Module 4: Troubleshooting Windows A

A user wants to adjust the number of horizontal and vertical pixels displayed on a monitor screen.What display setting will the user adjust?

Resolution

A technician needs to configure a Windows 10 computer to start a background service automatically each time the computer is booted.Which of the following tools should the technician use?

Services Console

On a Windows computer, which tab can be used in Task Manager to set the priority given to a specific application or service?

Details

A Windows user is attempting to exit a locked up desktop application that is not responding to mouse or keyboard input.Which of the following steps can be taken to end the application process without exiting other open applications?

Open Task Manager and end the process associated with the application.

Which of the following Windows tools is used to measure how well software and hardware are performing by displaying statistics in real time?

Performance Monitor

A technician is troubleshooting a Windows system in which an application works properly when the computer is booted in Safe Mode, but does not function when Windows is loaded normally.Which of the following is the most likely reason for this issue?

The operating system or driver is causing the issue.

A technician is troubleshooting a Windows computer and needs to stop the explorer.exe process. Multiple attempts to open Task Manager have failed. The technician can successfully open a command prompt.Which of the following steps should the technician take next?

Use the tasklist utility to locate the PID for the explorer.exe process.

A technician is attempting to use System Restore to restore a Windows 10 system to a point in the recent past; however, the option to choose a restore point is not available.Which of the following is the most likely reason for this issue?

a. System Restore is turned off.

Which of the following steps can be taken to resolve limited or no network connectivity issues on a Windows computer? (Select the best TWO.)

a. Verify the network cable between the computer and router is connected and not damaged. b. Verify the SOHO router is powered on and the port LEDs indicate connectivity.

A technician is troubleshooting a Windows BSOD error. The technician wants to check the memory installed in the system.Which of the following tools is used to launch the Windows Memory Diagnostic tool?

mdsched.exe