MIS test 3
________ is a business strategy in which a company purchases its upstream suppliers to ensure that its essential supplies are available as soon as the company needs them.
Vertical integration
________ is a business strategy in which a company purchases its ________ suppliers to ensure that its essential supplies are available as soon as the company needs them.
Vertical integration; upstream
low-end CRM systems
designed for enterprises with many small customers
Enterprise Resource Planning (ERP)
designed to correct a lack of communication among the functional area IS -banner
Decisional roles:
entrepreneur, disturbance handler, resource allocator, negotiator
Interpersonal roles
figurehead, leader, liaison
high-end CRM systems
for enterprises with a few large customers
Custom approach
functions designed specifically for that firm; can be expensive and risk
1. Customer-facing applications
organization's sales, field service, and customer interaction center reps interact directly with customers
Source
organizations choose suppliers to deliver the goods and services they need to create their product or service
customer touch points
the numerous and diverse interactions they have with their customers
Cloud Computing
A type of computing that delivers convenient, on-demand, pay-as-you-go access of configurable computing resources that can be quickly and easily accessed over the Internet
________ is when a business sells a group of products or services together at a lower price than their combined individual prices.
Bundling
________ is an extended ERP module.
Business intelligence Supply chain management
A call center is a _________.
CIC
________ systems are important because customers are ________ powerful than ever; these systems put the intimacy back into customer service.
CRM; more
________ is NOT an important technology in analytical CRM systems.
Campaign management
Examples of _______ include sensitivity, what-if, and goal-seeking analyses.
DSS
__________ can perform two basic operations: 1) identifying previously unknown patters and 2) predicting trends and behaviors.
Data Mining
_________ analytics is the first step in data reduction.
Descriptive
ERP systems that include administrative, sales, marketing, and HR processes are referred to as _________.
ERP 2
________ systems are interorganizational ERP systems that provide web-enabled links among a company's key business systems and its customers, suppliers, distributors, and other relevant parties.
ERP 2
Each department or functional area within an organization has its own collection of application programs or _________.
FAIS
________ flows involve money transfers, payments, credit card information and authorization, payment schedules, e-payments, and credit-related data.
Financial
Supply Chain
Flow of materials, information, money, and services from raw material to end product delivered to customer
Private Cloud
IT infrastructures that can be accessed only by a single entity or exclusive group
_______ is NOT a stage in the IDC.
Information
ERP 2 systems
Interorganizational ERP systems that provide web-enables links among a company's key business systems
_________ is a capability of dashboards that are specific measures of CSFs.
KPI
In the ________ component of SCM, supply chain managers schedule the activities necessary for production, testing, packaging, and preparation for delivery.
Make
The ________ component of SCM is the most metric-intensive part of the supply chain in which organizations measure quality levels, production output, and worker productivity.
Make
_______ flows are the physical products, raw materials, supplies, and so forth that flow along the chain.
Material
_________ involves slicing and dicing data, drilling down in the data, and rolling up data to greater summarization.
OLAP
customer churn
Over time all organizations inevitably lose a certain percentage of customers
Plan:
Planning is the strategic component of SCM. Organizations must have a strategy for managing all the resources that are involved in meeting customer demand for their product or service.
________ reports are produced at scheduled intervals.
Routine
3 types reports
Routine Ad-hoc Exception
________ is the component of an operational CRM system that automatically records all of the components in a sales transaction process.
SFA
If you want to implement an ERP system but cannot afford to make large investments in IT, ________ ERP is a good solution.
SaaS
________ is a cloud-based ERP system.
SaaS
_________ decisions are partially routine and partially complex.
Semistructured
In the ________ component of SCM, organizations choose suppliers to deliver the goods and services they need to create their product or service.
Source
In the ________ component of SCM, supply chain managers develop pricing, delivery, and payment processes with suppliers, and they create metrics to monitor and improve their relationships with their suppliers.
Source
Return
Supply chain managers must create a responsive and flexible network for receiving defective, returned, or excess products back from their customers, as well as for supporting customers who have problems with delivered products.
________ refers to erratic shifts in orders up and down the supply chain.
The bullwhip effect
__________ decisions deal with "fuzzy", complex problems.
Unstructured
________ is a strategy in which the salesperson provides customers with the opportunity to purchase related products or services of greater value in place of, or along with, the consumer's initial product or service selection
Upselling
transaction
any business event that generates data worthy of being captured and stored in a database
Online transaction processing (OLTP)
business transactions are processed online as soon as they occur- when buying something from the store
Verification/testing of the proposed solution and picking an option occur in the _____ phase of the IDC.
choice
Best of breed approach
combines vanilla and custom based on core and extended modules
________ is an advantage of cloud-based ERP systems.
cost
CRM
customer relationship management
2. Customer-touching applications
customers interact directly with these applications to help themselves
Exception Reports
include only information that falls outside certain threshold standards
Vertical Clouds
infrastructure and apps in a specific industry
Hybrid Cloud
integrated public and private clouds that remain unique entities
CRM systems are ________ systems.
interorganizational
3 roles of a manager
interpersonal, informational, decisional
OLAP
involves "slicing and dicing" data stored in a dimensional forma
Pull Mode
make-to-order
Push Model
make-to-stock; forecast
Considering the nature of decision, acquiring and using resources efficiently in accomplishing organizational goals is
management control.
Informational roles
monitor, disseminator, spokesperson
Deliver:
organizations coordinate the receipt of customer orders, develop a network of warehouses, select carriers to transport their products to their customers, and create an invoicing system to receive payments
Ad-hoc Reports
out-of-the routine reports drill down- greater level of detail Key indicator- summarize the performance of critical actives comparative- compare
Routine Reports
produced at scheduled intervals
Decision
refers to a choice among two or more alternatives that individuals and groups make
Data Mining
refers to the process of searching for valuable business information in a large database, data warehouse, or data mart
Make
schedule the activities necessary for production, testing, packaging, and preparation for delivery
Public Cloud
shared, easily accessible, multicustomer IT infrastructures that are available to any entity
Vanilla approach
standard package designed by selling company
transaction processing system (TPS)
supports the monitoring, collection, storage, and processing of data from the org's basic business transactions
batch processing
the firm collects data from transactions as they occur, placing them in groups, or batches
THE STRUCTURE OF SUPPLY CHAINS
upstream, internal, downstream