MIS Chapt 14

Successful system building requires careful ________ management to minimize organizational resistance.

change

A user-designer ________ occurs when there is a difference in background, interests and priorities that impedes discussion and problem solving among users and IS specialists

communication gap

A planned series of related activities for achieving a specific business goal is called a(n) ________.

project

One of the five major variables in project management, ________ is an indicator of how well the project satisfies management objectives.

quality

A(n) ________ is a method for deciding among alternative systems based on a system of ratings for selected objectives

scoring model

The ________ is the part of the system that users interact with.

user interface

To review a project's tasks and their interrelationships, you would use a

A) PERT chart.

Which of the following projects is the riskiest?

A) a project that managers are concerned will affect their roles and job descriptions

Users prefer systems that

A) are oriented to facilitating organizational tasks and solving business problems.

Internal integration tools

A) enable a project to have sufficient technical support for project management and development.

Which of the following is not a responsibility of effective change management?

A) integrating legacy systems

The central method used in a portfolio analysis is to

A) inventory all of the organization's information systems projects and assets.

The criteria used for evaluation in a scoring model are usually determined by

A) lengthy discussions among the decision-making group.

In sociotechnical design

A) separate sets of technical and social design solutions are developed and compared.

According to your reading of the chapter, change management is a process that

A) should be addressed before a project is developed.

Which type of planning tool shows each task as a horizontal bar whose length is proportional to the time required to complete it?

B) Gantt chart

Which of the following statements best describes the effect that project structure has on overall project risk?

B) Projects with relatively undefined goals are more likely to be subjected to users changing requirements and to run a higher risk of not satisfying project goals.

Formal planning and control tools

B) enable a project manager to properly document and monitor project plans.

Which of the following is not one of the five main variables affecting project success?

B) goals

One example of an implementation problem is

B) inadequate user training.

An example of using an external integration tool would be to

B) include user representatives as active members of the project team.

The principal capital budgeting models for evaluating information technology projects are the payback method, the accounting rate of return on investment (ROI), the net present value, and the

B) internal rate of return.

As discussed in the chapter, which of the following is not one of the immediate consequences of inadequate software project management?

B) organizational conflict

The central method used in a scoring model is to

B) perform a weighted comparison of the criteria used to evaluate a system.

The ________ consists of systems analysts, specialists from the relevant end-user business areas, application programmers, and perhaps database specialists.

B) project team

The ________ is directly responsible for the individual systems project.

B) project team

Which method is used to assign weights to various features of a system?

B) scoring model

To best evaluate, from a financial standpoint, an IT investment whose benefits cannot be firmly established in advance, you would use

B) the real option pricing model.

On average, private sector IT projects underestimated budget and delivery time of systems by ________ percent.

C) 50

The ________ reviews and approves plans for systems in all divisions.

C) IS steering committee

The most widely used project management software today is

C) Microsoft Project.

Which of the following statistics from studies on failed projects is not true?

C) The average cost overrun of IT projects is 60 percent.

Which of the following types of projects is most likely to fail?

C) a business process redesign project that restructures workflow and responsibilities

You have been hired by a pharmaceutical company to evaluate its inventory of systems and IT projects. Which types of projects would be best avoided?

C) all high-risk, low-benefit projects

Which type of tool helps project managers identify bottlenecks in project development?

C) formal planning and control tools

The organizational activities working toward the adoption, management, and routinization of a new information system are called

C) implementation.

Which of the following is not a tangible benefit of information systems?

C) improved resource control

A road map indicating the direction of systems development, the rationale, the current systems, new developments to consider, the management strategy, the implementation plan, and the budget is called a(n)

C) information systems plan.

ROPMs value information systems similar to stock options, in that

C) initial expenditures on IT projects are seen as creating the right to pursue and obtain benefits from the system at a later date.

Which method would you use to develop risk profiles for a firm's information system projects and assets?

C) portfolio analysis

Which of the following project management variables indicates how well the project satisfies management objectives?

C) quality

At the top of the management structure for information systems projects in a large company is

C) the corporate strategic planning group.

The project risk will rise if the project team and the IS staff lack

C) the required technical expertise.

________ methods rely on measures of cash flows into and out of the firm.

Capital budgeting

In using a portfolio analysis to determine which IT projects to pursue, you would

D) balance high-risk, high reward projects with lower-risk projects.

External integration tools

D) consist of ways to link the work of the implementation team with users at all organization levels.

All of the following are indications of a failed information systems project except

D) employees require training to properly use the system.

Which of the following is not one of the activities of the systems analyst?

D) formulation of capital budgeting models

An example of using an internal integration tool would be to

D) hold frequent project team meetings.

Which of the following is a limitation of using a financial approach to evaluate information systems?

D) inability to assess costs from organizational disruption

You have been hired to implement an enterprise system that will automate much of the billing and accounting work for a statewide HVAC services company. Which of the following would you prepare to describe how the new system will affect a firm's structure and operations?

D) organizational impact analysis

All of the following are intangible benefits of information systems except

D) reduced workforce

The worth of systems from a financial perspective essentially revolves around the issue of

D) return on invested capital

In working with ROPMs and options valuation, a call option is a(n)

D) right to purchase or sell an asset at a later date at a fixed price.

Which of the following is not an organizational factor in systems planning and implementation?

D) user interface

________ is the interaction of people and machines in the work environment, including the design of jobs, health issues, and the end-user interface of information systems.

Ergonomics

Which of the following tools would you use to control risk factors in an information systems project?

F) all of the above

You are using a capital budgeting method to assess the worth of your company's new information system. Which of the following costs would you include in measuring the cash outflow?

F) both B and C

In one strategic approach to determining information requirements, managers select a small number of ________ that reflect firm success and profitability

KPIs (key performance indicators)

________ refers to the application of knowledge, skills, tools and techniques to achieve specific targets within specified budget and time constraints.

Project Mangement