. A. performing B. norming C. storming D. forming E. adjourning

E. adjourning

The process of starting new​ businesses, generally in response to​ opportunities, is​ ________. A. innovation B. valuation C. harvesting D. sustainability E. entrepreneurship

E. entrepreneurship

In comparison to large​ firms, small firms​ ________. A. create far fewer jobs B. produce significantly fewer patents per employee C. are approximately equal in patents generated D. employ more than half of the US workforce E. generate nearly three times the number of patents per research and development dollar spent

E. generate nearly three times the number of patents per research and development dollar spent

As the organizational structure of Elm City Market is described in the​ video, it could best be labeled as​ a(n) ________ structure. A. unity of command B. span of control C. mechanistic D. formalized E. organic

E. organic

By assigning people at Herman Miller to teams whose leaders are not necessarily higher in​ rank, Tony​ Cortese, Herman​ Miller's Senior Vice President of​ People, believes that employees achieve both the​ ________ and​ ________ needed to solve their problems​ effectively, which the chapter also describes as two important characteristics of effective teams. A. social​ network; mutual trust B. unified​ commitment; norms C. negotiating​ skills; social loafing D. external​ support; clear goals E. relevant​ skills; good communication

E. relevant​ skills; good communication

In terms of how many employees a manager can effectively and efficiently​ manage, the trend in recent years has been toward​ ________. A. higher formalization of jobs B. increased work specialization C. less employee empowerment D. more centralization E. wider spans of control

E. wider spans of control