MNGT 482 - Sapp 1-3
LaFarge promised to experiment with reducing carbon dioxide emissions in this region: A) Latin America. B) East Africa. C) The Pyrennes. D) Saharan desert.
B) East Africa.
Which of the following statements most accurately describes a firm's responsibility to market stakeholders? A) It is a relationship with political and cultural influences. B) It must provide stakeholders with goods and services. C) It is more important to the survival of business than non-market relationships. D) It mostly occurs at a broad conceptual level.
B) It must provide stakeholders with goods and services.
When a customer sues a company for physical and mental harm caused by unsafe toxic chemicals disposal, it is an exercise of a stakeholders': A) Political power. B) Legal power. C) Economic power. D) Media power.
B) Legal power.
Stakeholders have been able to form international coalitions more successfully through use of: A) Government regulation. B) Community involvement. C) Communications technology. D) Unions.
C) Communications technology.
Examples of modern day stewardship do not include: A) A stakeholder approach to strategic corporate planning. B) An attitude of enlightened self-interest. C) Developing social partnerships with needy groups. D) Both A. and B., but not C.
C) Developing social partnerships with needy groups.
Corporations have a role in establishing their community's: A) Tax base. B) Safety. C) Economic growth. D) All of the above.
C) Economic growth.
Which of the following was not a reason for the wealthy to be philanthropic in the early 20th century: A) Good publicity. B) Serving as "my brother's keepers". C) Tax provision. D) Well publicized contest between the super wealthy.
C) Tax provision.
Which of the following is true of General Motors in 2009. A) They were not a top 10 company with regard to revenue. B) They were a top 10 in profits. C) They were a top 10 company in revenue even though they lost money. D) None of the above
C) They were a top 10 company in revenue even though they lost money.
Which of the following are arguments against corporate social responsibility? A) Lowers economic efficiency and profits. B) Imposes unequal costs among competitors. C) Requires social skills business may lack. D) All of the above are arguments against corporate social responsibility.
D) All of the above are arguments against corporate social responsibility.
T/F: Managing public issues is a challenging task for managers.
True
Positive reputation can be valued as an intangible corporate: A) Asset. B) Liability. C) Charity. D) Expense.
A) Asset.
According to David Korten: A) Business has become most powerful entity on the planet. B) Businesses should need to secure stockholder approval to engage in philanthropic practices. C) The iron law of responsibility is not valid. D) Coca-cola has failed to protect the environment of Brazil.
A) Business has become most powerful entity on the planet.
Proponents against corporate social responsibility feel that public officials, not business people, should solve societal problems because: A) Business people do not have the skill-set to solve societal problems. B) The private sector is not mandated to solve these issues. C) Both A. and B. D) None of the above.
A) Business people do not have the skill-set to solve societal problems.
Which phrase of corporate responsibility occurred in the 1950-1960s? A) Corporate Social Stewardship. B) Corporate Social Responsiveness. C) Corporate/Business Ethics. D) A, B and C are all false.
A) Corporate Social Stewardship.
Customer environmental intelligence includes: A) Demographic factors. B) An analysis of the firm's competitors. C) New technological applications. D) The cost of producing consumer goods.
A) Demographic factors.
What company took responsibility to dredge the New York Harbor in 2002? A) General Electric. B) Merck. C) Pfizer. D) New York Power.
A) General Electric.
Which of the following is not an argument in favor of corporate social responsibility? A) Imposes unequal costs among competitors. B) Responds to changing stakeholders' demands. C) Corrects social problems caused by business. D) Discourages government regulation.
A) Imposes unequal costs among competitors.
The iron law of responsibility says that: A) In the long run, those who do not use power responsibly will lose it. B) In the short run, sacrifice social goals for economic goals. C) Law is most important, more than social or economic responsibility. D) In the long run, economic responsibility leads to social responsibility.
A) In the long run, those who do not use power responsibly will lose it.
Odwalla began pasteurizing juices in order to: A) Prevent the need for governmental regulation B) Build good will through advertising C) Comply with disputed United Nations mandates D) Prevent Minute Maid for consolidating an important issue
A) Prevent the need for governmental regulation
The revenues of Toyota Motors in 2009 was roughly equal to the entire economic output of: A) Venezuela B) Peru C) Spain D) Colorado
A) Venezuela
According to a modern day expression of the stewardship principle: A) Corporate managers should acknowledge business and society interdependence. B) Corporate managers should balance the interests and needs of many diverse groups in society. C) Voluntary actions should be taken to promote the social good. D) Both A. and B., but not C.
B) Corporate managers should balance the interests and needs of many diverse groups in society.
Gender, age and marital status are all examples of: A) Competitor Environment. B) Customer Environment. C) Both A and B. D) Neither A or B.
B) Customer Environment.
According to Barlow v. A.P. Smith Manufacturing: A) The law prohibited charitable contributions, at that time. B) Socially responsible actions are an investment in the future, thus an allowable expense. C) Socially responsible actions must be approved by a majority of the firm's stockholders. D) Charitable contributions were bad corporate investments for the short term.
B) Socially responsible actions are an investment in the future, thus an allowable expense.
Johnson and Johnson's response to the Tylenol incident in the 1980s is an example of: A) Maximizing short term profits. B) Taking a short term loss for a long run benefit. C) Poor uses of charitable resources. D) Poor crisis management.
B) Taking a short term loss for a long run benefit.
Which of the following is not considered to be a non-market stakeholder? A) Government agencies. B) The natural environment. C) Activist groups. D) Non-govermental organizations.
B) The natural environment.
Tony Jacques, of Dow chemical, believes: A) Techniques for problem solving are underemphasized. B) There is seldom a right answer in issue management. C) Issue management is primarily a science, not an art. D) In the long run, the process is more important than the outcome.
B) There is seldom a right answer in issue management.
Modern corporations should be socially responsible because: A) They are responsible to the stockholders of the company. B) They create jobs, influencing the lives of employees. C) They are highly profitable. D) All of the above.
B) They create jobs, influencing the lives of employees.
What company installed a wind turbine in the Dominican Republic? A) LaPlata. B) Timberland. C) Microsoft. D) Constellation Energy.
B) Timberland.
Examples of companies successfully managing public issues include: A) Monsanto, which received worldwide acclaim for genetically modified foods. B) Toyota, for their creation of the Prius. C) Both A and B. D) B, but not A.
B) Toyota, for their creation of the Prius. D) B, but not A.
Which company was not recognized as a best corporate citizen in every year since 2009. A) Starbucks. B) Whole Foods. C) Intel. D) Cisco Systems.
B) Whole Foods.
What was Fortune Magazine's 2009 America's Most Admired company? A) Whole Foods. B) Pfizer. C) Apple. D) Sun Microsystems.
C) Apple.
HP Brazil, a subsidiary of Hewlett-Packard, developed the Digital Garage project to: A) Promote the sale of PCs and notebook computers in the Brazilian consumer market. B) Assist with natural resource conservation and recycling programs in their plant. C) Empower less privileged Brazilian youth with leadership, teamwork, IT and other skills to participate in the growing technological society. D) All of the above.
C) Empower less privileged Brazilian youth with leadership, teamwork, IT and other skills to participate in the growing technological society.
Which of the following is not an example of the charity principle? A) Endowing public libraries. B) Supporting settlement houses for the poor. C) Supporting a governmental protection agency. D) Donating money to a family-counseling center.
C) Supporting a governmental protection agency.
According to a Harris Interactive poll ____ of people think business has too much power. A) 55% B) 65% C) 75%. D) 85%
D) 85%
The costs of corporate social responsibility may ultimately be passed on to the: A) Employees through fewer health benefits. B) Consumer through high prices. C) Investor through lower dividends. D) All of the above.
D) All of the above.
Which of the following is not an argument in favor of corporate social responsibility? A) Discourages governmental regulation. B) It balances businesses' power with their responsibility to act. C) Improves Business value. D) Promotes short-term profitability for businesses.
D) Promotes short-term profitability for businesses.
A modern day expression of the charity principle does not include: A) Balancing the interests and needs of many diverse groups in society. B) Expressions of corporate philanthropy. C) Voluntary actions to promote the social good. D) Taking a paternalistic approach to community affairs.
D) Taking a paternalistic approach to community affairs.
At Unilever, who has over-all responsibility for managing external relations at the Corporate level: A) A coalition of management and rank and file workers. B) An Executive committee C) The Chief Executive Officer. D) The Chairman and the Board of Directors.
D) The Chairman and the Board of Directors.
T/F: A public issue exists when there is agreement between the stakeholders' expectations of what an institution should do and the actual performance of those businesses.
False
T/F: The charity principle is a relatively new notion.
False
T/F: In 2007, The Walt Disney Company earned slightly less than $27 billion dollars.
False: $35 billion
T/F: In 2009, Toyota sold its one millionth Prius
False: 2008
T/F: The Gallup corporation tracks the opinions of top business executives from around the world.
False: McKinsey
T/F: In 2000, the Peruvian government listened to stakeholders and cancelled plans for a salt mine off the Pacific Coast.
False: Mexican
T/F: In order to develop a stakeholder map, managers should consider, in order, urgency, legitimacy and salience.
False: Power, legitimacy, urgency
T/F: AT&T has been called the "template for 21st century capitalism."
False: Walmart
T/F: A fiduciary exercises power for the good of another
True
T/F: Affordable housing is difficult to find around Disneyland for many of the park's employees
True
T/F: Because they are more important, market stakeholders are sometimes called primary stakeholders.
True
T/F: Corporate social responsibility implies that harm to people and society should be acknowledged and corrected if possible.
True
T/F: The world economy is increasingly interactive
True
Legal environmental intelligence includes: A) Patterns of aggressive growth versus static maintenance. B) Analysis of local, state, national, and international politics. C) Considerations of patents, copyrights, or trademarks. D) Information regarding costs, prices, and international trade.
C) Considerations of patents, copyrights, or trademarks.
Awareness of the physical surroundings of the facilities and operations is known as A) Social environment. B) Technological environment. C) Geophysical environment. D) None of the above.
C) Geophysical environment.
A stakeholder analysis: A) Creates equality among all stakeholder interests. B) Allows managers to review media coverage on the company. C) Involves understanding the nature of stakeholder interests. D) All of the above.
C) Involves understanding the nature of stakeholder interests.
What movie featured a former Miss America speaking out against Walmart? A) One born every minute. B) Walmart: The High Cost of low prices C) Walmart Nation. D) None of the above.
C) Walmart Nation
Customer Environment includes A) patents and copyrights. B) information on competitors. C) the graying of america. D) geophysical issues.
C) the graying of america.
T/F: The Center for Corporate Responsibility is based at Boston College
True
T/F: The Internet has enabled the growth of stakeholder organizations.
True
T/F: The first step in the issue management process is to identify the issue.
True
T/F: The instrumental argument in the stakeholder theory says that companies perform better if they consider the rights and concerns of multiple groups in society.
True
T/F: Through the Microsoft Unlimited Potential Program, people living in developing countries can receive a stripped down version of Windows for free.
True
T/F: Tony Jacque believes that companies underemphasize creative problem solving.
True
T/F: Walmart had more profits in 2009 than any other company.
True
A firm subscribing to the ownership theory, would be concerned with providing value for its: A) Shareholders. B) Customers. C) Board of Directors. D) Community.
A) Shareholders.
Under U.S. law, the fiduciary duty of managers must benefit a firm's A) Stockholders. B) Customers. C) Employees. D) All of the above.
A) Stockholders.
The four types of stakeholders' power recognized by most experts are: A) Voting, economic, political, and legal power. B) Social, legal, environmental, and political power. C) Social, regulatory, voting, and media power. D) Economic, media, legal, and political power.
A) Voting, economic, political, and legal power.
T/F: Issue management is a structured and systematic process to aid organizations in identifying, monitoring, and selecting public issues that warrant organizational action.
True (looked up definition)
In 2008. Lee Scott was the CEO of A) Walmart B) Target C) Dell D) Sun
A) Walmart
An issue's public profile indicated to managers: A) the significance of an issue. B) what to do. C) what to avoid doing. D) all of the above.
A) the significance of an issue.
Failure to understand the beliefs and expectations of stakeholders: A) Causes company's profits to increase in the short run. B) Causes company's profits to decrease in the short run. C) Causes the performance-expectations gap to grow larger. D) Increases the chance of a corporate buy-out.
C) Causes the performance-expectations gap to grow larger.
Organized labor, church groups and community groups all opposed the following: A) A Walmart in Inglewood. B) A Nike plant in La Paz C) A bull fighting ring in Tempe. D) Legalized, unlicensed prostitution in Key West.
A) A Walmart in Inglewood.
A stakeholder map is: A) A graphic representation of the relationship of stakeholder salience on an issue. B) Developed to deal with issues once a company has hit "crisis mode". C) Used to split negative stakeholders on salient issues. D) All of the above.
A) A graphic representation of the relationship of stakeholder salience on an issue.
In 2000, McDonald's convened a panel of experts to discuss what topic: A) Animal welfare in slaughterhouses. B) Treatment of foreign employees and subcontractors. C) Fat and sodium content of their product. D) Children issues.
A) Animal welfare in slaughterhouses.
An effective way to learn what issues are important to people outside of the organization is through: A) Building ongoing, positive relationships with stakeholders. B) Conducting public opinion polls. C) Hiring individuals from outside the company for available positions rather than promoting from within the organization. D) All of the above.
A) Building ongoing, positive relationships with stakeholders.
The ____ argument says that stakeholder view is simply a more realistic description of how companies work. A) Descriptive B) Instrumental C) Normative D) Fiduciary
A) Descriptive
_______ has donated over $180 million to UNICEF in over a decade: A) IKEA B) Walmart C) Unilever. D) Nike.
A) IKEA
What business was forced to dramatically change its business model in the early 2000s because of technological changes: A) Music industry. B) Insurance Industry. C) Legal Industry. D) Advertising Industry.
A) Music industry.
Ownership theory of the firm is also called . A) Shareholder theory B) Property theory C) Expansive theory D) Brick and mortar theory
A) Shareholder theory
Which of the following is not an example of stakeholders' economic power? A) A toy manufacturer halts supplies to a distributor asking higher than fair prices. B) A social group protests a government's decision to raise taxes. C) A local community boycotts a grocery store suspected of inaccurate weight scales. D) A social organization demands the closure of a store that has a discriminatory hiring policy.
B) A social group protests a government's decision to raise taxes.
Customers can exercise economic stakeholder power by: A) Voting on a proposed merger for the company and a competitor. B) Boycotting products if they believe the goods are too expensive. C) Attending the company's annual meeting. D) Applying for a job with the company.
B) Boycotting products if they believe the goods are too expensive.
Stakeholder dialogue refers to: A) Dialogue between stakeholders. B) Dialogue between stakeholders and businesses. C) Dialogue between stakeholders and government. D) All of the above.
B) Dialogue between stakeholders and businesses.
The instrumental argument says stakeholder management is: A) A more realistic description of how companies really work. B) More effective as a corporate strategy. C) Simply the right thing to do. D) Determined by the amount of stock owned in the firm.
B) More effective as a corporate strategy.
Karl Albrecht refers believes environmental intelligence should focus on eight ______: A) Pressure points. B) Radar screens. C) Hyper-priorities. D) None of the above.
B) Radar screens.
Crisis management is a process enabling companies to: A) Encourage employees to address inner-city problems. B) Respond to short-term and immediate shocks. C) Allocate budget surpluses to guard against possible catastrophes. D) Legally protect the firm against disgruntled ex-workers.
B) Respond to short-term and immediate shocks.
When something stands out and is seen as important it is defined as A) Normative B) Salient C) Urgent D) Legitimate
B) Salient
Once an organization has implemented the issue management program, it must: A) Use trade associations or consultants to follow high priority issues. B) Study the results and make necessary adjustments. C) Not limit the number of public issues the firm can address. D) Pick a selected number of issues to address immediately.
B) Study the results and make necessary adjustments.
Which of the following statements is not true about the interactive social system? A) Business and society need, as well as influence, each other. B) The boundary line between business and society is clear and distinct. C) Business is a part of society, and society penetrates far and often into the business. D) Business and society are both separate and connected.
B) The boundary line between business and society is clear and distinct.
Public affairs managers conduct a competitor environmental analysis to: A) Enable an organization to minimize threats and take advantage of new opportunities. B) Provide managers with information about external issues and trends. C) Both A and B. D) None of the above.
C) Both A and B.
The issues management process is: A) A beneficial tool used only to maximize the positive effects of a public issue for the organization's advantage. B) A beneficial tool used only to minimize the negative effects of a public issue for the organization's advantage. C) A systematic process companies use when responding to public issues that are of greatest importance to the business. D) A confusing process that is rarely used to help top management within an organization.
C) A systematic process companies use when responding to public issues that are of greatest importance to the business.
Reaction to bonuses issued to executives from this company almost led Congress to pass a ninety percent tax on said bonuses. A) Price-Waterhouse. B) Anderson Group. C) AIG. D) None of the above.
C) AIG.
Public affairs managers can identify issues in the issues management process through: A) Scanning newspapers and other media. B) Use of electronic databases, including the Internet. C) Both A and B. D) None of the above.
C) Both A and B.
Proactive companies anticipate stakeholder concerns by: A) Forming specialized departments to handle the needs of stakeholders. B) Responding to concerns when a crisis occurs. C) Signing contracts with stakeholder groups to avoid potential lawsuits. D) A and B, but not C.
D) A and B, but not C. - I asked professor, he confirmed
Per the textbook, which of the following does not shape the business and societal relationship: A) Globalization. B) Technology. C) Changing societal expectations. D) All of the above shape the business and societal relationship.
D) All of the above shape the business and societal relationship.
21. Corporations who model their operations according to the stakeholder theory create value by: A) Innovating new products. B) Increasing their stock price. C) Developing their employees' professional skills. D) All of the above.
D) All of the above.
Stakeholder groups can include: A) Stockholders. B) The Media. C) Environmental activists. D) All of the above.
D) All of the above.
The components of a typical issues management system include: A) Issues identification and research. B) Policy options, selection and strategy. C) Program design and implementation. D) All of the above.
D) All of the above.
What stakeholder group(s) can exercise legal power? A) Employees. B) Customers. C) Shareholders D) All of the above.
D) All of the above.
Which of the following statements is (are) correct about stakeholder' power? A) Different stakeholders have different types and degrees of power. B) Stockholders' power is limited to the percentage of voting stock owned by the stockholder. C) It uses resources to achieve a desired decision or outcome. D) All of the above.
D) All of the above.
What kind of power might the local community use to influence a company's decisions? A) Publicizing an issue. B) Lobbying government for regulation. C) Challenging whether a business activity should continue to operate. D) All of the above.
D) All the above
____ are departments within an organization which reach across dividing lines which separate the company from society. A) Human Resources B) Harmonization departments C) International lobbying guilds D) Boundary-spanning departments
D) Boundary-spanning departments
Joya Williams received what sentence for attempting to steal trade secrets. A) $80,000 fine. B) Six months. C) Eighteen months. D) Eight years.
D) Eight years.
Temple Grandin . A) is a former Coca-Cola CEO. B) is a renowned economic expert. C) sued McDonald's on behalf of animal right activists. D) None of the above.
D) None of the above.
Being disappointed in a movie because it was not as good as the trailers is an example of A) Reality fantasy pendulum. B) Media over-hype phenomena (Mop). C) Poor environmental analysis. D) Performance expectation gap.
D) Performance expectation gap.
An analysis of the stability or instability of a government is an example of scanning the: A) Social environment. B) Legal environment. C) Geophysical environment. D) Political environment.
D) Political environment.
T/F: A stakeholder is defined by anyone who owns a piece, or stake, of the company
False
T/F: According to the stewardship principle, professional managers are supposed to, but are not obliged to, see that everyone benefits from the company's action.
False
T/F: Each stakeholder group has one source of power in relation to a firm.
False
T/F: Laws and regulations help create an unleveled playing field for businesses that compete against one another.
False
T/F: McDonald's was only able to resolve their differences with PETA regarding slaughterhouses by filing an expensive lawsuit.
False
T/F: Privacy laws are more stringent in the U.S. than the U.K.
False
T/F: Environmental analysis is a method managers use to gather information about internal issues and trends.
False: external
T/F: Over the last 30 years, Government has consistently tightened business regulations
False: periodically tightens & loosens
T/F: A positive reputation allows a firm to attract a loyal customer base.
True
T/F: A primary benefit of enlightened self interest is an enhanced reputation.
True
T/F: Accompanying a firm's economic responsibility to its stakeholders are its legal obligations.
True
T/F: According to the stewardship principle, businesses act as trustees and should consider the interests of all who are affected by business decisions and policies.
True
T/F: Creditors generally have high stakeholder salience and little concern over a company's position on an issue.
True
T/F: Emerging public issues are both a risk and an opportunity.
True
T/F: Enlightened self-interest means that companies are socially aware without giving up their own economic self-interest.
True
T/F: General Systems theory was first introduced in the 1940s.
True
T/F: In the early 21st century, more than one billion people worldwide lacked access to safe drinking water.
True
T/F: Monsanto's modified foods were well accepted in the United States, but not in Europe.
True
T/F: One reason for a corporation to behave responsible is to discourage government regulation.
True
T/F: Pfizer pledged approximately $1.4 million for earthquake relief in China.
True
T/F: Putting all the emphasis on short-run maximum profits for stockholders can lead to policies that overlook the interests and needs of other stakeholders.
True
T/F: Stakeholder engagement is at its core, a relationship.
True
T/F: Stakeholders can exercise direct political power by urging elected officials to pass legislation.
True