mqm 220 final

What is the "new" version of Job Analysis?

Competency Modeling

What motivational theory is the Path-Goal theory similar to?

Expectancy theory

Tina works building jet planes. She positions seats that are manufactured elsewhere in the plant and transferred to her for installation.

Facilities Layout

Rhonda spends most lunch hours exploring new types of food brought by herself and others who are interested in learning about the foods of different cultures. This same group visits various types of restaurants.

Friendship Group

What is NOT a major component of the definition of Leadership?

Initiative (PIGG)

Lauren works in a company that no longer warehouses a lot of inventory. They maintain only a small buffer amount of inventory in case of problems with the suppliers.

JIT

What is statement is most true about Leaders vs. Managers?

Leaders "look up" and Managers tend to "look down".

Yasmine has a degree in chemical engineering and is currently working with several other coworkers to design a new type of polymer for the company's customers.

Research and Development Team

Helene loves her new assignment. Her group is doing complex, interesting work and has a great deal of autonomy. Her manager is now more of a coach than a supervisor.

Self Managed Team

Brandon is serving on a committee to design a new academic minor for the university. They expect to have the work completed within six months.

Task Force

Julio; After finishing his executive MBA program, Julio was promoted to division manager and now helps the CEO, other division heads, and staff vice presidents plan the organization's strategy.

Top Management Team

If a someone who "looks like a leader" fails, it is a violation of what leadership theory?

Trait

Ling offers her subordinates increasing levels of monetary rewards for increased output on the shop floor

Transactional Leadership

Roland has instructed managers to use extinction to eliminate undesired behaviors by workers.

Transactional Leadership

Eiler talks enthusiastically to the divisional managers about the growth opportunities that will come from the new technology breakthroughs the company is developing.

Transformational Leadership, Charismatic Activity

Terance always starts meetings by focusing the team on the big picture, the exciting future of the company as they work toward fulfilling his vision.

Transformational Leadership, Charismatic Activity

Buzz arranged for a series of on-site workshops to help interested workers develop the knowledge, skills and abilities to help them in achieving not only their personal goals but also the organization's goals.

Transformational Leadership, Developmental Consideration Activity

Termeh is working to institute a "sabbatical" program wherein managers will take up to three months every five years to reenergize, work on personally interesting projects, and develop creative insights into the company's future.

Transformational Leadership, Developmental Consideration Activity

Angelica set up a series of meetings for the next couple of weeks for various departments to align the individual, group and organizational goals.

Transformational Leadership, Intellectual Stimulation Activity

Hans has started a new program through which each department is notified monthly of their particular contribution to the fulfillment of the organizations goals.

Transformational Leadership, Intellectual Stimulation Activity

Tran is in a group with members in several countries. He can't believe how well they are able to work together since they have one met in person two times in the last 18 months.

Virtual Team

Human Resource Management

activities that managers engage in to attract and retain employees and to ensure that they perform at a high level and contribute to the accomplishment of organizational goals

Recruitment

activities that managers engage in to develop a pool of qualified candidates for open position

Human Resource Planning

activities that managers engage in to forecast their current and future needs for Human Resources

Rob confirms that the group's work is complete and they no longer need to meet now that they have provided a report to management on their recommendation to provide on-site childcare.

adjourning

When a task force has submitted its findings, it has reached which stage of group development?

adjourning

Sherry tries to inspire Brianna and Amir to follow the new policies. What type of leadership or power can this be attributed to?

charismatic

Which of the following refers to an enthusiastic, self-confident leader who is able to clearly communicate his or her vision of how good things could be?

charismatic leader

Lucy has just completed the company's video-based ethics training course

classroom instruction

Brennan belongs to a group where the members communicate easily and share information. He and the others can see the importance of his contributions to the group's goals.

cohesiveness

Jolene is in a group that seems to be falling apart. No one wants to participate or share information. In fact there doesn't seem to be much communication any more at all.

cohesiveness

Kenneth has always wanted to be in a work group with others who love the company and the work as much as he does. His current group has his same values. He wouldn't want to transfer to any other group.

cohesiveness

According to the behavior model of leadership, when leaders show their subordinates that they trust, respect, and care about them, they engage in

consideration

Raul Menendez, the CEO of Top Auto, has decided to implement additional outsourcing. To implement the added outsourcing, Mr. Menendez could

contract with an auto parts supplier in the country to provide automobile parts.

Caleb can turn seemingly mundane ingredients into delicious meals.

conversion stage

Emery created computer templates that are used to rapidly manufacture replicas of designer clothes worn at award shows.

conversion stage

Strategic HRM

create HR strategy (start with SWOT), don't sub good HR for bad IT, align firm hiring and eval

The program that focuses on building the knowledge and skills of organizational members so they are prepared to take on new responsibilities and challenges is called

development

_____is the behavior a leader engages in to support and encourage followers and help them improve and grow on the job.

developmental consideration

Cameron works on a conveyor belt where he is always in the same position doing his specific task over and over.

facilities layout

Financial rewards should not be used to motivate members of teams.

false

Transformational leaders do not engage in transactional leadership

false

Groupthink refers to

faulty group decision making that results when group members strive for agreement at the expense of critical assessments.

Reasons why HRP outsources

flexibility and cost

Kelsey is a new employee who is pleased that she doesn't have to spend as much time waiting for machines to be set up as at her previous employer.

flexible manufacturing

Morgan and her team members have all been cross-trained in each other's tasks so that they can cover for each other if needed.

flexible manufacturing

3. Mark's company is going to pay part of his tuition as he works for his MBA.

formal education

Cyrus calls a group meeting specifically to tell each team member why he or she was chosen for this team and why each is important to the achievement of the team goals.

forming

Which of the following refers to the shared guidelines or rules for behavior that most group members follow?

group norms

What does the "one pizza rule" apply to?

group size

A group that managers or nonmanagerial employees form to help achieve their own goals or meet their own needs is called a(n)

informal group

Erica has decided to add a second shift at the plant and will need to hire eight new workers.

input stage

Benefits of internal recruiting

internal applicants are familiar with organization, managers know candidates, can hep boost levels of employee motivation and morale

Regarding internal recruiting,

it is less time consuming than external recruiting

Regarding Fiedler's contingency model of leadership,

leader style is an enduring characteristic that managers cannot change.

Brandy knows that her role will be larger during the next phase of the team's project. She is the expert in nanotechnology, the focus of the group over the next several months, so others will depend on her guidance

leadership

Sam is proud that his manager believes he is capable of taking responsibility for ensuring that his team lives up to its potential and achieve its goals.

leadership

Mark responds to Brianna's concerns about the new employee end of shift policy with "...This is a policy straight from corporate. We have to follow it." What type of power is Mark utilizing?

legitimate

The relative position of an organization's pay incentives in comparison with those of other organizations in the same industry employing similar kinds of workers is pay

level

External Recruiting

looking outside the organization for people who have not worked at the firm previously

Comparing male and female managers

male and female managers do not differ significantly in their tendency to perform different leader behaviors.

The Selection Process

managers find out whether each applicant is qualified for the position and likely to be a good performer

Internal Recruiting

managers turn to existing employees to fill open position

Cynthia. As a senior manager, Cynthia feels that she has a lot of advice that would benefit newer managers, and she is willing to help them.

mentoring

Regarding the balance of conformity and deviance within a group,

moderate conformity and moderate deviance result in high performance.

Micki belongs to a book club with others from work. They have developed an order for who gets to choose the next book. That person also leads the discussion about the book.

norm

Devlin has a get-together at his home where everyone discusses their backgrounds, skills, work commitments other than those to this group, and personal goals.

norming

Jacob doesn't like the way others in his work group always assume there should be no disagreement about how work should be done. He sometimes does his tasks in a different order from the other group members.

norms

An appraisal that is based on facts and is likely to be numerical is a(n) ________ appraisal.

objective

Peter. A manager who has just returned from learning about the new cash register technology has just finished showing Peter how to use it and will now observe as Peter uses it during his next shift.

on the job training

Janeanne realizes that customers prefer uncluttered, clean stores and visits each of her stores at least once a month to check on how the stock is being displayed.

output stage

Applicants for secretarial positions typically are required to complete a keyboarding test that measures how quickly and accurately they type. This is a type of

performance test

Elisha is the leader of a self-managing work team. She makes sure team members are empowered and have enough responsibility and autonomy.

performing

The leader substitutes model

points out circumstances when the presence of a leader is not needed.

Joseph is working to reduce the amount of time it takes to change the machines used for one product to those used for another product.

process reeingineering

Angie works at a company that just finished a six-month effort to change how Accounts Receivable processes checks, making it more efficient.

process reengineering

Americans with Disabilities Act

prohibits discrimination against the disabled

Pregnancy Discrimination Act

prohibits discrimination against women in employment decisions on the basis of pregnancy, childbirth, and related medical decisions

Age Discrimination in Employment Act

prohibits discrimination against workers over the age of 40 and restricts to mandatory retirement

Title VII of the Civil Rights Act

prohibits discrimination in employment based on five criteria: race, color, religion, gender, or national origin

Human resource planning and job analysis determines

recruitment and selection needs

Assume Amir believes that Mark is a great person, so he is willing to work that much harder for Ollie during the holidays. What source of power may best explain this?

referent

________ is the degree to which a tool or test measures the same thing each time it is used.

reliability

Family and Medical Leave Act

requires that employers provide 12 weeks of unpaid leave for medical and family reasons, including paternity and illness of a family member

Equal Pay Act

requires that men and women be paid equally if they are performing equal work

What is the hardest level to of Training Effectinvess to measure?

results

Nancy works in a plant where efficiency has increased by 75% since the teams were empowered to do tasks previously handled by supervisors.

self managed work teams

Taylor is on a team researching ways to improve the maintenance of customer data at her hotel chain

self managed work teams

Key aspects of the work situation and job tasks are duplicated as closely as possible in an artificial setting in

simulations

Jennifer doesn't always complete her work for the group. There are so many others that she feels no one will notice when she isn't participating very much.

size

The tendency of individuals to put forth less effort when they work in groups than when they work alone is known as

social loafing

Neo and Trinity both want to be team leader, and each disagrees strongly with the other as to the direction to the team should take the processes it should use.

storming

A manager's referent power comes from his or her

subordinates' and coworkers' respect, admiration, and loyalty.

Synergy refers to

the performance gains that result when individuals and departments coordinate their actions.

Selection

the process that managers use to determine the relative qualifications of job applicants and their potential for performing well in a particular job

According to the lecture, what is the biggest difference between a group and a team?

the use of interdependent work

Managers assess subordinates on personal characteristics that are relevant to job performance, such as skills, abilities, and personality, when ________ appraisals are used.

trait

Strategic Human Resource Management could be considered the most important element of HR

true

What best defines a group?

two or more people interacting with each other to accomplish certain goals or meet certain needs

What kind of team has members who rarely or never meet face-to-face, but rather interact by using various forms of information technology?

virtual