Milady Chapter 4

Classic

A client who prefers simple and sophisticated clothing, monochromatic colors, and no bright patterns may best be described as having a(n) ______ style.

Talk less listen more

An important practical step that promotes effective communication is to _____.

Analyze the client's hair

During which step of the consultation should you ask the client what at home products she or he uses?

Communication

Effective human relations and _____ skills build lasting client relationships, accelerate professional growth, and promote a positve work environment.

Intake form

Every new client should complete a client _____, also called a client questionnaire, consultation card, or health history form.

Sensitivity

Honesty is always the best policy, but practicing _____ will ensure that you think before you speak.

Neutral

If a dilute arises among your salon team members, it is important for you as a fellow team member to remain respectful, objectives, and _____.

Customer sevice

In cosmetology, _____ is the cornerstone of success.

Discuss upkeep and maintenance

In which step of the consultation would you counsel clients on salon maintenance, lifestyle limitations, and home maintenance commitments?

Reflective listening

Listening to the client and then repeating, in your own words, what you think the client is telling you is known as _____.

Counselor

Maintaining an appropriate client relationship means that you do not attempt to fulfill the role of _____ with any client.

Service record card

The _____ is the client's permanent progress record of services received and contains the results, formulations, products used during services, as well as any sensitivities or alleges.

Reflective listening

The act of successfully sharing information between two people, or groups of people, is known as_____.

During your evaluation meeting

The most opportune time to discuss increasing your client bookings, raising your pay scale, or the possibility of future advancement with your manager is _____.

Professional portfolio

What is a collection of photos and images of a stylist's work that she or he can use during the consultation to assist a client in making decisions about style and color?

Ask for specifics

What is one of the first steps you should take when a client is dissatisfied with a service?

Review the intake form

What is the first step in the 10-step consultation method?

Client consultation

What verbal communication with a client assists in determining the client's needs and how to achieve the desired results?

Complain about colleagues

When communicating with your salon manager, you should be open and honest, have correct information, and never _____.

Never argue and always be polite

When handling a scheduling mix up with a client, it is recommended that you _____.

Photos

When making color recommendations to a client, it is important to ensure that you both are speaking the same language. Using _____ is one way to eliminate confusion and eliminate the possibility of a color mistake.

Lifestyle, face shape, and hair type

When making recommendations to a client regarding hair style or color, which of the rolling criteria should be used?

During each salon visit and service

When should a client consultation be performed?

Salon manager

Which relationship has vested interest in the success of the stylist?

Generational differences

Your older clients may not like gum chewing, slang, or the use of yeah instead of yes. Awareness of these______ will help you remain professional with all clientele.