MNGT 360 Chapter 7

Importance of Top Management in Promoting Team Success

-Decides to go to a team-based structure for sound business reasons -Insturmental in communicating the reasons for change to the rest of the organization -must support the change effort during the difficult periods -things often get worse before they get better -it often takes 1+ years before performance reutrns to pre team levels -if not enough time and diligence is devoted to panning the change, performance may never reutrn to pre-team levels -dont expect too much too soon

Group Size

-The number of members in the group -Affects resources available to perform the task -Affects degree of formalization of interactions, communication, and participation -Can increase the degree of social loafing

Group Norms

-The standards against which the appropriateness of the behaviors of members are judged -Determine behavior expected in a certain situation

Which of the following distinguishes an informal group from a formal group? -An informal group is formed by its members. -An informal group consists of members who did not formerly know each other. -An informal group is organized by top management. -An informal group meets solely during work hours.

An informal group is formed by its members.

When changing to a team-based organizational structure, great progress is often seen almost immediately. -False -True

False

5 stages of team development:

Forming, Storming, Norming, Performing, Adjourning

At what phase of team implementation is performance usually above prior levels? Phase 3 Phase 1 Phase 2 Phase 4

Phase 4

Group Composition

The degree of similarity or difference among group members on factors important to the group's work

Group Cohesiveness

The extent to which a group is committed to staying together

Group cohesiveness can be increased by competition or the presence of an external threat. -False -True

True

Seeing a problem as a cultural difference, and not a personality issue is known as: -emotional intelligence -adaptation -empathy -structural intervention

adaptation

Meeting management software can create a record of _______________. -votes taken -ideas presented -comments made -all of these.

all of these

Team

an interdependent group of at least two people who share a common gaol and accountability for outcomes

In business organizations, most employees work in __________ groups. -affinity -command -support -structural

command

Norming

conflicts develop

Which of the following is NOT an important role played by top-management when implementing teams? -supporting the change effort through difficult periods -communication with the rest of the organization -ensuring that reasons for the change are sound -delegating new responsibility to individuals

delegating new responsibility to individuals

Adjourning

disbandment

Formal Groups: Informal Groups

established by organization, slef created by members

Performing

focus on problem solving

Social loafing is less common when tasks are very ______________ -difficult. -important. -trivial. -easy.

important

Forming

orientation and acquaintance

Social loafing often results from the assumption by some group members that if they do not work hard: -they will conserve energy for more important tasks. -upper management will not notice. -others will pick up the slack. -it will make no difference to the final outcome.

others will pick up the slack

Storming

personalitites and roles emerge

Informational diversity has a _______ impact on team performance; demographic diversity often has a ________ impact. -positive, negative -positive, positive -negative, negative -negative, positive

positive, negative

What term refers to the performance improvements that occur because people work together rather than independently? -team efficacy -process gain -process loss -cohesiveness

process gain

Command Group

relatively permanent group with functional reporting relationships; usually included in org chart

Group composition is the degree of _______ or _______ among group members on factors important to the group's work. -satisfaction/dissatisfaction -experience/inexperience -agreement/disagreement -similarity/difference

similarity/difference

___________ happen(s) when people are motivated to look good to others and want to maintain a positive self-image. -process gain -social facilitation -team efficacy -norms

social facilitation

Which of the following is NOT a strength of cross-functional teams? -increasing employee knowledge about other areas of the organization -getting things done faster -solving complex problems -specializing in a specific area

specializing in a specific area