Midterm

A photographer is complaining about the following printer issue: The printer issues a "Document failed to print" message. What are two possible causes of this issue?

A cable is loose or disconnected. The printer is no longer shared.

A technician is working on a laptop and an error message about decryption appears when opening an email. What is a probable cause for this situation?

A digital certificate is missing.

Which standard provides a bridge between laptop hardware and the operating system and a way for technicians to configure power management schemes to get the best performance?

ACPI

A reporter is trying to print several high resolution photographs but the color laser printer is going extremely slowly. What should the technician do to resolve the issue?

Add more RAM to the printer.

How can a user prevent specific applications from accessing a Windows computer over a network?

Block specific TCP or UDP ports in Windows Firewall.

What service is available for Windows to provide software print server services to MAC OS clients?

Bonjour Print Server

Users have noticed that the colors on their printed documents are different from the colors that they see on their computer screens. What should the technician do to resolve the issue?

Calibrate the printer.

A technician has just completed a preventive maintenance on the department printer. Users are now complaining that the printer is no longer available. What should the technician do to resolve the issue?

Check that the printer is plugged into a power source.

A client packet is received by a server. The packet has a destination port number of 53. What service application is the client requesting?

DNS

After a technician tests a theory of probable causes, what two actions should the technician take if the testing did not identify an exact cause?

Establish a new theory of probable causes. Document each test tried that did not correct the problem.

How does virtualization help with disaster recovery within a data center?

Hardware does not have to be identical.

A client packet is received by a server. The packet has a destination port number of 143. What service application is the client requesting?

IMAP

What is the troubleshooting process? (IETEVD)

Identify the problem Establish theory of cause Test theory Establish plan of action Verify functionality and implement preventative measures Document findings, actions and outcomes

A technician is explaining the differences between inkjet printers and laser printers to a customer. Which two comparisons should the technician make?

Inkjet printers are less expensive as an initial purchase than laser printers. The laser printer output is dry after printing, but an inkjet printer may still have wet ink on the paper after printing.

Which statement describes a feature of SDRAM?

It can process overlapping instructions in parallel.

Which type of network spans a single building or campus and provides services and applications to people within a common organizational structure?

LAN

A client packet is received by a server. The packet has a destination port number of 389. What service application is the client requesting?

LDAP

A school is installing a new shared printer but the printer is not showing up on the list of available printers. What should the technician do to resolve the issue?

Manually add the printer IP address.

A client packet is received by a server. The packet has a destination port number of 137. What service application is the client requesting?

NetBIOS (NetBT)

Which Cloud computing service would be best for an organization that needs to collaboratively create applications and deliver them over the web?

PaaS

A color laser printer is used to print documents with graphics and photographs. Users are complaining that printing takes too long. Which component of the printer should be upgraded in order to improve printing performance?

RAM

Students who use the same printer are complaining that recently printed documents contain unknown characters. What should the technician do to resolve the issue?

Re-install the printer driver.

Employees of a small business are complaining that the printer is printing faded images. What should the technician do to resolve the issue?

Replace the toner cartridge.

What ACPI power state describes when the computer is on and the CPU is running?

S0

What ACPI power state describes when the CPU and RAM are still receiving power but unused devices are powered down?

S1

What ACPI power state describes when the CPU is off, but the RAM is refreshed?

S2

What ACPI power state describes when the CPU is off and the RAM is set to a slow refresh rate, often called suspend mode?

S3

What ACPI power state describes when the CPU and RAM are off and the contents of RAM have been saved to a temporary file on the hard drive?

S4

What ACPI power state describes when the computer is off?

S5

A client packet is received by a server. The packet has a destination port number of 427. What service application is the client requesting?

SLP

A client packet is received by a server. The packet has a destination port number of 25. What service application is the client requesting?

SMTP

A client packet is received by a server. The packet has a destination port number of 161. What service application is the client requesting?

SNMP

A client packet is received by a server. The packet has a destination port number of 22. What service application is the client requesting?

SSH

A client packet is received by a server. The packet has a destination port number of 23. What service application is the client requesting?

Telnet

What would happen if a PC that contains a power supply that does not automatically adjust for input voltage is set to 230 volts and attaches to an outlet in the United States?

The PC would not turn on.

A technician is troubleshooting a server that displays the error message "RAID not found" after a power outage over the weekend. What is a possible cause for this?

The external RAID controller is not receiving power.

A company is looking for a next-generation firewall that provides VPN functionality, IDS/IPS functionality, and DoS/DDoS protection. Which device would be best suited for this task?

UTM

Which two hypervisors are suitable to support virtual machines in a data center?

VMware ESX/ESXi Microsoft Hyper-V 2012

Employees are complaining that they send print jobs to a newly installed printer but the print jobs never print. What should the technician do to resolve the issue?

The printer is connected to the wrong port. Modify the port.

A user wants to synchronize some apps, movies, music, and ebooks between mobile devices. What are the two types of connections used to synchronize this type of data?

Wi-Fi USB

A web designer accesses a company Windows 10 computer remotely. The designer often needs to simultaneously open multiple applications, such as a web page editor and a graphics editor. Rather than opening them in multiple windows, the designer opens them in different virtual desktops. What technology is being used by the designer?

Windows Virtual Desktop

Which change management process component is concerned with the business processes that are affected by changes?

assessment

What are two security risks associated with sharing printers in a corporate environment?

cached files user authentication

Which three features can be configured in the BIOS settings to secure a computer?

drive encryption TPM Passwords

Which three components are typically found in laser printer maintenance kits?

fuser assembly pickup rollers transfer rollers

What are two safety hazards when dealing with laser printers?

high voltage hot components

A user chooses the collate option and prints two copies of a three-page document. What is the order in which the pages are printed?

pages 1, 2, 3, 1, 2, 3

After continuous morning use, a computer suddenly reboots without the intervention of the user. What are the two most likely hardware parts that could cause this problem?

power supply cpu

What three values must be added to the IPv4 properties of a NIC in order for a computer to have basic connectivity with the network?

subnet mask default gateway IP address

A technician is installing a new printer in a cool, damp environment. After the printer cabling is done, and the software and print driver are installed, the printer test page jams. What is the most likely cause of the print failure?

too much humidity

A device has an IPv6 address of 2001:0DB8:75a3:0214:0607:1234:aa10:ba01 /64. What is the host identifier of the device?

0607:1234:aa10:ba01

Which is the compressed format of the IPv6 address 2001:0db8:0000:0000:0000:a0b0:0008:0001?

2001:db8::a0b0:8:1

A data center has recently updated a physical server to host multiple operating systems on a single CPU. The data center can now provide each customer with a separate web server without having to allocate an actual discrete server for each customer. What is the networking trend that is being implemented by the data center in this situation?

virtualization

In what two situations would UDP be better than TCP as the preferred transport protocol?

when a faster delivery mechanism is needed when applications do not need to guarantee delivery of the data

A technician has been asked to configure Wi-Fi calling on a corporate mobile device. In which situation would this feature be most advantageous?

when in an area with poor cellular coverage