MNGT 105 Chapter 9

selective perception

A manager who has a very negative image of a particular employee overlooks instances of high quality work from that employee. This is due to

perceiving

According to the Myers-Briggs framework, individuals of the _____ type enjoy the process and open-ended situations.

verification

An employee at the research division of an automobile firm has an idea for a new type of alloy for the chassis of the car. A prototype of a car that uses this alloy will be developed during the _____ stage of the creative process.

resists the effects of a stressor

In stage 2 of the General Adaptation Syndrome, a person

insight

In the creative process, _____ represents a coming together of all the scattered thoughts and ideas that were maturing during incubation.

The preparation stage of the creative process

It often requires formal training and education in business

Task Demands

Julian is a top manager at a large pharmaceutical firm. His role requires him to make quick decisions, often with incomplete information. He is most likely to experience stress due to

believes that his or her behavior has a direct impact on the consequences of that behavior

Locus of control is the degree to which an individual

dysfunctional behavior

Racial harassment is an example of:

Authoritarianism

Ramona works at a government agency that has a high power difference within the organizational hierarchy. She is comfortable accepting orders from her manager and does not question or disagree with these orders. Ramona has high levels of

He has a higher degree of positive affectivity

Ruben's friends say that he is almost always in a good mood. He is upbeat and optimistic and has an overall sense of well-being. Which of the following is true of Ruben?

conscientiousness

Scott is an organized, responsible, and self-disciplined employee. He consistently meets deadlines and submits work that is error free. He has high levels of the Big Five trait of

Conflicting personalities

Stressors is an interpersonal demand

reflects feelings and emotions an individual has toward a situation

The affective component of an attitude

cognitive dissonance

The conflict individuals experience among their own attitudes is called

attribution

The process of observing behavior and assigning causes to it is known as

insight

The third phase of the creative process is

Type A individuals

They are extremely competitive and very devoted to work.

It refers to what an organization provides to an individual

Which of the following best describes inducements?

Pay

Which of the following is NOT an example of contribution

He is a poor organizational citizen

Which of the following is true of an employee who does work that is acceptable in terms of quantity and quality but refuses to work overtime or informally mentor newcomers?

They refer to what an organization provides to an individual

Which of the following is true of inducements?

Burnout

is a feeling of exhaustion that may develop when someone experiences too much stress.

Workplace behavior

is a pattern of action by the members of an organization that directly or indirectly influences organizational effectiveness.

Consistency

is the extent to which the same person behaves in the same way at different times.

Stereotyping

is the process of categorizing or labeling people on the basis of a single attribute.

High levels of job satisfaction

lead to more positive contributions

psychological contract

refers to the overall set of expectations held by an individual with respect to what she or he will contribute to the organization and what the organization will provide in return.