MQM 220 Management Exam 5: Ch 17-20 (Fall 2015)

Which of the following is one of the conceptions of centrality?

-Degree (position) -Closeness (efficiency) -Betweenness (control)

Which of the following principles should be used by managers to enhance their use of persuasion?

1. Keep messages simple 2. Make the message real and give others the info they need to make a decision 3. Listen before speaking 4. Channel fear into excitement by encouraging others to provide input 5. Repeat the message personally and consistently 6. Choose your words carefully

Which of the following statements best describes the theory of operant conditioning?

Both positive and negative reinforcement increase behavior while punishment and extinction decrease behavior

The act of leveraging network position to connect people who are not otherwise connected to one another to generate and control information is called _____.

Brokerage

Which of the following refers to the formal and informal connections through which individuals use their relationships with others to send and receive messages?

Communication systems

Which of the following is the best example of a vertical team?

Composed of a manager and his or her subordinates in the formal chain of command, in one functional department

Non-redundant contacts:

Contacts in a network who do not lead to the same people or provide the same information

Which of the following statements about the strength of ties is true?

Definition: the emotional intensity, intimacy, and frequency of interaction that characterize the relationship between two parties. pg 527-528

Which of the following networks is the best example of a communication network?

Definition: used to exchange work-related info and can reveal the pattern of linkages between employees who talk about work-related matters on a regular basis. Example in book is a restaurant pg 520.

_____ refers to the amount of control an individual attempts to exercise in communication situations

Directness

According to David Krackhardt, the components of strong ties are:

Emotional intensity, intimacy, and frequency of interaction that characterize the relationship between two parties

According to Douglas McGregor, managers who conform to Theory X:

Employees inherently dislike work and need to be constantly monitored and evaluated to ensure that they do what is expected

Maria and Jose have worked together in the same office in the same position for quite some time. They have similar educational backgrounds and have been in the job for about the same period of time. Maria works extremely hard and often notices that Jose is taking long breaks and not putting in the same effort as she is. Thus, when she learns that Jose is paid $8000, more than what she earns, she gets very upset and decides to reduce her effort and take long breaks as well. Which of the following theories explains this behavior?

Equity theory

Which of the following is an extrinsic reward?

Facilitate to motivate task performance that include pay, promotions, fringe benefits, and job security

Which of the following statements about communication networks is true?

Formal and informal connections through which individuals use their relationships with others to send and receive messages -By size --> whole systems, cliques, and personal networks -By function --> production, maintenance, social connection, and innovation -By centrality and dominance --> formal with gatekeepers and informal is grapevine

The boundary manager determines:

How the team will work with clients, upper management, and others who have an interest in the team's product

Which of the following statements about Maslow's hierarchy of needs theory is true?

Individuals have multiple needs that must be fulfilled in a specific hierarchical order to ensure the greatest level of satisfaction -Physiological needs -Safety needs -Belongingness needs -Esteem needs -Self-actualization

Kevin is leading a team whose members came together and got to know about their tasks and responsibilities, and got an idea about each of their team member's competencies. Which of the following should Kevin typically do during this stage of team development?

Learn about each other's strengths and weaknesses Make sure all members agree on the team's mission

Advice networks in organizations allows employees to:

Made up of ties between individuals in an organization who seek and provide advice on how to solve problems and obtain information

Refers to the desire, stimulus, or incentive to pursue a particular course of action:

Motivation

_____ refers to the activities associated with developing and managing relationships that are critical to a person's ability to accomplish tasks and develop personally and professionally.

Networking

Which of the following distorts the sender's intent or the receiver's interpretation in the communication process?

Noise

Which of the following is the best example of a team in the storming stage of development?

Occurs when team members experience conflicts about interpersonal issues and differences in perspectives

Stephen is a team lead in an organization that is currently laying off its employees due to some recent events. Stephen has to inform George, who has been in the organization for quite some time, that he has been laid off. Which of the following communication media must Stephen use to convey this message to George?

Oral

Identify a personal aspect that influences communication

Style, Tone, and Approach of individuals invovled

Which of the following is the best example of a geographically distributed team?

Teams that are made up of geographically or organizationally dispersed members who rely heavily on electronic tools such as e-mail, fax, voicemail, telephone, and videoconferencing to interact with one another

Which of the following best describes collocated teams?

Teams that use a significant amount of face-to-face communication to make operating decisions. They operate in close proximity to one another, engage in a lot of social interaction, and provide quick feedback on the team's progress to one another

A task is considered complex when:

The amount of information that must be processed to understand the task, the degree of uncertainty about possible outcomes, the presence of many subtasks that require a range of skills and knowledge or the absence of standardized procedures to conduct the task

Which of the following is a disadvantage of the ladder of inference?

The thought process can be based on biases/assumptions

Which of the following statements about verbal communication is true?

Use of sounds, letters, words, pictures, and symbols to convey a message

The study of the incentives and needs that motivate people to perform in a certain way are called _____ theories of motivation.

content theories

Which of the following statements about interpersonal networks is true?

pg 490-491

Which of the following statements about teams and workgroups is true?

*Team* -Shared leadership roles -Individual and mutual accountability -Purpose is specific to the team -Characterized by complex and interdependent tasks -Collective work products -Open-ended discussion and problem solving are encouraged *Work Group* -Clearly focused leader -Individual accountability -Group's purpose is same as organization's mission -Characterized by straightforward and independent tasks -Individual work products -Predetermined work structure

The acronym ERG in Alderfer's theory of motivation refers to":

-Existence (basic physical needs) -Relatedness (connection with others) -Growth (personal development)

To fulfill employees' drive to defend, managers should:

-Increase the transparency of all processes -Emphasize fairness -Build trust

Which of the following statements about team size is true?

-Individually engaged and motivated to solve a specific problem or common purpose and agenda -Equally committed to a task -Possess the strong interpersonal skills required to function effectively as a team -Are proficient in the technical skills required by the nature and challenge of the task -Possess a shared sense of mutual accountability

Which of the following is a characteristic of an organization's climate with high employee engagement?

-Participative decision making -Information sharing (open communication up and down the organization) -Training and development -Performance-based outcomes or rewards

For teams to be considered effective:

-Purposeful and rigorous decision making -Constructive conflict -Effective participation and meaningful influence

Which of the following is one of the main components of a team process?

-Purposeful and rigorous decision making -Constructive conflict -Effective participation and meaningful influence

Which of the following individuals is the best example of a passive listener?

-Refrain from making any verbal or nonverbal responses when someone else is talking -tune in and out as mood strikes -use music as background noise when completing other work

In supportive communication, deflecting involves:

-Switches the focus from the speaker's problem to the listener's problem by changing the subject -Signals that the speaker's message is not clear and uses examples that may help improve any miscommunication

Which of the following, if true, is one of the six myths that exist about the best ways to build useful networks?

-To build better networks, we must communicate more -Everyone should be connected to everyone else -We can't do much to aid social networks -How people fit into networks is a matter of personality -Central people who are bottlenecks should be more accessible -I already know what is going on in my network

Attentive listeners:

-consciously try to focus on what the speaker is saying by not letting minds wander -tend to listen to instructions, briefings, and other important info without performing other tasks

Dolly has arranged for a get-together in her house for which she invited all her friends. Most of her friends were meeting the others in the group for the first time. Moreover, they were from diverse backgrounds with differing interests and experiences. Though all were not known to each other, all were known to Dolly. From this description of Dolly, it can be inferred that Dolly is:

A broker? (pretty sure)

Which of the following is a characteristic of teams?

A group of two or more people with complementary skills who are committed to working together to achieve a specific objective -Has clear boundaries that define who is and is not part of the team -Possesses the authority to manage their own work processes -Possess a sense of stability that enables members to work together over a set period of time

The management in an organization wanted to reduce employee turnover by increasing their job satisfaction. Therefore, they provided employees with a safe work environment and a sense of job security. However, the turnover rate did not decrease even after implementing these changes. During exit interviews, the employees complained that they do not have any opportunities for achievement and personal recognition. From this scenario, according to Herzberg's theory, it can be understood that:

Higher order needs such as achievement and personal recognition are true motivators and cause satisfaction

Edwin, a top manager in a bureaucratic organization, often engages in persuading employees while making decisions and focuses more on his team and provides extra coaching to employees. He also maintains a good reputation both inside and outside the organization. Based on McClelland's acquired needs theory, it can be inferred that Edwin is an example of _____.

Socialized Power-Oriented Manager

Of the three variables of expectancy theory, valence includes:

The evaluation of whether the available outcomes are attractive to the employee

Of the three elements of communication, ethos refers to:

The extent to which the audience trusts and respects the person who is speaking. Derived from a person's reputation