mis460 final
DMAIC
5 phase improvement process where projects normally follow and use Six Sigma principles for quality control DEFINE, MEASURE, ANALYZE, IMPROVE, CONTROL
resource histogram
A column chart that shows the number of resources assigned to a project over time
risk register
A document that contains results of various risk management processes, often displayed in a table or spreadsheet format
risk sharing
Allocating ownership of a risk to another party
developing the project team
Building individual and group skills to enhance project performance
Which of the following roles and attributes accurately describe the core team members on a project?
Core team members may supervise the work of subject matter experts Core team members are the small group of people who are usually with the project from start to finish Core team members often make project decisions jointly with the project manager
planning risk management
Deciding how to approach and plan the risk management activities for the project
planning communications
Determining the information and communications needs of the stakeholders
monitoring risk
Monitoring identified and residual risks, identifying new risks, carrying out risk response plans, and evaluating the effectiveness of risk strategies throughout the life of the project
__________ is an output of the contract closure process
Open item resolution
Which process includes measuring progress toward project objectives and taking corrective action to match progress with the plan?
Planning (?)
A document used to solicit quotes or bids from prospective suppliers is known as a(n) _____.
RFQ (Request for Quotation)
Which of the following executive roles is generally responsible for priority setting, project and sponsor selection, as well as general guidance and encouragement?
Steering Team
Which of the following statements correctly describes a strength associated with the selected financial project selection model?
The New Present Value (NPV) method considers the time value of money
reliability
The ability of a product or service to perform as expected under normal conditions
fitness for use
The ability of a product to be used as it was intended.
resource loading
The amount of individual resources an existing schedule requires during specific time periods
functionality
The degree to which a system performs its intended function
Subject matter experts often perform specific project activities when necessary. Which of the following statements accurately describes the role of subject matter experts in support of a project?
The subject matter experts may not relate strongly with a project due to the temporary nature of their involvement.
Which of the following are among the challenges faced by project managers?
They must determine how networks of people function in the organization
A WBS dictionary is a document that defines each of the terms used in the project scope statement.
True
A thorough scope definition process will often yield multiple project deliverables including intermediate project deliverables due before the project is complete.
True
All projects go through a common project life cycle that includes four stages: concept, development, production and close-out.
True
Customers may need to sacrifice expectations related to cost or schedule in order to realize their expectations for scope or quality.
True
In contrast to the case that exists with a legal contract, the parties to a signed project charter are merely obligated to the spirit of the charter since specific details will certainly change.
True
Integration management relies upon tools such as project charters, project plans and change control to unify and coordinate the activities associated with the project management knowledge areas.
True
Project scope is the work that needs to be accomplished to deliver a product, service, or result.
True
The Work Breakdown Structure is normally developed by listing major deliverables and then progressively smaller ones.
True
The most conventional approach to create a Work Breakdown Structure is to adopt a "top-down" approach.
True
The project scope statement will frequently state what is excluded from the project in addition to stating what is included.
True
The signing of the project charter signals the transition from the high-level project initiating stage into the more detailed project planning stage.
True
reward power
Using incentives to induce people to do things
The project communications matrix lists important "who," "what" and "when" items that must be considered in planning for project communications. Which of the following "who" items is typically included in the project communications matrix?
Who on the project team is responsible for communication? Who does the project team need to share with? Who does the project team need to learn from?
_____________ are unplanned responses to risk events used when project teams do not have contingency plans in place.
Workarounds
Formally documented procedures that define how project deliverables and documentation will be controlled, changed and approved are collectively known by which of the following terms?
a change control system
interviewing
a fact-finding technique for collecting information in face-to-face, phone, e-mail, or instant-messaging discussions
Which of the following statements accurately describes a project management plan?
a formal document that defines how the project is executed, monitored and controlled
Which of the following items best describes a project Work Breakdown Structure (WBS)?
a framework that identifies project deliverables
A deliverable at the lowest level of each branch of a WBS is known as
a work package
Typically, a steering team or leadership team is responsible for which of the following project related roles?
aligning projects with the organization's strategic plans ensuring accurate progress is reported and adjustments made selecting, prioritizing, and resourcing projects
During which phase of the DMAIC process is the fishbone or Ishikawa diagram used?
analyze
What cost is the price of evaluating processes and their outputs to ensure that a project is error-free or within an acceptable error range?
appraisal cost
Project charters typically include which of the following elements?
assumptions constraints risks
referent power
based on an individual's personal charisma
Project management involves the development of project plans that
become more specific as early work is completed
What process is used to generate ideas for quality improvements by comparing specific project practices or product characteristics to those of other projects or products within or outside the performing organization?
benchmarking
Frederick Herzberg
best known for distinguishing between motivational factors and hygiene factors when considering motivation in work settings
What is email communication most suited for?
communicating simple information
meeting
communication method most appropriate for assessing the commitment of project stakeholders
Which of the following factors influence the opportunities and threats an organization must consider when performing a strategic analysis?
competitors technology suppliers
There are several tasks that a project customer (or sponsor acting in that capacity) can do to enhance the probability of success. Which of the following are generally performed jointly with the project contractor who will perform the work?
conduct a kick-off meeting develop clear requirements use a control system
Which of the following examples is NOT a typical or appropriate situation to employ project management?
conducting a routine, standard customer service operation
In project procurement management, the process of _____ involves obtaining seller responses, selecting sellers, and awarding contracts.
conducting procurements
Validated changes and validated deliverables are the outputs of the _____ subprocess of project quality management.
controlling
In project procurement management, which process involves completion and settlement of each contract, including resolution of any open items?
controlling procurements
Which process of project procurement management involves managing relationships with sellers, monitoring contract performance, making changes as needed, and closing contracts?
controlling procurements
The purpose of a project charter includes which of the following?
develops a common understanding between the sponsor and the project team authorizes the project manager to proceed quickly screens out obviously poor projects
status reports
document of where the project stands in terms of meeting scope, time, and cost goals
The project scope statement:
documents the characteristics and boundaries of the project, methods of acceptance and scope control for the project, & products and services associated with the project
Theory Z
emphasizes job rotation, broadening of skills, generalization vs. specialization, & need for continuous training of workers
During which phase must project teams address important considerations for managing information (and often end up updating business processes through improved communications)?
execution
What is the first step in the framework for defining and assigning work?
finalizing the project requirements
Pareto chart
helps users identify the vital few contributors that account for most quality problems in a system
Abraham Maslow
highly respected psychologist who rejected the dehumanizing negativism of psychology and proposed the hierarchy of needs theory
A project communications management plan is a document that generally includes which of the following information?
how and in what format information will be communicated who is responsible for each type of communication when and where each communication will be made
What process involves determining everyone involved in the project or affected by it, and determining the best ways to manage relationships with them?
identifying stakeholders
Which is a guideline that project managers should follow when communicating with teams through email?
if the entire message can fit in the subject line, put it there
push communication
information is sent to recipients without their request
Performing qualitative risk analysis
involves prioritizing risks based on their probability and impact of occurrence
The milestone schedule in the project charter:
lists major milestones and deliverables the project team needs to complete divides the project into a few intermediate points whose completion can be verified identifies planned completion dates for major milestones
probability/impact matrix
lists the relative probability of a risk occurring on one side of a matrix or axis on a chart and the relative impact of the risk occurring on the other
One of the main outputs of the _____ process are change requests
managing stakeholder engagement
Which technique is used for creating a WBS uses branches radiating from a core idea to structure thoughts and ideas instead of writing down tasks in a list or immediately trying to create a structure for tasks?
mind mapping
cost-reimbursable contracts
payments to the supplier for direct and indirect actual costs and often include fees
define
phase of the DMAIC process including tools such as a project charter, a description of customer requirements, process maps, and Voice of the Customer (VOC) data
The procurement statements of work are an output of the ________ process of project procurement management.
planning
The project cost management knowledge area maps to which process group through the activities of estimating costs and budget determination?
planning
What is often the most difficult and unappreciated process in project management?
planning
In project procurement management, which process involves determining what to procure, when, and how?
planning procurement management
The main outputs of which process are a quality management plan, quality metrics, project management plan updates, and project documents updates?
planning quality management
contingency plans
predefined actions that the project team will take if an identified risk event occurs
Managers performing portfolio alignment will:
prioritize a portfolio of projects and other work identify and select projects to achieve strategic goals assess the organization's ability to perform projects
Which process involves prioritizing risks based on their probability of occurrence and impact?
project closing (?) risk exploitation (?)
Which process is often associated with the technical tools and techniques of quality management, such as Pareto charts, quality control charts, and statistical sampling?
quality control
Which of the following factors have influenced the increased reliance upon project management in recent years?
realization that methods for large projects can be modified and used for small projects increased international competition and its influence on customer demands changes in the information technology and telecommunication industries
According to Herzberg, which is a motivational factor?
recognition
Which of the following activities can be used to build relationships within the core project team and among stakeholders?
regularly celebrate success
A variety of organizational culture characteristics make project success more likely. These characteristics include:
respect for individuals
Which document should list and describe all of the deliverables required for the project?
scope statement
Which of the following activities can be used to build relationships within the core project team and among stakeholders?
share individual motives use shared learning encourage open communication
[image with scores for Project A-D]
strategic fit
resource leveling
technique used for resolving resource conflicts by delaying tasks
Which of the following charter elements should inspire team members to develop a passion for the project and to work hard on it?
the business case
Which of the following organizations can effectively use a scoring model to select and prioritize competing projects?
the company leadership team contractor companies seeking project opportunities client organizations seeking external support
Which of the following represent appropriate sources to identify new potential projects?
the operations staff within the organization existing and potential customers industry and trade journals
Which of the following documents serves as an informal contract between the project team and the project sponsor?
the project charter
Which of the following statements accurately describes the responsibilities typically associated with the development of the project charter?
the project manager and team typically prepare the majority of the charter
Stakeholders include
those who provide people or resources for the project those whose routines are disrupted by the project those who work on the project
Communications from stakeholders are important
to determine project requirements, provide feedback on project progress and results, & identify and resolve issues
Which of the following is an advantage associated with managing projects in a projectized organization?
unity of command - one clear supervisor for each worker departmental barriers are reduced response times and decision making are swift