MIS Exam #4

A JIT eliminates excess inventory and helped address supply chain issues during COVID

False

A relational database is basically one big table; it is also called a flat file

False

Big data has three characteristics: volume, voracity, and variety.

False

EAI systems are only useful if you don't have ERP implemented

False

In customer-touching CRM applications, an organization's sales, field service, and customer interaction center representatives interact directly with customers.

False

Inventory velocity refers to the ability of all organizations within a supply chain to access or view relevant data on purchased materials as these materials move through their suppliers' production processes and transportation networks to their receiving docks.

False

It takes longer to make a decision with an ERP system since it contains so much data

False

Since TPS needs to be accurate, it is best if humans enter data

False

The SCM approach is designed to achieve customers intimacy

False

A customer identity management platforms within CRM will help a company create the 360-degree view across an entire organization and not just within a division.

True

Ad hoc reports are also called on-demand reports

True

Customers are increasingly powerful since a competition is just a click away

True

Once a KMS is set-up, it is updated automatically by Big Data the organization collects

True

Sarbanes-Oxley holds CEOs and CFOS personally responsible for financial disclosure.

True

Winning back a customer who has switched to a competitor is vastly more expensive than keeping that customer satisfied in the first place

True

It is generally necessary to use ... for a analyzing Big data

a. AI

Analytical CRM system provides ... analyzing customer behavior and perceptions.

a. BI

... are those data that visitors and customers produce when they visit a website and click on a hyperlinks

a. Clickstream data

..... is a disadvantage of ERP

a. Cost

.... are designed to correct lack of communication among .....

a. ERP:FAIS

The ..... process originates in the sales department and ends in the accounting department.

a. fulfillment

The main cause of ERP failure is ....

a. not sufficiently including business people

A ... is a group of eight ....

b. Byte; bits

.... is a disadvantage of cloud-based ERP Systems

b. Control

The main problem with on-premise CRM systems is ...

b. Cost

TPS are ..... to the success of any enterprise because they .....

b. Critical; support core operations

Amazon's recommender system is an example of ________.

b. Cross selling

.... portals automate downstream business processes

b. Distribution

Databases maximize ....; this means .....

b. Independence; applications and data are not linked to each other, so all applications are able to access the same data

..... CRM systems are purchased from a vendor and then installed on site

b. On-premise

Excess inventory is most likely to occur with ....

b. the bullwhip effect

Microsoft .... uses ... to conduct queries

c. Access; QBE

You get a sales report every month to show the products sold from each state. You notice the sales from California are down from last month, so you click on the state to get more detailed information on each sales person. You notice one salesperson sold 10% of what he did the previous year. This is an example of a(n) ________ report.

c. Drill down

Data marts and data warehouses are .... and use ....

c. Integrated; OLAP

SCM systems are ________ systems.

c. Interorganizational

.... more complex, integrated stowage that can handle money and labor in addition to production, purchasing, and inventory management planning; it stands for ....

c. MRP II; manufacturing resource planning

... are a set of core data that span the enterprise information systems.

c. Master Data

.... Flows are physical products, raw materials, supplies, and so forth that flow along the chain.

c. Material

You have to take 12 hours to be a VMI cadet; this is an example of .... and a ... relationship

c. Modality; 1:M

A well designed databased should have ... physical view(s) and ... logical view(s)

c. One; Many

Best of Breed ERP Implementation solutions a type of .... implementation

c. Phased

Organizations must have a strategy for managing all the resources that involved in meeting customer demand for their product or service. This strategy is developed in the .... component of SCM.

c. Plan

Consider the able above, these are an example of the .... normal form.

c. Third

... occurs when the supplier, rather than the retailer, managers the entire inventory process for a particular product or group of products; it is an example of an ....

c. VMI; extranet

Big Data predictions .... from teaching computers to think like humans and from applying to huge quantities of data to infer probabilities.

c. do not come; mathematics

Supply chain ... reduces cycle time; supply chain .... increases visibility along the entire supply chain.

c. efficiency; communication

Which of the following is an example of external source of data?

c. government databases

Data marts and data warehouses are ... and ....

c. time variant; nonvolatile

Consider customers value. The number of relationships reflects ....

d. How often someone purchases

A(n) .... reports summarizes the performance of critical success factors.

d. Key indicator

The push model is also called ... which means the production process begins with a .....

d. Make-to-stock; forecast

.... is. data; it is language typically used by ....

d. Metadata; government

It is really important that your customers are able to contact you anytime, anywhere, from any device. This suggests you should implement a(n) .... CRM system.

d. Mobile

Data marts can be implemented ______ quickly than data warehouses and support _______ control.

d. More; local

... databases help manage ... Big data

d. NoSQL; unstructured

TPSs process dating use....

d. OLTP

Data ... refers primarily to problems with the media on which data are stored..

d. Rot

.... is a customer-facing CRM application

d. SFA

Suppose you are a salesperson. You take great pride in knowing each customers' favorite places to eat and their favorite meals. This is an example of .....

d. Tacit knowledge

.... is a strategy in which the sales person provides customers with the opportunity to purchase related products or services of greater value in place of, or along with, the consumer's initial product or service selection.

d. Upselling

Returns are considered ....

d. a reverse supply chain

Outbound telesales is also called ....

d. telemarketing