Module 4 Test Terms/Notes

When preparing for and taking part in a n interview, you should

ask and answer questions effectively and ethically

Reflexivity

being self-aware and learning from interactions with the intent of improving future interactions

Immediacy (Page 210)

communication behaviors intended to create perceptions of psychological closeness with others

Information flows in an organization through patterns of relationships known as

communication networks

Which of the following statements is not true?

communication with people from other cultures is becoming increasingly uncommon

hostile work environment sexual harassment

conditions in the workplace that are sexually offensive, intimidating, or hostile and that affect an individual's ability to perform his or her job

Organizations

social collectives, or groups of people, in which activities are coordinated to achieve both individual and collective goals

Code Sensitivity

the ability to use the verbal and nonverbal language appropriate to the cultural norms of the individual with whom you are communicating

Cultural Relativism

the belief that another culture should be judged by its own context rather than measured against your culture

Intercultural Communication

the exchange of information between individuals who are unalike culturally

Customer Service Encounter (Page 214)

the moment of interaction between the customer and the firm

Strategic Ambiguity

the purposeful use of symbols to allow multiple interpretations of messages

Sometime

the time schedule that views time as "contextually based and relationally oriented"

Sexual Harassment

unwelcome, unsolicited, repeated behavior of a sexual nature

Abusive Supervision

when a supervisor engages in sustained behaviors via hostile verbal and nonverbal messages but no physical aggression

Cross-Cultural Skills (Page 212)

* Note * - Cross - Cultural skills are necessary in today's global economy

Careful Self Inventory Includes:

- Your work and educational experiences - Your motivations and goals - Your strengths and weaknesses - Your likes and dislikes - Your skills - Your roles in campus extracurricular activities - Your profession experience, if any - Your interests and hobbies - Your talents, aptitudes, and achievements - What is important to you in a position and an organization

Organizational Communities

groups of similar businesses or clubs that have common interests and become networked together to provide mutual support and resources

Aggressive Communication (Page 215)

1 - Abusive Supervision 2 - Bullying 3 - Incivility 4 - Social Undermining

Examples of Objective Statements:

1 - Apply programming skills in an environment with short deadlines and demanding customers 2 - To achieve observable increases in return on investment of information technology expenditures

Cover Letters

1 - Attention 2 - Interest 3 - Desire 4 - Action

Techniques to Manage Conflict Productivity

1 - Avoidance 2 - Competition 3 - Compromise 4 - Accommodation 5 - Collaboration

Reasons to know basics of intercultural communication: (Page 146)

1 - Communication with people from other cultures is increasingly common. 2 - Economic value 3 - Curiosity about others 4 - The convergence of technologies 5 - The influx of foreign-born immigrants, aliens, and refugees that have changed the face of the United States

improving intercultural communication

1 - Conduct a personal self-assessment 2 - Practice supportive communication behaviors 3 - Develop sensitivity toward diversity 4 - Avoid stereotypes 5 - Avoid ethnocentrism 6 - Develop code sensitivity 7 - Seek shared codes 8 - Use and encourage descriptive feedback 9 - Open communication channels 10 - Manage conflicting beliefs and practices

Interview Strategies (Page 205)

1 - Create a good first impression 2 - Speak with clarity 3 - Demonstrate interest

How to Develop your Network (Page 198)

1 - Create an inventory of your network 2 - Contact the career services office on your campus 3 - Contact and join student chapters of professional organizations on your campus 4 - Consider an internship 5 - Volunteer

Identify the Voice Mail template as described by the Impromptu Guru (female presenter) video.

1 - End with a pleasantry 2 - State your name 3 - Repeat your name and repeat your phone number 2 times 4 - state the purpose for your call 5 - state your contact information

Identify the cultural misunderstandings between the Germans and their business guests.

1 - Gift exchange or lack thereof 2 - Time management and or punctuality 3 - Food and or dietary constraints

Supportiveness (Page 210)

1 - Listen without judging 2 - Validate feelings 3 - Provide both informational and relational messages 4 - Be confidential

Answering Questions Effectively and Ethically (Page 206)

1 - Offer relevant answers 2 - Substantiate your claims with evidence 3 - Provide accurate answers 4 - Be positive TYPES: - "Do you assign mentors to help new employees fit in with the culture of the company while learning their new job roles?" - "What is the average length of time that an employee works for the company." - "What percentage of entry-level employees stay with the company and get promoted?" - "Does the company offer financial support for continuing education."

Match the correct term and statement Prejudice (1) Ethnocentrism (2) Stereotype (3) Individualistic (4)

1 - One who has a negative attitude toward a group of people just because they are who they are 2 - Your belief that your own group or culture is superior to all other groups or cultures 3 - All white people wear crocks; all blacks are fast runners; all blacks have rhythm; all asians are smart; all blondes are flighty 4 - Value competition; place "i" before "we"; value private property over public property

Preparing Resumes and other Credentials (Pages 200-203)

1 - Style 2 - Content 3 - Traditional Formats 4 - Electronic Resumes 5 - Portfolios

Three General Goals (Job Research) - Page 204

1 - Understand the job 2 - Understand the organization 3 - Understand the field

The Postinterview Stage (208-209)

1 - Wait for the appropriate time 2 - Know what you want in advance 3 - Understand the implications of taking the job 4 - Get it in writing 5 - Be tactful in your response

Preparing for Illegal Questions (Page 207/208)

1 - Weigh the severity of the violation against your desire for the job 2 - Ask for clarification 3 - Be assertive 4 - Report the violation

Identify the Voice Mail template as described by Larry Sharpe (male presenter) video.

1 - your phone number (only once) 2 - Urgent, vague and short 3 - state their name 4 - your 1st name and company name

Dominant Culture

A culture determined by who has the power and influence in traditional social structures like politics, religious institutions, schools, and businesses; in the United States the dominant culture is white, male, able-bodied, straight, married, and employed.

Chronological Resume

A document that organizes your credentials over time

Stereotype

A generalization about some group of people that oversimplifies their culture

Prejudice

A negative attitude toward a group of people just because they are who they are.

Cover Letter

A short letter introducing you and your resume to an interviewer

Non-Dominant Culture

A term that includes people of color, women, gays/lesbians/bisexuals, people with disabilities, the lower/working class, the unemployed, the underemployed, the bankrupt, the young, and the elderly.

Culture

A unique combination of rituals, religious beliefs, ways of thinking, and ways of behaving that unify a group of people.

Personal Network

A web of contacts and relationships that can help you gain job leads and can provide referrals.

Customer service representatives may use which of the following compliance-gaining strategies, in which the representative implies that is is immoral not to comply?

Moral appeals

Objective Statement

AN articulation of your goals

__________occurs when a supervisor engages in sustained behaviors via hostile verbal and nonverbal messages but does not rise to the level of physical aggression.

Abusive Supervision

Which technique of conflict management is used to maintain relationship harmony but stifles creative dialogue and decision making?

Accommodation

Boundary Spanner

An individual who shares information between groups and establishes strategic vision for collaboration

* Note *

Any problems with workplace aggression should be reported to a trusted manager or a representative of human resources or the appropriate union

When marginalized groups try to fit in with the dominant group, they are attempting to achieve

Assimilation

* Note *

Be prepared to both answer and ask questions effectively during your interviews

If you are trying to improve your intercultural communication, you should do which of the following?

Conduct a person self-assessment.

* Note *

Cultural Identity is maintained by distinctive clothing and other adornments

Collectivist Cultures

Cultures that value the group over the individual

Determined by who has the power and influence in traditional social structures such as politics, religious institutions, schools and businesses.

Dominant Culture

Which clothing colors are most appropriate for business job interviews:

Dark suits, white shirts or blouses, standard ties for men, dark socks or neutral hose, dark shoes. COLORS: Black, Blue/Dark Blue, Brown

The Equal Employment Opportunity Commission (EEOC)

Definition of Sexual Harassment: 1 - Submission to the conduct is made a condition of employment 2 - Submission to or rejection of the conduct is made the basis for an employment decision 3 - Conduct seriously affects an employee's work performance or creates an intimidating, hostile, or offensive working environment

Conflict in the workplace can be

Destructive and productive

According to Dr. Barfield's lecture, a person has no choice in not being a victim of their circumstances.

False

According to Larry Sharpe (male presenter) employees really enjoy listening to voice mails and reading emails.

False

Consider that you area attending a company dinner (informal or business casual attire) and the company has provided an "Open Bar" and "Food Buffet" it's perfectly acceptable to heavily indulge in food consumption and or alcoholic beverages especially when the company/organization provides large amounts for employees and or family/friends; and the company has provided this time for employees to "let their hair down and have a good time".

False

Considering workplace ethics (i.e. telling the truth) and interviewing : "if you are being interviewed and your potential employer asks you will if you need any days off in the next 60 days it's best to say that you will not need any days off even though you know you will; you don't want to frighten the employer and lose the job."

False

The Germans would be considered as a Sometime Culture

False

The terms/words "ethics" and "values" means the same thing and can be used interchangeably.

False

The two videos on Voice Mails are in complete agreement with each other pertaining to "how you should leave a voice mail".

False

The videos on voicemail etiquette both agree that leaving your callback number twice is the industry standard/protocol.

False

* Note *

Freedom of expression and a diversity of perspectives are fundamental to a civil society

This is the false assumption that promise-breaking, lying and other kinds of misconduct are if they are routinely engaged in by those with whom you are dealing.

Im just fighting fire with fire.

According to Dr. Barfield's lecture, with the __________________ a person has power to overcome circumstances and to rise above becoming or staying a victim.

Mind

Cultures that are more concerned with individuality, competition, and private property are which type of culture?

Individualistic

The Germans are considered to be a __________________ culture

Individualistic

Emotional Labor (Page 214)

Jobs in which employees are expected to display certain feelings in order to satisfy organizational role expectations

Horizontal Communication

Messages between members of an organization who have equal power

Downward Communication

Messages flowing from superiors to subordinates

_________cultures compartmentalize time to meet personal needs, to separate tasks and social dimensions, and to point to the future.

On-Time

Those who schedule their days, are early for appointments, and plan for the future are probably members of an

On-Time Culture

Cover Letter

Page 199

Conflict Management Skills

Page 213

Honesty

Page 215/216

Sexual Harassment

Page 216

Communication Networks

Patterns of relationships through which information flows in an organization

An organization with this orientation generates and distributes power and control within society

Political

When you have a negative attitude about other people just because they are who they are you are demonstrating:

Prejudice

* Note *

Professional touch, such as a handshake, can help establish immediacy between people

* Note *

Schools are pattern-maintenance organizations because they teach people how to effectively participate in society.

* Note *

Study the job description carefully so that you can learn the exact skills needed to succeed.

An example of a non-dominant culture that does not try to fit into the dominant culture in the United States is

The amish

Ethnocentrism

The belief that your own group or culture is superior to other groups or cultures

How does the dominant culture differ from a non-dominant culture?

The dominant culture makes the rules

Social Undermining

action meant to socially isolate another person from a larger group

Assimilation Goal

The marginalized group attempts to fit in with the dominant group

Accommodation Goal

The marginalized group manages to keep its identity while striving for positive relationships with the dominant culture.

Separation Goal

The marginalized group relates as exclusively as possible with its own group and as little as possible with the dominant group.

On-Time

The time schedule that compartmentalizes time to meet personal needs, separates task and social dimensions, and points to the future

Organizational Communication

The ways in which groups of people both maintain structure and order through their symbolic interactions and allow individual actors the freedom to accomplish their goals

According to Dr. Barfield's lecture on ethics, all lies are dishonest but not all lies are unethical.

True

When information is transferred formally between a worker and his or her boss, which type of communication takes place

Upward

* Note *

Volunteering is a great way to make connections and expand your personal network.

Bullying

When one person is subjected to ridicule, offensive statements, teasing, social isolation, ,or other abuse by one or more individuals over an extended period of time.

Personal Brand

Your personal attributes and values that can be consistently communicated to others

Job Description

a document that defines a job in terms of its content and scope

Functional Resume

a document that organizes your credentials by type of function performed

quid pro quo sexual harassment

a situation in which an employee is offered a reward or is threatened with punishment based on his or her participation in a sexual activity

Uncertainty-Rejecting Cultures

cultures that have difficulty with ambiguity, uncertainty, and diversity

Uncertainty-Accepting Cultures

cultures that tolerate ambiguity, uncertainty, and diversity

Individualistic Cultures (Table on Page 153)

cultures that value individual freedom, choice, uniqueness, and independence

Interaction Management (Page 211)

establishing a smooth pattern of interaction that allows a clear flow between topics and ideas Game of Thrones (Key Words)

When people bring prejudices of their culture to intercultural interactions, they are being

ethnocentric

Incivility

frequent rude behavior that may or may not have the intent of being harmful

By smiling, gesturing, and using facial expressions in the workplace to create perceptions of psychological closeness with others, you are enacting...

immediacy

Which workplace communication competence category includes behaviors surrounding giving and receiving feedback

information sharing

Informal Communication

interactions that do not follow the formal upward and downward structures of the organization but emerge out of less formal interactions among organizational members

Supportive Communication

listening with empathy, acknowledging others' feelings, and engaging in dialogue to help others maintain a sense of personal control

When people stereotype, they

make a generalization about a group of people that oversimplifies their culture

Upward Communication

messages flowing from subordinates to superiors

Formal Communication (Page 195/196)

messages that follow prescribed channels of communication throughout the organization "The tapestry of relationships" 1 - Downward 2 - Upward 3 - Horizontal

If your boss tells you that you can leave work early on Fridays if you go on a date with him or her, he or she is utilizing a type of sexual harassment called

quid pro quo sexual harassment

Political Orientation

organizations that generate and distribute power and control within society

Integration Orientation

organizations that help mediate and resolve discord among members of society

Economic Orientation

organizations that manufacture products and/or offer services for consumers

Pattern-Maintenance Orientation

organizations that promote cultural and educational regularity and development within society