MIS Midterm Exam
______ spent globally on IT in 2019
$ 3.8 Trillion
New Business Models
-Online streaming music and video -On-demand e-commerce services
Firms invest heavily in information systems to achieve six strategic business objectives:
1.Operational excellence 2.New products, services, and business models 3.Customer and supplier intimacy 4.Improved decision making 5.Competitive advantage 6.Survival
Global ecommerce:
3.6 trillion in 2019
an inventory management program is an example of _____.
application software
Which of the following is NOT a strategic business objective? A. Operational excellence B. Cost reduction C. Customer and supplier intimacy D. Improved decision making E. Competitive advantage
Cost Reduction
which of the following describes high quality data? A. It is clear, compact, and current. B. It is correct, current, and concise. C. It is clear, compact, and complete. D. It is correct, current, and compact. E. It is correct, current, and complete. Your answer is correct.
E. It is correct, current, and complete. Your answer is correct
_________ is a method of optimizing cloud computing systems by performing some data processing on a set of linked servers near to the source of the data.
Edge computing
What does HTML stand for?
Hypertext Markup Language
Which of the following is an open source operating system?
Linux
Which list below contains all the factors you can use to answer the question: How much should our firm spend on IT infrastructure?
Market demand for your firm's services, your firm's business strategy, your firm's IT strategy, infrastructure and cost, information technology assessment, competitor firm services, and competitor firm IT infrastructure investments
hich of the following is NOT an operating system software? A. Mac OS B. Microsoft Windows 8 C. Microsoft Windows 7 D. Microsoft Office E. Linux
Microsoft Office
What does the term "scalability" refer to?
The ability of a computer, product, or system to expand to serve a large number of users without breaking down
Over 80 percent of all PCs use which OS?
Windows
growing interdependence between:
ability to use information technology and ability to implement corporate strategies and achieve corporate goals
BYOD is one aspect of the consumerization of IT, in which new information technology first emerges in the ________ and spreads into ________.
consumer market; business organizations
As the two characters describe in this video, all of the following are a function of operating systems software except _____.
creating a presentation
The IT infrastructure in organizations today is an outgrowth of more than 50 years of evolution in computing platforms. There have been five stages in this evolution, each representing a different configuration of computing power and infrastructure elements. Select the list below with the correct five eras.
general-purpose mainframe and minicomputer computing, personal computers, client/server networks, enterprise computing, and cloud and mobile computing
The amount that firms worldwide are expected to spend in 2020 on ________ is $688 billion.
hardware devices
calculating the average number of cookies sold in February, she is describing an example of obtaining _____ from ____
information; data
Mobile retail e-commerce growing_______?
more than 20 percent a year, reaching almost $300 billion in 2020
Linux is an example of _____
open-source software
data is defined as _____.
recorded facts or figures
American Airlines, working with IBM, was able to dramatically accelerate the development of the new Dynamic Rebooking app through ________
the services of cloud computing
AccuMed is a software package used by doctors to schedule patient appointments. According to the information presented in this video, AccuMed is _____.
vertical-market software
Enterprise Systems
•Also called enterprise resource planning (E R P) systems •Integrate data from key business processes into single system •Speed communication of information throughout firm •Enable greater flexibility in responding to customer requests, greater accuracy in order fulfillment •Enable managers to assemble overall view of operations
IT Innovations
•Cloud computing, big data, Internet of Things •Mobile digital platform •AI and machine learning •Use of social networks for business objectives
•Computer/computer program vs. information system
•Computers and software are technical foundation and tools, similar to the material and tools used to build a house •Information system is instrument for creating value •Investments in information technology should result in superior returns •Productivity increases •Revenue increases Superior long-term strategic positioning
E-commerce Expansion
•E-commerce worldwide expands to nearly $3.6 trillion in 2019 •Growth in social commerce spurred by growth of mobile platform •Mobile retail e-commerce growing more than 20 percent a year, reaching almost $300 billion in 2020
Customer Relationship Management (C R M) Systems
•Help manage relationship with customers •Coordinate business processes that deal with customers in sales, marketing, and customer service •Goals: •Optimize revenue •Improve customer satisfaction •Increase customer retention •Identify and retain most profitable customers •Increase sales
Activities in an information system that produce information
•Input •Processing •Output •Feedback
Supply Chain Management (S C M) Systems
•Manage relationships with suppliers, purchasing firms, distributors, and logistics companies •Manage shared information about orders, production, inventory levels, and so on •Goal is to move correct amount of product from source to point of consumption as quickly as possible and at lowest cost •Type of inter-organizational system: Automating flow of information across organizational boundaries
Management Changes
•Managers becoming more mobile •Managers use social networks, collaboration tools •Business intelligence applications accelerate
Firms and Organizations Change
•More collaborative, less emphasis on hierarchy and structure •Greater emphasis on competencies and skills •Higher-speed/more accurate decision making based on data and analysis •More willingness to interact with consumers (social media) •Better understanding of the importance of I T
Competitive Advantage
•Often results from achieving previous business objectives •Advantages over competitors •Charging less for superior products, better performance, and better response to suppliers and customers •Examples: Apple, Walmart, U P S are industry leaders because they know how to use information systems for this purpose
•Transaction processing systems
•Serve operational managers and staff •Perform and record daily routine transactions necessary to conduct business •Examples: sales order entry, payroll, shipping •Allow managers to monitor status of operations and relations with external environment •Serve predefined, structured goals and decision making
•In a fully digital firm:
•Significant business relationships are digitally enabled and mediated •Core business processes are accomplished through digital networks •Key corporate assets are managed digitally •Digital firms offer greater flexibility in organization and management •Time shifting, space shifting
