mngt final + cengage questions

ED (THINKS TO HIMSELF): I'll bet Frank really liked my work! After hearing what Frank said, Ed's thought represents ________ a. encoding b. noise c. feedback d. decoding

decoding

FRANK (THINKS TO HIMSELF): I've got to get Ed to do his work faster. FRANK (SAYS TO ED): Ed, let's meet in my office and go over your last project report. In this first part of the communication, Frank's transition from thought to speech represents ___________ . a. encoding b. noise c. feedback d. decoding

encoding

The table below lists several actions that a person has taken. For each action, select the corresponding step of the motivation framework. Trish learns a new skill and determines she is no longer bored. a. search for ways to satisfy the need b. evaluate: has the need been satisfied? c. identify a need d. choose a behavior to try to satisfy the need

evaluate: has the need been satisfied?

true or false Only a few people are truly creative.

false

true or false: Creativity needs to be cultivated.

false

ED (SAYS TO FRANK): Sure, Frank, what time is good for you? This response by Ed represents a. encoding b. noise c. feedback d. decoding

feedback

When you call Kendrick, you know he will call back that same day. You often hear Kendrick say, "I just don't like going to bed until everything is checked on my to-do list." a. high conscientiousness b. low conscientiousness c. low emotional stability d. high emotional stability

high conscientiousness

Harry decides to raise employee wages. Each employee will receive a 15% increase in their base pay. This is an example of a a. motivation factor b. hygiene factor

hygiene factor

The table below lists several actions that a person has taken. For each action, select the corresponding step of the motivation framework. Trish wishes her job were more interesting. a. search for ways to satisfy the need b. evaluate: has the need been satisfied? c. identify a need d. choose a behavior to try to satisfy the need

identify a need

In an interview with Newsweek, Christine Lagarde, chairwoman of the International Monetary Fund, says that she believes that it is important to waste time on occasion to build consensus in a team so that "you will not need to waste it in convincing people to implement." This is an example of the ____________________ element of the path-goal theory. a. environmental characteristics b. subordinate characteristics c. leader behavior d. production focus

leader behavior

Google CEO Larry Page likes to "make big things happen," and he encourages his employees to always think bigger. This is an example of the ____________________ element of the path-goal theory. a. environmental characteristics b. subordinate characteristics c. leadership style d. production focus

leadership style

Harry asks each employee what kind of work is most interesting to him or her. He assigns new tasks based on employee interests. This is an example of a _____________________ a. motivation factor b. hygiene factor

motivation factor

You've requested a raise at work, but your manager has limited financial resources to meet employee requests like yours. As you discuss your respective positions and seek to come to an agreement, you are engaged in the process of __________ a. role conflict b. competition c. role reversal d. negotiation

negotiation

Your company is facing hard times, and you must cut your annual expenses by 20% in order to survive. You want to get employee feedback before making this difficult decision. How should you request that feedback? This is a ____________ message a. routine b. nonroutine

nonroutine

Most people at The Martin Agency work a standard workday. They arrive by 9:00 AM and leave in the early evening. But the award-winning videographer on staff arrives sporadically. Everyone understands this _________________ , because creativity doesn't punch a time clock. a. norm generalization b. norm variation c. normative anomaly d. norm conformity

norm variation

Teams at IDEO follow a standard process for brainstorming. Nicole, the group leader, doesn't have to explain this process. She knows the group has already moved past the _____________ process and is ready to perform. a. forming b. storming c. performing d. norming

norming

All groups have roles that must be played. In most families, parents play the role of leader, and children play the role of follower. Thus, families have ___________________. a. social affinity b. a role structure c. norms of behavior d. group cohesiveness

norms of behavior

As secretary of state, Hillary Clinton wanted to change the behavior of nations. Her bid for president of the United States in 2008 was based in part on her desire to lead others. What need is this? a. power b. achievement c. affiliation

power

Consider the combinations proposed of task structure, leader-member relationship, and position power and then indicate whether the best leadership style is task or relationship-oriented. Combination of 1) Low task structure 2) Bad leader-member relationship 3) Moderately favorable situation

relationship

The table below lists several actions that a person has taken. For each action, select the corresponding step of the motivation framework. Trish could apply for a different job, or she could cross-train with a coworker. a. search for ways to satisfy the need b. evaluate: has the need been satisfied? c. identify a need d. choose a behavior to try to satisfy the need

search for ways to satisfy the need

Everyone has a specific role to play, and management hierarchies are strictly observed. Because employees have structured tasks and the formal authority system in the factory is clear , according to goal-path theory, you should use the ___________ style of management in this example. a. achievement oriented b. directive c. supportive d. participative

supportive

Consider the combinations proposed of task structure, leader-member relationship, and position power and then indicate whether the best leadership style is task or relationship-oriented. Combination of 1) High task structure 2) Bad leader-member relationship 3) Most unfavorable situation

task

Consider the combinations proposed of task structure, leader-member relationship, and position power and then indicate whether the best leadership style is task or relationship-oriented. Combination of 1) Low task structure 2) Bad leader-member relationship 3) Most unfavorable situation

task

NACCO understands it must innovate to ensure future growth. But where that innovation can originate is anyone's guess. If you were the chief innovation officer, what type of group would you form to develop ideas for new product development? a. functional b. task c. informal d. interest

task

Rina's job as a corporate attorney is extremely stressful. Part of her stress comes from having to meet aggressive deadlines for her work. The stressors that arise from these deadlines are known as ________________ a. interpersonal demands b. task demands c. role conflict d. role ambiguity

task demands

Wayne's notes include details that pertain to the characteristics of useful information. His notes about receiving the purchase reports around the time he puts in supply orders are in reference to the ____________ of information. a. relevance b. accuracy c. completeness d. timeliness

timeliness

true or false Creativity emerges when you build on the work of others.

true

true or false Creativity requires knowledge

true

Which negative work behavior is likely to result when there is a poor person-job fit? a. absenteeism b. tardiness c. workplace violence d. turnover

turnover

Which situation best exemplifies the meaning of organizational citizenship? a. Kenny called in sick to work, but he didn't exceed the allotted days allowed for absences. b. Dorothy does her job well, but when Christy asked her to answer calls from her clients while she is on vacation next week, Dorothy said that she had enough to do taking care of her own clients. c. Carol is a better programmer than Tracy. Even though she isn't Tracy's supervisor, she usually helps Tracy by checking her code and making suggestions for improvement. d. Lightening associated with a storm downed power lines in the area, resulting in no electricity in the office building. The owner decided to close the office for the day.

Carol is a better programmer than Tracy. Even though she isn't Tracy's supervisor, she usually helps Tracy by checking her code and making suggestions for improvement.

Ashby would like you to introduce her to your friend Kevin so she can make a sales pitch to him, and you think maybe this would be a good idea. After all, it wouldn't hurt for Ashby to owe you a favor. Which political behavior describes exchanging something of value in return for someone's future support? a. Persuasion b. Inducement c. Coercion d. Creation of an obligation

Creation of an obligation

Two of your group members are at odds. They've disagreed so long that the conflict is a chronic problem for your group. Now they want you to referee. What's the best way for you to resolve their conflict in an effective way? a. Dispute resolution b. Smoothing c. Avoidance d. Firing one of the members

Dispute resolution

The goal-setting theory of motivation assumes that a person's behavior results from conscious intentions and goals. __________ refers to information people receive about how well they are doing on reaching a goal. a. Goal Specificity b. Goal Difficulty c. Goal Acceptance d. Feedback

Feedback

Apply your knowledge about process perspectives on motivation to identify the area of goal-setting theory at the root of the problem. Lyle's manager just handed him a list of goals for the year. Because Lyle had no say in setting these goals, he isn't sure that they are the right ones for him, and as a result, he isn't very motivated to accomplish them. a. Goal Specificity b. Goal Difficulty c. Goal Acceptance d. Feedback

Goal Acceptance

Because students set their own goals in this experiment, they are likely to have a higher level of________________ than students whose goals were set for them by professors. a. Goal Specificity b. Goal Difficulty c. Goal Acceptance

Goal Acceptance

Apply your knowledge about process perspectives on motivation to identify the area of goal-setting theory at the root of the problem. Vonda is frustrated with her manager, Glenda. Last week, when Vonda asked about Glenda's expectations, Glenda said, "Just do your best." But Vonda doesn't know exactly what to do, and as a result, she isn't very motivated. a. Goal Specificity b. Goal Difficulty c. Goal Acceptance d. Feedback

Goal Specificity

Dmitri, an Internet marketing manager, has coercive power at work. People are likely to do what Dmitri says because: a. He can lower their pay b. He is very charismatic c. He can increase their vacation time d. His social media skills are awesome

He can lower their pay

People who have a strong internal locus of control do well a. In jobs such as sales, where success depends on the actions of others b. In situations that require them to conform to the instructions and orders of another person c. In jobs that link rewards to work outcomes d. In situations that they cannot control

In jobs that link rewards to work outcomes

When thinking of leadership as a property, how can we define leadership? a. Leadership is the use of coercive influence to motivate behavior. b. Leadership is the use of noncoercive influence to motivate behavior. c. Leadership is the same as management. d. Leadership is the set of characteristics attributed to individuals who are perceived to be leaders.

Leadership is the set of characteristics attributed to individuals who are perceived to be leaders.

Frances, a mother of three, has reward power at home. Her children are likely to do what Frances says because: a. She is so likeable b. She is "the mom" c. She forces them to study d. She gives them cookies

She gives them cookies

Which of the following suggestions is not one of the five styles identified in Vroom's Decision Tree model? a. The manager allows the group to define for itself the exact nature and parameters of the problem and then to develop a solution. b. The manager presents the problem to group members at a meeting, gets their suggestions, and then makes the decision. c. The manager presents the problem to the group at a meeting, defines the problem and its boundaries, and then facilitates group member discussion as they make the decision. d. The manager procrastinates on making a decision.

The manager procrastinates on making a decision.

Your company is facing hard times, and you must cut your annual expenses by 20% in order to survive. You want to get employee feedback before making this difficult decision. How should you request that feedback? This is a nonroutine message, so you should: a. Visit employees personally and talk with them individually or in small groups b. Send out an e-mail to all employees requesting their input

Visit employees personally and talk with them individually or in small groups

Which of the following statements are true? Check all that apply. a. Non-financial incentives are just as effective as financial incentives in changing behavior. b. Taking away something negative can act as a positive reinforcer. c. When people are rewarded for behavior, the satisfaction they get from doing the work increases. d. Offering people regular reinforcement for desired behaviors at work guarantees increased long-term productivity.

a. Non-financial incentives are just as effective as financial incentives in changing behavior. b. Taking away something negative can act as a positive reinforcer.

Which of the following statements describe people who are high on Machiavellianism? Check all that apply. a. They manipulate others for personal gain. b. They are capable of lying to achieve their goals. c. They care more for others than for themselves. d. They know how to acquire and use power.

a. They manipulate others for personal gain. b. They are capable of lying to achieve their goals. d. They know how to acquire and use power.

Larry, a McDonald's crew member, rushes to beat the store record for drive-through service speed. What need is this? a. power b. achievement c. affiliation

achievement

Raphael, your manager, wants everyone to like him, so he brings lunch for everyone in the office on Fridays. What need is this? a. power b. achievement c. affiliation

affiliation

The table below lists several actions that a person has taken. For each action, select the corresponding step of the motivation framework. Trish decides to ask her coworker if he's willing to cross-train with her. a. search for ways to satisfy the need b. evaluate: has the need been satisfied? c. identify a need d. choose a behavior to try to satisfy the need

choose a behavior to try to satisfy the need

Suppose you have a real dislike for snakes, and yet the only job you can find is at the reptile house at the Bronx Zoo. You are likely to experience _____________ a. absenteeism b. postiive affectivity c. turnover d. cognitive dissonance

cognitive dissonance