MNGT 301 || Chapter 9: Human Resource Management: Getting the Right People for Managerial Success
Which of these are resources for external recruiting? (Choose every correct answer.) Multiple select question. Recruitment firms Social networks College job placement Employment agencies Job postings on a company's intranet
Recruitment firms Social networks College job placement Employment agencies
Which legislation gave rise to the establishment of the Equal Employment Opportunity (EEO) Commission? Multiple choice question. Civil Rights Act of 1964 Fair Minimum Wage Act Equal Pay Act Age Discrimination in Employment Act
Civil Rights Act of 1964
Which legislation gave rise to the establishment of the Equal Employment Opportunity (EEO) Commission? Multiple choice question. Fair Minimum Wage Act Age Discrimination in Employment Act Civil Rights Act of 1964 Equal Pay Act
Civil Rights Act of 1964
Of the following methods, which would be the LEAST appropriate for external recruiting? Multiple choice question. College placement office Company bulletin board Newspaper ad Social media
Company bulletin board
What proportion of U.S. organizations use social networks to find new employees? Multiple choice question. 30% 65% 90% 5%
90%
Which of the following are approaches to affirmative action that an organization can take to achieve equality of opportunity? (Choose every correct answer.) Multiple select question. Active recruitment of a group (traditionally discriminated against) Counseling for minorities with financial troubles Establishment of minority hiring goals Firing of people not in a protected group Elimination of prejudicial questions in interviews
Active recruitment of a group (traditionally discriminated against) Establishment of minority hiring goals Elimination of prejudicial questions in interviews
Match the two types of workplace discrimination to the correct description. Adverse Impact Disparate Treatment Employees from protected groups are intentionally treated differently. An organization uses an employment practice or procedure that results in unfavorable outcomes to a protected class over another group of people.
Adverse Impact: An organization uses an employment practice or procedure that results in unfavorable outcomes to a protected class over another group of people. Disparate Treatment: Employees from protected groups are intentionally treated differently.
What strategy do employers use to eliminate the risk of bias in job interviews? Multiple choice question. Ask each applicant the same questions and compare responses to standardized answers. Conduct a random drawing to select which candidate receives a job offer. Have multiple job candidates interview in the same room at the same time. Write a description of the personal attributes that the candidate must have and ignore those who do not fit the profile.
Ask each applicant the same questions and compare responses to standardized answers.
A performance appraisal is likely to contain which two of the following types of information? (Choose every correct answer.) Multiple select question. Job analysis Realistic job preview Assessment of performance On-the-job training Performance feedback
Assessment of performance Performance feedback
When Marissa applied for a position at Blake Products, she was asked to provide the names and telephone numbers of three people who would be able to speak about her work performance at her last job. Which of the following selection tools does this BEST describe? Multiple choice question. Performance appraisal Interviewing Background information Employment tests
Background information
______ is the basic wage or salary paid to employees in exchange for doing their jobs. Multiple choice question. An incentive Base pay A bonus A benefit
Base pay
Being placed on suspension or temporary leave as a consequence of poor performance is an example of which human resource management action? Multiple choice question. Demotion Downsizing Dismissal Discipline
Discipline
What approach to strategic HRM deploys bundles of internally consistent HR practices to improve employee ability, motivation, and opportunities across the entire organization? Multiple choice question. Human resources inventory High-performance work system (HPWS) Talent management Social capital
High-performance work system (HPWS)
What are the characteristics of a high-performance work system approach to HRM? (Choose every correct answer.) Multiple select question. Enhances the performance of all employees systematically Focuses on collective levels of human and social capital Improves employee motivation and opportunities Boosts the capital of specific individuals
Enhances the performance of all employees systematically Focuses on collective levels of human and social capital Improves employee motivation and opportunities
The agency whose job it is to enforce anti-discrimination and other employment laws is called the _____. Multiple choice question. Fair Labor Standards Board Equal Employment Opportunity Commission Sarbanes Oxley Commission Occupational Safety and Health Administration
Equal Employment Opportunity Commission
Salaried executives, administrative, and professional employees are exempt from over time rules as outlined in the _____. Multiple choice question. Equal Employment Act Fair Labor Standards Act Occupational Safety and Health Act National Labor Relations Act
Fair Labor Standards Act
Which law established a minimum wage for workers, set limits for child labor, and established overtime pay? Multiple choice question. Fair Labor Standards Act Equal Employment Opportunity Act Civil Rights Act of 1964 National Labor Relations Act
Fair Labor Standards Act
Which two of the following are concerns that a manager should consider when an employee is promoted? (Choose every correct answer.) Multiple select question. Fairness Nondiscrimination Customers' reactions Stock price
Fairness Nondiscrimination
Many employers are wary of giving references for which of the following reasons? (Choose every correct answer.) Multiple select question. Providing references causes management to spend too much time on the phone or writing letters. Former employees might sue the company for revealing too much personal information. The company will not be able to rehire a good employee who has moved to a better job. The reference might reveal criteria that could lead to hiring discrimination.
Former employees might sue the company for revealing too much personal information. The reference might reveal criteria that could lead to hiring discrimination.
______ management refers to the activities related to planning for, attracting, developing and retaining an effective workforce. Multiple choice question. Supervisory Financial Human resource Business operations
Human resource
What techniques do companies use to identify potential applicants within their existing talent pools? (Choose every correct answer.) Multiple select question. Internal job postings Informal recommendations by managers Databases that profile information about current employees Classified advertisements in newspapers
Internal job postings Informal recommendations by managers Databases that profile information about current employees
What approach to hiring is being used when a company has a job opening and makes its current employees aware of the opportunity? Multiple choice question. Boomerang Internal recruiting High-performance work systems (HPWS) Job analysis
Internal recruiting
What is the intended benefit of the forced ranking approach to performance appraisal? Multiple choice question. It highlights any biases or perceptual errors in the appraisal process. It encourages managers to reward top performers and discipline poor performers. It shields the company from legal action by subjecting all employees to the same treatment. It encourages employees to participate in the appraisal process and to think critically about their own performance.
It encourages managers to reward top performers and discipline poor performers.
If Alec wants to fill a vacancy in his department with an existing employee, which of the following techniques would be most appropriate? Multiple choice question. Job posting Newspaper advertisement College placement office Employment agency
Job posting
Which of these requires organizations to provide employees with nonhazardous working conditions? Multiple choice question. ERISA OSH Act NLRB EEO
OSH Act
Which of the following actions would qualify as sexual harassment? (Choose every correct answer.) Multiple select question. Obscene gestures Sexual propositions Unwanted dating pressure or touching Inviting a subordinate to a staff meeting Required new hire orientation
Obscene gestures Sexual propositions Unwanted dating pressure or touching
Which legislative act was passed to ensure safe and healthy working conditions for employees? Multiple choice question. Equal Employment Opportunity Act Fair Labor Standards Act Occupational Safety and Health Act (OSHA) Civil Rights Act of 1964
Occupational Safety and Health Act (OSHA)
Which of these sexual harassment situations is an example of a hostile work environment? Multiple choice question. Todd's boss advises him that he needs to "go along to get along" and that he might lose his job if he refuses to go on a dinner date with her. Tamicka's manager repeatedly touches her hair or hands while he is speaking with her, even though she has told him that this makes her uncomfortable. Terri's professor suggests that he would be willing to reconsider her grade on a project if she would go out with him. Trystan's supervisor tells her that he'll consider promoting her if she'll sleep with him.
Tamicka's manager repeatedly touches her hair or hands while he is speaking with her, even though she has told him that this makes her uncomfortable.
On resumes and application forms, why do job seekers make statements or insert key words that do not truthfully describe their qualifications? (Choose every correct answer.) Multiple select question. To outsmart automated tracking systems To hide deficiencies in technical skills To embellish their achievements To demonstrate their initiative and creativity
To outsmart automated tracking systems To hide deficiencies in technical skills To embellish their achievements
During his interview at Rickson Electric, Hal was handed a malfunctioning switch, given a toolbox, and asked to fix the switch. What kind of employment test does this describe? Multiple choice question. Integrity test Physical ability test Personality test Performance test
Performance test
Enrique was given an employment test that measured his self-esteem, agreeableness, and desire to perform well at his job. This is an example of what type of employment test? Multiple choice question. Personality IQ Performance Ability
Personality
What are the three forms of interviews? (Choose every correct answer.) Multiple select question. Situational Conditioned response Behavioral-description Unstructured
Situational Behavioral-description Unstructured
Which of the following is an example of quid pro quo sexual harassment? Multiple choice question. Sondra's cubicle mate displays a Playboy Playmate a Day Calendar on his desk. Sondra's boss tells her, "If you don't go out with me, you could be making a career-limiting decision." Dave repeatedly makes lewd remarks to his coworker, despite her requests that he refrain from doing so. Thad makes a point of touching Beth's hair or shoulders when he speaks to her, even though she has told him that this makes her feel uncomfortable.
Sondra's boss tells her, "If you don't go out with me, you could be making a career-limiting decision."
What occurs during a structured interview? Multiple choice question. The candidate performs a series of tasks and is observed from a remote location. The interviewer asks every candidate the same set of questions. The interviewer does not speak and allows the candidate to do all of the talking. The interviewer asks different questions of every candidate.
The interviewer asks every candidate the same set of questions.
What should a human resources manager focus on when determining an organization's long-term staffing needs? Multiple choice question. Maintaining current salary levels Vacancies due to retirements Keeping minority hiring at current levels The organization's vision and strategic plan
The organization's vision and strategic plan
What are reasons that the forced ranking approach to performance appraisal is falling out of favor? (Choose every correct answer.) Multiple select question. The system gets rid of talented as well as untalented people. It creates legal risk due to the perception of bias. It requires significantly more time and effort than other forms of performance appraisal. It results in reduced employee performance.
The system gets rid of talented as well as untalented people. It creates legal risk due to the perception of bias. It results in reduced employee performance.
Why are objective appraisals harder for employees to challenge legally? Multiple choice question. They are not subject to personal bias. They are protected under current labor laws. They are performed by the employees themselves. They are performed anonymously.
They are not subject to personal bias.
True or false: A top-level manager who has committed sexual harassment should be disciplined the same as a low-level employee.
True
Dax is an assembly line worker at an automotive plant. He is paid $14.50 per hour. This amount reflects the _______ of Dax's job. Multiple choice question. base pay incentives profits fringe benefits
base pay
During a(n) ______ interview, the interviewer explores what the applicant has actually done in the past. Multiple choice question. situational analysis behavioral-description orientation arbitrage
behavioral-description
During her interview at Masters International, Johanna was asked several questions inquiring about her past job performance, such as "Can you describe what you did the last time a customer became angry with you?" This suggests that Johanna participated in a(n) _______ interview. Multiple choice question. unstructured performance appraisal behavioral-description situational
behavioral-description
The three elements (blank) of include wages and salaries, incentives, and benefits.
compensation
Ability, performance, and personality tests are three of the most common types of ______ tests. Multiple choice question. employment marketing service production
employment
The economic or productive potential of employee knowledge, experience, and actions is referred to as (blank) capital.
human
When an organization evaluates people based on the economic or productive potential of their knowledge, experience, and actions, the organization is viewing them as ______. Multiple choice question. human capital a supply chain social capital stakeholders
human capital
Scott is a manager at a large electronics company. His primary role within the organization is to plan for the "people needs" of the business, and then attract, develop and retain an effective workforce. Scott is involved in ______ management. Multiple choice question. production strategic marketing and sales human resource (HR)
human resource (HR)
Organizations use ______ such as commissions, profit-sharing, bonuses, and stock options to attract and retain top performers. Multiple choice question. givebacks base pay fringe benefits incentives
incentives
Samantha is employed as a sales engineer in a large medical products firm. The _______ of her job include commission on the sales she generates, quarterly performance bonuses, and stock options. Multiple choice question. fringe benefits nonmonetary compensation incentives base pay
incentives
One of the employment tests Jane had to complete as part of the selection process was an online assessment that asked questions such as, "During the past 12 months, have you been given too much change by a cashier and kept the money?" and "How many times did you cheat on an exam during your senior year of high school?" Based on these questions, it would appear that Jane completed a(n) _______ test. Multiple choice question. performance integrity personality ability
integrity
Tests designed to identify people likely to engage in inappropriate, antisocial, or dishonest workplace behavior are known as _______ tests. Multiple choice question. ability reliability integrity performance
integrity
Don was temporarily dismissed from his company because sales are slow. When the situation improves at the company, he will likely be brought back as an employee. This is an example of being _____. Multiple choice question. demoted laid off fired transferred
laid off
Performance appraisals that are based on facts and are often numerical are referred to as _______ appraisals. Multiple choice question. reactive subjective objective proactive
objective
Kevin continuously helps his employees improve their work through the reviewing their performance and providing consequences. These are two steps of _____ management. Multiple choice question. absolute performance cognitive resource
performance
A _____ consists of assessing an employee's performance and providing him or her with appropriate feedback. Multiple choice question. marketing mix performance appraisal vision statement mission statement
performance appraisal
The continuous cycle of improving job performance through defining performance, monitoring and evaluating performance, reviewing performance, and providing consequences is known as _____. Multiple choice question. development performance appraisal performance management training
performance management
Agreeableness, emotional stability, self-esteem, conscientiousness, and openness to experience are measured on ______ tests. Multiple choice question. performance ability political personality
personality
A job _______ involves placing information about job vacancies and qualifications on bulletin boards, company newsletters and/or on the organization's intranet to make existing employees aware of current vacancies. Multiple choice question. posting specification description analysis
posting
Last week Jordan's boss told him he was moving him from sales team manager to the director of sales. This career move represents a _____. Multiple choice question. demotion promotion transfer downsizing
promotion
As the human resource manager for her firm, Candace is responsible for identifying and attracting qualified applicants for available positions within the organization. This role is known as _____. Multiple choice question. development performance management recruiting job analysis
recruiting
The process of locating and attracting qualified applicants either outside or inside an organization for jobs open in the organization is called _____. Multiple choice question. recruiting forecasting arbitrage entrepreneurialism
recruiting
Before she began interviewing candidates for a sales position, Sonja prepared a written set of questions based on the job description and planned to ask each of the candidates the same questions in order to better compare their answers. Based on this information, it appears that Sonja was planning to conduct a(n) _____. Multiple choice question. unstructured interview structured interview reference check subjective appraisal
structured interview
During the interview, hiring manager Susan asked job applicants whatever questions popped into her head, with no systematic scoring procedure for their answers. This is an example of a(n) ______ interview. Multiple choice question. facilitated unfacilitated structured unstructured
unstructured
While it provides a more accurate assessment of an applicant's job-related personality characteristics, the ______ has been criticized as being overly subjective and more prone to interviewer bias. In addition, its format can cause legal trouble because some questions may be unrelated to the job. Multiple choice question. performance test unstructured interview structured interview background check
unstructured interview
If employers use a test to try to predict future job performance, it is vital that the test have ______ to ensure that it actually measures performance related to the job and is free from bias. Multiple choice question. popularity modeling deniability validity
validity
When she applied for a job as a firefighter, Jill was administered a series of employment tests that measured her strength and stamina in activities such as climbing stairs, dragging weights, and carrying heavy equipment. Which of the following BEST describes the type of employment test Jill had to complete? Multiple choice question. Aptitude Psychological Personality Ability
Ability
When he applied for a clerical position at Halewood Manufacturing, Tyrone was asked to complete an employment test that assessed his keyboarding skills as well as his mathematical skills. What type of employment test did Tyrone complete? Multiple choice question. Personality test Reliability test Ability test Integrity test
Ability test
Match the type of employment test with its description. Ability Performance Personality Integrity Measures an applicant's execution of various work tasks Measures factors such as strength, stamina, mechanical aptitude, and cognitive skills Assesses attitude, honesty, dependability, and trustworthiness Measures characteristics such as sociability, emotional stability, and independence
Ability: Measures factors such as strength, stamina, mechanical aptitude, and cognitive skills Performance: Measures an applicant's execution of various work tasks Personality: Measures characteristics such as sociability, emotional stability, and independence Integrity: Assesses attitude, honesty, dependability, and trustworthiness
Which terms describe good performance expectations? (Choose every correct answer.) Multiple select question. Achievable Specific Vague Ambitious
Achievable Specific
Which of the following are examples of an objective appraisal of employee performance results? (Choose every correct answer.) Multiple select question. Counting the number of days since a safety incident occurred under an employee's watch Ranking an employee based on his or her attitude Considering how well an employee gets along with co-workers Comparing an employee's sales revenue to an annual target
Counting the number of days since a safety incident occurred under an employee's watch Comparing an employee's sales revenue to an annual target
Whenever people take a car in to Kelly Cars for service, they are asked to rate their satisfaction with the quality and timeliness of the repairs by completing an automated phone survey. This feedback is then used in the mechanic's performance appraisal. Which source of information is Kelly Cars using for its performance appraisals? Multiple choice question. Customers and clients Managers Peer reviews Self-appraisals
Customers and clients
Which of the following are not legal as the basis for hiring and promotion decisions? (Choose every correct answer.) Multiple select question. Gender Education Religion Skin color Job-related experience
Gender Religion Skin color
Match the type of dismissal with its description. Layoff Downsizing Firing Temporary dismissal from an organization, likely due to economic conditions Permanent dismissal, often related to a company-wide reorganization Permanent dismissal for cause
Layoff: Temporary dismissal from an organization, likely due to economic conditions Downsizing: Permanent dismissal, often related to a company-wide reorganization Firing: Permanent dismissal for cause
Myra notices that one of her employees has been wasting time and resources by performing a task incorrectly. Which statement is the most effective form of feedback? Multiple choice question. If you enjoy working here, I suggest you find a way to work faster. Do you know how much longer you take than your co-workers? You're doing that wrong. Let me show you a trick that will save you some time and effort.
Let me show you a trick that will save you some time and effort.
Which social network is most commonly used for external recruiting? Multiple choice question. Twitter LinkedIn Facebook Instagram
Which of the following are typical reasons for which employees might be transferred? (Choose every correct answer.) Multiple select question. To solve employee problems, such as personal differences with a boss To retain their interest and motivation by being presented with a new challenge To solve organizational problems by using their skills at a another location To broaden their experience in being assigned to a different position To allow them to work with friends in another department
To solve employee problems, such as personal differences with a boss To retain their interest and motivation by being presented with a new challenge To solve organizational problems by using their skills at a another location To broaden their experience in being assigned to a different position
True or false: During the candidate selection process, human resource managers should try to predict how long a candidate will stay in the job.
True
True or false: Organizations are increasingly relying on artificial intelligence to help make hiring decisions.
True
Which of these are common methods for conducting job interviews? (Choose every correct answer.) Multiple select question. Written letter Videoconferencing Face to face Phone call
Videoconferencing Face to face Phone call
Match the element of compensation with its description. Wages or salary Incentives Benefits Additional nonmonetary forms of compensation such as health insurance, vacation and retirement plans Inducements to attract and retain top performers or induce employees to be more productive Monetary payments to employees in exchange for doing their jobs
Wages or salary: Monetary payments to employees in exchange for doing their jobs Incentives: Inducements to attract and retain top performers or induce employees to be more productive Benefits: Additional nonmonetary forms of compensation such as health insurance, vacation and retirement plans
Identify the items that are included in negotiations between management and employees while they are engaged in collective bargaining. (Choose every correct answer.) Multiple select question. Working conditions Job security Tax rates and payments Employee benefits Employee compensation
Working conditions Job security Employee benefits Employee compensation
When a firm's approach to human resources is designed to drive the company's overall performance, employees are being used to ______. Multiple choice question. streamline the onboarding process adopt a hybrid model of resource management achieve the firm's strategic objectives create an innovative marketing plan
achieve the firm's strategic objectives
In order to achieve equality of opportunity within its organization, Clarkson Company has taken steps such as active recruitment, the elimination of prejudicial interview questions, and establishment of minority hiring goals. Clarkson's efforts can be BEST described as _____. Multiple choice question. employment discrimination affirmative action disparate treatment adverse impact
affirmative action
Peter evaluates his sales staff based upon sales volume and gross margin on each sale. This BEST describes ______. Multiple choice question. peer reviews a 360-degree feedback an objective appraisal a subjective appraisal
an objective appraisal
All job candidates who are interested in working for Devlin Management must first complete an online form that lists their education, work history, and certifications. This is an example of a(n) ______ form. Multiple choice question. reference job description application job specification
application
As a finalist for a management position with Emerson Mechanical, Caitlin participated in a two-day review of her management capabilities. She was required to go through a series of group and individual exercises designed to simulate the conditions of the job in order to determine whether she had the necessary skills and abilities. This BEST describes a(n) _____. Multiple choice question. assessment center personality test integrity test Myers-Briggs Type Indicator
assessment center
Repeated mistreatment of one or more persons involving abusive physical, psychological, verbal, or nonverbal behavior that is threatening, humiliating or intimidating is a type of harassment known as _____. Multiple choice question. discrimination bullying quid pro quo stereotyping
bullying
Insurance, retirement plans, health club memberships, and education reimbursement are just a few examples of compensation in the form of _____. Multiple choice question. base pay benefits incentives wages
benefits
Nicole receives ______, such as sick-leave days, vacation days, and free parking, from her employer. Multiple choice question. benefits bonuses incentives wages
benefits
The process of negotiation between labor unions and management to resolve disputes concerning benefits, compensation, working conditions, and job security is known as ______. Multiple choice question. a greenfield venture collective bargaining equal pay laws antidumping
collective bargaining
An employee may be (blank) , or moved downward to a job with lower responsibilities and pay, if he or she performs poorly for an extended period.
demoted
Refusing to hire or promote an individual or making other employment decisions based upon factors such as ethnicity, religion, or gender is referred to as workplace (blank).
discrimination
Sonja was not promoted to the position of manager of the road work crew because her boss doesn't feel that a woman can supervise as well as a man. This an an example of _____. Multiple choice question. affirmative action preferential treatment disparate treatment sexual harassment
disparate treatment
Individuals who are asked to provide assessments of former employees are known as _____. Multiple choice question. applicants referees head hunters references
references
If research shows that a particular test measures the same thing consistently, the test has high _______. Multiple choice question. modeling legitimacy reliability validity
reliability
When Joe screens job applicants to ensure that he hires the most qualified candidate, he is performing the human resource function known as the ______ process. Multiple choice question. recruitment selection orientation performance management
selection
Before Anisha meets with her manager, she is asked to complete a form listing her accomplishments during the past year, along with her perceived strengths and weaknesses and ways that she believes she can improve her performance. This is an example of a(n) _____. Multiple choice question. 360-degree assessment behaviorally anchored rating scale peer review self-appraisal
self-appraisal
Unwanted sexual attention that creates an adverse work environment is referred to as ______. Multiple choice question. bullying sexual harassment stereotyping ethnocentric behavior
sexual harassment
An employee transfer within an organization is thought of as moving ______, because the employee is moving to a position of similar responsibility. Multiple choice question. sideways up down out
sideways
A(n) ______ interview is one in which the interviewer focuses on hypothetical scenarios, such as "What would you do if a customer used profane language in speaking to you?" Multiple choice question. behavioral situational unstructured performance
situational
During his interview, Mike is repeatedly given hypothetical scenarios and asked how he would respond. This is an example of the (blank) interview, a type of structured interview.
situational
