MHR 300 Midterm 1 Video Assignments Review

What is another name for needs in self-determination theory? a) motivators b) hygiene factors c) change inputs d) goals e) nutriments

e) nutriments

What pieces of information are needed in order for Artificial Intelligence to learn and make predictions? a) A lot of data labelled with whatever information the AI is trying to learn, and a powerful computer to make sense of all the data b) A lot of data labelled with whatever information the AI is trying to learn c) A lot of data labelled with whatever information the AI is trying to learn, a powerful computer to make sense of all the data, and more than one variable in the dataset d) More than one variable in the dataset e) A powerful computer to make sense of all the data

a) A lot of data labelled with whatever information the AI is trying to learn, and a powerful computer to make sense of all the data

Which of the following are two major questions that self-determination theory was poised to answer? a) Are there psychological needs people must fulfill in order to be motivated, and what choices would people make if no one was asking them to make those choices? b) What choices would people make if no one was asking them to make those choices, and how can people reach self-actualization? c) In what ways do people move to the next need after satisfying a previous need, and what choices would people make if no one was asking them to make those choices? d) How can people reach self-actualization, and in what ways do people move to the next need after satisfying a previous need? e) Are there psychological needs people must fulfill in order to be motivated, and how can people reach self-actualization?

a) Are there psychological needs people must fulfill in order to be motivated, and what choices would people make if no one was asking them to make those choices?

Which of the following is true of Artificial Intelligence? a)Artificial Intelligence requires a lot of data and computing power to work b) Artificial Intelligence is inherently unethical and will lead to job loss c) Artificial Intelligence does not require humans to operate d) Artificial Intelligence is capable of experiencing motivation and emotion e) Artificial Intelligence looks a lot like the robots and computer systems from Science Fiction

a) Artificial Intelligence requires a lot of data and computing power to work

According to Michael C. Bush, which of the following would a listener who connects with all types of people do? a) Be humble and deeply consider the speaker's ideas. b) maintain eye contact c) repeat what the speaker says d) engage in active listening e) adopt a compassionate demeanor

a) Be humble and deeply consider the speaker's ideas.

Tim Ryan, PWC U.S. chairman, sees which of the following as an important step for promoting workplace diversity? a) Building a strategic plan focused on embracing diversity b) Setting pay above the average pay rates in the labor market c) CEOs delegating the job of creating a diverse workforce to middle- and lower-level managers d) Similarity among the ranks in companies, causing employees to become distrustful of outsiders e) CEOs ensuring compliance with the objective of increasing diversity

a) Building a strategic plan focused on embracing diversity

According to the surveys conducted by Michael C. Bush, the CEO of Great Place to Work, roughly how many people in the world are happy or satisfied at work? a) about 40% b) about 30% c) about 70% d) about 60% e) about 50%

a) about 40%

Juvenoia refers to ________. a) an exaggerated fear about the influence of social change on young people b) social change advocated by younger generations that leads to nothing getting done c) the fear of generations that are different from your own d) bashing other generations for their negative influence on critical practices, standards, and values e) avoiding the changes advocated by younger generations

a) an exaggerated fear about the influence of social change on young people

Gender Equity Now was responsible for ________. a) creating the first standardized certification for gender equity in U.S. businesses b) providing a forum for organizational representatives who work with diversity and inclusion in organizations to trade ideas c) creating a hiring system that predicts performance that is not gender-biased d) creating a marketing platform for companies to purchase space on recruitment ads to improve diversity e) establishing a system for providing benefits packages to improve gender identity representation

a) creating the first standardized certification for gender equity in U.S. businesses

One of Zappos' core values states: "Build open and honest relationships with communication." Zappos' managers implement this core value by involving employees in the decision-making process by seeking their input. Which term best describes Zappos' approach? a) employee involvement b) job enrichment c) telecommuting d) job rotation e) flextime

a) employee involvement

Which of the following differences between Millennials and other generations is true? a) millennials are more highly educated b) Millennials are less willing to work overtime. c) Millennials are more likely to live alone. d) Millennials are less likely to stay in their jobs. e) Millennials are less likely to have student debt.

a) millennials are more highly educated

Generational differences are most likely grounded in ________. a) perception b) imagination c) reality d) both perception and reality e) perception, reality, and imagination

a) perception

Successful diversity initiatives start with _________ a) the CEO level b) an analysis of employment law violations c) developing a recruitment strategy that targets specific minorities and underrepresented groups d) an employee signing a written agreement to be less biased in interactions with coworkers e) raising pay

a) the CEO level

Which of the following is a condition that led to the Artificial Intelligence (AI) revolution? a) Increases in computing power, ideas from the AI international convention b) Increases in computing power, the Internet and Social Media c) Increases in computing power, the invention of machine learning software d) The Internet and Social Media, the publication of the first machine learning algorithm e) The Internet and Social Media, the invention of machine learning software

b) Increases in computing power, the Internet and Social Media

which of the following are components of emotional intelligence? a) Ability to change your emotions and the ability to change others' emotions b) Knowledge about your own emotions, knowledge about others' emotions, and the ability to reason about emotions c) Ability to reason about emotions and the ability to change your emotions d) Knowledge about others' emotions and the ability to change others' emotions e) Knowledge about your own emotions and the ability to change your emotions

b) Knowledge about your own emotions, knowledge about others' emotions, and the ability to reason about emotions

You are an executive tasked with understanding potential applications of Artificial Intelligence in your company, which is a major fast-food chain that operates worldwide. Which of the following applications of AI would be the best, most realistic option to explore? a) Mining demographics data on customers and covertly customizing the price for each person based on their personal characteristics b) Maintaining a profile of what customers typically order and using Artificial Intelligence to suggest other items, combinations, or deals c) Monitoring each customer when they are away from the restaurant to learn their daily habits and predict when they may become hungry d) Implementing a team of robots to handle in-person customer complaints at each restaurant location e) Monitoring all employees across all restaurant locations, collecting data on productivity, break times, and sales performance to determine when to intervene

b) Maintaining a profile of what customers typically order and using Artificial Intelligence to suggest other items, combinations, or deals

Which of the following is a fundamental difference between Maslow's hierarchy and Deci and Ryan's self-determination theory? a) Maslow's hierarchy suggests social-belongingness is the most important need, whereas self-determination theory does not prioritize one need above others. b) Maslow's hierarchy suggests one need must be filled before focusing on another, whereas self-determination theory does not require this. c) there are no fundamental differences between the two needs theories. d) Maslow's hierarchy contains need for affiliation, which is a very different need compared with those in self-determination theory. e) In self-determination theory, need for relatedness is the most important need, whereas Maslow's hierarchy does not prioritize one need above others.

b) Maslow's hierarchy suggests one need must be filled before focusing on another, whereas self-determination theory does not require this.

What does Matt Mullenweg feel is equally distributed and what does he believe is unequally distributed? a) Talent is equally distributed, but intelligence and opportunity are not. b) Talent and intelligence are equally distributed, but opportunity is not. c) Talent and opportunity are equally distributed, but the ability to collaborate is not. d) Opportunity is equally distributed, but the ability to collaborate is not. e) Opportunity and intelligence are equally distributed, but talent is not.

b) Talent and intelligence are equally distributed, but opportunity is not.

Which of the following is true about effective emotional intelligence training? a) it only improves clinical outcomes like anxiety or stress b) it takes time and effort to develop c) it can be acquired quickly d) it must be learned on the job to be effective e) it must be learned as a child to be effective

b) it takes time and effort to develop

Zappos distributes compensation based on an established formula designed around the company's profitability. This is an example of ________. a) gainsharing b) profit-sharing c) an employee stock ownership plan d) a piece-rate pay plan e) merit-based pay

b) profit-sharing

Some interpretations of Maslow's hierarchy of needs suggest that people move from satisfying the most basic needs toward achieving higher needs. Which of the following represents the proper order of need satisfaction, from most basic (1) to higher-level (5)? a) 1. Love and belonging; 2. Self-esteem; 3. Self-actualization; 4. Physiological; and 5. Safety and security b) 1. Self-esteem; 2. Self-actualization; 3. Physiological; 4. Safety and security; and 5. Love and belonging c) 1. Physiological; 2. Safety and security; 3. Love and belonging; 4. Self-esteem; and 5. Self-actualization d) 1. Safety and security; 2. Love and belonging; 3. Self-esteem; 4. Self-actualization; and 5. physiological e) 1. Self-actualization; 2. Physiological; 3. Safety and security; 4. Love and belonging; and 5. Self-esteem

c) 1. Physiological; 2. Safety and security; 3. Love and belonging; 4. Self-esteem; and 5. Self-actualization

You are a manager and you are looking to apply self-determination theory to harness employee motivation. Which of the following needs would you be focusing on? a) Physiological, power, and autonomy b) Self-actualization, power, and achievement c) Competence, autonomy, and relatedness (relationships) d) power, competence, and autonomy e) Achievement, self-actualization, and autonomy

c) Competence, autonomy, and relatedness (relationships)

You are an executive tasked by your supervisor with introducing a new program to control end-of-year bonus allocations. A number of other executives have told you that the employees are not happy about the program. Which of the following actions would most likely result in happier employees? a) Follow through with the program without directly acknowledging these employees—once they see the results of the program, they will probably be satisfied. b) Reiterate to employees that the bonus allocation program is there for a reason and assert that it is completely fair. c) Consult with each employee and truly listen to them and their concerns. Ask if they have any solutions to the problem and seriously consider them when you revise and implement the plan. d) Actively listen to employees' concerns to let them express their unhappiness, but otherwise move forward with the program. e) Entrust bonus allocations to the employees—they should get to choose how much of the bonus they receive.

c) Consult with each employee and truly listen to them and their concerns. Ask if they have any solutions to the problem and seriously consider them when you revise and implement the plan.

What is an indication of a successful diversity training program? a) Employees who do not become aware of unconscious biases remain at the same hierarchical level. b) Employees openly discuss what they dislike about their work environment. c) Employees build an awareness of unconscious biases. d) Employees receive immediate job promotions. e) Employees who do not become aware of unconscious biases are fired.

c) Employees build an awareness of unconscious biases.

Which of the following are tenets of workplace culture that are typically most important to women, according to Sara Sanford? a) Unlimited vacation time, healthcare for dependents, and feeling like one's ideas are heard and credited b) Unlimited vacation time and healthcare for dependents c) Healthcare for dependents and feeling like one's ideas are heard and credited d) Feeling like one's ideas are heard and credited, and unlimited vacation time e) Healthcare for dependents and stock options

c) Healthcare for dependents and feeling like one's ideas are heard and credited

________ are possible reasons for why people are fearful of younger generations. a) Legitimate differences between generations that leads to conflict and nostalgia leading to negative comparisons between yesterday's and today's youth b) Generation-defining events that alter collective perspectives and jealousy toward younger generations and their more readily available resources c) Internal alarm systems from evolutionary biology and nostalgia leading to negative comparisons between yesterday's and today's youth d) Legitimate differences between generations that leads to conflict and jealousy toward younger generations and their more readily available resources e) Internal alarm systems from evolutionary biology and generation-defining events that alter collective perspectives

c) Internal alarm systems from evolutionary biology and nostalgia leading to negative comparisons between yesterday's and today's youth

Many limitations and concerns with Artificial Intelligence (AI) have been brought up both in this video and in the textbook. Which of the following is a reasonable way to address these limitations? a) The results of Artificial Intelligence applications are so accurate, they should always be utilized and considered. b) Use Artificial Intelligence in as many decisions as possible, including big life decisions. c) Supervise Artificial Intelligence, so that the human operator can compensate for the machine's failure to see "the big picture." d) Use Artificial Intelligence to automate routine tasks as they will make work easier in the long run. e) Have people affected by Artificial Intelligence sign a waiver so they are aware their privacy is being violated in advance.

c) Supervise Artificial Intelligence, so that the human operator can compensate for the machine's failure to see "the big picture."

Which of the following is a gender equity issue with modern performance appraisals? a) Women are often evaluated on their aggressiveness, not on their warmth. b) Women are often evaluated on their appearance, not on their personality. c) Women are often evaluated on their personality, not on their job performance. d) Women are often evaluated on their job performance, not on their personality e) Women are often evaluated on their personality, not on their appearance.

c) Women are often evaluated on their personality, not on their job performance.

Actors who come to the Orpheus Group Casting for auditions often feel that they could have accurately predicted the outcome of their audition after the outcome was already known. This belief is known as ________. a) availability bias b) escalation of commitment c) hindsight bias d) risk aversion e) confirmation bias

c) hindsight bias

Without building diversity, companies will find it difficult to ________. a) achieve growth b) foster employee innovation c) recruit and retain talent d) remain in business e) control labor costs

c) recruit and retain talent

Moving the gender checkbox to the end of the application would most likely be a solution to reduce ________. a) exclusion b) sexual harassment c) stereotype threat d) deep-level diversity e) incivility

c) stereotype threat

Why does Matt Mullenweg, CEO of Automattic, choose not to use the term "remote" workforce? a) The term "remote" workforce refers to nonessential employees based on their roles in achieving competitive advantage. b) The term "remote" workforce symbolically separates and isolates people. c) The term "remote" workforce refers to employees whose jobs cannot be performed in a traditional office. d) The term "remote" workforce suggests that some people are essential while others are not. e) The term "remote" workforce refers to employees who are located in other countries.

d) The term "remote" workforce suggests that some people are essential while others are not.

Which of the following best represents researchers' concern with emotional intelligence? a) They believe that emotional intelligence is not capable of being developed or improved. b) They believe people misuse the concept and apply it in ways that cause harm to others. c) They believe that emotional intelligence does not really matter in workplaces. d) They believe that emotional intelligence is not adding anything new—it is just "reinventing the wheel." e) They believe that emotional intelligence does not really predict important workplace outcomes like profitability.

d) They believe that emotional intelligence is not adding anything new—it is just "reinventing the wheel."

Why is it important for employees who are distributed across geographic areas to document as much as possible? a) Without documentation, employees will be completely uncoordinated. b) Without documentation, employees will overstate their accomplishments. c) Without documentation, the company cannot defend itself in lawsuits. d) Without documentation, it is likely that people will feel out of the loop. e) Without documentation, employees may feel freer to come up with creative solutions in their work.

d) Without documentation, it is likely that people will feel out of the loop.

The developmental stake hypothesis suggests that perceived generational differences are based on your ________. a) intelligence and personality b) personality traits and age c) mood, personality, and intelligence d) age and stage of life e) gender identity and stage of life

d) age and stage of life

By having employees work together in the same physical space once per year, Matt Mullenweg maintains that ________. a) employees will compete for the boss's attention b) employees will not get any work done because they want to get to know each other c) employees will develop a sense of tradition and belongingness d) employees will feel aligned, they are on the same page as far as work goes, and they will build a deeper connection e) employees will form cliques

d) employees will feel aligned, they are on the same page as far as work goes, and they will build a deeper connection

The co-founders of Orpheus Group Casting state that they often know immediately if actors will fit the roles for which they are auditioning. This indicates that the co-founders use, in part, ________, perhaps the least rational way of making decisions. a) contrast effect b) stereotyping c) bounded rationality d) intuitive decision making e) satisficing

d) intuitive decision making

The periodic shifting of an employee from one task to another with similar skill requirements at the same organizational level, such as Zappos' employees do during training, is known as ________. a) flextime b) telecommuting c) job engagement d) job rotation e) job sharing

d) job rotation

The owners of Orpheus Group Casting are trying to change ________ about certain groups of people. That is, they are trying to change the process by which individuals organize and interpret sensory impressions in order to give meaning to their environment. a) the halo effect b) the contrast effect c) stereotypes d) perceptions e) an attribution theory

d) perceptions

In one meta-analysis, the relationship between emotional intelligence and job performance disappeared after statistically controlling for ________. a) demographics and age b) job satisfaction and organizational commitment c) organizational tenure and relationship with supervisor d) personality and intelligence e) popularity and perceived supervisor support

d) personality and intelligence

When the managers of Orpheus Group Casting receive a new client, they first read the script and determine that there is an opportunity that requires a solution. This indicates which step of creative behavior? a) information gathering b) creative potential c) idea generation d) problem formulation e) idea evaluation

d) problem formulation

Actors who audition through Orpheus Group Casting may receive positive and negative feedback from their audition. Which term refers to the tendency of actors to accept positive feedback and reject negative feedback? a) stereotyping b) contrast effect c) halo effect d) self-serving bias e) selective perception

d) self-serving bias

What does Matt Mullenweg feel will happen to employees who are required to work in a traditional office environment? a) Employees will socialize too much and be unproductive. b) productivity will increase c) Competition with coworkers will increase. d) The effects on employee collaboration will increase. e) Employees will feel they are not in control of their work.

e) Employees will feel they are not in control of their work.

Which of the following is a business benefit of happy or satisfied employees at work, according to Michael C. Bush? a) Organizations with happy employees like to go above and beyond in their jobs, doing more than they are required to do. b) Organizations with happy employees tend to reach higher performance standards than those with unhappy employees. c) Organizations with happy employees save money, despite needing to spend money to keep their employees happy in the long run. d) Organizations with happy employees save money, as they have to deal with less negative consequences of unhappy employees. e) Organizations with happy employees have three times the revenue growth as those with unhappy employees.

e) Organizations with happy employees have three times the revenue growth as those with unhappy employees.

You are a newly appointed executive responsible for diversity initiatives at a large corporation. Which of the following is most important to focus on? a) The number of applicants who identify as women b) The total percentage of board members who identify as women c) The explicit policies that promote (or do not promote) gender equity d) The total percentage of employees who identify as women e) The informal, under-the-surface factors that affect equity, like mentorship availability

e) The informal, under-the-surface factors that affect equity, like mentorship availability

Zappos allows the customer service representatives to talk to callers with no prewritten script or time limit, which allows the employees to have more control over the planning and execution of their work. This is an example of ________. a) job rotation b) telecommuting c) flextime d) motivation e) job enrichment

e) job enrichment

Although all occupations may benefit from emotional intelligence training to some degree, which of the following occupations might benefit most from it? a) landscapers b) streetcar operators c) mechanics d) proofreaders e) nurses

e) nurses

Zappos' employees feel as though they are directly affecting the lives of other people by providing great customer service through personal conversations with customers rather than through scripted roles. Which term best describes this core dimension of a customer service job at Zappos? a) autonomy b) task identity c) feedback d) skill variety e) task significance

e) task significance

Carlos Brito, CEO of AB InBev NV, indicates the need for a diverse workforce because ________. a) solutions to problems will be found more quickly b) companies generally have not effectively complied with laws pertaining to employment status c) competition among companies for talent will decrease d) employees stop reporting discrimination and harassment incidents e) the world has become more complex as have problems that require a diversity of thought and perspectives to solve them

e) the world has become more complex as have problems that require a diversity of thought and perspectives to solve them

What two factors did the management at Four Seasons put into practice when they told employees to "do whatever you think is right" when dealing with customers? a) trust and learning b) fairness and listening c) trust and fairness d) respect and fairness e) trust and respect

e) trust and respect