MSW 636 final
Seven categories of Quality Assurance and Improvement targets according to McMillen et al., (2008).
(1) service provision, (2) safety, (3) consumer outcomes, (4) consumer perspectives, (5) staff perspectives and issues, (6) community perspectives, and (7) productivity and finances
PEST Analysis
(Political, Economic, Social and Technological) is a management method whereby an organization can assess major external factors that influence its operation in order to become more competitive in the market.
Equal Employment Opportunity Commission
-a federal agency that administers and enforces civil rights laws against workplace discrimination. -investigates discrimination complaints based on an individual's race, children, national origin, religion, sex, age, disability, sexual orientation, gender identity, genetic information, and retaliation for reporting, participating in, and/or opposing a discriminatory practice.
Six recommendations for administrators in mental health agencies (McMillen et al., 2008) Pg. 465 in article
1) administrators should think about how they want the QA/I enterprise in their agencies to be constructed 2)Administrators should also assess the breadth of QA/I monitoring that is ongoing at their agencies and determine the breadth of focus that is ideal or feasible 3)Administrators should ask their QA/I team to detail the major ways that they have improved services or agency functioning 4)Administrators should ask their QA/I professionals to detail the indicators of high quality mental health care that are monitored. 5)Agency administrators should resist the temptation to fill up the portfolio of QA/I professionals' responsibilities with ''other duties as assigned.' 6)Administrators should determine whether the skills and qualifications of their QA/I team meet the needs of what has become an evolving and increasingly complex enterprise.
Ten strategies to for re-envisioning macro practice (article) (week 1)
1- Developing external advocacy networks 2- cultivating agency- university macro practice partnerships 3- Supporting interprofessional and interdisciplinary exploration 4- using technology to network and advocate 5- using equity-focused frameworks 6- strengthening linkages to micro practice and within macro practice 7- scanning the environment to enhance responsiveness 8- developing theory-informed macro practice 9- promoting evidence- informed macro practice 10- centering practice around human rights
Jansson Seven Core Problems
1- advancing ethical rights, human rights, and economic justice 2- improving the quality of social problems 3- making social programs and policies more culturally responsive 4- Developing preventive strategies to decrease social problems 5- improving affordability and access to social programs 6- increasing the scope and effectiveness of mental health programs 7- making social programs more relevant to households and communities
Five approaches to Policy Analysis as identified in the Mechanic et al. article starts on 325
1- analyzing the politics of policy making 2- implementation analysis 3- policy analysis by normative criteria 4- policy analysis by patient case study 5- formal policy evaluation
Types of Consultation
1. Expert model: involves a content expert, such as a specialist in program evaluation, who applies specific expertise t address a goal the organization identifies. Organizational change typically involves the other type: 2. process model: the consultant is in more of a facilitator role, using expertise in change management processes but not giving expert advice on what an organization should do to solve its problem except by suggesting change technologies to use.
Seven Skills of Macro Policy Advocates
1. Organizing a team or coalition that will spearhead the project, with leadership provided by an existing advocacy group (such as planned parenthood, etc) 2. Establishing policy goals, such as deciding whether to advocate incremental change or basic change. Advocates may decide in some cases that they want to block someone else's proposal if they believe it to be contrary to their values and preferences. 3. Specifying a proposal content---and moving quickly to find early sponsors. Advocates often write a "policy brief" that identifies a policy issue, summarizes why the existing policy is inadequate, discusses available options, and selects a preferred option. 4. Establishing a style, such as opting for a non conflictual process versus a higher-conflict approach that may include considerable publicity. 5. Deciding who does what, including who meets with specific people, who makes certain presentations, who does the research, and who develops lists of supporters. 6. Implement the strategy using the various influence and power resources. 7. Revising the strategy in light of changing events as the process unfolds.
Four interactive and interdependent elements of human service programs.
1. Transforming agency-which produces outcomes of value. In the case of human service organizations, people (clients or customers) are typically transformed, from individuals, groups, families, or communities with needs or problems to those with needs et or problems ameliorate. ameliorate=make (something bad or unsatisfactory) better. 2. Economic agency, which either produces a profit or, in the case of governmental or not-for-profit agencies, maintains a balanced budget or surplus. 3. Mini-society, with norms and a culture that guide members' behavior and indirectly impact organizational effectiveness. 4. Collection of Individuals, who all come with unique values, beliefs, needs, motivational profiles, expectations, and skills.
Non-Profit Organization
A business granted tax-exempt status.
Strategic Planning
A disciplined effort to produce fundamental decisions and actions that shape and guide what an organization is, what it does, and why it does it STEPS: 1.Initiate & agree on a strategic planning 2.Identify organizational mandates. 3.Identify the organization's stakeholders & analyze their needs & concerns. 4.Clarify organizational vision, mission, and values. 5.Assess the organization's external environment to identify opportunities & challenges. 6.Assess the org's internal environment to determine strengths & weaknesses. 7.Identify the strategic issues facing the organization. 8.Formulate strategies to manage these issues. 9.Review and adopt the strategic plan/plans. 10.Develop an effective implementation process. 11.Monitor and Update the plan on a regular basis.
Macro Policy Advocacy
A skilled intervention that takes place at the level of governments
Micro Policy Advocacy
A skilled intervention that takes place at the level of individuals
Logic Models
A useful tool for describing a new program - provide detail on all of the elements that will be necessary to fully implement a program as designed. The elements of the program: -Inputs—raw materials and resources, including clients, staff, facilities, and equipment -throughputs—the service delivery or 'conversion process,' or how the client's condition is intended to change; includes service definitions and tasks (activities) and the method of intervention (the technology employed and the ways services are delivered) -Outputs- the products, such as units of service provided or service completions (ex: completion of a 28 tx program) -Intermediate Outcomes- changes in client condition at service completion (ex: improved job skills) -Final or Ultimate Outcomes- the actual changes in the client's quality of life) self-sufficiency, employment)
Total Quality Management
An organization wide philosophy and process of continuous improvements in quality by focusing on the control of variation to satisfy customer requirements, including top management support and employee participation and teamwork. -focuses on the line worker level rather than the larger administrative systems and structures. -uses structured problem-solving methods to analyze work processes, eliminate unnecessary steps, and improve quality.
Long-range Planning
Assumes that conditions will remain essentially the same, with the organization making minor changes in goals and objectives over time
Assertive Community Treatment
Combining the interdisciplinary fields that deal with mental illness and substance abuse, ACT helps a person outside the hospital or rehabilitation center. This approach can be ideal for those with severe mental illness and addiction, or for those who have not typically responded well to outpatient therapy.
Not-for-Profit Organization
Describes a type of organization that does not earn profits for its owners. All of the money earned by or donated to a not-for-profit organization is used in pursuing the organization's objectives and keeping it running. Typically, not-for-profit organizations are charities or other types of public service organizations.
Program Planning
Designs service delivery programs to achieve outcomes for clients and communities
Human Service Managerial System model
Force that binds together all processes of management is leadership: working with employees to articulate a vision, manage the external environment, oversee the design of organizational processes, link elements of the system together, create a supportive organizational culture, and manage change. (Picture of model on p.9 & 268)
Be able to identify and differentiate between Micro and Macro Advocacy
Micro advocacy- helps clients or consumers obtain services, rights, opportunities, and benefits that they would likely not otherwise receive and that would advance their well being. Either provided directly or through referrals.
Evidence-based Programming
Programs recognized as evidence-based have demonstrated the highest level of evidence of effectiveness
Business Planning
Provides details on expected revenue and expenses to implement programs and projects.
Asset mapping
Provides information about the strengths and resources of a community and can help uncover solutions. Once community strengths and resources are inventoried and depicted in a map, you can more easily think about how to build on these assets to address community needs and improve health. Promotes community involvement, ownership, and empowerment.
Recommendations for macro social work practice renewal (Re-envisioning macro practice article)
Rothman identified the need to raise the visibility of macro practice, provide resources to support macro practice education and students, and enhance macro practice scholarship
What does the Code of Ethics require of social workers related to policy advocacy?
SW should engage in social and political action that seeks to ensure all people have equal access to resources, employment, services and opportunities. - sw should act to prevent and eliminate domination of, exploitation of and discrimination against any person.
Quality in social services according to the Megivern article
The degree to which interventions influence client outcomes in desired ways in applicable domains while being delivered in a sensitive manner consistent with ethical standards and the best available practice knowledge (EBP).
Organizational Culture
The shared pattern of beliefs, assumptions, and expectations held by organizational members, and their characteristic way of perceiving the organization's artifacts and environment, and its norms, roles, and values as they exist outside the individual.
Two important questions in a GAP analysis include? (look to the Zapata-Kelly article)
What is already known and what needs to be learned
Consumer operated service providers
a SAMHSA-recognized Evidence Based Practice. COSPs are independent organizations operated and governed by individuals in recovery, and a fundamental component of their services is peer support
Organizational Charts
a diagram that shows the structure of an organization and the relationships and relative ranks of its parts and positions/jobs. Used to clarify the chain of command, to show differentiation across functions or divisions, and to illustrate the expected flow of communication.
Administrative Supervision
a learning process involving face-to-face regularly scheduled conferences with a qualified social work administrator, which are designed to promote the development of professional responsibility, knowledge, skill, and ethical conduct in the administration of social work/human service agencies or organizations.
GAP Analysis
a method of assessing the differences in performance between a business' information systems or software applications to determine whether business requirements are being met and, if not, what steps should be taken to ensure they are met successfully
Leadership
a process whereby an individual influences a group of individuals to achieve common goals.
Mission Statement
a short statement of an organization's purpose, identifying the goal of its operations: what kind of product or service it provides, its primary customers or market, and its geographical region of operation. It may include a short statement of such fundamental matters as the organization's values or philosophies, a business's main competitive advantages, or a desired future state—the "vision".
Policy Analysis as defined in O'Connor & Netting article.
a systematic study of chosen courses of action within unique contexts with goals of preventing and addressing social problems.
Managerial Competency
a) making a plan to achieve some end b) organizing the people and resources needed to carry out the plan c) encouraging the helping workers who will be asked to perform the component tasks d) evaluating the results, and then e) revising plans based on this evaluation
Learning organization
an organization that is 'skilled at creating, acquiring, and transferring knowledge, and at modifying its behavior to reflect new knowledge and insights
How can social workers have negative responses to their client's behaviors? (hint: Look in Jansson chp. 4)
biased against clients who are excessively compliant, and noncommunicative, do not ask important questions, do not seek alternatives and do not educate themselves about their specific problems.
Peer-run service programs
designed to help leaders of peer run organizations strengthen organizational capacities, engage in sustainability planning, and build alliances through training, technical assistance and intentional networking.
Non-rational approaches to policy analysis (O'Connor & Netting article) Figure on page 58
developing policy through diverse participation based on recognition and management of power and politics.
Quality Improvement Efforts include? (look to the Megivern et al. article)
educating consumers,family members, the external board, executive director, and clinical director about available treatments for their population. Alternatively, similar efforts could be aimed at consumers and family members to increase demand for treatments that work
Policy Practice
efforts to change policies in legislative, agency, and community settings, whether by establishing new policies, improving existing ones, or defeating the policy initiatives of other people
Clinical Supervision
p144. Supervisors with appropriate clinical expertise helping supervisees explore their interactions with clients
Policy Analysis as research (O'Connor & Netting article)
policy analysis as research rests on one's understanding of the purpose of the analysis. Based on that purpose, one selects an analytic tool to "design" the policy analysis. One can then apply that tool almost as one uses a standardized instrument in human subjects research. Doing so makes dear that the analysis is intended to produce specific information and one should overlook other information based on how the tool has been constructed. In this way, each tool becomes an identifiably unique instrument for data collection.
Critical Approaches to policy analysis (O'Connor & Netting article)Figure on page 58
radically transforming policy and society through conflict
Rational Approaches to policy analysis (O'Connor & Netting article)Figure on page 58
sees policy analysis as way sustaining and strengthening existing social and policy structures. Policy analysis used from this perspective will be pragmatic and problem orientated.
Performance Appraisals
system can be formal or informal, explicit or implicit, objective or subjective, the organization uses some method to evaluate the way employees do their jobs.
What is the leadership drain in the nonprofit sector according to The Nonprofit Leadership Deficit (2009)
the assumption that a shortage of qualified leaders in the nonprofit sector is imminent
Diversity Management
the strategy of using best practices with proven results to find and create a diverse and inclusive workplace. Successful strategies link diversity progress directly to business results
Contingency Theory of Leadership
there is not one best way to lead, that different behaviors are appropriate in different situations, and that the effectiveness of leadership styles depends
What makes low-income persons be able to be identified as a vulnerable population?
they often possess multiple health, economic, mental health, employment, housing, disabling, and other conditions that, taken together, make it difficult for them to navigate the service systems in the eight sectors.