Mid

17. After creating the interview report you should:

a) Send a copy to the interviewee with a request to read it and correct or clarify

19. Which would normally NOT be a reason for a project?

An open source platform has just come on the market

4. An example of a functional requirement is _________

a) Access to the customer order system

18. Which was NOT given as a method for determining business requirements?

a) Benchmarking

14. Jona's project is to take a fairly straight-forward manual process and make it an electronic process. This will make the processing more efficient. Which of the following requirements analysis strategies is she using?

a) Business Process Automation

PCM Incorporated will need to purchase new servers for a system. This would be a:

a) Development cost

19. The interview process has gone well. There are a few things that need clarification and what really happens when specific financial analysts use the system. Which of the following might be the best way to verify what does happen?

a) Observation of how the analysts do their work

34. When an analyst is seeking a more wide ranging response to questions they would probably use:

a) Open Ended

17. Alice is calculating whether a system will lower costs or increase revenues. What SDLC phase is she in?

a) Planning

7. Which of the following project roles would identify how technology can improve business processes?

a) Systems analyst

8. Which of the following project roles would insure that the system conforms to information systems standards?

a) Systems analyst

33. Becky is a systems analyst for Laswell Consulting. She is attending a three day intensive workshop on developing applications in php. What systems analyst skill is she working on?

a) Technical

15. Outsourcing firms called _____________ supply software applications and/or software related services through the Internet.

a. Application Service Providers (ASPs)

27. A sample access control requirement would be:

a. Customer service reps can modify customer files but not delete them

29. Which is NOT a factor in choosing a development option?

a. Data base normalization

25. If (a) the business need is unique, (b) there is a desire to build in-house skills; (c) the time frame is flexible, it might be best to:

a. Do in-house / custom development

18. The cost of development associated with Client-Based systems is:

a. Low

10. Workarounds are:

a. Not supported by a vendor who supplied the software

30. Server virtualization involves:

a. Partitioning a physical server into smaller virtual servers

7. Which of the following lists indicates the correct ordering of deliverables in a system specification document?

a. System Acquisition Weighted Alternative Matrix, Interface Design, Physical Data Model Data Storage Design

3. In the initial stage of design, what are business requirements converted into?

a. System Requirements

18. Custom development is used when:

a. The business need is unique

31. An example of a multilingual requirement is:

a. The system will operate in English, French and Spanish

26. An example of a capacity requirement would be:

a. Transmissions require 287K of data

16. A time and arrangements deal is considered:

a. Very flexible

28. An advantage of custom development might be:

a. You get a system that is tailored to the current business and meets specific needs

12. Michaela is a systems analyst who is determining business requirements. What would most likely be the SDLC phase for her?

b) Analysis

36. Kallie is creating use cases, data flow diagrams and entity relationship diagrams. In what phase of the SDLC would she do this?

b) Analysis

29. Which is an activity the users probably will NOT do on a project?

b) Budget funds for the project

31. The type of skill that is common to systems analysts to understand how IT can be applied to business situations and to ensure that the IT delivers real business value is:

b) Business

16. Moderate changes to existing processes falls under the _________ analysis.

b) Business Process Improvement (BPI)

11. Which of the following project roles would analyze the key business aspects of the system?

b) Business analyst

15. Which is NOT a good practice in conducting interviews?

b) Explain thoroughly - it is estimated that in a strong interview session, the interviewer (you) should talk and explain about 60% of the time; and the interviewee should answer about 40% of the time

12. When gathering requirements, the most commonly used technique is: __________

b) Interviews

35. Amy is planning on talking with a clerk and a manager in the accounts payable area, a manager in the procurement department, and two vendors. She is probably doing:

b) Interviews

4. Another outcome of the planning phase is the:

b) Project Plan

24. Ramya is preparing an economic feasibility study. She has a calculation where she takes total benefits minus total costs and divides that answer by the total costs. She is calculating:

b) Return on investment

1. The outcome of the analysis phase is the:

b) System proposal document

12. Thick clients contain:

b. Almost all or most of the application logic

21. Maintaining a client-server architecture is:

b. Four to Five times more expensive than server-based applications

13. Another name for custom development might be:

b. In-house development

20. Client-server architectures tend to be:

b. Less expensive than client-based architectures

22. The development tools used to create mainframe-based systems are:

b. Not very user friendly

24. Server-based applications typically utilize a _______, character-based interface that can be quite powerful for the ________ user.

b. Plain; Skilled

11. Client-server architecture holds the client responsible for_____ and server is only responsible for _____.

b. Presentation Logic; Data Access Logic and Data Storage

9. For efficiency purposes, it is wise to___________ when there is a basic software need to be satisfied.

b. Purchase a packaged system

23. The following document is utilized with possible vendors on projects with smaller budgets, instead of sending a lengthy document to all possible vendors:

b. Request for Information (RFI)

28. DES is an example of:

b. Symmetric Encryption Algorithm

1. In what SDLC stage do we determine the business needs for an information systems project?

b. The analysis phase

27. One problem with using packages software systems is:

b. The company has to accept the functionality that is provided with the system

17. Fixed-price contracts are considered:

b. Very rigid

29. The term in the computing domain which refers to the creation of devises or storage with the use of software and not hardware is:

b. Virtualization

2. The objective of architecture design is to determine_______________.

b. What parts of the application software will be assigned to what hardware

27. TJ has prepared a spreadsheet where the total benefits are $182,000; the total cumulative costs are $120,000. The ROI would be::

c) About 51.7%

34. Jack is going over financial numbers for a proposed project. Which of the following system analyst skills is he exhibiting currently?

c) Analytical

25. Ramona is preparing an economic feasibility study. She is calculating the payback period. She is calculating:

c) Break-even point

18. Probably the first thing to do when conducting an interview is:

c) Build rapport with the interviewee so he or she trusts you

33. When an analyst is looking for specific, precise information they would probably choose this type of question:

c) Close ended

11. When gathering requirements from processing clerks and lower level managers about 'how' a system works, the best approach might be: _____.

c) Closed ended interview questions

1. Which of the following will probably NOT be at a system walkthrough?

c) Computer Center director

13. Chang is working on "How will this system work". What SDLC phase is he in?

c) Design

26. An interview report is prepared in which step of the interview process?

c) Post interview following-up

20. Danielle has asked some closed ended questions to start an interview; then some open ended questions. Now she wants to really wants to get a greater depth of information about the process. She would probably use _________ questions.

c) Probing

35. When an analyst is seeking more information from a response to questions they would probably use:

c) Probing questions

5. An example of a nonfunctional requirement is ____________

c) System can be used in any of 100 offices worldwide

3. The outcome of the design phase is the:

c) System specification document

21. Because the cost can be immense, _________ is one of the most critical steps in implementation.

c) Testing

25. One difference between the reports from interviews and from a JAD session is that:

c) The interview report is generally written within 48 hours of the interview; while the JAD session report may take a week or two after the JAD session.

5. There are _____ primary hardware components of a system.

c. 3

14. How many advantages are client-server based architectures known for?

c. 4

6. _______ repository entries are updated to reflect specific technology decisions as they are made.

c. CASE

11. Systems Integration refers to:

c. Combining packaged software, the legacy system and new software

24. Which of the following is normally NOT done in the design phase of the SDLC?

c. Cost / Benefits of the new system are carefully calculated

2. System design is the determination of the overall system architecture-consisting of a set of physical processing components, _______________, and the communication among them-that will satisfy the system's essential requirements.

c. Hardware, Software, People

8. If on a limited time budget, the best way to be sure you remain efficient and effective in designing a system is to utilize the ____________.

c. RAD and Timeboxing Techniques

22. Requests for Proposals (RFPs) serve what purpose?

c. Solicit information from providers

23. Project teams often _________ the ________ associated with creating secure, efficient client-server applications.

c. Underestimate; Difficulty

15. Wayne is a senior director of finance. His company only recently came under Sarbanes-Oxley regulations and is the project sponsor to become compliant. He realizes that examining the as-is system may not be much help as the regulations are so radical that a major analysis and design project must be completed to make the company compliant. He is leaning towards: ______________

d) Business Process Reengineering

28. Which of the following project roles would probably make a presentation about the objectives of a proposed project and its benefits to executives who will benefit directly from the project?

d) Champion

22. Paul is interviewing Ming. He first explains why he is there and what he wants to accomplish in the interview. This would be done in which step of the interview process?

d) Conducting the interview

3. Which is NOT a purpose of the requirements definition?

d) Create cost/benefit analysis

21. Michael, a systems analyst, is preparing a closed wiki site for Northstate Bank. He has written permission from eight other companies to view their internal wiki sites, and also has approval from his manager and the project team to use these other sites for ideas and structure. This would be a form of:

d) Formal Benchmarking

28. Hamid has selected one middle manager from each department that will be affected by the updated system and one lower-level manager from each department, along with a few senior staff as well as the project sponsor for a JAD session. He is trying to: _________

d) Have a broad mix of organizational levels in the JAD session

20. Which phase is generally the longest and most expensive part of the development process?

d) Implementation

23. Linda is a clerk in the accounting department. She was interviewed by David and is excited about the proposed system that will utilize electronic funds transfer. This would be an example of ______.

d) Intangible benefit

32. Rocky is dealing one-on-one with users and business managers (including some that have little experience with technology). He is demonstrating what system analyst skill?

d) Interpersonal

26. Robert is doing an economic analysis using today's dollar values. He is doing:

d) Net present value analysis

31. What information-gathering strategy enables the analyst to see the reality of the situation rather than listen to others describe it?

d) Observation

32. Typically, interviews include the following type questions:

d) Observation

13. A technique where a set of written (or online) questions are distributed to people (frequently to a large number of people) is: _____.

d) Questionnaires / surveys

2. The outcome of the planning phase is the:

d) System request document

In the interview report, what will probably NOT be included?

d) The actual questions that were asked as a permanent record

4. Software systems can be divided into how many basic functions?

d. 4

8. Form(s) of network connection(s) in a system include:

d. ATM and DSL

12. What makes systems integration so difficult?

d. Bringing legacy system data and new data together

30. In terms of project management, which option might require excellent project management skills and a proven methodology?

d. Doing custom development

25. The current generation of system users expect a(n)_________ to access the system.

d. GUI or Web-based interface

19. The scalability associated with Client-Server systems is:

d. High

20. Application service providers might be best associated with:

d. Outsourcing

If (a) the business need is common; (b) the skills needed are not strategic; (c) the time frame is short; it might be best to:

d. Purchase a software package

5. The system inputs and outputs will be designed along with a plan or__________ of the way the system's features will be navigated.

d. Roadmap

32. Operational requirements of a system include all of the following, except:

d. Scalability

14. Which is probably true about packaged software

d. The business need is common

21. Outsourcing is used when:

d. The business need is not core to the business

15. An n-tiered architecture is distinguished by:

d. The number of specialized server computers

19. Packaged systems are used when:

d. The project has a project manager who can coordinate vendor efforts

9. Server-based architecture is:

d. When the clients capture keystrokes and the very first architecture system

24. One of the major differences between a JAD session and an interview is:

e) All JAD sessions are structured and must be carefully planned

36. Practical tips states that interpersonal skills are important, they include:

e) All of these

10. The authors suggest that an analyst is 'very much like a ____________' and business users are like elusive suspects.

e) Detective

30. The type of skill that is common to systems analysts to deal fairly and honestly with other project team members is:

e) Ethical

9. Myles is studying a system to lessen the number of complaints about the Help Desk. He has formally studied the service counter at Wal-Mart, Target and Kohl's department stores; as well as listened in to complaint phone calls to a hotel booking site. He is trying to see how other organizations work at lessening complaints and also how they handle complaints. This would be what type of analysis?

e) Informal benchmarking

14. A technique where the analyst watches how people perform their activities is _______

e) Observation

23. Rafael, Fraud Unit Manager, has just received an interview report from Stefano, a systems analyst. Rafael was interviewed by Stefano, and was asked to make corrections and clarifications to the interview report. In what interview phase would this occur?

e) Post-interview follow-up

10. Which of the following project roles would serve as a primary point of contact for a project?

e) Project manager

29. Marta wants to collect facts and opinions from a wide range of geographically dispersed people quickly and with the least expense. She would probably want to use:

e) Questionnaires

30. Blaine is using a requirements gathering technique that begins with non-threatening questions, avoids abbreviations, groups items into logically coherent sections, and might best be used with outside users. He probably is using:

e) Questionnaires

9. Which of the following project roles would focus on stakeholder requirements?

e) Requirements analyst

6. Which is NOT an attribute of a systems analyst?

e) Selecting which projects to approve

8. According to the authors, in moving "from here to there", an analyst needs:

e) Strong critical thinking skills

6. Which is generally NOT true of non-functional requirements?

e) Systems may need to have actual expenses from global operations

5. Which is NOT true for systems analysts?

e) They are the project sponsors for system proposals

27. Which of the following is true about a JAD facilitator?

e) They set the meeting agenda

7. Which is NOT a requirements analysis strategy?

e) Understanding of screen design, layout and navigation

2. The line between analysis and design is sometimes very blurry. One reason is that _____:

e) the deliverables are really the first step in the design of the new system

10. Mobile application architectures are where the:

e. All of these

13. Which of the following is an advantage of client-server architectures?

e. All of these

6. The primary hardware components of a system consist of:

e. Client Computers, Servers and Network

1. Designing an architecture can be_______________.

e. Difficult and therefore outside consultants are often sourced to do the task and difficult and therefore experienced internal members are sourced to the task

16. What is/are the disadvantage(s) associated with n-tiered architecture?

e. Great load on the network and when the clients capture keystrokes and the very first architecture system

3. The major architectural components of any system are the___________.

e. Hardware and Software

4. Where are the decisions stored that are made regarding the hardware and software that will be purchased to support the new system?

e. Hardware and Software Specification

7. Servers can take on what "flavors"?

e. Mainframes, Minicomputers and Microcomputers

17. The cost of infrastructure associated with Server-Based systems is:

e. Very High