Module 11

This form tells you that the waste management company uses a:

360-degree feedback appraisal process

Practice, learn, or change job behaviors

A - At the training center, students work with artificial flowers to create basic arrangements. No student is allowed to complete a customer order without first demonstrating the arrangement using artificial flowers

A company hires only from the predominantly black neighborhood where it is located, not realizing that it is eliminating white employees

Adverse Impact

A program accepting only students who obtain a 35 on the ACT reveals that substantially fewer Hispanics are accepted. School administrators are surprised by this

Adverse Impact

Develop analytical and problem-solving skills

B - Show students a video demonstrating different types of floral arrangements

Impart information and knowledge

C - Students are put in small groups and asked to discuss how flower arrangements should differ depending on where they are used, for example, at indoor versus outdoor weddings

An employer denies women opportunities for construction work while accepting men

Disparate Treatment

This form is likely to be:

Effective

Judges often use ____ to determine whether adverse impact has occurred

the four-fifths rule

Which of the following are advantages of e-learning? Check all that apply

- Increases workplace productivity - Reduces travel costs

Denise is concerned about the poor performers in her gym. For example, last week one of the front desk clerks got into a heated argument with a client, who subsequently informed Denise that he was leaving the gym. Denise's first action when faced with unacceptable performance should be to:

Warn the employee that this kind of behavior is unacceptable

After expenses, Denise cleared $500,000 last year. She is thinking about giving some of this money to her employees in what is known as ____ plan.

a profit-sharing

Developing behavioral questions based on the knowledge, skills, and abilities required on the job is a critical first step in developing ____ interview

a structured

Structured interviews make especially good predictors of job success when paired with a ____ test ...

cognitive abilities

You are a manager at Quickhawk, a prescription eyewear retailer. Recently, your boss asked you to hire a new optical assembler. You are now ready to begin recruiting. You know that if you use ____ recruiting, you will be likely to bring new ideas into the company, so you decide to use that approach

external

Job analysis information should not be collected through:

past performance evaluations of the job incumbent