MIS Chapters 1 and 11

The process of creating a new application begins when the IS department aligns its priorities with the ____

organization's strategy

A manager will essentially require ________ skills to clearly understand how the resources that his or her company uses are converted to desired outputs.

systems thinking

The ___ must ensure that priorities consistent with the overall organizational strategy are developed, communicate them to the IS department and enforce them.

CIO

Which of the following best defines Management Information Systems (MIS)?

The management and use of information systems to help organizations achieve their goals and objectives.

Which of the following is NOT a responsibility of a systems analyst? a. writing programs b. developing procedures c. determining system requirements d. designing job descriptions

a. writing programs

Which of the following types of skills is most likely to be outsourced to the lowest bidder?

accounting skills

Which of the following accurately describes the five-component framework of information systems?

computer hardware, software, data, procedures and people

A customer relationship management (CRM) system contains the names and phone numbers of customers. Such things stored in a CRM system are part of the ____ component

data

Automation moves work from people to machines. However, it can also _____ the complexity of the system and require more time for change.

increase

You are looking to buy a home that costs less than $700,000, but your real estate agent keeps sending you fliers that cost $1,000,000 or more. This information is likely to be useless because it is ______

irrelevant

Users should not bother IS personnel for trivial issues, so they have a responsibility to ________.

learn basic computer skills