MNGT 3100 Exam 3

How does a group differ from a team?

A group works independently on their own goals; a team is assembled to accomplish mutual goals.

Eduardo is the new manager of Great Corporation. He is writing down a list of steps that he can follow to create and maintain a cohesive work group. Which step would appear on that list?

Celebrate differences so everyone's contribution is noticed.

What is an advantage of using storytelling when communicating verbally?

It helps to construct common meanings for individuals within the organization.

What is a benefit of using jargon in workplace communication?

It reinforces shared knowledge.

Which assertion regarding Gersick's punctuated equilibrium model is accurate?

While disruption, chaos, and conflict are inevitable in a group, they can represent opportunities for innovation.

The perception labeled "instrumentality" is a result of asking oneself:

Will my performance lead to desired outcomes?

The receiver can enhance the probability of effective communication by

actively listening

Individuals who want to be liked and accepted by others, and when given a choice, prefer to interact with others and be with friends have a high need for

affiliation

The simple premise of Maslow's hierarchy of needs theory is

all employees are motivated by similar treatment.

An external communication channel that combines the look of an article with the focused message of an ad is

an advertorial.

Communication that is asynchronous is written

by the sender and can be read any time by the receiver.

Rorey's project team has worked together for so long that they seem to think as one. They requested to remain together for future projects because they are so productive and happy working together. This demonstrates the concept of

cohesion

To influence instrumentality, managers can

consistently reward high performers.

When reinforcers follow all examples of positive behavior, you are using a ________ of reinforcement.

continuous schedule

Kendall texted his mother, "Ur never going 2 believe this. That prof gave me no credit for my paper. I h8 him." (with emoticons included). When his mother received the message, it took her quite some time to decipher it. Kendall should have considered his audience when he ________ the message.

encoded

Which element of job performance relates to having the resources needed to do the job?

environment

Jake wonders if his late nights at the office over the past year have boosted his overall performance. This is an example of which aspect of expectancy theory?

expectancy

Sydney is the human resource manager at Alba Company. She needs to lay off twenty employees who are all located at her facility. Which communication channel is best for delivering the layoff information?

face-to-face conversation

A professor decides to post the syllabus on the university's web-based site. She emails all her students prior to the start of the course, saying, "Your syllabus is available on our online learning management system. I will not be providing a copy to you." Students come to the first class and ask why they are not receiving a syllabus. This question represents what aspect of the communication model?

feedback

Maria received the sales report and noted how badly the southern sector performed. As she prepared a presentation for the weekly executive meeting, Maria decided to focus her remarks on the northern and western sectors, which had record sales levels, and refrain from mentioning the southern numbers. This scenario focuses on the communication barrier of

filtering

According to Maslow, physiological needs may be satisfied by

food

Arielle is part of a team charged with developing a new name for a product. This is a(n) ________ task.

idea generation

An example of extinction is

ignoring a coworker who is telling dirty jokes.

The purpose of employee feedback is to

inform people how effective they are being at work.

Carmen is on the company softball team on Sunday evenings. This is an example of a(n) ________ work group.

informal

When Jason got to work, he had 40 emails waiting for him, as well as five phone calls to return and three people waiting outside his office to speak with him. What is most likely causing Jason's communication stress?

information overload

When conducting a performance review, begin with

instances of positive performance.

GBS, SOX, BPTS, and BPO are examples of

jargon

A caterer accepts a large order for a school function. On the morning of the event, stations are set up to make the 500 sandwiches ordered for that day. Station one has two individuals cutting sandwich buns, station two has four individuals placing the meats and cheeses on the rolls, station three adds condiments and wraps the sandwich. The individual who devised the sandwich-making production plan is operating under a

job specialization approach.

A professor decides to post the syllabus on the university's web-based site. She emails all her students prior to the start of the course, saying, "Your syllabus is available on our online learning management system. I will not be providing a copy to you." In this scenario, the email represents what part of the communication process?

medium

The implication of the ERG theory is that we need to recognize

multiple needs may be driving an individual at a given point.

According to acquired needs theory, individuals acquire three types of needs as a result of their life experiences, including

need for power

If students try to go online to view a posted syllabus and the university's computer system keeps shutting down as they try to access it, the students are dealing with what aspect of the communication model?

noise

Information-rich channels are those that convey more

nonverbal information

Which stage in Tuckman's group development model is characterized by the establishment of ground rules and operating procedures by group participants?

norming

Maslow's theory of motivation suggests employee needs are

ordered

According to the text, the criteria that individuals are most likely to use when deciding whether to filter a message or pass it on include

past experience

A work team is assessing the viability of opening a new manufacturing plant. One person focuses on the financial aspects, another person consults with the government about laws and regulations, and a third person determines the staffing needs. Each person works independently, but findings rely on input from all three people. What type of task interdependence is demonstrated?

pooled

The idea that people can participate in a meeting without being embarrassed or experiencing retribution for their comments is referred to as

psychological safety.

Group members are becoming more authentic as they express their deeper thoughts and feelings in the stage of

storming

Active listening involves

taking time to understand the points being made

The ideal size for a team most depends on the

task at hand

In the job characteristics model, whether a person's job substantially affects other people's work, health, or well-being is referred to as

task significance

When writing a team contract, questions about who to contact if you cannot make a meeting and how often the team meets are part of which contract element?

team communication

Pooled interdependence exists when

team members work independently and combine their efforts to create the team's output.

A significant factor in increasing information overload in the workplace is

technology

In expectancy theory, valence is

the anticipated satisfaction that will result from an outcome.

Interactional justice is understood to be

the degree to which people are treated with respect, kindness, and dignity in interpersonal interactions.

Communication fulfills three main organizational functions:

transmitting information, sharing emotions, and coordinating.

Which communication channel is the best to use when the message is complicated and does not require a lot of feedback from the receiver?

written