O&M Ch. 14&15

__________, which all managers have, is power that results from managers' authority to reward their subordinates. Rewards can range from praise to pay raises, from recognition to promotions.

reward power

A(n) ______ form of media allows receivers to observe multiple cues, such as body language and tone of voice, and allows senders to get feedback.

rich

-Management by wandering around (MBWA) is the term used to describe a manager's wandering around his or her organization and talking with people across all lines of authority.

true

-Nonverbal language and other subtleties are often lost in e-mail, so jokes may be taken as insults or criticism.

true

-One violation of privacy is identity theft, a downside of the digital age.

true

-Setting and time are two ways nonverbal communication is expressed.

true

-The best leaders display both transactional and transformational leadership styles

true

An employee telling her boss she is pregnant is an example of _________ communication. horizontal blocked external upward downward

upward

hw #10

...

hw #12

...

hw #4

...

looking at the benefits of using social media the following are ________benefits -connect key stakeholders -connect with outsiders -connect with varied sources of expertise inside the organization

employer

perceptual model of communication 1. 2. 3. 4. revolves around 5.

encoding,transmission,decoding,feedback,noise

Medical knowledge possessed by doctors results in their ______ power.

expert

______ model of leadership emphasizes that leaders have different sorts of relationships with different employees.

LMX

Of the following, which is the best way for leaders to cope with change? a. aligning people b. lobbying the government c. watching current trends d. optimizing technology e. engaging in virtual planning

a

Which of the following is a "don't" when attempting to improve communication? a. Close your eyes. b. Occasionally nod in agreement. c. Lean toward the speaker. d. Speak in a quiet, reassuring tone. e. Smile and show animation.

a

Which of the following is not a suggested strategy for laying out your ideas in writing? a. complex to general b. most important to least important c. purpose first d. least controversial to most controversial e. negative to positive

a

_______ is about coping with complexity and ______ is about coping with change. a. Perception; attitude b, Attitude; perception c. Management; leadership d. Middle management; top management e. Leadership; management

c

According to Fiedler's contingency model, ______ situation control favors a leader who is ______-oriented. a. moderate; relationship b. low; transformational c. low; relationship d. high; transformational e. moderate; task

a

Which of the following statements about leadership and management is true? a. Management and leadership are complementary systems of action. b. Management is about coping with change. c. Leadership is about coping with complexity. d. Leadership is more essential than management. e. Leadership and management are synonymous.

a

Which of the following statements is not a practical implication of the behavioral approaches to leadership? a. There is one best style of leadership. b. How effective a particular leadership behavior is depends on the situation at hand. c. It is important to train managers on the various forms of task leadership. d. It is important to train managers on the various forms of relationship leadership. e. A leader's behavior is more important than his or her traits.

a

The three least used influence tactics, according to a recent survey of employees, are _____. a. rational persuasion, pressure tactics, and exchange b. legitimating, coalition tactics, and pressure tactics c. inspirational appeals, rational persuasion, and consultation d. rational persuasion, coalition tactics, and upward appeals e. inspirational appeals, coalition tactics, and pressure tactics

b

Which of the following communication styles would women not use more often than men? a. make apologies b. be direct when telling others what to do c. ask questions d. use "we" statements e. compliment

b

Which of the following is a good tip for being an effective writer? a. Write in all caps. b. Keep it simple; use short words, sentences, and phrases. c. Include as many words on a page as possible to reduce the number of pages. d. Use abbreviations whenever possible. e. Write and send e-mails without proofreading—everybody is busy.

b

Which of the following is not positively associated with transformational leadership, according to research? a. more identification with their work groups b. less group cohesion c. higher levels of intrinsic motivation d. goals consistent with those of the leader e. more work engagement

b

what approach is second in the evolution of studying leadership

behavioral approaches

Jack Ma's 2009 performance on stage is an example of using ______________ to get employees excited and dedicated to the company. a. ingratiation b. rational persuasion c. inspirational appeals d. exchange tactics e. consultation

c

Jack Ma's interest in Alibaba's success has been motivated by an interest in the well-being of other people, rather than just his own personal gains. This is an example of a(n) ___________ style of leadership behavior. a. achievement-oriented b. path-goal clarifying c. supportive d. work facilitation e. group-oriented

c

Revised path-goal theory indicates to managers that they must consider _____. a. hiring new employees and eliminating current ones who don't fit your leadership style b. focusing on applying relationship-oriented behaviors for workplace success c. modifying their leadership style to fit employee and task characteristics d. altering their approach to that of servant leadership e. stirring up the current work environment to generate competition

c

What function is a leader most likely to perform that a manager might not? a. Investigating b. Organizing c. Inspiring d. Controlling e. Planning

c

Which of the following is not an employee characteristic of relevance in path-goal theory? a. experience b. task ability c. position power d. need for achievement e. locus of control

c

Karl was put on probation for a string of customer complaints about his poor service and professionalism. His supervisor was using ______ power.

coercive

The communication advantages of social media use by businesses can best be summarized as _____.

connectivity

Lamar brought his proposal to Lindsay before the meeting saying, "I'm sure you have some ideas on this, and we could try to get them incorporated upfront." Lamar is using which influence tactic?

consultation

what approach is third in the evolution of studying leadership

contingency approaches

If an employee needs to tell her boss she is pregnant, the best medium for her boss to receive notification would be __________. a. a text message b. the company newsletter under announcements c. an email d. a face-to-face meeeting e. a telephone call

d

Kim supervises a group of customer service representatives. Kim is respected and well liked by her staff, and she has worked hard to make sure each of them knows how to do their job well. She is responsible for all staffing and reward decisions in her department. In the contingency model, Kim has _____. a. low leader-member relations b. high expert power c. low task structure d. high situational control e. low position power

d

Research indicates that women tend to display more _____, while men tend to display more ______. a. task leadership; social leadership b. democratic leadership; servant leadership c. ineffective leadership; effective leadership d. social leadership; task leadership e. autocratic leadership; democratic leadership

d

Which of the following is considered a "soft" tactic used to influence others? a. pressure tactics b. coalition tactics c. exchange tactics d. ingratiating tactics e. legitimating tactics

d

Which of the following is not a norm of the Millennial generation? a. desire to have personalized products and choice b. desire to keep things moving and interesting c. desire to have instant feedback d. desire to accept facts and authority at face value e. desire to experience new and different things

d

Which of the following is NOT a positive trait that sets Jack Ma apart as a leader? a. High levels of energy and activity b. Intelligence c. Self-confidence d. Task-relevant knowledge e. Machiavellianism

e

Which of the following is an attribute of good listeners? a. They focus on internal thoughts instead of the content of the message. b. They listen only to those with whom they agree. c. They judge all the details, including the speaker's dress, mannerisms, and accent. d. They know what they will say immediately following the speaker's remark. e. They recap what the speaker has said.

e

Which of the following is incorrect about the leader-member exchange (LMX) model of leadership? a. The LMX model looks at the quality of relationships between managers and subordinates. b. The LMX model emphasizes that leaders have different sorts of relationships with different subordinates. c. The quality of the relationship between managers and subordinates is related to turnover. d. The LMX model assumes each manager-subordinate relationship is unique. e. The LMX focuses only on the behaviors or traits of leaders.

e

what approach is fifth in the evolution of studying leadership

emerging approaches

looking at the benefits of using social media the following are ________benefits -increased job satisfaction/better work-life balance -increased performance and retention -more creativity and collaboration

employee

Which type of communication is highest in media richness? newsletter face-to-face videoconference report telephone

face-to-face

-A rich medium is more effective with routine situations.

false

-Authority is the extent to which a person is able to influence others so they respond to orders.

false

-Carlos is a manager who has poor leader-member relations with his employees who perform unambiguous, easily understood tasks. He should use a task-motivated leadership style.

false

-Dissemination is the transfer of information and understanding from one person to another.

false

-Fiedler's contingency leadership model argues that leadership behaviors should be determined by position power only.

false

-Narcissism is a view manifested in such expressions as "All people lie to get what they want" and "You have to cheat to get ahead."

false

-The primary purpose of relationship-oriented leadership behavior is to ensure that people, equipment, and other resources are used in an efficient way to accomplish the mission of a group or organization.

false

-The top-down system, a variant of the SQ3R system, is designed to help you improve your writing.

false

-The unofficial communication system of the informal organization, a system of gossip and rumor, is known as jargon.

false

-a possible explanation for the limited number of women holding executive leadership positions is that women typically do not aspire to be CEOs.

false

-narcissism is a key positive leadership trait

false

-people who enjoy the social camaraderie of the office setting will probably like telecommuting.

false

-personalized power is directed at helping others

false

Some women may be nervous to communicate their pregnancy to bosses and/or coworkers because of the _________ they may receive. encoding feedback paraphrasing decoding medium

feedback

Leaders especially want ________ who are productive, reliable, honest, cooperative, proactive, and flexible.

followers

Channels of communications that follow the chain of command and are considered as official are termed _____.

formal

Which of the following is not one of the three types of formal communication? external horizontal vertical (upward) grapevine vertical (downward)

grapevine

______media richness - best for nonroutine, ambiguous, situations

high

The leadership styles of ________ originally included supportive and achievement-oriented and two others, but was more recently revised to include a total of eight styles.

house's path-goal model

____________ is the model in which an effective leader makes desirable rewards available, clarifies how employees can achieve objectives, and provides them support in doing so.

house's path-goal model

When thieves use your name and good credit rating to get cash or buy things, it is known as _____.

identify theft

In the leader-member exchange model, the relationship between leader and follower that is characterized by mutual trust, respect, and liking is known as a(n) ________ exchange.

in-group

Leadership is the ability to ______ employees to pursue organizational goals.

influence

Acting humble or friendly or making someone feel good or important before making a request are influence tactics known as _____.

ingratiating tactics

Which of the following fall under being a leader -inspiration -people -decisive -people first -responsibility -resources -plan -customers

inspiration, people, decisive, people first

"Do my subordinates accept me as a leader?" This question reflects which of the following dimensions of situational control?

leader-member relations

Jane leads a task force developing specifications for a new customer database to be used by several departments. Jane is an IT supervisor, but most of the others are directors of other departments. At the first meeting, a few of them asked questions that she couldn't answer. According to the contingency model, Jane's situational control is likely _____.

low

________ media richness - best for routine, clear situations

low

The telephone you use to speak to another person is an example of which part of the communication process?

medium

According to the contingency model, a relationship-oriented leadership style works best in ______ situations.

moderate-control

Texting while participating in a meeting or group conference call is an example of _____.

multicommunicating

When a pharmacist can't read a prescription because of a doctor's poor handwriting, it can be due to ________, which is defined as any disturbance that interferes with the transmission of a message.

noise

______ beliefs about a certain group of people are stereotypes.

oversimplified

In the ______ leadership model, a leader makes desirable rewards available in the workplace and clarifies how followers can obtain them. behavioral

path-goal

Which of the following fall under being a Manager -inspiration -people -decisive -people first -responsibility -resources -plan -customers

plan, resources, responsibility, customers

Using threats or intimidation to persuade someone is which influence tactic?

pressure

An employee that never directly communicates to her manager that she is pregnant in hopes that her manager will just assume, but the manager doesn't make necessary arrangements for when the employee will not be working because the manager did not realize the employee was pregnant is demonstrating a ___________ barrier. sender decoding medium encoding receiver

sender

In this video, the expecting mothers are ________ of information to their bosses. senders receivers messages paraphrasers noises

senders

______ leaders focus on providing increased service to others—meeting the goals of both followers and the organization—rather than to themselves.

servant

Research shows that followers seek and admire leaders who create feelings of _____.

significance

In Fiedler's contingency leadership model, the amount of influence a leader has in his or her immediate work environment is called his or her _____.

situational control

One of three dimensions of situational control in the contingency leadership model, ______ is the extent to which tasks are routine, unambiguous, and easily understood.

task structure

what approach is first in the evolution of studying leadership

trait approaches

______ focuses on clarifying employees' roles and task requirements and providing rewards and punishments contingent on performance.

transactional leadership

______ leadership helps employees pursue organizational goals over self-interests.

transformational

what approach is fourth in the evolution of studying leadership

transformational approaches

-According to John Kotter, management is about coping with complexity.

true

-An example of a norm of the Millennial or Internet Generation is freedom, the desire to experience new and different things. This norm takes precedence over long-term commitments, and is expressed in a desire for flexible work hours and locations, to have a say in how things are done, and for freedom of choice.

true

-Communication has been said to be a process consisting of "a sender transmitting a message through media to a receiver who responds."

true

-E-Leadership is using information technology for one-to-one, one-to-many, and between group and collective interactions.

true

-External communication flows between people inside and outside the organization, including stakeholders such as customers, suppliers, shareholders, or other owners, and so on.

true

-Followers seek and admire leaders who create feelings of significance, community, and excitement.

true

-Initiating structure leadership is more concerned with task accomplishment than employee satisfaction or retention.

true