MIE 330 Exam 1

Prima Facie

1. the plaintiff belongs to a protected group 2. the plaintiff applied for and was qualified for the job 3. despite possessing the qualifications the plaintiff was rejected 4. after the plaintiff was rejected the position remained open and the employer continued to seek applicants with similar qualifications, or the position was filled by someone with similar qualifications

# of days

180 days of incident EEOC has 60 days to investigate

composition of U.S. Labor Force by 2024

77% white, 13% african american, 6% Asian, 4% other

4/5 rule

A rule that states that an employment test has disparate impact if the hiring rate for a minority group is less than four fifths or 80% of the hiring rate for the majority group

disparate impact

A theory of discrimination based on facially neutral employment practices that disproportionately exclude a protected group from employment opportunities.

Distribution channels are an example of ________ capital. A) social B) customer C) human D) intellectual E) financial

B

How does employees' use of mobile devices offer an advantage to companies? A) Companies do not need to lease storage space in the cloud. B) Employees have access to work information at any time or location. C) Companies can decrease spending on desktop computers and software. D) The devices facilitate automation of key HR and business practices. E) It minimizes social networking by employees during business hours.

B

43- Which of the following is true of the learning outcomes of different training methods? There is no overlap between learning outcomes across the training methods. To improve the effectiveness of groups or teams, action learning is not advisable. Presentation methods provide a better learning environment than do hands-on methods. Blended learning can be an effective training method for geographically dispersed trainees.

Blended learning can be an effective training method for geographically dispersed trainees

As part of Eric's small business loan application, he has to demonstrate the "triple bottom line" of economic, social, and environmental benefits. In doing so, his business is seen as A) futuristic. B) corporate. C) sustainable. D) communal. E) profit.

C

Mani is unsure of which 401K and retirement plan will meet his needs. He should make an appointment to see a counselor who works with A) training and development. B) employee relations. C) compensation benefits. D) employee data and information systems. E) legal compliance.

C

When an HR professional is evaluated on how well she embraces inclusion and how effectively she works with diverse populations, she is being evaluated on her competency in A) organizational navigation. B) HR technical expertise and practice. C) global and cultural effectiveness. D) business acumen. E) critical evaluation.

C

________ is a systematic, planned strategic effort by a company to attract, retain, develop, and motivate highly skilled employees and managers. A) Performance appraisal B) Workforce analytics C) Talent management D) Training and development E) Employee engagement

C

________ refers to the policies, practices, and systems that influence employees' behavior, attitudes, and performance. A) Total quality management B) Financial management C) Human resource management D) Production and operations management E) Competency management

C

Google employs the practice of team building and rewards ideas that are outside the box. They are likely to have ________ compared to a company with low engagement. A) lower retention B) lower empowerment C) poorer customer service D) lower productivity E) lower turnover `

E

Holly was hired recently by her firm to provide coaching to a work unit that is underperforming. This is part of the ________ function of HR. A) recruitment and selection B) compensation and benefits C) employee relations D) personnel policies E) performance management

E

Many companies today are having to redo their personnel policies to address the issue of social networking. This is due to a fear of A) suppressed knowledge sharing. B) creation of online expert communities. C) loss of expert knowledge. D) no sharing of best practices. E) lower productivity.

E

Which of the following is a prediction about legal issues regarding employment in the United States? A) The emphasis on eliminating discrimination is likely to end. B) The focus will turn away from pre-employment tests. C) There will be less focus on criminal background screening. D) There are likely to be fewer challenges to race discrimination. E) There will be less emphasis on discrimination against veterans.

E

Which of the following is true about the Six Sigma process? A) It focuses on the end product of employee satisfaction. B) It terminates once the processes have been brought within the Six Sigma standards. C) It strives to attain quality through supervision of daily work, not through training. D) It discourages employees from lean thinking. E) It aims to create a total business focus on serving the customer.

E

Which of the following is true about the product line administrative services and transactions? A) It deals with implementation of business plans and talent management. B) It emphasizes knowing the business and exercising influence. C) It emphasizes the knowledge of HR and of the business and competition. D) It contributes to the business strategy based on considerations of business capabilities. E) It deals with functions such as compensation, hiring, and staffing.

E

Which of the following is true of virtual teams? A) They are typically situated in the same location. B) They usually work in the same time zone. C) They can work well without relying on technology. D) They do not include partnership with competitors. E) They combine top talent to solve tough challenges.

E

Which of the following people would be categorized as part of the external labor market with regard to Phoenix Inc.? A) Ahmad, who works for Phoenix Inc. as a full-time employee B) Tamika, who works for Phoenix Inc. and is looking for a new job C) Pete, who is an employee at a direct competitor of Phoenix and is not looking for a new job D) Rogerio, who is unemployed and not looking for employment E) Karla, who works for Jupiter Inc. and is seeking employment elsewhere

E

integrative linkage

HRM in stragetic planning group and involved in both strategy formulation and strategy implementation

15- Which of the following is true about O*NET? It uses a common language that generalizes job specifications across various occupations. It is a private job-listing index that employers can use free of cost. It is beneficial only for employers, not job seekers. It relies exclusively on narrow task descriptions and fixed job titles.

It uses a common language that generalizes job specifications across various occupations

Reasonable accomodation

Making facilities readily accessible to and usable by individuals with disabilities.

Strategic Implementation

The process of devising structures and allocating resources to enact the strategy a company has chosen.

general duty clause

The provision of the Occupational Safety and Health Act that states that an employer has an overall obligation to furnish employees with a place of employment free from recognized hazards.

31- Reliability is the consistency of a performance measure. empirical relationship between test scores taken prior to being hired and eventual performance on the job. degree to which the information provided by selection methods enhances the bottom-line effectiveness of the organization. extent to which performance on the measure is related to performance on the job.

consistency of a performance measure

3 theories of discrimination

disparate treatment, disparate impact, reasonable accomodation

) Lean is a new way to envision the work. Projects using lean methodology emphasize only new skills to improve and do not encourage the use of old skills in new ways.

false

Bread and Butter has decided to adopt total quality management (TQM). In doing so, training in quality was offered to only the employees who oversee the ovens and baking.

false

High-performance work systems minimize the fit between a company's social system (employees) and its technical system.

false

Measuring employees' performance is a part of the compensation function of HR

false

19- Which of the following options will help a company avoid an expected labor shortage? outsourcing retraining transfers motivating

outsourcing

42- Directly translating an instructor-led, face-to-face training program online is called e-learning. action learning. active learning. repurposing.

repurposing

In a learning organization, improvements in product or service quality do not stop when formal training is completed.

true

Since HR can use the Internet for training, benefits, and contracts, their role in providing self-service has decreased.

true

addressing developing HR

-measure employees performances -prepare employees for future work roles -create an employment relationship that benefits both sides

Disability Definition

1. a physical or mental condition that limits a person's movements, senses, or activities. 2. a record of having an impairment 3. Being regarded as having such an impairment

Training and Development function

Activities in HRM concerned with assisting employees to develop up-to-date skills, knowledge, and abilities.

44- ________ outcomes can be used to evaluate satisfaction with training. Results Return on investment Affective Cognitive

Affective

35- ________ is a wide variety of specific selection programs that employ multiple selection methods to rate either applicants or job incumbents on their managerial potential. Work simulation Test anchoring Assessment center Optimal discriminant analysis

Assessment center

46- is an example of a presentation training method. Hands-on Simulation Audiovisual training Internship

Audiovisual training

Which of the following major dimensions of HRM practices involves training employees to have the skills needed to perform their jobs? A) Vision and mission of human resources B) Managing the human resource environment C) Acquiring and preparing human resources D) Compensating human resources E) Assessment and development of human resources

C

36- Raimundo is known for keeping calm and controlled. ________ is the ability to keep disruptive emotions in check. Empathy Self-awareness Social skill Self-regulation

Self-regulation

40- Knowledge management systems often include ________—groups of employees who work together and learn from each other. communities of practice training groups leaders of practice efficacy managers

communities of practice

22- Which of the following has been the most widespread means of reducing a labor surplus? voluntary resignation downsizing outsourcing business acquisitions

downsizing

Self Service

giving employees online access to human resources information

13- Decision-making autonomy, task significance, and interdependence characterize the ________ approach to job design. perceptual motivational evidence-based scientific

motivational

administrative linkage

no linkage

American Disabilities Act (ADA)

protects individuals with disabilities from being discriminated against

social capital example

the networks of relationships among people who live and work in a particular society, enabling that society to function effectively.

strategic human resource management

the patter of planned HR deployments and activities intended to enable an organization to achieve its goals

27- Booksellers, Inc., an online book retailer, has been the market leader for the last three years. However, a new firm, Texties.com, recently set up its own online store and is eating into Booksellers' market share. In the context of strategic factors, Texties.com represents a(n) opportunity. strength. weakness. threat.

threat

Big data used in evidence-based HR gathers information from many different sources

true

strategic planning group

usually consists of CEO, CFO, president, and various vice presidents

competitive strategic decisions

where to compete? How to compete? With What to compete?

sexual harrasment types

1. Quid pro quo - hiring of employee based on submission 2. hostile working environment - makes it difficult for a person of a particular sex to work

Which of the following HR competencies focuses on the ability to manage interactions with and between others with the specific goal of providing service and organizational success? A) Relationship management B) HR technical expertise C) Organizational navigation D) Ethical practice E) Business acumen

A

Which of the following HRM practices involves helping employees understand how their jobs contribute to the finished product? A) Work design B) Performance management C) Training D) Staffing E) Compensation

A

Which of the following arguments emphasizes that reactions should be faster and cost less? A) System flexibility argument B) Marketing argument C) Employee attraction and retention argument D) Problem-solving argument E) Creativity argument

A

offshoring

A special case of outsourcing in which jobs that move leave one country and got to another

Often someone new to HR will be assigned to the ________ HR department to manage employee data and information systems functions. A) job analysis and description B) record keeping and workforce analytics C) attitude surveys and labor law compliance D) orientation and skills training E) talent and change management

B

Sampson Lighting was struggling to make a quality product and meet its payroll. The costs for labor were too high. They visited several countries and then decided to move the production side of the business. This is called A) insourcing. B) offshoring. C) reshoring. D) onshoring. E) homesourcing.

B

The training and development function of an HR department includes A) job analysis. B) orientation. C) performance measures. D) attitude surveys. E) policy creation.

B

When Joe responded to Terri's email about how to find information on benefits and compensation, Joe was providing A) performance management. B) self-service. C) employee engagement. D) talent management. E) shared service.

B

Which of the following HRM practices involves employees receiving feedback? A) Work design B) Performance management C) Training D) Staffing E) Compensation

B

Which of the following dimensions of HRM practices involves ensuring that HRM practices comply with federal, state, and local laws? A) Vision and mission of human resources B) Managing the human resource environment C) Acquiring and preparing human resources D) Compensating human resources E) Assessment and development of human resources

B

Which of the following is true of a balanced scorecard? A) It indicates the value of a company based on its competitive demands. B) It depicts a company from the perspective of internal and external customers. C) It measures a company's performance based on the business strategy adopted by it. D) It should not be used to link HRM activities and a company's business strategy. E) It guides companies to increase the time spent on new product and service development.

B

________ is a companywide effort to continuously improve the ways people, machines, and systems accomplish work. A) The Six Sigma process B) Total quality management C) Quality control D) The process decision program E) The activity network

B

When a corporate organization competes through globalization, as opposed to technology, it is likely to put most of its efforts into A) social responsibility. B) environmental issues. C) expansion into foreign markets. D) development of HR dashboards. E) integration of technology and social systems.

C

When an HR professional is evaluated on how well he understands organizational metrics and their relationship to business success, he is being evaluated on his competency in A) relationship management. B) organizational navigation. C) business acumen. D) business communication. E) ethical practice

C

Which of the following acts sets strict rules for businesses, especially for accounting practices that require more open and consistent disclosure of financial data and CEOs' assurance that the data is completely accurate? A) Gramm-Leach-Bliley Act B) Glass-Steagall Act C) Sarbanes-Oxley Act D) Dodd-Frank Act E) McCarran-Ferguson Act

C

Which of the following arguments states that companies develop reputations on favorability as prospective employers for women and ethnic minorities? A) System flexibility argument B) Marketing argument C) Employee attraction argument D) Problem-solving argument E) Creativity argument

C

Which of the following arguments states that companies with the best reputations for managing diversity will win the competition for talent? A) System flexibility argument B) Marketing argument C) Employee attraction and retention argument D) Problem-solving argument E) Creativity argument

C

Which of the following is one of the four characteristics of an ethical, successful company? A) The company gets the best deals, even to the detriment of its vendors. B) It has a vision that employees may relate to but cannot use in their day-to-day work. C) The company emphasizes mutual benefits in its relationship with customers, clients, and vendors. D) It works on the belief that one's own interest comes before the interest of others. E) It allows flexibility of ethical norms when the financial stakes involved are very high.

C

Which of the following statements is true about Generation X? A) It includes people who were born between 1925 and 1945. B) Its members grew up much before the personal computer was invented. C) Its members value skepticism and informality. D) It is called the "me" generation. E) Its members prefer close supervision and has a lot of patience.

C

34- Which of the following is true of the generalizability of several personnel selection methods? Cognitive ability tests have high generalizability. Physical ability tests have high generalizability. Interviews have high generalizability. Drug tests have low generalizability.

Cognitive ability tests have high generalizability

An HR dashboard is a series of indicators that A) only HR managers have access to. B) requires communication via an extranet. C) allows the public to understand the HR policies of a company. D) enables workforce analytics and evidence-based HR. E) helps managers hire new employees based on secondary data.

D

Che was being recruited by a competitor due to her success at her current company in getting several new patents. This is an example of ________ capital. A) social B) customer C) human D) intellectual E) financial

D

Today's workforce is changing. Many recent college graduates will expect to be allowed to work a flexible schedule that meets their needs. How is this different from the baby boomer generation? A) They surrender to establishments. B) They lack social conscientiousness. C) They do not conform to rules. D) They are considered to be workaholics. E) They focus on maintaining a hierarchy, even at the cost of justice.

D

Traditionally, the HRM department was primarily a(n) A) proactive agency. B) finance expert. C) employer advocate. D) administrative expert. E) payroll expert.

D

When considering a balanced scorecard that depicts a company from a(n) ________ perspective, the critical HR indicators are employee satisfaction with HR department services and employee perceptions of the company as an employer. A) learning B) internal C) financial D) customer E) innovation

D

Which of the following HRM practices involves employees participating in peer interviews? A) Work design B) Performance management C) Training D) Staffing E) Compensation

D

Which of the following activities is part of the assessment and development of the human resources dimension of HRM practices? A) Training employees to have the skills needed to perform their jobs B) Identifying human resource requirements C) Ensuring that HRM practices comply with federal, state, and local laws D) Creating an employment relationship and a work environment that benefit the company E) Creating pay systems as well as providing employees with benefits

D

Which of the following arguments states that heterogeneity in decisions potentially produces better decisions through a wider range of perspectives and critical analysis? A) System flexibility argument B) Marketing argument C) Employee attraction argument D) Problem-solving argument E) Creativity argument

D

Which of the following is a characteristic of Millennials? A) They are not comfortable with using computers and the Internet. B) They are pessimistic and cynical. C) They have low levels of self-esteem. D) They are eager to learn, work, and please. E) They are not narcissistic.

D

Which of the following is a core value of TQM? A) Methods are designed to meet the needs of external customers, not internal customers. B) A few, select employees in an organization are given training in quality. C) Processes are designed such that errors are detected and corrected immediately after they occur. D) The company promotes cooperation with vendors and customers to hold down costs. E) Managers measure progress with feedback based on qualitative observations.

D

Which of the following, if true, would support reshoring as a strategy for a U.S. firm? A) Rising labor costs overseas B) Increasing wage costs in the United States C) Increasing public support for offshoring in the United States D) Improving health and safety requirements overseas E) Decreasing cost of living overseas

D

Legacy Workforce

Describes the former workers (i.e., those no longer working for the company) to whom the firm still owes financial obligations

A company competes for the Malcolm Baldrige National Quality Award. If it is evaluated based on how senior executives create and sustain vision, values, and mission, it is likely that the company is being judged on the criterion of A) strategic planning. B) workforce focus. C) customer and market focus. D) operation focus. E) leadership.

E

A company competing through sustainability is likely to A) place increased value on tangible assets. B) avoid social and environmental responsibilities. C) emphasize productivity more than quality. D) adapt badly to changes in the labor force. E) provide high-quality products and services.

E

According to emerging changes in the employment relationship, which of the following benefits do employees typically not expect to be provided by employers? A) Flexible work schedules B) Comfortable working conditions C) More autonomy D) Employability E) Job security

E

Alpha Consulting provides HR services to small companies that do not need full-time HR. Contracting with Alpha Consulting is known as A) e-commerce. B) reshoring. C) downsizing. D) benchmarking. E) outsourcing.

E

In high-performance work systems, A) previously established boundaries between employees and customers remain intact. B) managers and employees work together, while vendors and suppliers work independently. C) line employees are trained to specialize in individual tasks. D) employees do not communicate directly with suppliers and customers. E) line employees interact frequently with quality experts and engineers.

E

Typically when a company is in the news, it is because the company failed to be sustainable. Which of the following best describes its failure? A) The company is able to meet the business needs at the cost of environmental responsibilities. B) The company is pursuing economic goals despite social and ethical concerns. C) The company has developed socially responsible strategies at the cost of profits. D) The company is willing to sacrifice the business and other needs to support the needs of its competitors. E) The company is unable to meet the business needs without sacrificing the ability of future generations to meet theirs.

E

Which of the following HRM practices involves rewarding employees based on their team's performance? A) Work design B) Performance management C) Training D) Staffing E) Compensation

E

Which of the following is true of workforce analytics? A) It relies on qualitative measures to evaluate employer performance. B) It collects and analyzes information only from external databases. C) It does not aid in evidence-based human resource decisions. D) It does not include information from HR databases and financial reports. E) It can show that HR practices influence an organization's profits.

E

With technology constantly changing and employers attempting to keep talented employees away from their competition, which legal issue may be on the rise in the United States? A) Workplace safety will receive less attention. B) HR professionals will work independently without legal counsel. C) There will be no penalty for not providing health care coverage. D) Reporting and inspection requirements will decrease. E) Security of intellectual property will receive more attention.

E

21- ________ demonstrates that HR practices have a positive influence on the company's bottom line or key stakeholders. Experience-based HR Science-based HR Methods-based HR Evidence-based HR

Evidence-based HR

Equal Pay Act (EPA) of 1963

Federal law that prohibits an employer from paying workers of one gender less than the wages paid to employees of the opposite gender for work that requires equal skill, effort, and responsibility.

one way linkage

HRM informed

two way linkage

HRM involved

Job Design Vs Job analysis

JA - the process of getting detailed information ABOUT jobs JD - the process of defining the way work will be performed and the tasks will be required in a given job difference ABOUT versus STANDARD

25- Otto, the CEO of a company, appraises his managers based on how well they empower their employees. Which of the following managers is Otto likely to rate the highest in this regard? Jordan, who assigns complete authority to his subordinates and does not offer any guidance Shannon, who asks her subordinates to always check with her before making any decisions Yao, who prefers that members of his team always report to him what they do throughout the day Meri, who assigns responsibility to her subordinates and intervenes only when there is a need

Meri, who assigns responsibility to her subordinates and intervenes only when there is a need

24- Over the next decade, which of the following people will have the most difficulty attracting talented employees due to a skills deficit? Wanda, the owner of several restaurants Sarita, the director of a mobile advertising company Francesca, the HR director for a foodservice compnay Roberto, the HR manager for a biotech research firm

Sarita, the director of a mobile advertising company

Competitive Challenges

Sustainability, globalization, technology

23- Typically when a company is in the news, it is because the company failed to be sustainable. Which of the following best describes its failure? The company is unable to meet the business needs without sacrificing the ability of future generations to meet theirs. The company is able to meet the business needs without sacrificing the ability of future generations to meet theirs. The company is unable to meet the business needs without sacrificing the ability of current generations to meet theirs. The company is unable to meet the business needs with sacrificing the ability of future generations to meet theirs.

The company is unable to meet the business needs without sacrificing the ability of future generations to meet theirs

Performance management

The means through which managers ensure that employees' activities and outputs are congruent with the organization's goals.

downsizing

The planned elimination of large numbers of personnel, designed to enhance organizational effectiveness. - challenges - workforce moral - opportunities - to perform more efficiently

Civil Rights Act of 1964

This act made racial, religious, and sex discrimination by employers illegal and gave the government the power to enforce all laws governing civil rights, including desegregation of schools and public places.

41- Which of the following is true about presentation methods used in training? Distance learning features only one-way communication between people. The traditional classroom instruction method is the most time-consuming method. Webcasting involves instructions provided online through live broadcasts. Virtual classrooms cannot be used in distance learning.

Webcasting involves instructions provided online through live broadcasts

Disparate Impact

a condition in which employment practices are seemingly neutral yet disproportionately exclude a protected group from employment opportunities

under hardship

action requiring significant difficulty or expense" when considered in light of a number of factors.

strategic implementation variables

allocating resources, having skilled employees, and developing reward system

evidence based HR refers to the demonstration that human resource practices have no impact on the company's bottom line or key stakeholders

false

49- KRJ Corporation competes within the publishing industry by focusing on market development, product development, innovation and joint ventures. This is an example of a(n) ________ strategy. internal growth concentration orientation. external growth

internal growth

8- Which of the following best describes centralization It is the degree to which work units are grouped based on functional similarity. It is the extent to which a job requires completing a "whole" piece of work from beginning to end. It is the degree to which decision-making authority is distributed throughout the lower levels of the organizational chart. It is the degree to which decision-making authority resides at the top of the organizational chart.

it is the degree to which decision-making authority resides at the top of the organizational chart

Benefits

job sharing, working at home, paid leave for parents, paid leave for career breaks, volunteer work

10- Which of the following disadvantages is an organization with a functional structure most likely to face? redundancy caused by too many specialists lack of sensitivity toward subtle differences in products or clients lack of coordination across divisions standalone decisions that are out of line with the organization's larger goals

lack of sensitivity toward subtle differences in products or clients

50- The ________ develops laws that govern many HRM activities. administrative agency legislative branch judicial branch executive branch

legislative branch

9- Divisional structures are characterized by a lack of decision-making autonomy. a lack of departmentalization. low levels of centralization. functional departmentalization.

low levels of centralization

11- Providing a written justification for why an employee who has performed ineffectively should be disciplined is a part of job evaluation. job redesign. training. performance appraisal.

performance appraisal

30- The HR department is most likely to collaborate with other company functions on record keeping. unemployment compensation. legal compliance. performance management.

performance management

38- Companies today often give tests to their employees to determine if they are open to new experiences. Which type of test is most likely to measure this? physical ability tests cognitive ability tests personality tests drug test

personality tests

17- Timor has been asked to determine the supply and demand for professional executives with social justice experience. He will most likely use which planning strategy? recruiting and selection training and development personnel forecasting monitoring

personnel forecasting

29- Donny gets an interview call from an organization for the position of an assistant manager. Donny's friend, working in the same organization recommended him for the job. Donny is an example of a(n) virtual employee. direct applicant. poached employee. referral.

referral

Sustainabliity

refers to the companys abliity to meet its needs without sacrificing the ability of future generations to meet their needs

48- Preparing expatriates to return to the parent company is preparation for home assignment. repatriation. preparation for offshore roles. expatriation.

repatriation

Disparate treatment

results when employees from protected groups are intentionally treated differently

virtual teams

separated by time, geographical distance, culture and/or organizational boundaries and rely on technology to interact and complete projects

When it comes to problem solving, cultural diversity can provide companies with a competitive advantage.

true

As part of today's job culture new employees are assigned mentors who guide the new employee through on-the-job training as well as the culture of the company. This is known as ________ capital. A) social B) customer C) human D) intellectual E) financial

A

Which of the following HR competencies focuses on the ability to apply the principles of HR management to contribute to the success of a business? A) Relationship management B) HR technical expertise C) Organizational navigation D) Ethical practice E) Consultation

B

When BP Oil provided funds to clean up the oil spill in the Gulf of Mexico, they were recognizing the importance of A) a balanced scorecard approach B) performance management C) total quality management D) social responsibility E) cultural responsibility

D

When a company participates in lean thinking they evaluate current practices to A) do minimal work with highest attention and care for details. B) deliver the best customer service while compromising on volume and quantity. C) create quality products and services using maximum resources. D) do more with less effort, time, space, and equipment. E) discourage training and quality programs.

D

Which of the following is true of how different generations view each other? A) Millennials may think Generation X managers are good delegators. B) Generation X managers may think that Millennials lack self-confidence. C) Millennials might believe that Baby Boomers do not comply with company rules. D) Traditionalists may believe that Millennials don't have a strong work ethic. E) Baby Boomers may consider Millennials to be technologically illiterate.

D

Which of the following statements is true about the composition of the U.S. labor force in the next decade? A) Immigration will cease to affect the size and diversity of the workforce. B) The largest proportion of the labor force is expected to be in the age group of 16-24 years. C) The percentage of highly skilled immigrants will continue to remain lower than the percentage of low-skilled immigrants. D) The median age of the labor force will increase to the highest number ever. E) The high cost of health insurance and a decrease in health benefits will cause many employees to quit working.

D

Which competency is an HR professional said to have if he is able to act personally and professionally with integrity and accountability? A) Critical evaluation B) Consultation C) Business acumen D) Communication E) Ethical practice

E

Which of the following arguments states that diversity of perspectives and less emphasis on conformity to norms of the past should improve the level of resourcefulness? A) System flexibility argument B) Marketing argument C) Employee attraction and retention argument D) Problem-solving argument E) Creativity argument

E

integration linkages

administrative linkage, one way linkage, two way linkage, integrative linkage

Civil Rights Act of 1991

amended the original civil rights act, making it easier to bring discrimination lawsuits in cases of intentional /reckless discrimination while also limiting punitive and compensatory damages that can be awarded in those lawsuits

33- Which of the following concepts was advocated to minimize the adverse impact of testing? banding teaming grouping binding

banding

6- Martha, an African American woman, and Sophie, a Caucasian woman, both graduated from the same school, cum laude, with an MBA. Saunders, Inc. interviewed both candidates and selected Sophie because she would "fit in better." It sounds as if Martha was a victim of taste-based discrimination. reasonable accommodation. disparate impact. disparate treatment.

disparate treatment

28- Georgio used to work for Talenco Inc., a company that manufactures air conditioners. He was terminated and wanted to appeal the decision., Talenco has adopted a ________, and therefore, Georgio can appeal the company's decision to terminate him. direct application quota workforce utilization review voluntary retirement scheme due process policy

due process policy

47- While evaluating training programs, return on investment can be used to measure reaction to the programs. acquisition of knowledge. employees' skills. economic value of training.

economic value of training.

5- The ________ branch consists of the president of the United States and the many regulatory agencies the president oversees. regulatory executive judicial legislative

executive

CompCo has contracted with Move Bros for relocation services. This type of practice is not the norm for outsourcing.

false

Companies have historically looked at HRM as a means to contribute to profitability and quality.

false

3- Companies engaged in a cost strategy require employees to have a high concern for quantity. have a long-term focus. perform tasks that are not independent. be willing to take risks.

have a high concern for quantity

12- Job analysis aids the performance appraisal process by providing accurate information about the levels of skill required in various jobs of the organization. identifying the behaviors and results that distinguish effective performance from ineffective performance. providing information about the tasks performed in the job to ensure that training will prepare individuals to improve their skills. identifying information about different jobs to determine which jobs deserve higher pay than others.

identifying the behaviors and results that distinguish effective performance from ineffective performance

16- Alita and Frederick have worked for Sanctuary Falls for more than 20 years combined. They are a resource to HR when completing a job analysis because they are Subject-matter experts job analysts Supervisors incumbents.

incumbents

filing a discrimination complaint

individuals must file complaint within 180 days of incident EEOC has 60 days to investigate. If ruled invalid by EEOC may still pursue federal suite case

4- The new focus on strategic HRM has tended to be primarily on ________ strategies that are the result of the rational decision-making processes used by top managers. intended enhanced emergent generic

intended

facial neutral employment practice

is one that lacks obvious discrimination content yet affects one group to a greater extent than other groups, such as an employment test

strategy formulation

process of deciding on a strategic direction

32- Patrick has changed his interview techniques to include questions that ask employees to explain how they would solve real-life workplace problems. He feels that this type of interviewing has increased his probability of making the best choice. Patrick is employing the ________ interview technique panel situational knowledge-based science-based

situational

26- During which of the following phases of the strategic management process does a strategic planning group use the company's mission and goals, external threats and opportunities, and internal strengths and weaknesses to generate strategic alternatives? strategy implementation strategy formulation strategy analysis strategy evaluation

strategy formulation

strategy management

the art and science of formulating, implementing, and evaluating cross-functional decisions that enable an organization to achieve its objectives

HRM defined

the policies, practices and systems that influence employee behavior, attitudes, and performance

employers special obligation

to affirmatively do something to accommodate an individuals disability or religion

Intangible assets are equally as or more valuable than financial and physical assets, but they are difficult to duplicate or imitate.

true

The amount of time that the HRM function devotes to administrative tasks is decreasing, and its role as a strategic business partner is increasing.

true

Jake, the CEO of a company, appraises his managers based on how well they empower their employees. Which of the following managers is Jake likely to rate the highest in this regard? A) Hector, who gives clear instructions to his subordinates and expects them to follow the orders exactly as given B) Melody, who asks her subordinates to always check with her before making any decisions C) Jing, who prefers that members of his team always report to him what they do throughout the day D) Zara, who assigns responsibility to her subordinates and intervenes only when there is a need E) Darnell, who assigns complete authority to his subordinates and does not offer any guidanc

D

Sexual harrassment critical issues

1. cannot have invited or incited the advances 2. must be severe enough to alter the terms conditions or privileges of employment 3. must determine whether the organization is liable for the action of its employees

Four preventative Actions SH

1. organization can develop a policy statement that makes it clear sexual harassment is not tolerated 2. all employees trained to identify inappropriate behavior 3. organization can develop a mechanism for reporting sexual harassment 4. management can take prompt disciplinary action to protect victims

administrative expert role

administrative role decreasing due to self service and outsourcing

Which of the following statements is true about the Sarbanes-Oxley Act of 2002? A) In case of noncompliance, it limits charges to heavy fines; it does not include prison terms for executives. B) Organizations spend millions of dollars each year to comply with regulations under the Sarbanes-Oxley Act. C) It imposes no criminal penalty for corporate governing and accounting lapses. D) Retaliation against whistle-blowers is not included as a violation under the law. E) It was passed in response to illegal and unethical behavior by employees toward the management.

b

1- Georgio used to work for Talenco Inc., a company that manufactures air conditioners. He was terminated and wanted to appeal the decision., Talenco has adopted a ________, and therefore, Georgio can appeal the company's decision to terminate him. direct application quota workforce utilization review due process policy voluntary retirement scheme

due process policy

37- Trudie is able to "read a room" and diffuse situations before they get out of hand. She has a knack for making people feel comfortable and helping opposing sides compromise. Trudie has a strong crystallized intelligence. emotional intelligence. fluid intelligence. intelligence quotient.

emotional intelligence

When a firm shifts to evidence-based HRM, it should stop using workforce analytics.

false

14- Wong, a manager, decides to design jobs based on the principles of the motivational approach. If he does not balance them with some traits of the mechanistic approach, he will see minimal impact on job satisfaction. employee retention. employee engagement. production.

production.

EEOC (Equal Employment Opportunity Commission)

3 responsabilities 1. investigate resolve discrimination complaints - 2. gather information - monitor hiring practices of organizations with 100+ employees 3. issue guidelines - help employers determine when decisions violate EEO laws

Bona Fide Occupational Qualification (BFOQ)

A job qualification based on race, sex, religion, and so on that an employer asserts is a necessary qualification for the job.

Over the next decade, which of the following people will have the most difficulty attracting talented employees due to a skills deficit? A) Tracy, the owner of several fast-food franchises B) Rex, the HR manager for a biotech research firm C) Yelena, the director of a mobile advertising company D) Franco, the HR director for a large grocery chain E) Barbara, the superintendent of an urban school system

C

7- Which of the following is true about the branches of the federal government? The executive branch of the federal government passes the laws. The legislative branch of the federal government consists of the House of Representatives and the Senate. These bodies develop laws that govern many HRM activities. The president cannot veto the laws that are passed with a majority in Congress. The legislative branch of the federal government consists of the federal courts and Supreme Court.

The legislative branch of the federal government consists of the House of Representatives and the Senate. These bodies develop laws that govern many HRM activities.

Religions Discrimination

an employees burden to demonstrate that he or she has a legitimate religious belief and provided the employer with notice of the need to accommodate the religious practice.

Reasonable Accommodation

an employer's obligation to do something to enable an otherwise qualified person to perform a job

Talent Management Definition

attracting, retaining, developing, and motivating highly skilled employees and managers

First State is faced with a decision to hire part-time employees or more full-time employees. Management has heard that part-time employee make the job easier to fill but take longer to train. On the other hand, it is easier to terminate full-time employees.

false

Samir is responsible for orientation and providing basic computer training. He must be a member of the HR analysis and design team.

false

Since the baby boomers are getting closer to retirement, the U.S. workforce is predicted to decrease in average age.

false

The balanced scorecard should not be used to link a company's human resource management activities to the company's business strategy.

false

45- Needs assessment is the ________ in the training design process and involves ensuring that employees are ready for training. third stage second stage first stage final stage

first stage

ADEA (Age Discrimination in Employment Act)

forbids discrimination against any person aged 40 or older in hiring, firing, promotion, or other aspect of employment.

20- Which of the following stages in human resource planning is critical, with the many options available to a planner differing widely in their expense, speed, effectiveness, amount of human suffering, and revocability? goal setting and strategic planning decision-making evaluation forecasting

goal setting and strategic planning

2- GreenWorks, a company that produces eco-friendly cleaning solvents, recently introduced a new line of floor cleaners. The company wants all of its employees to be familiar with the features of the new product line as well as its restrictions. Which of the following HRM practices will help GreenWorks' employees acquire the knowledge and skills needed to make their eco-friendly cleaning products a success? job analysis and design performance management training and development recruitment and selection

training and development

39- Instructional System Design (ISD) and the ADDIE model (analysis, design, development, implementation, evaluation) are two specific types of training design. job analysis task analysis. task design

training design

18- Viseth has been asked to track the number of employees that have left Onyx Inc. over the last 4 years, as well as those who have been promoted at the company. She will use which matrix? transactional transformational transferrable transitional

transitional

As part of updating the HR resources available to employees and managers, Tyree creates an intranet of useful materials that include performance evaluation metrics. This is an example of an HR dashboard.

true

In exchange for working longer hours without job security, employees want companies to provide flexible work schedules and comfortable working conditions.

true

Social networking tools can help prevent the loss of expert knowledge that occurs due to retirement.

true

The Sarbanes-Oxley Act of 2002 imposes criminal penalties for corporate governing and accounting lapses.

true

The three product lines of HR as a business are administrative services and transactions, business partner services, and strategic partner roles.

true

To be effective, balanced scorecards must be customized by companies to fit different market situations, products, and competitive environments.

true

Workers with disabilities can be a source of competitive advantage

true

Work Force analyitics

workers age will grow from 22% - 25% now five generations in the workforce