MSM 6633 Final

Zoe is leading a sales team for a jewelry company. The group has attempted to open more stores in shopping malls, but what little stores they have opened have not been very profitable. Zoe decides to request a larger budget to pursue more space in shopping malls. Zoe is demonstrating: a. Escalation of commitment b. Overconfidence c. Confirmation bias d. Ingroup/outgroup bias

a. Escalation of commitment

Rob has just completed the implementation of a solution, and he feels as if a great weight has been lifted off of his shoulders. What should he do next? a. Conduct member evaluations and reward key members b. Adjourn the team c. Celebrate success with his team d. Evaluate the success of the solution

d. Evaluate the success of the solution

Steve is working for a start-up company in Silicon Valley. Steve is intent on shared commitment and collaboration being a priority in his teams. What suggestion would be not be helpful for Steve's goal of reducing social loafing? a. Progress reports b. Reward team members c. Increase visibility of individual contributions d. Increase personal responsibility

a. Progress reports

Work groups will define a group structure around a specific: a. Goal b. Purpose c. Strategy d. Culture

c. Strategy

Josh is in a garage band that is trying to put together a set list for Battle of the Bands. As much as the members would like to commit full time to music, they are still in high school, so it is hard to get together to practice songs together and write new pieces as a band. How could Josh's band stay on task to perform at the Battle of the Bands? a. Regularly provide updates on progress b. Have clear expectations and specific deadlines for tasks c. Make adjustments in the schedule as needed d. All of the above

d. All of the above

Tyler is working math problems for his calculus class. Which type of problem will most likely involve divergent thought? a. Arithmetic problem b. Drawing a graph c. Algebra problem d. All of the above are examples of convergent thought

d. All of the above are examples of convergent thought

A small town elects a man mayor because he has been a resident of the town for more than thirty years. The townspeople clearly: a. Define status ascriptively b. Live in a past orientation culture c. Live in a collectivist culture d. Both a and b

d. Both a and b

Hackman argues which that which of the following group norms are absolutely necessary? a. Ethical standards of behavior b. Ongoing self-evaluation c. Punctuality d. Both a and b

d. Both a and b

For Gersick's model of group development, in what stage of group development would she see the most stability? a. Dependency and Inclusion b. Norming c. Trust and Structure d. All of the Above

a. Dependency and Inclusion

Generally speaking, what is the most significant social influence on the development of creativity? a. Parents b. Mentors c. Peers d. Education

a. Parents

Diane's team is starting to experience tension and conflict and the members are starting question her leadership. The team is most likely in which stage of group development? a. Storming b. Norming c. Conforming d. Performing

a. Storming

Sara's study group has decided to divide up business cases and present them to each other to prepare for an upcoming exam. She wasn't able to make it to the planning meeting and doesn't have strong opinions about the best way to prepare but told her teammates that she is willing to do whatever they want her to do. Sara's level of commitment is: a. Committed b. Compliant c. Resistant d. Disengaged

b. Compliant

Ted and Bailey are in a debate concerning what the best strategy would be to advertise for their team'a fundraiser. If Drew wanted to intervene, how could he bring the two to a mutual understanding? a. Engaged posture b. Probing questions c. Paraphrasing *d. All of the above

d. All of the above

A member of a control-oriented culture would attribute his winning the lottery to: a. Mistake b. Luck c. God d. Probability

d. Probability

Which of the following are not important in establishing a team or group culture? a. Myths, folklore, or stories b. Company logos and team names c. Rituals and ceremonies d. Roles and responsibilities

d. Roles and responsibilities

Every team needs advice from the outside on key points in the progress of a group. According to Hackman, this team needs: a. Expert coaching b. Effective leadership c. Clear and concise chain of command d. None of the above

a. Expert coaching

John was tasked with putting together a team for the launch of a new innovative product. He knew that having a diverse teem might help increase team effectiveness so he assembled a team of six members with very different skill sets and from different departments in the company. The team performed poorly, however, and the launch was delayed. Throughout the project, members would individually complain to John about the makeup of the team. What is the most likely reason the team was unsuccessful? a. The diversity of the team wasn't valued by its members b. They lacked different points of view c. The task was too simple so members got in each other's ways d. There was not enough functional diversity

a. The diversity of the team wasn't valued by its members

What is a practical strategy that a manager can use to work with members who are defensive in response to criticism and feedback? a. Give defensive team members positions of leadership to both trust them with responsibility and in turn expect them to take responsibility b. Facilitate discussion on how project outcomes might be improved c. Appoint a team member as an accountability leader d. Any of these strategies would be appropriate

b. Facilitate discussion on how project outcomes might be improved

Maria and her team created a Gantt chart so that each member had clear tasks and responsibilities. Which strategy of improving team performance is her team utilizing? a. Improving brainstorming b. Improving project coordination c. Team training d. Reducing social loafing

b. Improving project coordination

Relationships are characterized by all of the following except: a. Individualism versus collectivism b. Universalism versus relativism c. Specific versus diffuse d. Achievement versus ascription

b. Universalism versus relativism

Toyota was the standard of the auto industry for years because of their shared philosophy of kaizen, which is a philosophy of ____ a. Continuous evaluation b. Expecting excellence c. Continuous improvement d. Learning from failure

c. Continuous improvement

What is one of the negative consequences of a strong team culture that produces a lot of member cohesion? a. Task confusion b. Passive aggressive conflict c. Groupthink d. Disempowered leadership

c. Groupthink

Groups often experience conflict. About 40% of the time, it stems from: a. Different approaches to completing the task b. A driver social style c. Interpersonal problems d. An avoiding conflict management style

c. Interpersonal problems

Which of the following is an example of Fundamental Attribution Error? a. A football player believes his lucky socks made him catch the winning touchdown b. Randall sees a brown cow and assumes that all cows are brown c. Ashley sees Matt talking to group of girls and automatically thinks they are talking about her d. Caleb is late to his first meeting because his car broke down, and Caleb's boss concludes that Caleb is not punctual when he first walks in.

d. Caleb is late to his first meeting because his car broke down, and Caleb's boss concludes that Caleb is not punctual when he first walks in.

Within a brainstorming session, which of the following is not a recommended practice: a. Ideas can be combined to form one solution b. Members can group ideas together to critically discuss and evaluate them c. Shouting out ideas d. Marginal self-screening of thoughts

d. Marginal self-screening of thoughts

A practical application of valuing differences in team members is: a. Having a potluck featuring food from different countries of your team members. b. Acquire information about people of different cultures c. Be curious about different cultures d. Reduce excessive carelessness in communication

d. Reduce excessive carelessness in communication

Which of the following is not one of the suggestions presented in the text that can improve collaboration? a. Select members who have successfully worked together in the past, b. Create an inviting space c. Utilize effective leadership practices d. Use minutes to document meetings

d. Use minutes to document meetings

Which of the following social influences is best known for having both a positive and negative influence on creative development? a. Education b. Peers c. Family d. Both a and c

a. Education

Which of the following is always unhealthy for a team? a. Emotional contagion b. Passive leadership c. conflict d. None of the above

b. Passive leadership

With respect to team learning, the most innovative groups: a. Fail often b. Fail early c. Had strong leadership d. Both a and b

d. Both a and b

What was the major finding of the Stanford Prison Experiment? a. Strong arm management is ineffective in most team situations. b. Corporate America can learn a great deal from the team structure of prison work groups. c. Culture predicts action d. Roles expectations have a strong influence on role outcomes.

d. Roles expectations have a strong influence on role outcomes.

Organizational creativity under the conditions that: a. Creative ideas should be supported, but also critiqued and evaluated b. Rewards should be avoided so as not to threaten intrinsic motivation c. Risk Taking should be encouraged by middle management with a more stable structure in upper level management d. Communication is limited only to the those involved in the creative process reduce conventional influences from the rest of the organization

a. Creative ideas should be supported, but also critiqued and evaluated

Project management models aim to do all of the following, except: a. Systematic and effective work toward sustainable solutions b. Define mission and purpose to inspire a shared vision c. Devise comprehensive plans to achieve goals d. Mobilize teams and coordinate the work of members

b. Define mission and purpose to inspire a shared vision

After taking this class, you know that the most effective leaders: a. discourage deviant opinions b. encourage deviant opinions c. play the role of the designated deviant d. When did we learn about deviants this semester?

b. encourage deviant opinions

Group norms such as the way meetings are run, how people perform their task roles, and how members communicate with each other are refined during the __________ stage of development. a. Forming b. Storming c. Norming d. Performing

c. Norming

Which of the following nonverbal cues could be used to interject a comment? a. Leaning forward b. Clearing the throat c. Making direct eye contact d. All of the above

d. All of the above

Which of the following is not one of the five conflict management styles described by Thomas and Kilmann? a. Competing b. Collaborating c. Avoiding d. Disengaging

d. Disengaging

What of the following is not an example of team culture? a. A team member wears a pair of slacks and a collared shirt to work b. Team members talk about a former employee in the break room c. The layout of offices d. None of the above

d. None of the above

Goldman and his associates believe that leadership can be developed by: a. Knowing strengths and weaknesses b. Promoting from within c. Rewarding desired outcomes d. Committing to being a resonant leader

a. Knowing strengths and weaknesses

When team members are willing to rely upon each other, they have established: a. Trust b. Group identity c. Team coordination d. Task integration

a. Trust

Which of the following is not a characteristic of a creative person? a. Tolerance for Ambiguity b. Acceptance of Norms c. Willingness to Take Risks d. Discovery Orientation

b. Acceptance of Norms

In which career would convergent thought be used more commonly than divergent thought? a. Sales b. Accounting c. Consulting d. Architecture

b. Accounting

Harold is the "guy that knows a guy." Whenever the team proposes to bring in a contractor or use outside help, Harold always comes through with a contact. Harold is a: a. Maven b. Connector c. Salesperson d. Networker

b. Connector

Gary asks Macy how her weekend was. Macy responds by saying, "Fine. I was able to rest adequately and now I am prepared for another productive week." Macy has just made a: a. Counterdependency statement b. Counterpairing statement c. Flight statement d. Robotic statement

b. Counterpairing statement

What is the most common, ongoing challenge for leaders? a. Developing clear goals b. Developing and sustaining high motivation c. Fostering creativity and innovation d. Minimizing confusion and coordination problems

b. Developing and sustaining high motivation

Someone categorized as domineering, friendly, and oversensitive by interpersonal complex theory would be most closely classified with what social style? a. Analytic b. Expressive c. Driver d. Amiable

b. Expressive

The DAPEE model includes all of the following except: a. Execute the plan b. Propose the solution or strategy c. Analyze the problem or task d. Evaluate the outcome

b. Propose the solution or strategy

Principled negotiation involves: a. Incorporating subjective opinions b. Separating people from the problem c. Focusing on positions, not interests d. a and c

b. Separating people from the problem

An example of a question associated with a force field analysis includes: a. What is our goal? b. What will help us reach the goal? c. What personnel will equip us to accomplish our goals? d. All of the above

b. What will help us reach the goal?

Which of the following is true about cooperative orientation cultures? a. Adherents see meeting times as flexible b. Members see more value in the good of the group than in the individual good c. Adherents see events as direct results of supernatural forces d. Members are much more open with both positive and negative emotions

c. Adherents see events as direct results of supernatural forces

Which of the five dysfunctions of a team is related to low standards and poorly defined roles and responsibilities? a. Absence of trust b. Lack of commitment c. Avoidance of accountability d. Fear of conflict

c. Avoidance of accountability

Ingroup/outgroup bias is a possible consequence of: a. Large team sizes b. Cross-functional teams c. Strong team culture d. Diverse teams

c. Strong team culture

According to the textbook, the most effective teams undergo periods of performance evaluation and reflection. By examining their performance, teams are able to identify and learn from their experiences. Which list contains the three critical areas of performance evaluation? a. Task Assessment, Future Assessments, and Technologic Assessments b. Interpersonal Assessments, Team Assessments, and Global Assessments c. Team Assessments, Task Assessment, and Interpersonal Assessments d. Individual Assessments, Interpersonal Assessments, and Team Assessments

c. Team Assessments, Task Assessment, and Interpersonal Assessments

The orientation phase of group decision making begins with: a. brainstorming as many solutions to the problem as possible b. critically evaluating and reflecting upon decisions c. clearly defining the problem d. getting to know your team members

c. clearly defining the problem

Katherine's project team is extremely cohesive; it has become a norm to cooperate and agree with one another. Although Katherine disagrees with some of the influential members in the group who have decided that they do not need to conduct interviews as part of their data collection, she doesn't question their decision. As a result, the group falls prey to: a. premature decision making b. confirmation bias c. groupthink d. group polarization

c. groupthink

What percent minority composition would be most problematic for the minority group? a. 23% b. 68% c. 50% d. 15%

d. 15%

Examples of member conflict may include: a. Social Loafing b. A team confronting a member who has failed to meet responsibilities c. A disagreement based on differing definitions of excellence d. All of the above

d. All of the above

The keys to interpersonal success are which of the following? a. Assertiveness, Emotiveness, Sociability. b. Sociability, Sensitivity, Emotiveness. c. Assertiveness, Cohesiveness, Sensitivity. d. Assertiveness, Sociability, Sensitivity.

d. Assertiveness, Sociability, Sensitivity.

All of the following fluctuate across cultures, except: a. Attitudes about time b. Definitions of status c. Individual or group identification d. None of the above

d. None of the above

Which of the following is true about transformational leadership? a. Transformational leaders chiefly use referent legitimate power to lead b. Transformational leaders use inspirational and rational appeal as their chief influence tactics c. Transformation leaders rely on structure, accountability, and reward systems to get work done d. Transformational leaders usually prefer team or group members to volunteer for tasks

d. Transformational leaders usually prefer team or group members to volunteer for tasks

Intel is organizing a group to work on a new chip processor that can be put in home appliances to alert consumers of potential problems in the machine. The group spans 18 members from America, Canada, France, Japan, and India, and the project is estimated to cost approximately $30 million dollars for the initial design and testing process alone. The group should adopt what kind of group structure? a. A centralized structure to ensure a clear chain of command and concise communication b. A centralized structure to bridge diverse people and integrate isolated processes c. A decentralized structure to accommodate a more complex task that requires adaptation and innovation d. A decentralized structure to direct discussion and coordinate efforts across diverse people

. A decentralized structure to accommodate a more complex task that requires adaptation and innovation

Which of the following is not a practice of exemplary leadership according to Kouzes and Posner? a. Model the way b. Maximize efficiency c. Challenge the process d. Encourage the heart

b. Maximize efficiency

According to Lencioni, which team dysfunction is the most important? In other words, if teams don't have _______, they will not be able to perform at the highest levels. a. Commitment b. Trust c. Goals d. Communication

b. Trust

Will is a high school guy who finally got the courage to ask his crush, Christine, out on a date. The night went really well, and Will felt like he was on top of the world. But when Monday came, Christine did not sit by him at lunch. Will thought, "What did I do? Did she not like the restaurant we went to?" Will has just demonstrated: a. Emotional Reasoning b. Catastrophizing c. Personalization d. Mind Reading

c. Personalization

Fear of being challenged for speaking up will most likely lead to: a. Group polarization b. Overconfidence c. Shared information bias d. Escalation of commitment

c. Shared information bias

Primal Leadership: a. Emphasizes the ability to recognize and manage emotions b. Focuses on intentional leadership development c. Prioritizes social maturity d. All of the above

d. All of the above

Social loafing can be a common problem on teams. Which of the following is a solution for reducing social loafing? a. Promote involvement b. Reward team members c. Increase identifiability d. All of the above

d. All of the above

Which of the following is correct about good brainstorming? a. Brainstorming proceeds from solution planning to solution implementation following by solution evaluation b. Brainstorming should be a continual process throughout the group process c. An optimal solution bridges the gap between where we were and where we are going d. Brainstorming collects a deep amount of information on the problem

d. Brainstorming collects a deep amount of information on the problem

Al works in a wealth management firm in Boston. He has a really good idea to pitch to his boss. He knows that the boss really values Jeff's input, so if he can get Jeff to support his pitch, there is a good chance the boss will go through with the idea. This is an example of which influence tactic? a. Consultation b. Legitimating c. Personal Appeal d. Coalition

d. Coalition

Which of the following characteristics of members is not related to their trustworthiness? a. Competence b. Benevolence c. Integrity d. Competitiveness

d. Competitiveness

In his book, Leading Change (1996), John Kotter encourages leaders to first and foremost _____ a. Create short-term wins b. Create a vision for change c. Form a powerful coalition d. Create a sense of urgency

d. Create a sense of urgency

Which of the following is not an example of Barsade's four emotional states? a. Cheerful Enthusiasm b. Serene Warmth c. Depressed Sluggishness d. Irritable Frustration

d. Irritable Frustration

A good brainstorming session: a. Are best done under pressure b. Avoid critiquing ideas c. Involves writing ideas down d. Is initially measured by the quantity of ideas and not the quality

d. Is initially measured by the quantity of ideas and not the quality

Which social influence has the most impact on an individual's creativity during adolescence and young adulthood? a. Family b. Education c. Peers d. Mentors

d. Mentors

Pertaining to the Group Development Observation System, which of the following is not true about teams? a. Although a statement could be placed in multiple categories, statements made by a team member can be classified as one of eight statement 95% of the time b. Pairing statements remain relatively stable throughout the life of a team c. Early groups commonly make use of fight, flight, and counterdependency statements d. Established groups use twice as many task-related statements, compared to newly formed groups

c. Early groups commonly make use of fight, flight, and counterdependency statements

An example of advice given within a present orientation culture would be: a. The future is uncertain, so until we know more, let's use established procedures since they clearly work. b. Always be on time to scheduled meetings c. Focus on tasks one day at a time d. The past is gone, so let's focus on what we can do today to improve the future

c. Focus on tasks one day at a time

Time is running out on a team project and the leader wants to make sure the remaining meetings are efficient and effective. What can she do to increase her chances of success? a. Use an agenda b. Summarize major decisions and action items c. Assign task roles d. All of the above

d. All of the above

What is the most important factor that determines whether a group will have high group efficacy for a given task? a. The leader must feel the group is capable of success. b. Group members must feel they have what it takes to succeed in the task. c. Group members must be generally optimistic. d. Members must form interpersonal bonds outside of the task group.

b. Group members must feel they have what it takes to succeed in the task.

The author of the textbook gives a "Top 10" list of hard lessons learned by working in teams. This list includes: a. Be easy on people and tough on the problem b. Being trustworthy is a good thing c. Take your time *d. All of the above

d. All of the above

Which of the following is not one of the five characteristics of exemplary leaders, as identified by Kouzes and Posner (2007)? a. Encourage the heart b. Challenge the process c. Inspire a shared vision d. All of the above

d. All of the above

Who would be considered to have high status in an organization? a. An expert driller in an oil company b. A sales rep who is likeable and friendly c. A project manager who knows several people in other groups d. All of the above

d. All of the above

Which of the following is not a practical way to build trust in a team? a. Personality profiles b. Conducting Personal Histories Exercises c. Team leaders can model vulnerability d. All of the above are practical ways to build trust in a team

d. All of the above are practical ways to build trust in a team

In the motion picture Star Trek, Captain Kirk and Spock have difficulties understanding each other primarily because of disagreements over decision making styles. Kirk makes decisions intuitively that Spock perceives as rash, while Spock makes very calculated decisions that Kirk dismisses as utilitarian and stoic. These two disagree because of differences in what cultural characteristics of relationships? a. Universalism versus particularism b. Specific versus diffuse c. Achievement versus ascription d. Neutral versus emotional

d. Neutral versus emotional

Which of the following is true regarding diversity? a. Research on functional and educational diversity has produced mixed finding on successful outcomes b. Gender diverse groups perform better c. Generally, minority members are less satisfied with groups than other members d. None of the above

d. None of the above

Csikszentmihalyi (1988; 1990) posits that creativity can be understood within three subsystems: a. Microsystem, mesosystem, macrosystem b. Individual, domain, field c. Actor, stage, audience d. Person, domain, field

d. Person, domain, field

Differences between members are most apparent in the ______ stage of team development. a. Forming b. Storming c. Norming d. Performing

b. Storming

During the execution phase of a project, individuals will typically include what information in a status meeting? a. Any problems or obstacles encountered b. Reevaluation of the problem-solution relationship c. Observe group cohesion to improve performance d. All of the above

a. Any problems or obstacles encountered

A practical application of understanding differences in team members is: a. Ask members for their life experiences b. Reduce excessive carefulness in communication c. Hold times of reflection to think on the benefits and drawbacks of team diversity d. Noting points of conflict between members

a. Ask members for their life experiences

Which of the following is not a benefit of having a deviant? a. Deviants create conflict early, which accelerates team maturity and cohesion b. Deviants foster creativity and innovation by forcing multiple perspectives c. Deviants are the strongest opposition to Groupthink d. All of the above are benefits of having a deviant

a. Deviants create conflict early, which accelerates team maturity and cohesion

According to the textbook, which of the following is not one of the practices related to team learning that can help a team approach its potential? a. Established and measurable success criteria b. Timely Identification of Mistakes c. Effective and Ongoing Analysis d. Deliberate Experimentation

a. Established and measurable success criteria

Tina and her team are implementing a solution to create more sanitary conditions in a rural hospital. They are in the middle of a two-pronged solution of implementing a more efficient means of disposing biological waste and creating a better delivery system to get the hospital more disinfectant supplies. The team has taken time to check the progress of their waste disposal program before moving on to their delivery system. What stage of the DAPEE model is Tina's team in? a. Execute the plan b. Evaluate the outcome c. Equalize the outcomes d. Emphasize successes

a. Execute the plan

Which statement is true regarding diversity? a. Gender diversity works best when female executives are present in the organization b. Homogeneous groups are more susceptible to groupthink c. Minorities feel more easily accepted in diverse teams d. Functionally diverse are more fiscally efficient than functionally homogeneous teams

a. Gender diversity works best when female executives are present in the organization

Peter is working for a publishing company that works mainly on children's books. His team is working on a storyboard for a new book. One member suggests that it would be a good idea to introduce a children's book on sexual education for the second grade level. Before Peter can say anything, one member excitedly starts to draft a story while two others offer to work on character development, and a final member begins work on the cover art. This scenario is an example of: a. Group polarization b. Shared information bias c. Confirmation bias d. Escalation of commitment

a. Group polarization

The major conclusion from the Asch studies was: a. Groups have a significant influence over individual members b. Individuals of high status tend to speak more in group meetings c. A strong minority has the power to overturn a weak majority opinion d. Arbitrarily defined roles have a significant impact on behavioral outcome

a. Groups have a significant influence over individual members

Which of the following is a useful and practical strategy for a leader to use in a group's first meeting? a. Introduce members instead of allowing members to introduce themselves, so that individual members will not attempt to promote themselves to the team b. Recognize and discuss implicit norms c. Prepare a statement to convey a shared vision d. Have each member sign an agreement of commitment to the group's goals and members

a. Introduce members instead of allowing members to introduce themselves, so that individual members will not attempt to promote themselves to the team

Kelsey decides to use her Spring Break to help build houses in Southern Missouri. Unfortunately, she is the only one on her team that knows how to use a hammer. Kelsey could best be described as: a. Maven b. Connector c. Salesperson d. Teacher

a. Maven

While growing up there are many external factors that influence the creative potential of an individual. During the adolescent and young years there is one specific factor that plays a key role in nurturing the development of creativity. This force fosters creativity through providing knowledge, resources, and encouragement to an individual. What is this force? a. Mentoring b. The internet c. A social group d. Siblings

a. Mentoring

Which of the following is not one of the group processes that reduces the effectiveness of brainstorming? a. Negative norming b. Social loafing c. Evaluation apprehension d. Production blocking

a. Negative norming

Commitment in teams begins with: a. Shared vision b. Interdependence c. Common purpose d. Self-awareness

a. Shared vision

What is a key difference between the FOCUS and DAPEE models of project management? a. The DAPEE model is primarily a consulting model, while the FOCUS model is used by organizations to define problems and propose solutions b. FOCUS does not explicitly mention debriefing the solution or strategy employed c. The FOCUS model does not explicitly mention assembling a team as a part of its process d. The DAPEE model offers a more systematic approach to solving an explicit problem while the FOCUS model benefits a team whose problem is much more difficult to define

a. The DAPEE model is primarily a consulting model, while the FOCUS model is used by organizations to define problems and propose solutions

A professional NBA basketball has just retired from the game and decides to start a sports bar. The basketball player's status as a former NBA star is an example of a: a. Specific status characteristic b. Diffuse status characteristic c. Mismatch characteristic d. Both b and c

b. Diffuse status characteristic

Joan assembled a team of diverse individuals in order to create a marketing campaign. She understood the value of diversity and assumed they would work well together. At the first meeting, they jumped right into business and immediately started talking strategy. The campaign turned out to be a failure because little would get done during these meetings. What should Joan have done at the first meeting to maximize the opportunity for success? a. Explain why she was the leader of the team b. Explain why she chose the individual members of the team c. Explain that the more diversity the team has, the better it will be d. Create a more task focused environment

b. Explain why she chose the individual members of the team

Chris is a member of a five person group working to develop new products for a pharmaceutical company. Although his group is comprised of highly capable professionals from various divisions of the company, his group has not been productive. During their meetings, Chris has begun to notice that two members are reluctant to share their ideas and critique others. According to the Five Dysfunctions of a Team, which characteristics do they exhibit? a. Absence of Trust & Lack of Commitment b. Fear of Conflict & Absence of Trust c. Lack of Commitment & Inattentive to Results d. Avoidance of Accountability & Absence of Trust

b. Fear of Conflict & Absence of Trust

Researchers who study teams have identified two important trends that are radically changing the way people participate in teams. They are: a. Facebook and education b. Globalization and technology c. Technology and education d. Diversity and globalization

b. Globalization and technology

An important distinction to make for team learning is that: a. Good teams learn from their mistakes while bad teams do not b. Identifying mistakes is different from placing blame c. Performance hinges on "failing forward" d. Interpersonal problems are just important as task-process problems

b. Identifying mistakes is different from placing blame

At Google, employees are often given a large portion of the day to work independently on any projects that they choose. What character trait is Google trying to encourage in its employees? a. Knowledge/Intelligence b. Intrinsic Motivation c. Comfort with Ambiguity d. Willingness to take risks

b. Intrinsic Motivation

It is important for managers to balance managerial authority and team member autonomy. Which of the following is true about a typical team? a. Team members question most of the decisions made by managers. b. Mangers have the latitude to make some decisions without consulting the team. c. Managers don't make any decision without consulting the team. d. Managers make all of the decisions for the team.

b. Mangers have the latitude to make some decisions without consulting the team.

Eleanor's team is in a brainstorming session, and team members are just shouting out ideas. The team leader is shouting out ideas as well, and Eleanor is frustrated by the chaos. What should she do? a. Nothing. Shouting ideas is an acceptable method of brainstorming b. Request that the team consider another brainstorming method c. Talk to her team leader after the meeting and respectfully voice a more appropriate brainstorming method d. Transfer to another team that is more compatible with her personality type

b. Request that the team consider another brainstorming method

John is enthusiastic, optimistic, and well-liked by everyone on his team, making him one of the most influential members. According to Malcom Gladwell, author of The Tipping Point, John derives his credibility from being a: a. Maven b. Salesperson c. Connector d. Rationalizer

b. Salesperson

Zach was a group leader in a project last semester, and it was very time consuming and taxing on him. This semester he has yet another group project to do. He notices that Nicole is on his team. She was also in his class last semester and he remembers her as very proactive and hard-working. He determines that he will "sit this one out" and delegate most of his work to Nicole. Zach is demonstrating: a. Production blocking b. Social Loafing c. Evaluation Apprehension d. Experiential demotivation

b. Social Loafing

Which of the following is not one of the conditions needed for diversity to be successful? a. Diversity is valued in the organization b. The task is relatively simple and doesn't require much communication among members c. The influence of minority members is enhanced d. Creativity is needed because of the complexity of the task

b. The task is relatively simple and doesn't require much communication among members

How could the difference between a field and domain be most aptly described? a. A field is a realm of expertise while a domain is a group of people who define excellence for that realm b. A domain is the environment in which a creative person acts and is acted upon, while a field is a realm of expertise c. A domain is a realm of expertise while a field is a group of people who define excellence for that realm d. Field and domain are synonymous with regards to creativity

c. A domain is a realm of expertise while a field is a group of people who define excellence for that realm

Stock analysts often consider non-financial variables when determining a company's stock value. What is the number one non-financial variable stock analysts research in determining stock value? a. Company culture b. Turnover rate c. Ability to execute a strategy d. Autonomous group structure

c. Ability to execute a strategy

The coach of the club hockey team at your university initially started off with a highly directive leadership style; when the team pushed back, he allowed them to take some control of the team. What part of the managing paradox is this an example of? a. Balancing authority and confrontation b. Balancing autonomy and interdependence c. Balancing authority and autonomy d. Balancing confrontation and interdependence

c. Balancing authority and autonomy

Daryl is managing a cross-functional team that often is confined to virtual meetings. He feels like group identity has given way to individual performance measures. What is a practical way that Daryl can reorient the team to team goals? a. Replace individual performance measures with a team rewards system b. Request that his team be moved into the same building to increase face to face interaction c. Create a team scoreboard to graphically measures various markers of team performance d. Institute peer evaluations in conjunction with performance evaluations done by management

c. Create a team scoreboard to graphically measures various markers of team performance

Which of the following is not true of creative people? a. Their creativity is usually tied to one domain or task b. Creativity is founded on knowledge and technical skill c. Creative people are limited inasmuch as they are restrained by social convention d. Creative people often act on a 'creative prompt' from his/her environment to generate a unique idea

c. Creative people are limited inasmuch as they are restrained by social convention

Which of the following is true concerning diversity? a. All forms of diversity benefit an organization b. More group members will create more creative options c. Diversity based on gender or race may have little or no impact on team performance d. Diversity maximizes productivity by creating conflict early and building cohesiveness quickly

c. Diversity based on gender or race may have little or no impact on team performance

Amabile's (1985, 1990) poem experiment found that: a. Extrinsic prompts have a positive effect on creativity b. Intrinsic prompts have a positive effect on creativity c. Extrinsic prompts have a negative effect on creativity d. Intrinsic prompts have a negative effect on creativity

c. Extrinsic prompts have a negative effect on creativity

Common mistakes of interpretation, such as personalization and catastrophizing, are all linked to: a. Overconfidence b. Emotional Reasoning c. Fundamental Attribution Error d. All of the above

c. Fundamental Attribution Error

According to Malcolm Gladwell, people gain status by: a. Demonstrating excellence b. Volunteering for leadership c. High degree of likeability d. All of the above

c. High degree of likeability

Abby has a good idea to contribute to the group, but she wants to make sure she has the phrasing perfect before she presents it. However, by the time she is ready to speak, the group as already decided on a course of action and moved onto the next topic on their agenda. This is an example of: a. Social Loafing b. Evaluation apprehension c. Production blocking d. Brainwriting

c. Production blocking

Team diversity is often seen as an important ingredient of the creative process. However, there are also a number of disadvantages to having diversity. Which of the following statements is true about diverse groups? a. There is higher member satisfaction but less of a competitive advantage. b. There is more cohesion and groupthink. c. There are multiple viewpoints which can lead to conflict. d. There is less conflict but also less cohesion.

c. There are multiple viewpoints which can lead to conflict.

Isaac works for a civil engineering firm outside of Dallas. The firm has been hiring a lot of creative designers lately, but each new hire has a very strong and distinct personality. When it comes to design, no one can agree on anything, and without a clear means of making a decision, nothing is ever going to get done. The team could do a better job of improving upon which manageable paradox? a. Support and confrontation b. Authority and autonomy c. Process and product d. Both b and c

d. Both b and c

Senge (1990) did research on creativity, and he concludes that the creative tension between ____ and ____ serves as a catalyst for innovative problem-solving and planning. a. Leader and group members b. Organization and decentralization c. Autonomy and interdependence d. Current reality and ideal state

d. Current reality and ideal state

Martin Davidson (2002) suggests that diversity can yield sizeable rewards, granted that: a. Commonalities are established early b. Differences that are not task-related are put aside for the success of the project c. Diversity is harnessed to introduce multi-faceted solutions for existing processes and practices d. Differences are not only seen, but understood and valued

d. Differences are not only seen, but understood and valued

Teams are often created to solve problems. The best teams use empirical data to guide their work. Which of the following steps of the DAPEE project management model are most dependent on good empirical data to be successful? a. Define the problem and analyze the problem b. Analyze the problem and plan the solution c. Plan the solution and evaluate the results d. Evaluate the results and analyze the problem

d. Evaluate the results and analyze the problem

Improving a group's performance can be a difficult challenge for teams. The textbook outlines four suggestions for improved performance. Which of the following is not one of the suggestions? a. Improve project coordination b. Reduce social loafing c. Conduct regular training workshops on various topics d. Get a new leader

d. Get a new leader

Focusing on teamwork and commitment will optimize: a. Support and confrontation b. Process and product c. Authority and autonomy d. Individual and collective performance

d. Individual and collective performance

Stephanie's team is frustrated by the grade that they received on their HOD project. As they discuss this afterward, a frustrated team member exclaims, "I don't see how Aaron's project did better than ours. Our project was clearly better than his. Honestly, I thought we had the best project. I think the graders just got sucked into Aaron's flashy presentation." This statement is an example of: a. Overconfidence b. Optimism bias c. Displaced narcissism d. Ingroup/Outgroup bias

d. Ingroup/Outgroup bias

Which of the following statements is true concerning creative influence? a. Mentors take the most significant role of influence in adulthood b. Peers are the most significant influencers in adolescence, but ultimately family is the strongest influence of creative potential c. Education gives adolescents and young adults most of the creative tools that they use in professional development d. Mentor figures are especially important in adolescence and young adulthood, but colleagues are the primary influencers in adulthood.

d. Mentor figures are especially important in adolescence and young adulthood, but colleagues are the primary influencers in adulthood.

Which of the following is not one of the seven steps in Pfeffer's (1992) model for applying power dynamics? a. Predict what individuals' points of view are likely to be; how will they feel about what they are trying to do? b. Determine what external power bases you will contend with which of them will have the most influence in the decision? c. Determine which of the various strategies and tactics for exercising power are most appropriate; which are likely to be effective, given the situation you confront? d. None of the above

d. None of the above

Ian is meeting with a cross-functional group that spans several departments and several countries. He begins the meeting by asking how everyone's week went. Most members respond warmly to the question, but much to Ian's surprise, one team member would only respond by saying, "it was good." What cultural difference in relationships is at work? a. Universalism versus particularism b. Individualism versus collectivism c. Neutral versus emotional d. Specific versus diffuse

d. Specific versus diffuse

Which of the following is not true with regards to Lencioni's (2005) five dysfunctions of a team? a. Members will buy into group decisions as long as their idea has been heard b. Members assume that accountability is the leader's job c. A group leader can ask the group what action should be taken if a member underperforms d. Teams motivated by team rewards are more prone to social loafing

d. Teams motivated by team rewards are more prone to social loafing

Which of the following is true concerning creative people? a. Creative people specialize in one of the four methods of divergent thinking b. Often creative people lack the motivation to act on their ideas c. Creative people need to be encouraged to take risks d. Their creativity is often limited to one domain

d. Their creativity is often limited to one domain

Elliot works for a large supermarket. He receives an email from Mark, the VP of Marketing. The VP wants Elliot to design a new store layout that will encourage customers to see more of the store, and so purchase more. Mark wants the design by next week. In order to accomplish his task, Elliot should: a. Think fluently b. Think flexibly c. Think with originality d. Think elaborately

d. Think elaborately

The ideal group size is approximately _____ members. a. 4-8 b. 5-10 c. 6-12 d. Impossible to determine an ideal size

a. 4-8

Which of the following is true concerning roles? a. A given role can change the role carrier's behavior b. Roles are formally given and defined c. Roles are primarily task-oriented d. Roles are focused on group success

a. A given role can change the role carrier's behavior

According to the text, which of the following is not one of the threats to effective collaboration? a. Age of the members b. Size of the team c. Amount of diversity d. Education level

a. Age of the members

Your team is meeting for the first time to discuss a group presentation for your philosophy class. Jeremy is frustrated because Lawrence has not gotten him the numbers he needs to complete his work for the week. Lawrence, on the other hand, is upset because he has had significantly more work than everyone else, and although many other tasks on dependent on his completion of his part, he wishes that the rest of the team was more willing to take on some of the work. As team leader, what style of conflict management is best to approach this situation? a. Collaboration b. Experimentation c. Compromise d. Accomodating

a. Collaboration

Teams with a task orientation: a. Commit to performance standards b. Have higher forms of education c. Have difficulty resolving conflict d. All of the above

a. Commit to performance standards

Which of the following is one of the five specific areas associated with participation in groups, as defined by Stevens and Campion (1999)? a. Communication b. Emotional Intelligence c. Intrinsic Motivation d. Interpersonal Skills

a. Communication

The natural course of a conflict can be described as moving from: a. Confrontation?escalation?resolution b. Instigation?escalation?improvement c. Instigation?development?improvement d. Initiation?confrontation?resolution

a. Confrontation?escalation?resolution

Jesse is the new hire at a consulting company in Boston. She was hired straight out of college, and is unsure of exactly what the environment of the firm is like. She has previous internships under her belt, but being in a full-time salary position just feels different. She uses her breaks to observe group interactions and ask employees about the do's and don'ts of the workplace. She is discovering group norms through: a. Initial group patterns b. Explicit behavior or statements c. A critical event d. Past group experiences

a. Initial group patterns

Social Identity Theory has two major components. First, it explains how we categorize various groups of people. What is the second major component of the theory? a. It explains how we become integrated into specific groups. b. It explains why we experience dissonance in various groups. c. It explains how we develop interpersonal skills by observing other. d. It explains why some people choose not to affiliate with various groups.

a. It explains how we become integrated into specific groups.

Which of the following aspects of team climate is related to participative safety? a. Members feel free to participate in group discussions and decisions. b. Team members are not afraid of being fired from the group. c. The room that the team meets is locked and secure. d. The leader shares power with the team.

a. Members feel free to participate in group discussions and decisions.

Mackenzie's team is meeting after a pretty bad fight between two team members. Since then, the two team members have apologized to one another, made amends, and a few compromises have been made to adjust the team structure and reorient the team in the direction of team goals. Mackenzie's team is in the : a. Norming b. Storming c. Forming d. Performing

a. Norming

Which of the following is not an Identity Marker as stated by Polzer (2003)? a. Physical gestures b. Physical appearance c. Body posture d. Demeanor

a. Physical gestures

Which of the following is not a means of making meetings more effective, as identified by Whetton and Cameron (2007)? a. Providing incentives for meeting participation and performance b. Keeping attendance c. Having an explicit purpose to the meeting d. Begin the meeting with introductions to create a comfortable setting and encourage participation

a. Providing incentives for meeting participation and performance

According to Wheelan model of group development, which stage could be most closely associated with the forming stage of Tuckman's group development stage theory? a. Trust and Structure b. Counterdependency and Fight c. Dependency and Inclusion d. Work and Productivity

a. Trust and Structure

As a consultant, you have been assigned to a team that has failed to come together as a single unit. Which of the following could be reasonably recommended to increase team cohesion? a. Early Conflict b. Competition c. New leadership d. Reestablishment of group culture and norms

b. Competition

BioCorp, a local pharmaceutical company, has been losing market share and needs to create a strategic plan for growth so the CEO convened a team with directors from each department in the company to address this issue. Due to the ambiguity of the assignment, many team members did not understand exactly what was being asked of them. According to the textbook, which important step in the launch of a new group did not happen. a. Delegating roles and tasks b. Establishing a vision and purpose c. Choosing a deviant d. Executing a plan

b. Establishing a vision and purpose

Which is not one of the characteristics of ideal team members? a. Task related competency b. Highly educated c. Self-motivated and hard working d. Strong interpersonal skills

b. Highly educated

Kouzes and Posner (2007) concluded from survey on leadership that the most admired trait of a leader is: a. Forward-Looking b. Honesty c. Competency d. Inspiration

b. Honesty

Dan takes his boss out for a round on him after work. At the bar, Dan brings up how hard he has worked the past six months and respectfully asks the boss about the possibility of a promotion. The following scenario is an example of which of the following influence tactics? a. Pressure b. Ingratiation c. Apprising d. Inspirational Appeal

b. Ingratiation

James has an overly optimistic view of his own fraternity and is very critical and demeaning towards other fraternities. What is he most likely experiencing? a. Dismissive attribution b. Ingroup/outgroup bias c. Misallocation attributes d. Ego-centric tendencies

b. Ingroup/outgroup bias

Dominic sees Harry walking out of their boss' office with a dejected face. He brings Harry over to his desk to talk. As Harry begins, to talk what can Dominic do to best show Harry that he is listening? a. Sit back in his chair to create a relaxed environment b. Maintain eye contact with Harry to demonstrate attentiveness c. Fill silence to keep Harry talking d. Both a and b

b. Maintain eye contact with Harry to demonstrate attentiveness

Collaboration can be improved by all of the following except: a. Creating teams out of members that have worked together before b. Organizing a team retreat during the first few weeks of group development c. Leaders who model collaborative behaviors and attitudes d. Rewarding and coaching collaboration

b. Organizing a team retreat during the first few weeks of group development

Dan and his team are creating a marketing campaign for a student organization. Some of the members are working on a video while others are designing a brochure. A third group is creating a social media webpage. All three groups work independently but have the same deadline to complete their work. What type of interdependence is taking place on this team? a. Reciprocal b. Pooled c. Sequential d. Descriptive

b. Pooled

Identity markers are primarily driven by the motive for____ a. Power b. Self-enhancement c. Relationships d. Self-esteem

b. Self-enhancement

As the team leader, Janice used meeting agendas and made sure each member knew what was expected of them. In addition, she created a list of all the major tasks for the project and assigned roles to each of her team members. What aspect of creating an ideal team climate best describes Janice's actions? a. Shared vision b. Task orientation c. Open communication d. Support for innovation

b. Task orientation

Teams that are committed to the effective use of meeting time are demonstrating which of the characteristics of an ideal team climate? a. Open communication b. Task orientation c. Shared vision d. Support for innovation

b. Task orientation

In Gersick's model of group development, after the first meeting teams remain fairly stable until: a. The third meeting b. The midpoint of the project c. The end of the project d. None of the above

b. The midpoint of the project

Which of the following is not one of the three essential conditions for team success as presented in the text? a. Trust b. Time management c. Group identity d. Group efficacy

b. Time management

Which of the following is true with respect to virtual teams and face-to-face teams? a. Trust is more easily gained in virtual teams b. Virtual teams are more diverse c. Face to face teams have more difficulty developing shared vision d. Face-to-face teams are not as efficient

b. Virtual teams are more diverse

All of the following increase task complexity except: a. The number of alternatives available in reaching the desired outcome b. Task unfamiliarity c. The number of members on the team d. The number of subordinate tasks to be defined and coordinated

c. The number of members on the team

As the team leader, Tyler tries to make sure that all of his teammates feel appreciated and valued. He likes to keep things friendly, and avoids issues that might create tension on the team. According to Blake and Mouton's Leadership/Managerial Grid, what is Tyler's management style? a. 9, 1 b. 9, 9 c. 1, 9 d. 1, 1

c. 1, 9

Which of the following would be the most difficult conflict to resolve? a. A disagreement over a financial calculation b. A conflict over setting a deadline c. A disagreement over ethical experimentation with animals d. A conflict over the importance of a marketing campaign

c. A disagreement over ethical experimentation with animals

It's almost the end of the semester and Ariel's team is putting the final touches on its project. Throughout the semester, they have shown a strong sense of team identity by wearing matching team t-shirts to each meeting, recognizing small victories, and giving each member an important role in the group. These are all demonstrations of what? a. A task focused leader b. Strong team coaching c. A strong team culture d. Weak collective efficacy

c. A strong team culture

As a listener, when asked a leading question, the best response is to: a. Politely ask the questioner to rephrase the question b. Rephrase the question yourself to make the question more open-ended c. Begin your response with a brief overview to soften the question before answering d. Divert the conversation by asking the questioner if he can talk privately later

c. Begin your response with a brief overview to soften the question before answering

Olivia believes that management is often about the little things. One of the little things she does at every team meeting is that she asks everyone individually, "How was your weekend?" "What are you looking forward to this week?" and "What is one way that I or the team can make this week less burdensome?" In doing so, Olivia is: a. Inspiring a shared vision b. Encouraging the heart c. Enabling others to act d. Modeling the way

c. Enabling others to act

David was selected to become a member of a five person team because of his knowledge and experience with three dimensional computer modeling. When he is not present, the group is unable to discuss the technical aspects of their project. Which of the five bases of power does David hold? a. Coercive Power b. Legitimate Power c. Expert Power d. Referent Power

c. Expert Power

Which of the following is true concerning forced-choice questions and leading questions? a. Forced-choice question are manipulative, while leading questions are more conducive to active listening. b. Force-choice questions and leading questions should both be avoided in place of open questions. c. Force-choice questions effectively limit options to help a respondent make a choice while leading questions are often accusatory and inflammatory. d. Both a and b

c. Force-choice questions effectively limit options to help a respondent make a choice while leading questions are often accusatory and inflammatory.

Of the following, which is not a characteristic of virtual teams? a. Efficiency of communication b. Development of intellectual capital c. Greater productivity in team meetings d. Easier scheduling and attendance

c. Greater productivity in team meetings

A large multinational corporation wanted to look into how to best reduce its carbon footprint. A team was assembled with some of the best minds in the company from the United Kingdom, Italy, Japan, the United States, and Brazil. Even though they never met face to face, the team had a solid plan that would reduce carbon emissions by 20% within a month. What was the primary reason this virtual team was so successful? a. Being able to fully understand each other's views b. Having a lack of formal leadership c. Having the best group composition possible d. Being able to see important nonverbal cues

c. Having the best group composition possible

In the study conducted by Falbe and Yukl (1992), managers found which influence tactic to be most successful? a. Personal Appeal b. Legitimating c. Inspirational Appeal d. Collaboration

c. Inspirational Appeal

Taylor was elected president of his pledge class and wants to increase group cohesion. Which of the following strategies will be least effective? a. Have pledges interview each other to find similarities between them. b. Challenge the active brothers to a friendly competition. c. Make a presentation to the pledges on the benefits of Greek life. d. Have regular meals together.

c. Make a presentation to the pledges on the benefits of Greek life.

Cherniss and Goleman (2001) conclude that the most effective team members are the ones who: a. Regularly challenge group processes b. Offer constructive feedback and present creative solutions c. Regularly recognize and regulate emotions in themselves and others d. Have an accommodating conflict style

c. Regularly recognize and regulate emotions in themselves and others

What type of commitment best describes a team member who does not agree with most of the group's norms, roles, and decisions and voices his or her opinion often? a. Compliant b. Disengaged c. Resistant d. None of the above

c. Resistant

Ted works at a local soup kitchen on the weekends. Each of the patrons comes in, and Ted's job is to spoon chili into each patron's bowl before they move on to one of the other volunteers to receive the rest of their meal. The soup kitchen is an example of: a. Reciprocal interdependence b. Pooled interdependence c. Sequential interdependence d. Descriptive interdependence

c. Sequential interdependence

According to the interpersonal complex, interpersonal success hinged on the balance of three dimensions, which are: a. Assertiveness, Emotiveness, Sociability b. Sociability, Emotiveness, Assertiveness c. Sociability, Assertiveness, Sensibility d. Emotiveness, Assertiveness, Sensibility

c. Sociability, Assertiveness, Sensibility

Randy is having difficulty with one of his employees, Albert, who is constantly late on deadlines, forcing others to pick up his slack. Other members of his team are beginning to notice, and Randy decides he needs to confront Albert before the issue becomes a major source of division among the team. What is the best statement Randy could make? a. "Albert, I am concerned that other people are noticing your lack of performance." b. "Albert, you are putting a burden on this team with your lack of motivation." c. "I am frustrated by your inability to meet deadlines, and I am asking you on behalf of the team to step up." d. "I've noticed that you have missed some deadlines this quarter."

d. "I've noticed that you have missed some deadlines this quarter."

What is an example of an identity marker? a. A loud voice b. A tailored suit c. Reference to past accomplishments d. All of the above

d. All of the above

Virtual teams: a. Allow problems to be identified more quickly than in F2F meetings b. Find it easier to trust one another when members are not in departmental competition c. Are a financial burden with the amount of technology required to connect members d. Amplify dysfunction and dilute leadership

d. Amplify dysfunction and dilute leadership

Anna is a part of a self-managed team at a small software company in Seattle. She is well-liked, charismatic, and generally she if the go-to if anyone has a problem regarding product development. Anna could be best described as having: a. Expert Power b. Referent Power c. Legitimate Power d. Both a and b

d. Both a and b

Elliot is participating in a brainstorming session for a new ad campaign. Last year, Elliot's idea was the contribution that became the new campaign. In what ways has Elliot's contribution to the group affected his persuasive power in the group? a. He has provided evidence of his capabilities through past performance. b. He has established credibility by being active and productive in group meetings. c. He has demonstrated intellectual competence through a previous contribution to the group. d. Both b and c

d. Both b and c

Rachel knows that Alex has had a hard day. When Alex comes in to talk, Rachel sits facing Alex and occasionally nods to show interest. She sits back with her arms and legs crossed to reflect a relaxed posture. She does her best to maintain eye contact, but occasionally looks away to not make Alex feel uncomfortable. What should Rachel do to improve her active listening? a. Maintain constant eye contact with Alex to demonstrate focus and attention b. Lean forward to increase engagement c. Uncross her arms and legs to open her posture d. Both b and c

d. Both b and c

Ellie likes to trade stories about the weekend with her coworkers whenever she goes on lunch break. Ellie is: a. Asking b. Telling c. Expressive d. Emotive

d. Emotive

Sam is out to dinner with his friends. He just made a big bonus at work, and treats himself with a $30 steak plate. Everyone else has a ticket of about $15, except for Tim, who is on a tight budget and pays $10 for his meal. The waiter brings only one check to the table. What is the best way for the group to split the ticket? a. Power Method b. Responsibility Method c. Equality Method d. Equity Method

d. Equity Method

Sally attempts to delegate work to Travis for a group project in their class on organizational theory, but Travis says, "I am coming off a really hard week, and if someone else can do it, then I need some time off." Travis has just made a: a. Pairing statement b. Unscorable statement c. Dependency statement d. Flight Statement

d. Flight Statement

According to Tuckman's stages of group development, the beginning stage of a group is known as ________ and the ending stage is ________. a. Forming and norming b. Adjourning and storming c. Norming and performing d. Forming and adjourning

d. Forming and adjourning

Which of the following is not a benefit of a virtual team? a. Efficient communication b. Development of intellectual capital c. Maximized outcomes from skilled and diverse team members d. Lack of departmental competition breeds trust

d. Lack of departmental competition breeds trust

Kelsey has just been promoted to Senior Manager of Marketing for the Atlanta branch of a successful retail company. Her newly acquired position could be best described as: a. Expert Power b. Referent Power c. Reward Power d. Legitimate Power

d. Legitimate Power

Alice just finished her first day on the job, and Cindy, the woman in the cubicle next to her says, "Some of us are going to try a new Thai place on Main street if you want to come!" Cindy's statement is an example of a: a. Flight statement b. Fashion statement c. Dependency statement d. Pairing statement

d. Pairing statement

The difference between Primal and Resonant Leadership can be best described as: a. Primal leadership focuses on intrinsic motivation while resonant leadership relies on extrinsic motivators b. Primal leadership focuses on skilled structural managers while Resonant leadership focuses more on interpersonal skills. c. Resonant leadership focuses on social awareness while Primal leadership focuses on self-awareness d. Primal leadership emphasizes emotional intelligence while Resonant leadership focuses more on relationships with direct reports.

d. Primal leadership emphasizes emotional intelligence while Resonant leadership focuses more on relationships with direct reports.

Team design begins with: a. Finding a diverse set of skilled team members b. Finding a problem c. Reducing task complexity d. Understanding a problem

d. Understanding a problem

Conflict is most difficult to resolve when it concerns: a. Goals or purposes b. Facts or data c. Processes or methods d. Values or beliefs

d. Values or beliefs

According to Conger (1998), which of the following is NOT one of the four components of successful persuasion: a. finding common ground b. making an emotional connection c. providing evidence d. being the deviant

d. being the deviant

According to the situational leadership model, the best leaders move from: a. delegation to supportive to coaching to directive b. coaching to directive to supportive to delegation c. supportive to coaching to directive to delegation d. directive to coaching to supportive to delegation

d. directive to coaching to supportive to delegation

Effective teams seek to: a. engage in affective conflict and minimize task conflict b. avoid any conflict c. engage in both task conflict and affective conflict d. engage in task conflict and minimize affective conflict

d. engage in task conflict and minimize affective conflict