MHR3020 Chapter 1

-One major study area of social psychology is change, how to implement it, and how to reduce barriers to its acceptance.

true

-Organizational behavior applies the knowledge gained about individuals, groups, and the effect of structure on behavior in order to make organizations work more effectively.

true

-The Royal Bank of Canada story highlights several issues of interest to those seeking to understand organizational behavior, including motivation, ethics, emotions, personality, and culture.

true

-The job of a guest relations executive at a hotel is a kind of service job.

true

_____________ is the study of societies to learn about human beings and their activities.

Anthropology

Recent studies show . A) attaining a balance between personal life and work is a primary career goal B) the line between work and non-work is becoming less blurred C) most employees are achieving a better work-life balance D) money and recognition define career success above all else E) the majority of men and women rank autonomy as the number one indicator of career success

Attaining a balance between personal life and work is a primary career goal

According to Mintzberg's classification of managerial roles, the role of a(n)_____________ is to transmit information received from outsiders or from other employees to members of the organization.

Desseminator

Which of the following is not a reality for today's workforce? A) Issues related to well-being have dropped as the number of employees who work at home rises. B) Organizations are asking employees to put in longer hours. C) Employees have fewer outside commitments. D) Many workers never get away from the virtual workplace. E) The line between work and non-work time has become blurred.

Issues related to well-being have dropped as the number of employees who work at home rises.

Which of the following is true regarding systematic study? A) It analyzes relationships based on previous experiences. B) It involves taking action based on instinct. C) It involves supporting decisions based on gut feelings. D) It attributes causes and effects based on intuition. E) It involves analyzing relationships based on scientific data.

It involves analyzing relationships based on scientific data.

Regina George works as a campaign manager in a not-for-profit organization in Hampshire. For the upcoming campaign against genetic engineering, she is networking with managers who are working on the issue of food safety. Through her network of contacts, she strives to gain information about the stakeholders in the food industry and other lobby groups. Which of the following roles is George most likely to be playing according to Mintzberg's classification of managerial roles?

Liaison

Annette Simpson works for a fashion house in Paris and is preparing for the company's upcoming line of winter clothing. She is currently researching online to know what is in vogue this season. In addition, she is also networking with contacts from the press and fashion magazine editors to understand the changing tastes of consumers. Which of the following roles is Simpson playing according to Mintzberg's classification of managerial roles?

Monitor

The role of a(n)__________, according to Mintzberg's classification of managerial roles, is to transmit information to outsiders about an organization's plans, policies, actions, and results and to serve as an expert in the organization's industry.

Spokesperson

Analyzing relationships, determining causes and effects, and basing conclusions on scientific evidence, all constitute aspects of ___________study.

Systematic

Which of the following is true regarding work-life balance for a majority of men and women in a recent survey? A) Recognition was cited as the most important, followed by work-life balance, and then money. B) Work-life balance was more important than money, recognition, and autonomy. C) Money was cited as more important that work -life balance. D) Work-life balance was more important than recognition and autonomy, but money was cited as the most important. Work-life balance was more important than money, but less important than recognition.

Work-life balance was more important than money, recognition, and autonomy.

-Entomology is the study of societies to learn about human beings and their activities.

false

-The discretionary behavior that is not part of an employee's formal job requirements and that contributes to the psychological and social environment of the workplace is called cohesive behavior.

false

-While sociology focuses on the individual, psychology studies people in relation to their social environment or culture.

false

-A way for managers to respond to the problem of unethical behavior is to provide in-house advisors who can be contacted anonymously.

true

-An organization is a consciously coordinated social unit composed of two or more people.

true

-Evidence -based management complements systematic study by basing managerial decisions on the best available scientific evidence.

true