Module 1 Exam - ch 1-3 M&L

What did Frank and Lillian Gilbreth discover in their study of fatigue in the workplace?

Fatigue occurs less often with specialization of tasks

One of the reasons why Danny wants to go cashless at his restaurants is because of efficiency. Which of these individuals was a pioneer/were pioneers in efficiency?

Fayol

When Jakob was promoted to supervise his fellow workers on a production line, he treated them with respect. His coworkers liked working for "one of their own," and their performance improved. This demonstrates the Hawthorne effect.

True

In what way do moods differ from emotions?

Unlike moods, emotions are relatively short-lived

Henri Fayol believed that in order to increase the efficiency of the management process, it is essential that

all organizational members are treated with justice and respect

The 2019 Conference Board's annual survey of employee satisfaction found that more than half of U.S. workers indicated they were satisfied with their jobs. This is mostly due to

employee recognition

A self-managed team is a group of employees who work independently but report to their respective managers about the progress of the team's work

false

Carlos, a manager at Carz Autobody, always appears to be happy. He rarely exhibits negative emotions and moods and is always optimistic about himself and others. If you were his manager, you would tell Carlos that he needs to reduce his negative affectivity

false

Categorizing people by salary levels lays out the lines of authority and responsibility between different individuals and groups

false

Mario is being promoted to the position of manager of the engineering division in his company because of his knowledge and his ability to perform all the functions required in his field. In this instance, Mario is being promoted because of his _______ skills.

technical

People with an external locus of control

tend not to intervene to try to change a situation or solve a problem, leaving it to someone else

_________ values signify what an organization and its employees are trying to accomplish

terminal

Jonas' company is discussing how it can be more socially responsible. What does social responsibility entail?

the obligations a company has toward the people and groups affected by its activities

Pacific Tourism is an agency that offers special holiday packages in the Pacific region. Every year, as an incentive, the most efficient and effective manager in the network gets an all-expenses-paid trip to one of Oceania's islands. Which manager is most likely to meet these requirements

Kato, who chooses the right goals to pursue and makes clever use of resources to achieve them

Danny mentions that he is only in business if his employees are happy to come to work. Based on McGregor's work, Danny would have a ________ view of his employees

Theory Y

__________ refers to the concentration of authority at the top of the organizational chart instead of being distributed throughout the managerial hierarchy

centralization

If a manager designs the organizational hierarchy based on the characteristics of the organizational environment, he is acting in accordance with _______ theory

contingency

Alison, vice president of Taco House, reviews the performance of her company over the last quarter to determine whether it is meeting the planned sales and profitability goals. In this instance, which managerial task is she performing?

controlling

David, a manager at City Fish Shack, monitors the performance of workers' in his department to see if the quality of their work is meeting the performance standards of the company. In doing so, which managerial task is David performing?

controlling

Managers are _______ where they evaluate how well the organization is accomplishing its goals

controlling

Based on the systems viewpoint, a restaurant's ability to accept cash, credit, or both is associated with which part of a system?

conversion

A car parts company decides to discontinue the production of its lowest-selling products and instead focuses on its areas of expertise. The company innovated a new automobile product with unique value. This is an example of using its

core competency

Tanya is a manager who has the ability to understand and gauge the moods and feelings of her employees with little difficulty. Tanya displays high

emotional intelligence

Middle managers are responsible for

finding the best way to use resources to achieve organizational goals

Norms are

informal codes of conduct among employees in a particular company

Katz, Kahn, and Thompson viewed the organization as an open system, which means

it takes in resources from its external environment and converts them into goods that are then sent back to that environment for purchase by customers

According to Fayol, __________ refers to the chain of command extending from the top to the bottom of an organization

line of authority

Fayol's principle of initiative suggests that

managers should ensure that the tasks and roles of each employee require innovation and creativity

The outcome of the control process is the ability to

measure performance accurately and regulate organizational efficiency and effectiveness

China is a highly efficient manager. This implies that she

minimizes the amount of input resources without compromising quality

One of the reasons why Danny wants to go cashless at his restaurants is because of efficiency. Which of the following focuses on efficient delivery of products or services?

operations management

Emily is a programmer of ABC Company who is able to work from her home. Emily is considered a(n) _______ worker

remote

Chris has a job as a sales representative for a pharmaceutical company. The company offers both quarterly and annual bonuses based on performance. The company also has a profit-sharing plan for its employees. This demonstrates Fayol's principle of

remuneration of personnel

Due to declining global sales, Wrap-Around Glasses announced that it would lay off 10 percent of its existing workforce over the next few months. This is an example of

restructuring

Which of Teece's managerial activities would a company embrace if it wanted to use company resources to capture value for the organization from previously determined opportunities

seizing

Most often, innovation in organizations takes place in

small groups or teams

The public relations manager of an oil company explained what the company intended to do to tackle the threat to marine life caused by an oil spill when one of its tankers crashed. According to Mintzberg, the public relations manager is playing the role of a

spokesperson

At Home Service, Inc., employees stay with the organization for many years and develop skills on the job that help Home Service, Inc., become more efficient. This is consistent with Fayol's principle of

stability of tenure

A core competency is

the specific set of departmental skills, knowledge, and experience that allows one organization to outperform another

What technique involves organizing employees into quality control teams so they can find better ways to perform their jobs

total quality management

Schneider's attraction-selection-attrition framework suggests that the founders of organizations tend to be attracted to and select employees

whose personalities are similar to theirs

What is the Hawthorne effect?

workers' productivity is affected more by their manager's personal behavior than by the work setting