MIS Test 3- Miller
How long is the typical business cycle?
10-12 years
A typical bar code is made up of _____ digits that are batched together in various groups.
12
GPS is supported by _____ MEO satellites, shared worldwide.
24
Def.- transmission capacity of a communications medium that is faster than 25 megabits per second.
Broadband
Def.- marketing of additional related products to customers based on a previous purchase. Been very successful in the banking industry.
Cross-selling
What is the significant difference in customer facing and customer touching in the operational CRM system?
Customer facing uses an intermediary that is involved in the transfer of info. Customer touching does not because it is a "do it yourself" kind
Def.- an organizations network composed of many interconnected LANs and WANs.
Enterprise network
What are the 3 network protocols?
Ethernet, Transmission Control Protocol/Internet Protocol (TCP/IP), and Hypertext Transfer Protocol (HTTP)
Def.- this type of DSS analysis represents a "backward" solution approach. It attempts to calculate the value of the inputs necessary to achieve a desired level of output.
Goal seeking analysis
Def.- this is when a company acquires competitors in the same industry doing the same stage of production purposely. This is done to reduce competition, increase market share since they are at the same level, and use economies of scale.
Horizontal integration
Def.- this protocol is used to transfer pages across the WWW part of the internet; it defines how messages are formulated and transmitted.
Hypertext Transfer Protocol (HTTP)
In descriptive analytics, what can data mining do?
Identify previously hidden patterns in an organizations data.
Def.- scenario in which any object, natural or manmade, has a unique identity and is able to send and receive info over a network without human interaction. It can be considered as invisible "everywhere computing" that is embedded in the objects around us.
Internet of things
Def.- small, portable wireless device that provides users with a permanent wifi hotspot wherever they go.
MiFi
List the 5 network types:
Personal Area Network (PAN), Local area network (LAN), Wide area network (WAN), Campus area network (CAN), and Metropolitan area network (MAN)
Def.- this is a file transfer protocol that can send large files of info across sometimes unreliable networks with the assurance that the data will arrive uncorrupted.
Transmission Control Protocol (TCP)
The internet is an example of a ________.
WAN
Def.- network that covers a large geographical area. They typically connect multiple LANs.
Wide Area Network (WAN)
What are the 2 basic types of RFID tags?
active and passive
Def.- this type of portal is a website that offers a single point of entry to an entire community of affiliated interests.
affinity
Def.- this type of data mining application discovers co-occurrence relationships among activities performed by specific individuals or groups.
affinity analysis
Def.- continuous waves that transmit info by altering the amplitude and frequency of the waves.
analog signals
What are the 4 layers that data travels through?
application, transport, internet, and network interface
Def.- Enterprise networks have these. They are high speed central networks to which multiple smaller networks connect.
backbone networks
Def.- transmission capacity of a network.
bandwidth
How is bandwidth measured?
bits per second
Def.- chip technology that enables short range connection between wireless devices.
bluetooth
Def.- this type of media uses electromagnetic airwaves to transmit data.
broadcast
Many supply chain managers face a major challenge in setting accurate inventory levels throughout the supply chain due to the ____________ _________, which refers to erratic shifts in orders up and down the supply chain (inconsistency).
bullwhip effect
Def.- a form of cross-selling in which a business sells a group of products or services together at a lower price than their combined individual prices.
bundling
Def.- this is a review of the sales, costs, and profit projections for a new product to find out whether these factors satisfy the company's objectives. "getting data in and getting data out"
business analysis
Def.- process of developing actionable decisions or recommendations for actions based upon insights generated from historical data.
business analytics
Def.- this type of media uses physical wires and cables to transmit data and info.
cable
Communications channels are comprised of 2 types of media:
cable(twisted pair, coaxial cable, fiber optic) and broadcast(satellite, radio, microwave)
Def.- provide 2-way radio communications over a cellular network of base stations with seamless handoffs.
cell phones
What are the 2 types of network processing?
client/server and peer-to-peer
Def.- this is a common type of distributed processing that links 2 or more computers in an arrangement in which servers provide computing services for user PC's (clients).
client/server computing
Def.- the practice of using a network of remote servers hosted on the internet to store, manage, and process data, rather than a local server or a personal computer.
cloud computing
Def.- insulated copper wire, used to carry high speed data traffic and TV signals.
coaxial cable
Def.- system in which communications between the organization and its customers are integrated across all aspects of marketing, sales, and customer support processes.
collaborative CRM systems
Def.- this type of portal is a website that offers fairly routine content for diverse audiences.
commercial
List the 4 types of portals:
commercial, affinity, corporate, and industrywide
What are the 5 main uses of the internet?
communication, collaboration, entertainment, education, and research
Def.-system that connects computers and other devices (printers) through communications media so that the data and info can be transmitted among them.
computer network
Def.- this type of portal is a website that provides a single point of access to critical business info located inside and outside of an organization. Usually associated with a single company.
corporate
Def.- type of collaboration where an organization outsources a task to an undefined, generally large group in the form of an open call.
crowdsourcing
What are the 2 components of operational CRM systems:
customer facing applications and customer touching applications
Organizations must recognize the numerous and diverse interactions they have with their customers. These interactions are referred to as ____________ __________ _________.
customer touch points
Def.- this type of application for CRM systems where customers interact and typically help themselves.
customer-touching CRM applications
Def.- this is economic upturn, noticed when looking at analytics.
cyclicity
What are the 3 things you look for when looking at analytics?
cyclicity, seasonality, and trends
Def.- a business analytics presentation tool that provides easy access to timely info and direct access to management reports. It is very user friendly, is supported by graphics, and enables managers to examine exception reports and drill down into the detailed data.
dashboard
What is the most common BA presentation tool?
dashboard
Def.- the process of searching for valuable business info in a large database, data warehouse, or data mart.
data mining
Def.- conversion of raw data into smaller amounts of more useful info. Organizations must do this to make sense out of huge amounts of raw data.
data reduction
Def.- a choice that individuals and groups make among 2 or more alternatives.
decision
Def.- this is a business intelligence system that combines models and data in an attempt to solve semistructured and some unstructured problems with extensive user involvement. These allow business managers and analysts to access data interactively, to manipulate the data, and conduct appropriate analyses.
decision support system
Modern smartphones exhibit _______________, meaning they hold the functions of many devices included in one device.
dematerialization
Def.- type of business analytics that summarize what has happened in the past and allow decision makers to learn from past behaviors.
descriptive analytics
What is the first step in data reduction?
descriptive analytics
Organizations perform 3 types of analytics applications. What are they?
descriptive analytics, predictive analytics, and prescriptive analytics
Computer networks communicate through _________ __________, a discrete pulse, either on or off, that conveys info in a binary form.
digital signals
Def.- learning situation where teacher and students do not meet face to face.
distance learning
Def.- network architecture that divides processing work between 2 or more computers.
distributed processing
Def.- this is the process in the supply chain where distribution takes place, frequently by external distributors.
downstream
Def.- learning supported by the web; can be done in traditional or virtual classrooms.
e-learning
Def.- efforts by unauthorized users to access data that is traveling over wireless networks.
eavesdropping
Def.- communication standard that enables business partners to exchange routine documents, such as orders, electronically.
electronic data interchange
Information sharing is facilitated by what 2 things?
electronic data interchange and extranets
What are the 3 technologies that provide support for IOSs and SCM systems?
electronic data interchange, extranets, and web services
What is the largest volume application running over the internet?
When the LANs within the Enterprise Network are connected to the backbone, they are called ___________ _________.
embedded LANs
What is the common protocol for LAN?
ethernet
Def.- this is a wireless network threat that has the same name as another wireless access point. Users knowingly connect to this and hackers monitor the traffic looking for useful info.
evil twin
What is the main way/BA tool to analyze data?
excel
Def.- this is a computer language that makes it easier to exchange data among a variety of applications and to validate and interpret these data. It is very powerful and flexible.
extensible markup language (XML)
Def.- connects parts of the intranets of different organizations.
extranet
Def.- networks that link business partners over the internet by providing them access to certain areas of each others corporate intranets. The primary goal is to foster collaboration between and among business partners.
extranet
Def.- this is a client/server computing client that is responsible for processing presentation logic, extensive application and business rules logic, and many other functions due to its large storage capacity and high processing power.
fat client
Def.- these clients have large storage and can run local programs.
fat clients
Def.- this kind of cable consists of thousands of very thin filaments of glass fibers that transmit info via light pulses, generated by lasers.
fiber optic cable
Def.- area of earth's surface reached by a satellites transmission.
footprint
Which type of satellite is the furthest away from earth and has the largest footprint?
geo
Def.- this is a computer based system for capturing, integrating, manipulating, and displaying data using digitized maps. Its most distinguishing characteristic is that every record or digital object has an identified geographical location.
geographic information system (GIS)
What are the 3 types of satellites circling the Earth?
geostationary earth orbit (GEO), Medium earth orbit (MEO), and low earth orbit (LEO)
Def.- wireless system that uses satellites to enable users to determine their position anywhere on earth.
global positioning system (GPS)
Def.- this is a plan from google to provide internet access to rural and remote areas, using balloons at an altitude of 11 miles.
google project loon
What is an example of a search engine?
google, bing, yahoo
What are a few examples of collaborative software?
googledrive and sharepoint
Def.- this is a technology that pools various hardware and software components to create a single IT environment with shared resources. It also shares the processing resources of many geographically dispersed computers across a network.
grid computing
Give some characteristics of coaxial cable:
has high bandwidth, but relatively expensive, easily tapped, and difficult to work.
Give some characteristics of a fiber optic cable:
has very high bandwidth, is inexpensive, difficult to tap so has good security, but difficult to work.
Def.- small geographical perimeter within which a wireless access point provides service to a number of users.
hotspot
Def.- this type of cloud computing is composed of public and private clouds that remain unique entities, but are nevertheless tightly integrated. It offers users the benefit of multiple deployment models, and they deliver services based on security requirements, the mission-critical nature of the apps, and other company established policies.
hybrid clouds
Def.- this is a page description language for specifying how text, graphics, video, and sounds are placed on a web page document.
hypertext markup language (HTML)
Def.- this type of portal is a web-based gateway to info and knowledge for an entire industry.
industrywide
Give some characteristics of twisted pair wire:
inexpensive, easy to use, but is slow, subject to interference, and can be easily tapped.
Def.- with this manager role, the manager is the monitor, disseminator, and the spokesperson. He will receive and communicate info.
informational role
Def.- a cloud computing service model where cloud computing providers offer remotely accessible servers, networks, and storage capacity. They supply these resources on demand from their large resource pools, which are located in their data centers.
infrastructure-as-a-service
Cloud computing services are based on 3 models. What are they?
infrastructure-as-a-service (IaaS) to run software and store data, platform-as-a-service (PaaS) to develop applications, and software-as-a-service (SaaS) to process the data.
What are the 3 phases of a decision?
intelligence, design, and choice
Def.- this is the process in the supply chain where packaging, assembly, or manufacturing takes place.
internal
The manufacturers are part of the __________ supply chain.
internal
Def.- massive global WAN that connects approximately 1 million organizational computer networks in more than 200 countries on all continents.
internet
Def.- a fiber optic network operated by a large telecommunications company, that links the computers and organizational nodes of the internet.
internet backbone
Def.- set of rules responsible for disassembling, delivering, and reassembling packets over the internet.
internet protocol
Def.- company that provides internet connections for a fee. Examples are AT&T, Verizon, Comcast.
internet service provider
Def.- information system that supports information flow among 2 or more organizations.
interorganizational information system (IOS)
Def.- this manager role is where the manager interacts with people inside and outside their work units.
interpersonal role
What are the 3 roles of a manager?
interpersonal role, informational role, and decisional role
Def.- private network that uses internet software and TCP/IP protocols.
intranet
What are the 3 types of "nets"?
intranet, extranet, and internet
Def.- an inventory system in which a supplier delivers the precise number of parts to be assembled into a finished product at precisely the right time. This is used to minimize inventories because too much sitting inventory is costly.
just in time inventory system
Def.- the time it takes for a bit to travel from its sender to its receiver.
latency
Def.- network that connects 2 or more devices in a limited geographical area, usually within the same building, so that every device on the network can communicate with every device.
local area network (LAN)
List a few examples of touch points within a CRM system?
mailings, phone calls, websites, and instant messaging
Def.- process by which an organization achieves its goals through the use of resources (inputs). Achieving the organizations goal is considered the output of the process.
management
What are the 3 flows in the supply chain?
material (physical products and supplies), information (data related to demand, shipments, orders, returns), and financial (money transfers, payments, credit cards)
Def.- searches several engines at once and integrates the findings to answer queries posted by users.
metasearch engines
What are the 3 types of wireless transmission media?
microwave, satellite, and radio
Def.- real time connection between a mobile device and other computing environments, such as internet or intranet.
mobile computing
Def.- technology that allows users to make purchases with a single click from their mobile devices, like applepay.
mobile wallet
Def.- this is an estimating technique in which the last period's actuals are used as this period's forecast, without adjusting them or attempting to establish casual factors.
naive
Bandwidth ranges from ________________ (relatively low) to _______________ (relatively high).
narrowband to broadband
Def.- smallest of the short range wireless networks that is designed to be embedded in mobile devices like cell phones and credit cards.
near field communication
Internet service providers connect with each other through ___________ __________ ___________, computers that act as exchange points for internet traffic and determine how traffic is routed.
network access points
Def.- a CRM system that is hosted by an external vendor in the vendor's data center.
on demand CRM system
Which IT department has the most control because it is managed by customers?
on premise
Def.- a set of capabilities for "slicing and dicing" data using dimensions and measures associated with the data. It is also referred to as multidimensional analysis.
online analytical processing (OLAP)
Def.- CRM software whose source code is available to developers and users.
open source CRM system
Def.- this kind of CRM system supports front-office business processes that directly interact with customers.
operational CRM systems
What does the upstream supply chain consist of?
order fulfillment (procurement), payments, returns
Before data is transmitted over the internet, they are divided into small, fixed bundles called ___________.
packets
The entire business analytics process begins with a business problem, often called _______ ________ by practicing managers.
pain points
Def.- a type of client/server processing in which each computer acts as both a client and a server.
peer to peer processing
Def.- network used for communication among computer devices close to one person.
personal area network
What are the 5 basic components of supply chain management?
plan, source, make, deliver, return
Def.- a cloud computing service model where customers rent servers, operating systems, storage, a database, software development technologies, and network capacity over the internet. It allows customers to both run existing applications and to develop and test new applications.
platform-as-a-service
Def.-web-based personalized gateway to info and knowledge that provides info from disparate info systems and the internet, using advanced search and indexing techniques.
portal
Def.- this is a type of business analytics that examines recent and historical data to detect patterns and predict future outcomes and trends. It provides estimates about the likelihood of a future outcome.
predictive analytics
Def.- type of business analytics that recommends one or more courses of action and shows the likely outcome of each decision.
prescriptive analytics
Def.- this type of cloud computing is IT infrastructures that can be accessed only by a single entity or by an exclusive group of related entities that share the same purpose and requirements, such as all the business units within a single organization.
private clouds
Def.- the ratio between the inputs to a process and the outputs from that process. This is how a managers success is measured.
productivity
What does the downstream supply chain consist of?
products, services, info
Def.- any delay in communications from signal transmission time through a physical medium.
propagation delay
Def.- set of rules and procedures governing transmission across a network.
protocol
Def.- this type of cloud computing is shared, easily accessible, multicustomer IT infrastructure that is available nonexclusively to any entity in the general public.
public clouds
There are 3 major types of cloud computing that companies provide to customers or groups of customers. What are they?
public clouds, private clouds, and hybrid clouds
Def.- this supply chain management model is where the production process begins with a single customer order. The company makes only what the customer wants, a process closely aligned with mass customization.
pull model
Def.- this supply chain management model is where the production process begins with a forecast, which predicts the products that customers will want as well as the quantity of each product. Company then produces the amount of product in the forecast, and sells or "pushes" those products to the customers.
push model
Supply chain management systems employ 2 models. What are they?
push model and pull model
Def.- this is a 2 dimensional code that is sometimes used in the place of barcodes.
quick response codes (QR)
Def.- person or device intentionally or unintentionally interferes with your wireless transmissions.
radio frequency jamming
Def.-this uses radio-wave frequencies to send data directly between transmitters and receivers.
radio transmission
Def.- technology that allows manufacturers to attach tags with antennas and computer chips on goods and then track their movement through radio signals. It was developed to replace bar codes.
radio-frequency identification
Def.- any data subjects that have not yet undergone processing, either manually or through automated computer software.
raw data base
Def.- this means that organizations are able to respond to customer product searches, requests, complaints, ratings, and reviews in near real time, 24/7.
real time CRM
What are the basic goals of a supply chain:
reducing costs, improve profits, increase dividends, improving info, and making more simple
Def.- unauthorized access point into a wireless network.
rogue access point
Wireless networks lack security. What are the 4 major threats to wireless networks?
rogue access points, war driving, eavesdropping, and radio frequency jamming
Def.- WANs contain these. They are common processors that route messages from a LAN to the internet, across several connected LANs, or across a WAN such as the internet.
routers
Def.- component of an operational CRM system that automatically records all of the components in a sales transaction process.
salesforce automation (SFA)
Def.- wireless system that offers uninterrupted, near CD quality sound that is beamed to your radio from satellites.
satellite radio
Most radio signals can only travel 30-40 miles from their source. But ___________ _________ now overcomes that.
satellite radio
Def.- computer program that searches for specific info by keywords and reports the results.
search engine
Def.- this is regularly occurring conditions that vary with the time of year, noticed when looking at analytics.
seasonality
Def.- this is a characteristic of time series in which the data experiences regular and predictable changes that recur every calendar year. It's pretty much any predictable change or pattern in a time series that recurs or repeats over a one-year period.
seasonality forecasting
Def.- this type of DSS analysis examine show sensitive an output tis to any change in an input while keeping other inputs constant.
sensitivity analysis
What are the 3 types of DSS analyses?
sensitivity analysis, what if analysis, and goal seeking analysis
Cloud computing providers have placed hundreds or thousands of networked servers inside massive data centers called ___________ __________, massive data centers which may contain hundreds or thousands of networked computer servers.
server farm
Def.- technology that uses software-based partitions to create multiple virtual servers, called virtual machines, on a single physical server. The benefit is that each server no longer has to be dedicated to a particular task.It enables companies to increase server usage.
server virtualization
Def.- collection of web services that are used to build a firm's IT applications. This makes it possible to construct business applications using web services.
service-oriented architecture
Def.- this is predicting a future value by combining the previous prediction and some portion of the error in that prediction.
simple exponential smoothing
Def.- this predicts a value by averaging a fixed number of most recent actual values.
simple moving average
Def.- the use of social media technology and services to enable organizations to engage the customers in a collaborative conversation in order to provide mutually beneficial value in a trusted and transparent matter.
social CRM
Def.- a cloud computing service model that is a delivery model, where cloud computing vendors provide software that is specific to their customers requirements. This is the most widely used service model, and it provides a broad range of software applications. Customers are usually charged a monthly or yearly subscription fee.
software-as-a-service
Which IT department has the least control because it is managed by vendors?
software-as-a-service
Def.- these are decisions that are repetitive, routine, and have definite procedures for handling them. This kind usually involves more simple problems.
structured decisions
Def.- the flow of materials, information, money, and services from raw material suppliers, through factories and warehouses, to the end customers. Also includes the organizations and processes that create and deliver products, info, and services to the end customers.
supply chain
Def.- activity in which the leadership of an organization provides extensive oversight for the partnerships and processes that compose the supply chain and leverages these relationships to provide an operational advantage.
supply chain management
Def.- this refers to the ability of all organizations within a supply chain to access or view relevant data on purchased materials as these materials move through their supplier's production processes and transportation networks to their receiving docks.
supply chain visibility
Def.- work arrangement whereby employees work at home, at the customers premises, in special workplaces, or while traveling, usually using a a computer linked to their place of employment.
telecommuting
Def.- the wireless transmission and receipt of data gathered from remote sensors.
telemetry
Wide area networks are provided by common carriers such as...
telephone companies like AT&T
Def.- this is a client/server computing client that relies on another host for the majority of processing and hard disk resources necessary to run applications and share files over the network.
thin client
Def.- these clients may have no local storage and have limited processing power.
thin clients
What are the 4 forces contributing to rivalry?
threat of new entrants, threat of substitutes, bargaining power of buyers, bargaining power of customers
What is the most important goal of supply chain management?
to give an organization visibility into its supply chain
What is the protocol used by the internet?
transmission control protocol (TCP)
Def.- this is a complicated but useful way to look at past sales or market growth and determine possible trends from the data.
trend forecasting
Def.- these are developments that make changes in a particular area, noticed when looking at analytics.
trends
Every device in the LAN has a network interface card that allows the device to connect to the LANs communication medium. This medium is typically an unshielded __________ ________ ________ (medium consisting of strands of copper wire twisted together in pairs).
twisted pair wire
What is the most prevalent form of communications wiring?
twisted pair wire
What kind of cable is used for all business telephone wiring?
twisted pair wire
List the 3 types of cables:
twisted pair, coaxial cable, and fiber optic
Def.-high bandwidth wireless technology with transmission speeds in excess of 100 megabits per second that can be used for applications such as streaming multimedia from a personal computer to a TV.
ultra-wideband
Def.- common hardware and software platform that simplifies and integrates all forms of communication across an organization.
unified communications
Def.- these are decisions that occur in situations where no procedures or rules exist to guide decision makers toward the correct choice. This kind usually involves complex problems.
unstructured decisions
Def.- strategy in which the salesperson provides customers with the opportunity to purchase related products or services of greater value in place of, or along with, the consumers initial product or service selection.
upselling
Def.- this is the process in the supply chain where sourcing or procurement from external suppliers occurs.
upstream
What are the 3 segments of a supply chain?
upstream, internal, and downstream
Def.- this is a technology where a service provider makes computing resources and infrastructure management available to a customer as needed. The provider then charges the customer for its specific usage rather than a flat rate. It enables companies to efficiently meet fluctuating demands for computing power by lowering the costs of owning the hardware.
utility computing
Def.- inventory strategy where the supplier monitors a vendor's inventory for a product or group of products and replenishes products when needed. This minimizes the bullwhip effect.
vendor-managed inventory (VMI)
Def.- business strategy in which a company purchases its upstream suppliers to ensure that its essential suppliers area available as soon as the company needs them.
vertical integration
What are the 4 supply chain management solutions?
vertical integration, just in time inventory, information sharing, and vendor managed inventory
Def.- work group whose members are in different locations and meet electronically.
virtual group
Def.- website with an audio interface.
voice portal
Def.- act of locating WLANs while driving or walking around a city or elsewhere.
war driving
Def.- applications that are delivered over the internet that IT developers can select and combine through almost any device, from personal computers to mobile phones.
web services
what are the 2 types of chat programs?
web-based and email based
Def.- a forecasting model that assigns a different weight to each period's demand according to its importance.
weighted moving average
Def.- this type of DSS analysis attempts to predict the impact of changes in the assumptions on the proposed solution.
what if analysis
Give a few examples of wireless technology:
wifi, radio, cell phone, GPS, and satellite
Def.- most common type of medium range wireless network. It is a set of standards for wireless local area networks.
wireless fidelity
Def.- these are an underlying technology of the internet of things. It is an autonomous device that monitors its own condition, as well as physical and environmental conditions around it, such as temperature, sound, pressure, and movement.
wireless sensor
Def.- movement of info as it flows through the sequence of steps that make up an organizations work procedures.
work flow
Def.- this is a client/server computing client that does not have an operating system and merely provides interface between the user and the server.
zero client
Client/server processing can be ______ client, _______ client, or ______ client
zero, fat, thin
