MGT363 Ch 8-11

_____ refer to employees who have an assignment to manage an operation abroad without being located in that country. Virtual expatriates Market mavens Offshore employees Intrapreneurial employees

virtual expatriates

_____ is a computer-based technology that provides trainees with a three-dimensional learning experience. Podcasting Virtual reality Webcasting Shared media

virtual reality

A _____ collects and archives learning experiences in the form of statements that can be organized and presented in a meaningful way. ACRONYM Learning Records Store (LRS) Learning Management System (LMS) Social Network Support System (SNSS) Just-in-Time Learning System (JITLS)

LRS

The _____ is a personality assessment tool used for team building and leadership development that identifies employees' preferences for energy, information gathering, and decision making. Wonderlic Personnel Test Myers-Briggs Type Inventory Boston Consulting Group matrix 360-degree feedback method

Myer briggs type inventory

The process of developing a succession plan typically begins with _____. PICK LETTER a. identifying the employees included in the succession plan b. identifying the positions included in the succession plan c. developing standards to evaluate positions d. determining ways to measure employee potential

b

_____ refers to giving employees the option of choosing when to work during the workday or workweek. Telecommuting Compressed workweek Job autonomy Flextime

flextime

In the _____ stage, individuals are concerned with keeping their skills up to date and being perceived as someone who is still contributing to the company. exploration decline establishment maintenance

maintenance

_____ prepares expatriates for their return to the parent company and home country. Repatriation Immigration Emigration Inpatriation

repatriation

_____ refers to directly translating an instructor-led, face-to-face training program to an online format. Repurposing Rapid prototyping Self-directedness Webcasting

repurposing

Which of the following is not one of the major skills and competencies required for trainers to be successful now and in the future? Designing learning space and content in technology-driven environments Use of multimedia tools Delivering and packaging training in different formats for beginners and experts Repurposing live instruction to online instruction

repurposing live instruction to online instruction

The use of social media as a learning tool will be ineffective in a company that _____. has a significant number of Millennials requires substantial teamwork requires centralized decision making has geographically dispersed employees

requires centralized decision making

Which of the following relates to employees making a transition into life without work? Retirement Retrenchment Retreatment Recycling

retirement

_____ grant(s) a temporary leave of absence from the company. Job enlargement Apprenticeships Sabbaticals Job rotation

sabbaticals

The _____ Act is designed to assist states in building school-to-work systems that prepare students for high-skill, high-wage jobs or for future education. School-to-Work Opportunities Workforce Innovation and Opportunity Workforce Investment Sector Partnership

school to work opportunities

YouTube is a typical example of _____. a shared workspace shared media a microblog an online chat room

shared media

Which of the following is not measured by the Myers-Briggs Type Inventory (MBTI)? Extraversion v. introversion Stability v. neuroticism Thinking v. feeling Sensing v. intuition

stability v. neuroticism

In the nine-box grid, high-potential and high performing employees who should be developed for leadership positions in the company are termed _____. core employees star performers strong contributors subject experts

star performers

_____ refers to a company's ability to make a profit without sacrificing the resources of its employees, the community, or the environment. Sustainability Accountability Diversity training Eco-management

sustainability

In upward feedback, managers' behaviors or skills are evaluated by _____. their bosses their peers their subordinates external customers

their subordinates

Which of the following is a disadvantage of distance learning? Travel costs for the company Weather conditions and satellite glitches The inability to bring content experts into a classroom One-way communication between people

weather conditions and satellite glitches

Online training is best provided _____. during the trainees' personal time during breaks in the trainees' normal workday at the employee's desktop without time away from the job with 1-2 hour training modules rather than a full-day training session

with 1-2 hour training modules rather than a full day training session

The cornerstone of the _____ system is One-Stop service delivery, which unifies numerous training, education, and employment programs into a single, customer-friendly system in each community. workforce investment school-to-work opportunities dual-career-path social security

workforce investment

According to the nine-box grid, the development plan for employees with outstanding performance but low potential typically emphasizes _____. PICK LETTER a. finding them experiences that will continue to facilitate creativity and innovation b. moving them to a position that best matches their skill set c. performance improvement in their current position d. developing them for leadership positions in the company

a

Which of the following is a characteristic associated with the long-term success of diversity programs? PICK LETTER a. Diversity programs are evaluated using metrics such as sales and promotion rates. b. Managers are blamed for problems. c. Manager involvement in diversity programs is optional and not mandatory. d. Diversity programs are "one-shot" efforts.

a

Which of the following is not a common RID strategy? PICK LETTER a. Ensuring that instructional content and process are developed simultaneously b. Adapting existing materials c. Developing a learning system instead of an instructional system d. Combining steps of the process

a

Which of the following is true of coaching employees? PICK LETTER a. Coaching involves providing resources such as mentors, courses, or job experiences. b. A good coach is an individual who knows all. c. A good coach has a strong desire to tell others what to do. d. Employees who are going to be coached need to be concerned with their reputation.

a

Which of the following statements is true of learning management systems (LMS)? PICK LETTER a. An LMS helps companies understand the strengths and weaknesses of their employees, including where talent gaps exist. b. If a company wants to develop an LMS, it needs to have an online learning environment that is under the control of the instructors. c. The major reason that companies adopt an LMS is to decentralize the management of learning activities. d. An LMS increases a company's costs related to training.

a

_____ tracks learning activities and costs, and relates learning results to product revenues or sales goals. A learning management system (LMS) An embedded learning system Social learning Cloud computing

a learning management system

Job enlargement refers to the process of _____. hiring more people for the same job category moving employees up the organizational hierarchy adding challenges or new responsibilities to an employee's current job adding more jobs in a department to reduce stress

adding challenges or new responsibilities to an employees current job

An in-basket exercise is typically designed to measure ____. psychomotor skills administrative skills conflict resolution skills emotional intelligence

administrative skills

Which of the following is a criticism of the traditional training design model? PICK LETTER a. The trainer is the least important component of the design. b. It is a linear approach driven by subject-matter experts. c. It assumes that the training content is unstable. d. It takes very little time compared to the rapid instructional design model.

b

Which of the following is a disadvantage of job hopping? PICK LETTER a. Job hopping makes it difficult for a company to downsize if necessary. b. Job hopping makes it difficult to sustain continuity in employee-customer relationships. c. Job hopping reduces a company's opportunity to hire employees with a variety of experiences. d. Hiring employees who job hop decreases the company's flexibility and adaptability.

b

Which of the following is not true regarding the effectiveness of online learning? PICK LETTER a. Online instruction is more effective than face-to-face learning for declarative knowledge. b. Online instruction is better than classroom instruction for procedural knowledge. c. Trainees who benefit most are those who take more time and practice more. d. Online learning is not effective for all learners, particularly those with low computer self-efficacy.

b

Which of the following is true of early retirement programs? PICK LETTER a. They should be an integral part of a strategy to lay off employees. b. Eligibility is usually based on age and years of service. c. These programs should be informal. d. These programs are often involuntary.

b

Which of the following statements is most true regarding dual career paths? PICK LETTER a. They were designed to enhance work-life balance for working families. b. They were designed to help chart future employment prospects for individual contributors. c. They were designed to primarily meet the needs of Millennials. d. There were designed to help with early retirement.

b

Which of the following statements is true about the differences between training and development? PICK LETTER a. Training is future-oriented, while development focuses more on present issues. b. Training focuses on preparing employees for current jobs, but development prepares them for other positions. c. Use of work experiences is greater in training than it is in development. d. Employee participation in training is voluntary, but participation in development is mandatory.

b

Which of the following statements is true of rapid instructional design (RID)? PICK LETTER a. Resources that are devoted to design and delivery of instruction cannot be reallocated. b. Instructional content and process can be developed independently of each other. c. Rapid instructional design is a self-serviced, modifiable, and on-demand computing system that provides information technology infrastructure over a network. d. Rapid instructional design refers to a company that provides software for a specific application.

b

An employee's protean career is _____. controlled by the availability of positions in a company limited to achievements at work based on the feeling of pride that comes from achieving life goals primarily determined through signals the employee receives from the company

based on the feeling of pride that comes from achieving life goals

_____ involves collecting information about users' activities, analyzing data to identify patterns and trends, and understanding how these trends link to business goals and outcomes. Social network analysis Artificial intelligence Tin Can API Big data

big data

In a(n) _____ type of simulation, trainees are presented with a situation and asked to make a decision that enables them to progress through the simulation. decision-making branching story virtual lab interactive spreadsheet

branching story

Legal action against a company is not warranted when _____. PICK LETTER a. employees incur injuries during training conducted by the company b. employees incur injuries or damages in training conducted by a vendor or consultant c. the company uses small amounts of copyrighted material as per the fair use doctrine d. decisions about training and development opportunities are made on the basis of age

c

Which of the following is a disadvantage of training through virtual worlds? PICK LETTER a. It is ineffective for employees who are not in the same location or country to have access to training. b. It has no scope for teamwork exercises and group problem solving. c. It is inappropriate for learners totally new to the work world, as it may confuse and overwhelm them. d. It fails to provide a place to meet with trainers, managers, or other employees who can serve as teachers.

c

Which of the following is a feature of cloud computing? PICK LETTER a. It provides access to applications and information solely through personal computers. b. It restricts access to large company databases. c. It can be delivered on-demand via the Internet or restricted to use by a single company. d. It restricts access to tools for workforce analytics.

c

Which of the following is a limitation of 360-degree feedback? PICK LETTER a. Managers' behaviors are evaluated only by subordinates. b. Employees cannot compare their own personal evaluations with the views of others. c. A facilitator may be needed to help interpret the results. d. The feedback is difficult to link to development plans.

c

Which of the following is an advantage of simulations? PICK LETTER a. Simulations provide learning situations with a high degree of human contact. b. Trainees do not have to acquire any prior knowledge while playing a game. c. Simulations can safely put employees in situations that would be dangerous in the real world. d. Compared to most other training methods, development costs are lower.

c

Which of the following makes a socialization program ineffective? PICK LETTER a. Including information on technical aspects of the job b. Introducing the employee to company-related rules and regulations c. Restricting interactions between new hires and current employees d. Tracking employee progress at different points up to one year

c

Which of the following statements is true of technology's influence on training and learning? PICK LETTER a. New technologies have increased the administrative costs associated with delivering training. b. New training technologies will totally replace face-to-face instruction. c. New technologies give employees access to and control of their own learning through relationships and collaborations with others. d. New technologies have made training less lifelike.

c

_____ involves changing one's major work activity after having been established in a specific field. Job repositioning Job novelty Career recycling Telecommuting

career recycling

Which of the following statements is false regarding cloud computing? Cloud computing allows employees to more easily access information and training. Cloud data can be used to store learning data in a "warehouse." Cloud computing allows for greater artificial intelligence. Cloud computing allows for greater access to workforce analytics tools.

cloud computing allows for greater artificial intelligence

Which of the following is not a common content area for onboarding programs? Compliance Clarifying Culture Compensation

compensation

Which of the following is not a benefit of MOOCs? Completion rates are high. They are low cost, accessible, and cover a wide range of topics. Learning happens through engaging short lectures combined with interaction with the course material, other students, and the instructor. They emphasize applying knowledge and skills using role plays, cases, and projects.

completion rates are high

All of the following are examples of RID strategies except _____. combining different steps of the design process such as analyses and evaluation conducting separate analyses of training needs and learning outcomes developing instruction around job aides using shortcuts, such as existing records for needs assessment

conducting separate analyses of training needs and learning outcomes

Social network analysis _____. PICK LETTER a. is an application that suggests how to modify behavior and be more responsive to team members b. provides realistic, life-sized holographic projections c. identifies performance gaps or deficiencies and examines training as one possible solution d. is a mapping tool that can be used to reduce costs and improve communications within an organization

d

The difference between formal training programs and embedded learning is that _____. PICK LETTER a. embedded learning focuses more on long-term competencies b. formal training programs include task-specific content c. formal training programs focus on providing short-term knowledge d. embedded learning focuses on learning that is integrated with knowledge management and occurs on the job as needed

d

Which of the following causes overseas assignments to fail? PICK LETTER a. Including an employee's family in orientation programs b. High tolerance of ambiguity c. Asking employees to self-manage the repatriation process d. Developing technical skills over cross-cultural preparation

d

Which of the following involves collaboration and non-learning technologies, such as microblogs, and is integrated with knowledge management? Transformative learning Embedded learning Experimental learning Adventure learning

embedded learning

Which of the following is true of high-performance work systems? These systems place the least importance on interpersonal skills. Employees need to focus on developing technical skills only. Total quality management has no relevance to such systems. Employees should understand the entire service and production system.

employees should understand the entire service and production system

In the ________ stage, individuals are largely concerned with achieving more responsibility and financial success exploration decline establishment maintenance

establishment

_____ are used as a support tool that employees refer to when they have problems or decisions that they feel exceed their current knowledge and skills. Expert systems Virtual worlds Branching stories Virtual labs

expert systems

Increased use of contingent workers and increased flexibility to meet customer needs will lead training departments to have a greater focus on _____. traditional training methods lecture and presentation methods expert systems and electronic performance support systems employee development

expert systems and electronic performance support systems

Which of the following is the best way to provide training for international assignments with a high level of cultural and job novelty that require a good deal of interpersonal interaction with host nationals? Standard lecture method Group-building method Self-paced learning Presentation method

group building method

The use of simulations has been limited by their _____. inability to incorporate situations that a trainee might encounter inability to be used on a desktop computer need for employees to travel to a central training location high development costs

high development costs

Which of the following is not a common limitation of 360-degree feedback? Informality of the process Time demands placed on raters Potential retaliation against raters Failing to provide opportunities for employees to act on the feedback

informality of the process

In a virtual lab type of simulation, trainees _____. interact with a computer representation of the job for which they are being trained are given a set of business rules enter their decisions into a spreadsheet that shows how the decisions affect the business are presented with a situation and asked to make a choice or decision

interact with a computer representation of the job for which they are being trained

Which of the following statements about embedded learning is true? It excludes social learning. It includes real-time content and simulations that are accessible during work. It is independent of knowledge management. It focuses heavily on employee development.

it includes real time content and simulations that are accessible during work

_____ refers to employees changing jobs, usually between companies, every two to three years. Job hopping Job rotation Job migration Job skipping

job hopping

_____ gives employees a series of job assignments in various functional areas of the company or movement among jobs in a single functional area. Job rotation Job enlargement Onboarding Externship

job rotation

_____ refers to having two employees divide the hours, responsibilities, and benefits of a full-time. Job rotation Job sharing Job enlargement Job shadowing

job sharing

Which of the following is a disadvantage of virtual expatriates? They... expose the family to the culture shock of an overseas move. are more costly than traditional expatriates. lack a strong personal relationship with local employees. have no interactions with the home office.

lack a strong personal relationship with local employees

Which of the following statements is true about demands of managers? Managers are demanding that training departments increase the number of courses offered without directly addressing a business issue. Managers are demanding shorter courses. Managers are demanding more detailed curricula. Managers are demanding greater competition among trainees.

managers are demanding shorter courses

A _____refers to software tools that enable communication in short bursts of text, links, and multimedia through stand-alone applications or through online communities blog wiki microblog shared media

microblog

Which of the following technology-based training methods provides the least opportunity for learner-instructor interaction? Virtual reality Mobile learning Social media learning Blended learning

mobile learning

The core employees in the nine-box grid are those with _____. high potential and high performance low potential and outstanding performance high potential and low performance moderate potential and solid performance

moderate potential and solid performance

_____ is a way to reduce head count and lower labor costs. Offering an early retirement plan Encouraging flextime Job hopping Compressing the workweek

offering an early retirement plan

____ involves employees transitioning from full-time employment to full-time retirement by working part-time. Compressed retirement Early retirement Phased retirement Golden parachute retirement

phased retirement

In assessment centers, scheduling exercises typically evaluate _____. leadership skills problem-solving abilities oral communication skills psychomotor skills

problem solving abilities

In the _____ stage of the career management process, employees receive information on how the company evaluates their skills and where they fit into the company's plans. action planning self-assessment goal setting reality check

reality check

_____ refers to the learner's involvement with the training material and assessing their progress toward learning. Repurposing Rapid prototyping Metacognition Self-regulation

self regulation

_____ refers to learning from others through face-to-face interactions. Transformative learning Experimental learning Social learning Discovery learning

social learning

Anderson Enterprises, an advertising firm, planned to make its communication process more effective and interviewed employees to determine the flow of information in the organization. Flow charts were then created that depicted the way information was passed on to every member in the team. They also prepared maps to show interactions among different departments. Which of the following approaches is being used? Social network analysis Just-in-time learning Rapid instructional design (RID) Cloud computing approach

social network analysis

To create a positive online learning experience, _____. content that is unrelated to the learning objectives should be included the use of multiple types of media should be avoided as they may be distracting there should be prompts to promote self-regulation modules should be fairly long to promote overlearning

there should be prompts to promote self regulation