MIS Chapter 11

68) Software programs that work without direct human intervention to carry out specific tasks for individual users, business processes, or software applications, are called

A) intelligent agents.

43) Most knowledge workers require specialized knowledge work systems, but they also rely on

A) office systems.

33) Informal social networks of professionals and employees within and outside the firm who have similar work-related activities and interests are called communities of

A) practice.

46) CAD workstations

A) provide engineers, designers, and factory managers with precise control over industrial design and manufacturing.

37) Which of the following would not be considered semistructured knowledge?

A) request for proposals

38) In content management, once a taxonomy is developed, documents must then be ________ with the proper classification.

A) tagged

22) The percentage of gross domestic product of the United States that is produced by the knowledge and information sectors is estimated to be about ________ percent.

B) 45

36) Which of the following is not a typical component or capability of an enterprise-wide knowledge management system?

B) KWS

45) ________ often are designed and optimized for the specific tasks to be performed.

B) Knowledge workstations

59) Virtually all expert systems deal with problems of

B) classification.

30) In order, which are the value-adding steps in the knowledge business value chain?

B) data and information acquisition, acquire, store, disseminate, apply

24) The flow of events or transactions captured by an organization's system describes

B) data.

39) You are advising a multimedia company on the best type of knowledge management system to help them archive digital video and sound clips. Which of the following will suit their needs?

B) digital asset management system

69) What type of intelligent technique helped Procter & Gamble determine the most efficient methods for their trucks to deliver goods?

B) intelligent agents

40) Which of the following is not a Web 2.0 tool firms are using to foster collaboration?

B) intranets

31) The set of business processes, culture, and behavior required to obtain value from investments in information systems is one type of

B) knowledge discovery.

21) From your reading of the chapter case, which of the following was the primary knowledge management challenge facing the city of Denver?

B) lack of integration

53) Technology that consists of computer-based systems that attempt to emulate human behavior is called

C) AI technology.

41) Which of the following statements about 3D printing is not true?

C) It is only usable to make prototypes.

58) Which of the following does not describe the dimensions of knowledge in a firm?

C) It is subject to the laws of diminishing returns.

28) Which of the following is not one of the main four dimensions of knowledge described in the chapter?

C) Knowledge has no locations.

23) Which of the following statements best describes the relationship between collaboration and knowledge management?

C) Knowledge is useful only when shared with others.

66) Which of the following describes a difference between neural networks and genetic algorithms?

C) Neural networks are programmed to "learn."

32) Which of the following systems digitizes, indexes, and tags documents according to a coherent framework?

C) document management

63) You are an automotive engineer working on an application that will automatically parallel park a car. The intelligent technique you may find most useful is

C) fuzzy logic.

64) Fuzzy logic is a type of

C) intelligent technique.

60) Expert systems are expensive and time consuming to maintain because

C) their rules must be reprogrammed every time there is a change in the environment, which in turn may change the applicable rules.

57) Expert systems

C) work in very limited domains.

26) Which of the following statements is not an accurate description of the importance of knowledge to a firm?

D) Knowledge is unconditional.

51) Which of the following is a type of intelligent technique?

D) VRML

56) Backward chaining is

D) a strategy for searching the rule base in an expert system that begins with a hypothesis.

54) An inference engine is

D) a strategy used to search through the rule base in an expert system by forward chaining or backward chaining.

49) Investment workstations

D) are used in the financial sector to analyze trading situations instantaneously and facilitate portfolio management.

52) Which of the following techniques is used for knowledge discovery?

D) data mining

34) Which of the following are the three major types of knowledge management systems?

D) enterprise-wide knowledge management systems, knowledge work systems, and intelligent techniques

47) Which of the following would not be classified as a knowledge work system?

D) expert system

62) Your company wants to develop intelligent techniques to create a "smart" oven that can perfectly cook basic foodstuffs, such as roasts and bread, using sensors and minimal input from the user. The system would know the difference between rare, medium rare, medium, and well done roasts. The category of intelligent technique that would describe this system is

D) fuzzy logic.

44) Apple's Siri application is an example of

D) intelligent agents.

70) To automate routine tasks to help firms search for and filter information for use in electronic commerce and supply chain management a firm would most likely use

D) intelligent agents.

42) Tools for the management, delivery, tracking, and assessment of various types of employee learning best describes a(n)

D) learning management system.

50) Which of the following systems is not used to capture tacit knowledge?

D) neural network

29) Changing organizational behavior by sensing and responding to new experience and knowledge is called

D) organizational learning.

48) Virtual reality systems

D) provide architects, engineers, and medical workers with precise, photorealistic simulations of objects.

25) Expertise and experience of organizational members that has not been formally documented best describes

D) tacit knowledge.

1) Enterprise content management systems are designed to manage structured information, while other systems, such as KWS, are designed to manage semistructured and unstructured information.

False

10) Expert systems are the primary tools used for knowledge discovery.

False

13) Expert systems work by applying a set of AND/OR rules against a knowledge base, both of which are extracted from human experts.

False

14) Case-based reasoning is not well-suited for diagnostic systems in medicine.

False

16) Fuzzy logic systems "learn" patterns from large quantities of data by sifting through data, searching for relationships, building models, and correcting over and over again the model's own mistakes.

False

17) Because neural network applications cannot always explain why they arrive at a particular solution, they are not well suited for use in the medical profession.

False

19) Intelligent agents can discover underlying patterns, categories, and behaviors in large data sets.

False

2) Knowledge residing in the minds of employees that has not been documented is called explicit knowledge.

False

4) Knowledge is universally applicable and easily moved.

False

5) CAD is a type of intelligent technique.

False

6) Knowledge workers include all of a company's workers who are tasked with managing or creating knowledge, from top-level scientists to clerical and data workers.

False

7) Structured knowledge is explicit knowledge that exists in informal documents.

False

8) Semistructured information is all the knowledge in a firm that resides in the heads of experienced employees.

False

9) VRML requires the use of a powerful server as well as large amounts of bandwidth.

False

11) Expert systems capture the knowledge of skilled employees in the form of a set of rules in a software system that can be used by others in the organization.

True

12) Expert systems are typically used in business in discrete, highly structured decision-making situations.

True

15) Fuzzy logic can describe a particular phenomenon or process linguistically and then represent that description in a small number of flexible rules.

True

18) 3D printing today is used to create small objects such as hip replacements.

True

20) For a firm, organizational resources are needed to transform data into knowledge.

True

3) Knowledge can reside in e-mail, voice mail, graphics, and unstructured documents as well as structured documents.

True

61) In this technique, descriptions of past experiences of human specialists are stored in a database for later retrieval when the user encounters a situation with similar characteristics.

A) CBR

35) Specialized systems built for engineers, scientists, and other knowledge workers charged with discovering and creating new knowledge for a company are called

A) KWS.

27) What is meant by the statement "knowledge is sticky"?

A) Knowledge is hard to move.

65) Hardware and software that attempts to emulate the processing patterns of the biological brain best describes

A) a neural network.

55) Forward chaining is

A) a strategy for searching the rule base in an expert system that begins with information entered by the user.

67) Genetic algorithms

A) develop solutions to particular problems using fitness, crossover, and mutation.