MIS 573-Chapter 8

he intersection of a row and column in a table is called a __________.

both a and c

Which of the following represents the lowest-level information about a task, resource, or assignment?

cell

What term is used for any instance where the product or service fails to meet customer requirements?

defect

Each row in a table represents a single __________ in Project.

resource or task

Which is a measure of quality control equal to one fault in one million opportunities problems?

six 9s of quality rule

Which process involves choosing part of a population of interest for inspection?

statistical sampling

What cost is the price of evaluating processes and their outputs to ensure that a project is error-free or within an acceptable error range?

appraisal cost

Which process correct(s) or prevent(s) quality problems based on quality control measurements?

process adjustments

Which process is often associated with the technical tools and techniques of quality management, such as Pareto charts, quality control charts, and statistical sampling?

quality control

Which process is an action taken to bring rejected items into compliance with product requirements or specifications or other stakeholder expectations?

rework

What process is used to generate ideas for quality improvements by comparing specific project practices or product characteristics to those of other projects or products within or outside the performing organization?

benchmarking

Six Sigma's target for perfection is the achievement of no more than _____ defects, errors, or mistakes per million opportunities.

3.4

When you double-click a column heading, what which of the following is activated?

Field List

During which phase of the DMAIC process is the fishbone or Ishikawa diagram used?

analyze

Validated changes and validated deliverables are the outputs of the ____ subprocess of project quality management.

controlling

Performing quality assurance is a subprocess of which project quality management stage?

managing

There are __________ categories of views.

three

Which five-phase improvement process do projects that use Six Sigma principles for quality control normally follow?

DMAIC

Which statement is one of Deming's 14 Points for Management?

Eliminate the annual rating or merit system.

The options that you choose in the __________ dialog box apply only to the selected text or cell.

Font

Which statement is one of Juran's ten steps to quality improvement?

An organization should build awareness of the need and opportunity for improvement.

If you wanted to change the appearance of the milestones on the Gantt Chart, you would use the __________ dialog box.

Bar Styles

Which process helps integrate traditionally separate organizational functions, set process improvement goals and priorities, provide guidance for quality processes, and provide a point of reference for appraising current processes?

CMMI - Capability Maturity Model Integration

Which graphic display of data illustrates the results of a process over time?

Control Chart

When you select the __________ check box in the View Definition dialog box, Project adds the new view to the View menu so that it is available whenever you need it.

Show in Menu

Which phase of the DMAIC process includes tools such as a project charter, a description of customer requirements, process maps, and Voice of the Customer (VOC) data?

define

What are the system's special characteristics that appeal to users?

features

Which addresses the ease of performing maintenance on a product?

maintainability

What term is used for a bell-shaped curve that is symmetrical regarding the average value of the population (the data being analyzed)?

normal distribution

Which chart helps users identify the vital few contributors that account for most quality problems in a system?

pareto

Which addresses how well a product or service performs the customer's intended use?

performance

The main outputs of which process are a quality management plan, quality metrics, project management plan updates, and project documents updates?

planning quality management

What term is used for the ability of a product or service to perform as expected under normal conditions?

reliability