MHR unit 4

Norming

the third stage of team development, in which team members begin to settle into their roles, group cohesion grows, and positive team norms develop

recent research shows that in early stages of development, teams perform better when members have a high:

tolerance for uncertainty

groups routinely outperform individuals, particularly in quantitative tasks

true

task roles enable a group to define, clarify, and pursue a common purpose

true

teams are a cornerstone of work life in today's organizations

true

trust of character is known as contractual trust

true

communication trust is:

trust of disclosure

teams that work together over time and distance via electronic media to combine efforts and achieve common goals are:

virtual teams

which of the following is not a way to reduce social loafing?

increase group size

Formal groups fufill two basic functions:

individual and organizational

in a self-managed team:

leadership responsibilities often shift as members step up

About __ of the population believes business leaders and government officials will tell the truth when confronted with a difficult issue

less than 1/5th

Tracy has been part of a work group for some weeks now. She has slowly become well-acquainted with the other members and even made some new friends. Although in the beginning there were a few arguments and fights, they were resolved with time and Tracy feels a definite sense of team spirit that gets her excited about work. According to Tuckman's five-stage model of group development, which of the following stages is Tracy's groups experiencing?

norming

group cohesiveness, when it occurs, tends to develop during which stage of the group development process?

norming

which of the following statements about norms is not true?

norms are typically written down and discussed openly by groups

As part of a work team in his office, it is Larry's job to make photocopies of relevant materials and hand them out to the team members during meetings. Which of the following task roles is Larry performing in his work team?

procedural technician

a ____________ is a set of expected behaviors for a particular position

role

Sarah and Bill were recently hired at the local manufacturing plant. Before being hired, they were interviewed by the team members with whom they were going to work. The team contained members from various areas of the manufacturing process. As part of the training process, Sarah and Bill met the other team members a number of times, and learned how to perform several administrative tasks, including scheduling work assignments for the team. Sarah and Bill's new team is an example of a(n) _________.

self-managed team

Maintenance roles foster

supportive and constructive relationships

in a study of executives from 300 companies, the most desirable soft skill named was:

teamwork

Social loafing

tendency for individual efforts to decrease as group size increases

the size of a group is limited by:

the potential for mutual interaction and awareness

a group member who says ________ is performing a task role

"Let's focus on the main goal here. What are we trying to accomplish?"

Consensus group down side

- May be difficult to reach a consensus - May be very time consuming

Consensus group (1-4 options, 4 blocks it) benefits

-All members feel that they have had an equal opportunity to influence the decision -The best way to make decisions, if you have the time

Ranking group benefits

-Democratic -Does not rely on immediately identifying best decision

Negative minority (least popular idea is voted off) group benefits

-Democratic so buy-in likely -Does not rely on immediately identifying best decision

Authority groups downsides

-Does not maximize strength of group -Individual that decides may not have most expertise -Group may not be bought into decision

Majority group benefits

-Fast -Democratic so buy-in likely

Forming

-Group members tend to be uncertain and anxious about their roles, the people in charge and the group's goals. mutual trust is low, but some conflict among group members' is beneficial

Majority group downsides

-Majority often overwhelms minority (creates fault lines) -Groupthink

Unanimity group downsides

-May be impossible -Very slow

Authority groups benefits

-Reliance on the person with most expertise -Very fast

Negative minority (least popular idea is voted off) group downsides

-Resentment from your idea being voted down -Low support since it's the "least worst" idea -Slow

Ranking group downsides

-Slow -Low support since its just the total of rankings

Best team size has

9 or fewer members

Competence trust is:

Capability

3 C's of effective teams

Charters and strategies, composition, capacity

3 C's of team players

Committed, collaborative, competent

Which of the following is not one of the competencies (Cs) of effective teams?

Competitiveness

Two main success factors from Google's Aristotle Project

Equality in conversational turn-taking and ostentatious listening/social sensitivity

It is clear from research that personal friendship helps organizational productivity.

False

Peter is part of a newly formed work group. He has been introduced to all the group members, but he still feels like he cannot trust them. The group has not yet chosen a leader, and Peter feels unsure about his exact role within the group. According to Tuckman's five-stage model of group development, which of the following stages is Peter's group currently in?

Forming

A person in the encourager role will:

Foster group solidarity by accepting and praising various points of view

Which of the following is not a characteristic of a group?

Four or more individuals (just has to be 2)

Unanimity group benefits

High support/buy-in

In which stage of the group development process do group members try to determine how they fit into the power structure?

Storming

A person in the initiator role will:

Suggest new goals or ideas

Adjourning

The work is done and it is time to move onto other things

Storming

Time of testing, where individuals test the leader's policies and learn how they fit into the power structure

Face-to-face brainstorming produces lower quantity and quality of ideas

True

Trust of character is known as contractual trust.

True

a document that describes how a team will operate is called a:

charter

Building trust in groups

communication, support, predictability, respect, fairness, competence

a person in the standard setter role will:

evaluate the quality of group proccesses

"roles" is a term that can be submitted to mean the duties outlines in a job description

false

A group that gets together because of a common interest is a formal group.

false

formal groups in organizations fulfill organizational functions but not individual functions

false

in the adjourning stage, group members re-commit to their dependence on the other group members

false

in the norming stage of group development, members are attempting to figure out what their roles are

false

A norm is a set of expected behaviors for a particular position.

false - attitude, opinion, or feeling

A norm is a written rule a group agrees upon that guides behavior.

false - it is an action, feeling, or opinion shared by two or more people that guides behavior

All work groups progress through the stages of group development to become effective teams.

false - teams are task groups that have matured to the performing stage

Performing

focused on solving task problems, open communication, helping behavior

________ groups are assigned by organizations or managers, while ________ groups form when members' purpose of getting together is friendship or a common interest.

formal, informal

5 stages of group development

forming, storming, norming, performing, adjourning

As part of a work group, Bob's main job is to resolve conflicts between other group members. Whenever there is an argument, he tries to figure out a solution that benefits both parties, or he quickly defuses the tension with some jokes. Which of the following roles is Bob performing within his work group?

harmonizer