MNA 2130
Podcasts
A digital media file that is distributed over the Internet and downloaded on portable media players, personal computers, and other devices; may also be called webcasting with audio content or vcasting with video content.
Web 2.0
A dynamic, hyperconnected Web environment in which users are empowered to create content, review products, and edit and share information.
A mainstay of business communication for messages transmitted within organization as well as with customers and suppliers.
Interoffice memorandum
A paper-based internal communication channel used primarily to convey confidential information, emphasize ideas, deliver lengthy documents, or lend importance to a message.
Down-editing
A skillful e-mail technique for inserting responses into parts of an incoming message.
VoIP
Abbreviation for Voice over Internet protocol.
SMS
Abbreviation for short message service; a service supplied by cell phone service providers that allows texting.
Which is the best tip to follow when creating a blog?
Use vivid examples, quotations and testimonials, and statistics.
A __________ is a Web-based tool that employs easy-to-use collaborative software to allow multiple users collectively to create, access, and modify documents.
Podcasts
Text messaging (or texting)
A communication tool used to exchange brief messages in real time, usually delivered by smartphone.
Instant messaging (IM)
A communication tool that allows people to use the Internet or an internal intranet to "chat" in real time by exchanging brief text-based messages.
blog
A Web log, which is a journal or newsletter that is updated frequently and published online.
Wikis
A Web-based tool that employs easy-to-use collaborative software allowing multiple users collectively to create, access, and modify documents.
Presence functionality
A benefit of instant and text messaging that enables coworkers to locate each other online, thus avoiding wild goose chases hunting someone who is out of the office.
News professionals, educators, and corporate trainers create digital audio or video files; receivers then download the files to view or hear the file contents. What are these digital audio or video files called?
Blogs
Which statement about social networking is most accurate?
Businesses can use social networks to connect dispersed employees.
Cloud Computing
Cloud computingStoring and accessing information and software applications in remote network clusters, or "clouds".
Which of the following statements best describes the use of social networking by businesses today?
Companies struggle with finding the right balance between permitting access to the Web and protecting security and ensuring productivity.
Like e-mail messages, memos can be sent to internal or external audiences.
False
Podcasts are easy to produce and require simple, cheap hardware.
False
Privacy settings on social networks always allow individuals to hide their comments and content from unintended audiences.
False
The most important part of an e-mail message is the salutation.
False
When creating or responding to a blog, you need not worry about grammar and spelling.
False
Texting etiquette
Guidelines for appropriate use of texting including addressing, introducing, timing, responding, and expressing.
Shawn has asked you for some advice regarding the use of social networking in the workplace. Which of the following is good advice?
Know the policies of the employer.
What is the best advice for using instant messaging or texting on the job?
Learn about your organization's messaging policies
Malware
Malicious software designed to disrupt the operation of a network or computer.
Which of the following statements about memos is most accurate?
Memos are necessary for messages that require a permanent record.
Subject line
Probably the most important part of an e-mail message or memo; summarizes the central idea and provides quick identification for reading or filing.
Engagement
Relationships and interactions between companies and customers thought to be created through blogging and online networking resulting in goodwill and brand loyalty.
Netiquette
Rules of etiquette for polite interaction on the Internet.
Which of the following statements about instant messaging and texting is most accurate?
Some organizations forbid employees to use instant messaging and texting.
Spim
Spam (unsolicited advertisements) sent via instant messaging.
Phishing
The fraudulent use of email to persuade recipients to disclose personal information.
Crowdsourcing
The practice of tapping into the combined knowledge of an online community to solve problems and complete assignments.
Viral marketing
The rapid spread of messages online, much like infectious diseases that pass from person to person.
TED talks
Thought-provoking podcasts on topics in technology, entertainment, and design (TED); delivered by a mix of entrepreneurs, scientists, and other opinion leaders.
Companies can use wikis to connect offices, collect and disseminate information to large audiences, and facilitate feedback from employees.
True
Like e-mail, instant messages and texts are subject to discovery in legal cases.
True
Many organizations use social media sites to recruit employees.
True
Some benefits of instant messaging and texting in the workplace include speed, cost savings, and presence functionality.
True
The biggest advantage of business blogs is their ability to reach a large audience.
True
Influencers
Well-connected bloggers who boast large audiences.
Brianna just started a new job that requires her to use texting to communicate with clients and coworkers. To display proper texting etiquette, Brianna should __________.
avoid sending texts in public areas such as performance venues, restaurants, and meetings
A website or a social media platform that contains informal posts and articles on a variety of topics is called a __________.
blog
Because most e-mail messages and memos cover nonsensitive information, they should be written using a(n) __________ organizational pattern.
direct
Companies use blogs for all of the following reasons except __________.
payroll
One of the biggest advantages of a wiki is that it __________.
reduces the confusion that often results from many file versions
An e-mail message would be most appropriate to
schedule a meeting
A __________ is a Web-based tool that employs easy-to-use collaborative software to allow multiple users collectively to create, access, and modify documents.
wiki
