MGT_Finals_(Chapter 20 Quiz)

In automation, which of the following sends instructions to the automatic machine? a) control mechanism b) sensors c) feedback d) steering system e) agrimation

a) control mechanism

When designing operations systems, one should start by determining the ____. a) layout b) product-service mix c) location of the market d) location e) capacity

b) product-service mix

What is an economic measure of efficiency that summarizes the value of outputs relative to the value of the inputs used to create them? a) reliability b) productivity c) capacity d) output-input ratio e) performance

b) productivity

Which of the following is a source of control for raw materials? a) marketing b) purchasing models and systems c) high-level production scheduling systems d) shop floor control systems e) distribution control systems

b) purchasing models and systems

Which of the following is essential in making employee involvement work? a) supervision b) rewards c) union agreement d) job rotation e) expertise in one job

b) rewards

What is the comprehensive evaluation of all work activities, materials flows, and paperwork to determine the worth and appeal that they add for customers? a) acceptance sampling b) value-added analysis c) in-process sampling d) benchmarking e) six sigma

b) value-added analysis

To increase efficiency, RDC subcontracts its payroll operations to PayCorp. This is an example of ____. a) collusion b) outsourcing c) benchmarking d) acceptance sampling e) Six Sigma

b) outsourcing

A firm that does an analysis of competitor's products in order to incorporate those features into its own offerings is using what approach? a) six sigma b) acceptance sampling c) benchmarking d) collusion e) outsourcing

c) benchmarking

As a financial planner for a large organization, Nour meets with clients and advises them on investments and retirement planning. What type of organization does Nour work for? a) manufacturing b) utility c) operations d) service e) technology

d) service

Which of the following is the process of learning how other firms do things in an exceptionally high-quality manner? a) outsourcing b) reducing cycle times c) value-added analysis d) statistical quality control e) benchmarking

e) benchmarking

The dimension of quality that refers to the degree to which a product's design and operating characteristics meet established standards is ____. a) features b) serviceability c) reliability d) durability e) conformance

e) conformance

Which of the following dimensions of quality refers to a measure of product life? a) features b) perceived quality c) serviceability d) reliability e) durability

e) durability

The ____ layout is used when the organization is creating a few very large and complex products. a) process b) product c) cellular d) distributed e) fixed-position

e) fixed-position

All of the following are basic kinds of inventories EXCEPT ____. a) finished goods b) in-transit c) work in process d) raw materials e) human resources

e) human resources

Which of the following is a process of subcontracting services and operations to other firms that can perform them cheaper or better? a) outsourcing b) statistical quality control c) value-added analysis d) benchmarking e) reducing cycle times

a) outsourcing

Which of the following inventory types provides ready supply of products on customer demand and enables long, efficient production runs? a) procurements inventory b) in-transit inventory c) raw materials inventory d) finished goods inventory e) work-in-process inventory

d) finished goods inventory

Carrington is one of the best restaurants in Chicago. Carrington's chefs have made arrangements with local farmers to provide fresh and high-quality vegetables and fruits. In the context of total quality management, the chefs are focusing on ____. a) technology b) strategic commitment c) methods d) materials e) employee involvement

d) materials

Rather than relying on hundreds of suppliers, RDC Corp. has recently reduced its number of suppliers and negotiated several special production delivery arrangements. This reflects changes in RDC's ____. a) facilities management b) inventory management c) automation d) purchasing management e) finished goods control

d) purchasing management

Which of the following has become one of the most competitive points in business today? a) ISO 14000 b) costs c) productivity d) methods e) quality

e) quality

Which of the following inventory types provides the components needed to make the product? a) in-transit b) finished goods c) merchandise d) work-in-process e) raw materials

e) raw materials

What is the process of managing operations control, resource acquisition and purchasing, and inventory to improve overall efficiency and effectiveness? a) design management b) technology management c) quality control d) productivity control e) supply-chain management

e) supply-chain management

If the product is a physical good, operations create value and provide ____ utility by combining many dissimilar inputs to make something that is more valuable than the actual cost of the inputs used to create it. a) place b) statistical c) form d) service e) time

c) form

Raphael is evaluating products during the production process so that needed changes can be made. Which aspect of statistical quality control is Raphael using? a) Six Sigma b) acceptance sampling c) in-process sampling d) benchmarking e) cycle time processing

c) in-process sampling

Which of the following levels of productivity represents the total level of productivity achieved by a country? a) company b) partial c) individual d) aggregate e) team

d) aggregate

Which of the following is the time needed by the organization to develop, make, and distribute products or services? a) cycle time b) Six Sigma c) in-process time d) just-in-time e) process layout time

a) cycle time

Implementing ____ requires making corrections until errors virtually disappear. a) ISO 9000:2000 b) Six Sigma c) statistical quality control d) ISO 14000 e) value-added analysis

b) Six Sigma

Azures Airlines operates international flights and offers all business-class services. The customers feel that the prices of Azures' flights are similar to other airlines, but seats are more comfortable and service is better. This quality of Azures is an example of ____. a) perceived quality b) reliability c) aesthetics d) features e) serviceability

a) perceived quality

Which of the following is concerned with buying the materials and resources needed to produce products and services? a) purchasing management b) inventory management c) quality control d) materials control e) automation

a) purchasing management

Amesly is an office furniture company. The wood, metal, fabrics, and plastics that it uses to manufacture chairs, desks, tables, and cabinets are all ____. a) resources b) outcomes c) products d) services e) output management

a) resources

In which way can a service organization take advantage of the lessons learned by manufacturing firms? a) automation technologies b) quality standards c) cellular layouts d) computer-assisted production e) procedures for purchasing raw materials

e) procedures for purchasing raw materials

Which of the following refers to buying materials and resources needed to produce products and services? a) purchasing management b) automation c) manufacturing d) inventory control e) just-in-time method

a) purchasing management

Which of the following, also called procurement, is considered to be at the heart of effective supply chain management? a) purchasing management b) materials control c) automation d) quality control e) inventory management

a) purchasing management

What is a form of business that combines and transforms resources into tangible outcomes that are then sold to others? a) exporting b) manufacturing c) licensing d) service e) outsourcing

b) manufacturing

In automation, ____ is the flow of information from the machine back to the sensor. a) design b) agrimation c) feedback d) input instruction e) control mechanism

c) feedback

The physical positioning or geographic site of an office or factory is a ____ decision. a) facilities b) capacity c) location d) layout e) quality

c) location

Speedy Dry Cleaning is a(n) ____ organization because it creates time utility for its customers. a) manufacturing b) agricultural c) service d) production e) optimal

c) service

Serviceability is the dimension of quality that refers to ____. a) how a product looks, feels, tastes, and smells b) the degree to which a product's design and operating characteristics meet established standards c) the speed and ease of repair d) a measure of product life e) a probability of not malfunctioning during a specified period

c) the speed and ease of repair