MIS-480 Final

On average, the companies that participated in the 2019 SIM study spend ____ % of their revenues on IT:

6

An estimated _______ % of big data are unstructured

80

A(n) ____ provides a standard way for different things, such as software, content, or websites, to talk to each other in a way that they both understand without extensive programming

API

In the past, data was transferred from OTLP databases to data warehouses periodically, say once a month or even once a week. Now, the trend is toward ____, or real-time, data warehousing so that analysis and decision support apps use current data

Active

If a software project is being developed in a rapidly changing environment, including frequent changes in systems requirements and even the project staff, which would be the best methodology to use?

Agile

The most flexible systems development methodology is

Agile

Credit approval, ordering an account, order fulfillment, and shipping a product are examples of:

Business process

_____ are small-scale data warehouses that support a single function or department

Data marts

Which of the following is not a top-concern for IT-managers and their organizations?

E-business patterns

An _____ is a private, company-owned network that can be logged into remotely via the Internet. Typically users are suppliers, vendors, partners, or customers.

Extranet

T/F A key benefit of virtualization is energy efficiency- up to a 20% reduction in energy use per server

False

T/F A limitation of Apache Hadoop is that it imposes conditions on the structure of the data it can process

False

T/F Data warehouses and data marts are optimized for extremely fast transactions processing

False

T/F In an organization, there may be a culture of distrust or political conflicts between the tech and business folks, which are resolved with data governance

False

T/F Intangible CRM benefits are measured using the ROI or net present value

False

T/F Open Graph is a private social channel that helps employees, partners, and customers communicate; exchange information; and collab across departments, locations, and business apps

False

T/F Risks associated with outsourcing include shirking when the vendor develops a strategic app for a client and then uses it for other clients

False

T/F One way for larger companies to effectively manage information across an organization is to require each division or business unit to implement and manage its own IS because unit managers understand their info needs better than people in other parts of the organization

False

_____ are activities that support the fulfillment of orders

Front office operations

A widely used big data processing platform is Apache ____

Hadoop

Big data volumes that exceed the processing capacity of conventional infrastructures are processed using the ____ platform

Hadoop

Sony realized that the technical limitations of ____ were making it urgent to move to _____

IPv4 addresses; IPv6

Which of the following statements best represents the position of people who are in favor of Net Neutrality?

ISPs should treat all sources of data equally and not give priority to content providers who pay for faster transmission.

Which would not be a benefit of using ERM?

Increasing costs associated with printing, storing, and searching for content

Enterprise resource planning help managers and companies improve their performance by enabling them to _____

Integrate internal business processes and link to external business partners

Case Study 1: The project to install a new software system at MidSouth Chamber of Commerce (MSCC), was effectively led by

Leon Lassiter, VP of Marketing

Which of the following is not a benefit of virtualization?

Less memory intensive

_____ describe key entities such as customers, products and services, vendors, locations and employees around which business is conducted.

Master data

_____ is a set of processes that aid organizations in integrating data from various sources or enterprise applications to create and maintain a more unified view of a customer, product, or other core data entity that is shared across systems

Master data management

-______ is an umbrella term that applies to location-aware technologies that allow devices to communicate securely with each other over short distances

NFC

Market conditions and technological innovations leading to On-Demand services include all the following, except:

Private data centers

_____ is location-aware system that transmits the identity of an object or person using radio waves. It is used to track items in a supply chain or equipment in a production facility

RFID

The terms "Data", "information", "knowledge" and "wisdom" have specific meanings. With regard to a customer satisfaction application used in the auto industry, which of the following is an example of data?

Records containing numerical ratings from customer surveys completed online after each visit to a dealer

Basic functions of business networks are all of the following except

Routers

The ____ defines the project plan and is a legal contract used to document the agreement between parties after the business terms have been accepted and a go decision is made

Statement of work

Which of the following is not one of the basic functions of business networks?

Strategic planning

Data from functional ISs are used extensively by enterprise applications, including business intelligence (BI), e-commerce, customer relationship management (CRM), and ____________.

Supply chain management

_____ is the basic communication protocol of the Internet. This protocol is supported by every major network OS to ensure that all devices on the Internet can communicate.

TCP/IP

______ is the basic communication protocol of the Internet

TCP/IP

According the the 5 forces model developed by Harvard professor Michael Porter, all are major factors that determine a company's standing in an industry, except:

Technological superiority

SWOT Analysis involves analyzing a company's competitive situation on each of the following factors except:

Technology

____ verifies that apps, interfaces, data transfers, and so on, work correctly under all possible conditions

Testing

the terms "data", "information", "knowledge", and "wisdom" have specific meanings. With regards to a customer satisfaction application used in the automobile industry, which of the following is an example of knowledge?

The ability to create a program that provides rewards for dealerships with high levels of customer satisfaction and corrective action plans for dealerships that have low levels of satisfaction

Price wars or other fierce reactions by competitors are examples of:

Threats

T/F A formal business plan must be in place before the CRM project begins. The plan must quantify the expected costs, tangible financial benefits, and intangible strategic benefits and risks

True

T/F Data can get lost in transit from one IS to another.

True

T/F Data collected by the TPS are converted into reports by the MIS and analyzed by the DSS to support decision making

True

T/F Each level of management has its own data needs, decision making responsiblities, and time horizons

True

T/F Effective human resource info sys reduce the workload of the HR department

True

T/F Enterprise social tech had made it easier for employees to connect and collab with others, stay informed, build relationships, and share documents and data

True

T/F HRIS apps raise ethical and legal challenges. For example, training activities that are part of HRM may involve ethical issues in recruiting and selecting employees and in evaluating performance.

True

T/F Ideally, functional systems, such as Manufacturing, production and transport management systems, enable both transparency and quick response

True

T/F Most health care organizations are drowning in data, yet cannot get reliable, actionable insights from this data. Information from physician notes, reg forms, and discharge summaries often go unused or are difficult for admins and managers to access because the information is trapped in data silos

True

T/F One of the skills CIOs need to improve IT-business alignment and governance is political savvy

True

T/F Sales and marketing info sys can expand the capacity to create new products, services, channels and marketing opportunities that lead to new revenue streams

True

T/F The National Climatic Data Center is an example of public data center that stores and manages the world's largest archive of weather data

True

T/F The digital IQ study clearly shows that strong executive leadership and collaboration are crucial to building lasting value from IT

True

T/F The latest ERP solutions are designed with a focus on social collaboration, deployment flexibility, faster response, and accessibility from mobile devices

True

T/F There are several possible reasons why a high percentage of IT projects are abandoned the business strategy changed, technology changed, the project was not going to be completed on time or budget, the project sponsors responsible did not work well together, or the IT strategy was changed to cloud or SaaS

True

T/F What was novel about BSC in the 1990's was that it measured a company's performance using a multidimensional approach of both leading and lagging indicators

True

Which systems development methodology shows business events, who or what objects initiated the events, and how the system responds to the events?

Use Case Model

Which of the following is not a red flag that indicates IT project problems?

Users have too much early involvement

When security issues are a special concern, companies want to take extra steps to make sure that transmissions can't be intercepted or compromised. In these situations they will use a network that encrypts the packets before they are transferred over the network. This solution is called _____

VPN

______ customizes or adds features to a vendor's software or equipment and resells the enhanced product

Value added reseller

_____ are any activity that enhances the value of a product or service to consumers, thereby creating value for the company

Value drivers

Data ____ integrate data from multiple databases and data silos and organize them for complex analysis, knowledge discovery and to support decision making.

Warehousing

Jay is marketing manager at Fire Mouth, a new hot sauce manufacturer. He's using his companies DSS to determine the best price for a new brand of hot sauce. He inputs figures and checks what the app tells him his sales volume would need to be. As he works on the problem, he changes his assumptions about the input factors and notes how those changes impact the predicted sales volume. Jay is doing _____ analysis.

What-if

Which of the following is a potential disadvantage to using cloud services?

With cloud computing, it may be more difficult to get to the root of the problems, like the unplanned outages that sometimes occur with Google's gmail or Workday's human resources apps

To reduces product development time, Caterpillar connected its engineering and manufacturing divisions with its active supplier, distributors, overseas factories, and customers, through ______

an extranet

The goal of ____ is to reduce non-value added processes, then to simplify and automate the remaining processes

business process reengineering

Examples of _____ include data storage and computing hardware that are accessed via the Internet instead of being company-owned and on-site in a data center

cloud computing

In retail business, a multidimensional dba is used to review and analyze revenues for a past period. Name 3 relevant dimensions for analysis.

customer, product, time, location

Many health care organizations are drowning in data. Yet healthcare workers cannot get reliable insights from this data. Information from physician notes, etc go unused or are difficult for admins and managers to access. One of the primary reasons for this prob is that ____

data are stored in silos

Organizations that cannot afford the cost of a data warehouse, but want the benefits of online analytic processing invest in

data marts

Data in a ____ are volatile because they record ongoing transactions

database

IT spending is largest for which of the following categories

employees

____ Process move data from dba to data warehouse or mart, where the data are available for access, reports, and analysis

extract, transformation, load

Jackson Stiles is a marketing manager for Rock. His boss has told him to make sure each product earns at least 25% net profit margin. When new products come into the store, Jackson enters the data into the DSS about the product, shipping, and promo costs associated with the product. The DSS then calculated a target price based on this info. Jackson uses the DSS to conduct a _____ analysis

goal seeking

Dr. Garcia is a business professor at a large state college. At the start of each workday, he opens a Web browser on his office computer and accesses the University web site to access his college portal, email and course pages. What kind of web portal is he using?

intranet

Many business models designed to serve today's on demand economy are based on time, convenience, and _____-service

location-based

Trying to keep fraud hidden can mean doing nothing or firing the employee. These approaches to fraud are not sustainable because they erode the effectiveness of fraud prevention measures and produce ____ by eliminating the risks of insider fraud.

moral hazard

At the ___ level, managers, supervisors, and workers need detailed data, in real time, and the ability to respond to what they learn from functional information systems

operational

The type of switching that breaks signals up into small blocks, sends them over the Internet, and then reassembles them at the destination is called ____ switching

packet

What kind of reports are created and distributed according to a pre-set schedule, such as daily, weekly, or monthly?

periodic reports

Postproject reviews or _____, identify the reasons the project was successful or not, strengths and weaknesses of the project plan, how problems were detected and resolved, and how the project was successful in spite of them

postmortems

While cloud computing offers many benefits, companies should be aware that moving to cloud solutions on a wide scale will ___.

require significant increases in network bandwidth

The case study on the Midsouth Chamber of Commerce discusses which of the following topics?

role that business managers may play in IS projects role of the technology provider in an IS project

Controls help to prevent ____, which refer to system development projects that are so far over budget and past deadline that they must be abandoned, typically with large monetary loss

runaway projects

A project has a defined beginning and end, resources a budget and ____

scope

Jared is a sales manager at a large company where employees use several cloud apps. The company decided to use these apps instead of purchasing apps that would run from their own servers, reducing the cost and complexity associated with their use. Apps like these are known as:

software as a service

Typically, ERP systems are acquired by purchasing or leasing in a(n) ____ arrangement

software as a service

______ should not be considered in the decision to kill a project

sunk costs

Network ______ are devices that transmit ____ from their source to their destination based on IP adds

switches and routers: data packets

Which is not a consequence of poor quality or dirty data?

the company faces data ownership problems

Data from sales orders, payroll, accounting, financial, marketing, purchasing, etc. are processed by a combination of hardware and software called _____ processing system

transaction