MSSC Receiving Communication

Listening

A Receiver's __________ skill is extremely powerful and plays the greatest role in a successful communication process.

Active

A(n) __________ Receiver is fully involved in the success of the communication process.

Identify the Sender's cues and recognize organized patterns

If a Receiver wants to improve their listening habits, they should __________.

Clarification

If a message seems negative, the Receiver should ask the Sender for __________.

Assumptions

The special responsibility of the Receiver is to avoid making __________.

Remain courteous and respond to their concerns in a professional manner.

What is the best way to respond to a disgruntled customer's phone call?

Focusing on small details.

Which is not an effective way for a Receiver to understand the Sender?

Encoding

Which is the most difficult part of the communication process?

Maintain eye contact with the speaker.

Which of the following gestures can be used to show that you are engaged and actively listening?

Barriers

__________ are habits that reduce the effectiveness of the communication process.